Papa John's Pizza in Dudley

Calm, quick service, delicious pizza, and pretty cheap. I'd definitely come here again.

Ordered on Uber eats, waited over an hour to be told that the order had been moved to Kidderminster. Rang them and was told they couldn’t fulfil my order so to cancel it. Would not recommend.

ordered from here waiting 1 hour 40 mins still not delivered and wont answer the phone

Not sure why there’s so many bad reviews. was really hot and tasted great, what you’d expect from a papa johns. Way better than the dominos close by

Ordered a pizza, waited 2 hours and on track my order it said it had been delivered. Tried ringing shop at least 10 times with no joy. Drove to the shop and on arrival the guy was on a mobile, I asked why he hadn't answered the shop phone n he said he was to busy. I then was told mu pizza had been delivered 30 mins before so I asked him to ring the driver who told him that he was just arriving 😂 my partner then rang me and told me it was cold to which the guy in the shop said he'd give me some pop 😂 I refused and asked for a refund which the guy said he had done but the money still hasn't gone into my account. Avoid if at all possible, I felt literally robbed as the pizza was thrown away

Don’t bother ordering from this branch. Never answer the phone and by the time food comes it’ll be cold.

I ordered two pizzas via the app. Store said they didn't receive the order but couldn't refund me the money they had taken from my account. Store advised they weren't delivering today but the app never warned of this. Only way to get my money back is to contact head office.

Worst Papa Johns ever!!!! Soggy pizza and if they are out of stock of something, they will replace it with no warning. Extremely bad customer service, they hung up the phone on me when I informed them they should let customers know when replacing items.

food is always good but it seems like every time something is wrong with the order. Either stuffed crust is not given even when ordered, drink not provided when ordered or medium given instead of a large. Way too expensive to be messing up orders all the time.

Excellent staff really looked after us tonight after a horrible day at work, thank you. Food was good too

If I could give this place 0 stars I would. Ordered on Deliveroo at about 7:40pm on a Thursday and after an hour we called to check where the order was. Was told the diver was on the way so waited another 20 mins, called again, to be told the driver wasn’t answering the phone but was on the way. Waited another 15 mins, called again and was told the driver was having a problem with his scooter and for us to cancel the order our end. Awful service, was 9:15pm before we found out no food was coming. Wouldn’t recommend.

Waited over an hour after tracking app claimed our order was delivered. Called restaurant - useless and they put the phone down on me twice. Will not order again.

After 35 minutes we decided to ring as app said it has been cutting and checking for last 15 min. Women answered with broken English and said she will make now and they busy and hung up. Very rude and not good customer service at all. Pizza came after total time just over 1 hr. Delivery driver was very polite though if only the rest of the staff followed his example. This shop really needs to train its staff who answer the phone and pizza was overcooked after all that . Burnt around the crust and cheese was burnt.

Avoid at all costs, ordered on Uber eats called for a update as the delivery time had passed, 40 mins later after ringing the store my order has been cancelled. Absolute nightmare, poor customer service.

My order came cold, when ringing to tell them this was told another pizza would be sent out, when ringing to see where this was company was extremely rude, I hadn’t been contacted to say driver was outside and they hadn’t been to knock on my address, when explaining this they didn’t want to listen and put the phone down on me several times, when ringing back they didn’t answer the phone, extremely disappointed!, won’t be using again and definitely wouldn’t recommend!

I’m not for writing bad reviews, but avoid, didn’t deliver full order and have been waiting for over a hour even though I have been told it’s out for delivery, but yet every time I ring I have to tell them what part of the order is missing….

Staying in the travelodge above this papa johns. I've never had one, so i decided to have pizza for tea. I walked in and stood at the counter to get served, the man was on the phone chattering away, u asume it wasnt a customer as he was not talking in english. 5 minutes past and he still didnt acknowledge me. His delivery driver turned up, he nodded and buzzed him in to the back shop. Still no service, so i walked out. The first and LAST time i go into a papa johns.

Ordered online before they closed with ple ty time was given delivery time it then had shown as delivered so when trying to call the restaurant they are closed ?

Ordered 4 xxl pizza for my sons birthday party. Phoned in advance to order, great price and staff were helpful. Everything arrived on time and pizzas were delicious.

Loved this the pizza was great the services was on point very quick after making my order staff was on point, i will be back

Rude customer service. Order didn’t turn up so rang the restaurant and was told that they couldn’t find the house and had just come back. They should maybe drive slowly and look harder! They kept hanging up and told us it was our fault our food wasn’t delivered and claimed they’d rang us but we had no calls They kept telling me to ring just eat. So I called them again and blocked by number. So called on a different phone and asked for just eats number and then was told they don’t have it and they’d never called them. So they had lied to me in saying they’d spoken to just eat about it. Finally got it 1 hour and half late! It’s cold food too. Ruined my evening. Will never be ordering from Halesowen again! ORDER SOMEWHERE ELSE INSTEAD

I placed an order for a call of duty bundle for my son which is a large pizza and a side plus codes to use in the call of duty game. When the order arrived (an hour late) the side was incorrect. When I called the restaurant they said they'd tried to call to advise the side I'd ordered wasn't available but I had no missed calls. When I proceeded to ask about where the call of duty codes were, which I'd also not received, they hung up on me. When i called back they wouldn’t answer the phone! So rude and terrible customer service. I will never order from them again!

Wrong order, very poor customer service kept hanging up the phone. Ordered the call of duty bundle - large pizza and side with 3 in game items via uber eats. Pizza recived wrong side and no call of duty in game codes!

Mistakes with the order every time 🙄 staff rude and they always say the manager isn’t there

Disgusting, we ordered the BBQ wings all the sauce was burnt on to the paper, we had the potato tots all the cheese was burnt on the paper too. Very disappointed. Contacted customer service sent them pictures too, to then be told because we hadn't contacted the store first there was nothing they could do, we had spent over £50 too. Absolute disgrace will not order again

You can eat here if you are avoiding gluten, but expect the pizza to be expensive, half bare (1/3 of the pizza was left classified as 'crust') and then cut it yourself too, because obviously that's the last straw for staff to cater for allergies.

Monday 14:00 shop is closed. I ordered online, paid online, and come to collect my pizza. I want my money back!

Always forget to put dips in that I have paid extra for, and then when you call, they givebphone to someone with no English

It took an hour to arrive on Sunday at 6pm, when it arrived both pizzas and sides were stone cold. One pizza was considerably smaller than the other.

Please please please PLEASE update opening hours on uber eats... ordered at 2 pm, still waiting at 4:54 pm and have just found out they open at 4. Prices are high. Guy on the phone was nice though

They don’t even deserve one star bad service

Ordered a pizza from the Halesowen branch. I had to ring up after an hour to see where it was. Suddenly told it was on its way, it to arrived but was barely warm.

ordered a hawaiian and it turns up pineapple, mushrooms, sweetcorn, and tomatoes?? that’s not even a pizza you sell so you’ve customised the worst pizza to send to me. go to pizza hut instead get them garlic sprinkles.

Takeaway delivery Pizza just luke warm when arrived as were the cheesy pots and also undercooked and not very appetising, I had to put everything in the oven in order to eat

The worst service the worst pizza I've ever had not even worth one star but had to give it to write this . Offered five pound off next off next order because it took over a hour and half . Wouldn't use them again even if it was a 50 pound off . disgusting . Tried to call they ever answer.

Ordered papa johns as they were doing a vegan deal. I ordered cookie dough ice cream the non dairy one. But didn’t realise after a few bites that it was the dairy one. I’m absolutely mortified this happened now they’re closed and I can’t get my ice cream!! Didn’t get my buffalo sauce either even though I told the delivery driver. Appalling service.

Not sure if user eats fault or this branch. Ordered 2-4-1 and got 1. Waste of time! Calling branch & user eats and f all for my trouble. I'll stick with beans on toast, simpler!!!

They accepted the order,took the money after they canceled my order...enjoy my money you thiefs

Not sure what has happened to the Halesowen branch of Papa Johns. Never had any issues before, this evening opened one of two pizzas, it was just not as ordered, very poor amount of toppings with half of said topping just missing, it was a collection order my own fault for not checking, but never had a problem before, tried to phone, no one wanted to pick up then was engaged. Will try a different branch in future, as not able to get delivery to my address any way, might try dominos

Best pizza I ever had such a lovely food great customer service , so professional team Thank you papa johns

Excellent food and service.nice staff

Wouldn't even bother ordering from here again. Order through uber eats to arrive for 1pm when our lunch was. Told it wouldn't be here for another 45 mins at 1pm. Now we have waited 45 mins and still no pizza. We have 1 hour lunch break and scheduled it to arrive for 1pm. The man on the phone was no help. Waste of £55. Save your money order elsewhere

Barbecue drizzle more like avalanche. Ruined the pizza. Waste of money.

Delivery 45 mins late and food stone cold, will not be ordering again

Excellent pizza, arrived fast food was hot and tasted great. Absolutely enjoyed thier special Garlic sauce and the potato tots are to die for. Will be ordering again and definitely this will be my main pizza place. Best thing is they have great vegan options and vegan cheese.

It was our second time we ordered from this store, and it was amazing, prices and taste is really good, I will recommend to all our family and friends to visit Papa Johns Pizza

I ordered 3 pizza's last Sunday, followed the tracking app which eventually advised my pizza's were delivered. I called the branch as nothing had arrived and was told they were busy and my order had not even been made. I asked how long it would be and was told about an hour, this would have been almost 2 hours after placing the order!!! I cancelled the order and was told I would receive a refund in a couple of days. A week later and no refund, I called the branch and my god how unprofessional they are. First saying the manager was out when I heard them tell the manager someone was on the phone and the reply saying he didn't want to speak to me. Then I was told I need to speak to head office for my refund, whilst the person on the phone was laughing at me. I received an email asking about my order which I responded to advise of my dissatisfaction, and requested a call back to discuss. I then received an email asking me to complete a survey after my call back which never happened. So still waiting for a refund from a completely unprofessional company. If I was you stear clear of these robbing scumbags and use Pizza hut or Domino's atleast you will get your food delivered then. For me it looks like I will have to pay them a visit to collect my refund in person!!!!!!

If I could leave a zero star review I would. I ordered 3 pizza's last Sunday, followed the tracking app which eventually advised my pizza's were delivered. I called the branch as nothing had arrived and was told they were busy and my order had not even been made. I asked how long it would be and was told about an hour, this would have been almost 2 hours after placing the order!!! I cancelled the order and was told I would receive a refund in a couple of days. A week later and no refund, I called the branch and my god how unprofessional they are. First saying the manager was out when I heard them tell the manager someone was on the phone and the reply saying he didn't want to speak to me. Then I was told I need to speak to head office for my refund, whilst the person on the phone was laughing at me. I received an email asking about my order which I responded to advise of my dissatisfaction, and requested a call back to discuss. I then received an email asking me to complete a survey after my call back which never happened. So still waiting for a refund from a completely unprofessional company. If I was you stear clear of these robbing scumbags and use Pizza hut or Domino's atleast you will get your food delivered then. For me it looks like I will have to pay them a visit to collect my refund in person!!!!!!

New to area and found papa John's, the guy on duty, Sunday 31st May was brilliant, very friendly and communicative and the pizza was delicious... Thankyou so much, massive family munch and the pizza was perfect... May I suggest the cheese and bacon potatoe things too.... Mmmmmmmmm Job well done papa John...

Please don't order from here .I ordered a pizza through just eatbon the 3/4/20 the pizza never arrived but my money was debited from my account . Just eat are a waste of space so I emsildd Papa John's on 2 occasions asking for a refund .no response Please don't let them steal your money like they have stole mine Wendy hatch

Fair value for an ok pizza. Their sauce is not as good as Domino's

Excellent service and friendly staff

Currently been waiting 1 hour and 30mins for my order, when you ring the shop nobody answers and then the call disconnects? I wouldn’t mind the delay if I could actually get In touch with them. Sub-standard.

Cold and 1hour late. Won't use again

Pretty standard pizza, would be nice it they offered more in way of simple very thin very crispy Italian pizzas, bit a good pizza none the less

Really quick service and great tasting pizza

The service at this place has just gone so downhill. Food used to turn up after about 20-30 minutes and was good. I've been waiting 1 hour 40 minutes and counting for my food. I'm starting to think they never even made it. All they say when calling up is "The driver has already left, I'm sorry".

We have never bought a pizza from Papa John's and I must say I won't again, very bland, sounds ridiculous but it didn't even taste like Pizza, the sauces were horrible too, not a patch on Dominoes, extremely disappointed and threw most of it away, don't waste your money.

Ordered a pizza, got a missed call off them cus i was in the shower. So they cancelled my order cus they couldnt find the house.....it aint rocket science you have the postcode like cmon use your brain

Good food but often get your order wrong

Not the best I've had dominos is better

Never had a pizza from here but Google seems to think I have so whatever. Makes you wonder what % of reviews are actually genuine?

Order for collection, out the second time I've been here and it always seems to take longer than it should. Staff seem confused all the time.

Had the best pizza here ive orderd twice now since open and not been disappointed. Love the Hawaiian pizzas and garlic cheeses finger stick are so nice. Hope they keep up the standards as so hard to get a decent pizza in Halesowen.

Well all I will say is simply this is now my favourite take away pizza. Friendly service and immaculately clean. Maybe personal taste but prefer to Dominoes and 4.99 for a pizza and drink incredible value. Just try it you won't be disappointed.

Very nice and pleasant young girl who served me being nice and sociable and helpful. Then the pizza I had was lovely and tasty and hot. The place is always very clean and tidy too. So I recommend this place if you want nice food served by nice people.

This place, their pizza. Never again will I go to Dominos or Pizza Hutt. Not while Papa John's continues to serve their out of this world pizza and sides. Ignore any bad reviews, consider them an anomaly. Papa John's, please keep up the good work. I don't know how we would ever go back if you stopped blessing us with your pizza worthy of god's.

Having lived in Bearwood for years before moving to Halesowen I was delighted that Papa Johns was opening in Halesowen. I could not have been more disappointed with the order. I ordered 2 pizzas, one was the Spicy Chicken burger. There was hardly any toppings on its, it looked nothing like the menu. There was basically one piece of tiny chicken per slice - for the prices of the pizzas that unacceptable. The garlic dip is disgusting - it tastes like melted butter that has gone off. There are loads of local cheaper pizza places in Halesowen that a 1000 times better so I should have just ordered local. Lesson learnt.