Papa John's Pizza in Walsall

food didn't even arrive! got told there was nothing they could do after the driver gave our food away to someone else without asking for the code

I waited 10 minutes for no reason because the food was cold. When I came into the store the woman at the counter was horrible. With me showing her the order she tried to refuse to give me my order. Then we I advised that I paid for extra dipping sauce she refused to give it to me. She’s rude and frankly I think she is practicing discriminatory behaviors. I will leave the same complaint via google. No one needs to spend money in this store at all.

Nice pizza but I’m sure the topping keep getting less and less a good inch from the crust was basically just cheese and tomato. Not good

Order was completely wrong I called the restaurant twice and they put the phone down on me when I was trying to resolve my problem

Didnt arive at all had to eat some parki and chleba starving

Very nice pizza staf behaviour very nice we got best deal and nice customer service

I had a great experience at the Walsall branch. The customer service was great and I enjoyed the Pizza I ordered. The environment is also great. Great staff at the Walsall branch

Good food, but the Delivery times have gotten worse over the last few months, takes me about 1 hour and 30 minutes to even get my food.

Manager was very helpful and accomodating. Very understanding to my dietry needs and provided really good customer service. Would definately go there again! Very pleased with the pizza and experience.

I was served by a lady who was very polite and helpful. Always a welcoming smile. Good service and love the pizza, especially helped by the good deal

Really good service,friendly staff ,I like papa johns. The pizza is great and fresh. And great discount , I will definitely come back

Really good service and a very clean!

Excellent service from the server. She was doing an amazing job running the store entirely by herself this evening. Well done!

I had a great experience at the Warsall branch. The customer service was great and I enjoyed the large Pizza I ordered. The environment is also great. Great staff at the Warsall branch.. i recommend to everyone order from papa johns you forget dominos..

Very good pizza and amazing costumers service 👍🏼

Ordered cauliflower wings last night and the order turned up with just a few in and the rest was potato tots. They had obviously ran out and not bothered to call to ask if I wanted a replacement. Asked for a refund from Uber eats and they said no. Disgusting customer service and food turned up cold. Do not order from these save your money waste of time

Food arrived hot. They had an offer of a free item and we were happily pleased to receive two - very friendly driver. 10/10

Ordered PAPA johns today using there app. Very disappointed the pizza looked as it just come out ofva supermarket pizza box. Over cooking very hard, very disappointed will not order again.

The pizza tasted great and had good service. Taste the way an American pizza should taste

I had a great experience at the Warsall branch. The customer service was great and I enjoyed the large Pizza I ordered. The environment is also great. Great staff at the Warsall branch

The pizza at papa johns walsall was absolutely delicious! The staff was friendly, and the atmosphere was cozy and inviting. I will definitely come back for more.

I ordered some food from papa johns through just eat. The app said it was ordered but I had received nothing. I called the restaurant as it was over an hour late. I was calling papa johns for over half an hour before they picked up. They told me they would call the driver. Around 2 hours after I ordered, the food was delivered cold. It's not the first time I've had issues with this branch, I'm an idiot for going to them again. Last time a group of me and my friends never received the pizzas that we ordered. So the fact that it turned up is an improvement.

I ordered my food, the app said it was delivered but I did not receive anything. I called, it took over half an hour for someone to answer the phone. They told me they would call the driver but heard nothing else. After over an hour and half the food was delivered cold. This isn't the first time I've had issues with this branch of papa John's, it's a shame as I really like their pizza. At least the food was actually delivered this time, hence why I gave them 2 stars.

Lunch for One, perfect lunchtime meal.

Every time I come the service is excellent and the food is always fresh and tasty 😋

Pizza was nice tasted very good I also like the customer service.

Very good pizza with lovely staff, always respectful and very quick service.

Tasty food , fast service.Came really quickly, driver was so friendly.

First of all driver dosent read notes in regards to delivery address. I had go flag him down. Order finally comes after 1 hour and 10 mins of ordering. One item is incorrect on my order. Box was labelled correctly but items was completely wrong. Tried to call the shop no answer after several attempts. I will stick with Dominos in the future. If I could 0 stars I would. Will be taking thus further. My advice AVOID!!!!

Absolutely terrible, food took ages to get here, app said food was delivered 10 mins before it got to us, driver sat outside for over 10mins before phoning to get us to come out to get the food labels on food boxes not even stuck down, food was cold. Woman in shop was.just as useless when I phoned to complain, no manager available, and then she put the phone down on me. WILL NEVER ORDER OFF THESE AGAIN

Nice clean place, good food, good deals, staff very helpful

The pizzas here are really good and the staff are friendly. I especially love their amazing deals.

Pizzas and deals are very delicious Staff is very nice and polite I really like papa John's Pizzas

Hi, food is so good, staff is so friendly also delivery is on time always

I have got the best pizza 🍕. One of the staff member Miss Navi has made the delicious pizza and moderate quantity of everything that Papa Johns mentioned .Perfectly hot and must say well trained staff .Thank you So much.

Ordered extra large pizza with customised toppings. It was ready on time with all the toppings being ordered in right quantity. The lady, Navi, was professional and her attitude was polite. I'll definitely be visiting again

I ordered the food in the morning to be delivered at 5pm it got to 5 25pm and the food still hadn't been delivered we rang them up and they said that they had one driver and would take longer than hoped. Then when they said he was here we looked outside and there was noone there then we ask them if they were sure they had the right address they said yeah. Then we told them to go to the road next door to the one they were at then I went outside to look for them and I saw the car around the corner and I was on the phone to him and told him I can see your car turn left. Then he got off the phone and turned right instead of left when I clearly said left and then he finally got here 35 minutes late and the food was already cold by the time he got here. So to summarise if u want good food but late and cold then this is the place for you

Collection maybe okay but avoid delivery. Terrible experience, bad customer approach of the manager. Used to be good but few years ago... today is a day I have decided to not order a pizza ever again and I will invest future money for pizza oven at home. My review comes from few previous bad experiences but today was the "final" one... never again want to eat pizza 25 minutes late and in stress. AVOID

Live 10 minutes away and it takes them over a hour for delivery. Call the store same person who can't speak English well spewing the same lies about its just around the corner. Rather give my money to Domino's. Avoid this place.

Made a big delivery order for 6 Large Pizza’s for my younger brother’s birthday. Not only did they get the sizing wrong (Med pizza’s sent) and three of the pizza toppings ordered but then attempted to try and state that I had made a mistake. After reading out my order and counting each slice then tried to refused to rectify it, stating that there were new staff working but regardless, trainees should have quality checks prior to being left solo to ensure quality service, and if this isn’t being done the management needs addressing immediately. Only after having to remind the individual on the phone (Lady who refused to give me their name) of the Consumer Rights Act for ‘Poor Service’ and threatening to write to their head office did they then offer to rectify the mistake. I would have not of made any fuss if they just admitted the mistake had been made rather than trying to deny any of it, no sense of accountability what so ever. APPALLING…..

Quick delivery great taste and a portion sizes were great! We also saved about £40 on our orders , great deals , delicious food in cheaper rate .

Order never came, and never got a refund

When food finally arrived it was cold.It also had the wrong address on the box, not sure how that happened, as I have ordered from Papa Johns before and always managed to get the correct address.

The ‘manager’ female staff is so rude - honestly the worst customer service I have ever experienced.

Ordered delivery , came in good time - food wasn’t great (such a shame - this place used to be good) called up to complain and the ‘manager’ put the phone down on me - didn’t apologise and was rude, wouldn’t offer refund / replacement.Wouldn’t give her name. Told me if I want her name I’d have to come to store (I did - NAVI) AVOID - AVOID- AVOID

Driver apologised for being late, traffic was terrible

Food was cold most of it went in bin

Joke man my food didn’t even turn up I better get refunded

I was expecting more from the tomato base but it was okay, not enough to make me eat more than 3 slices and i got the xxl so most of it went to waste

Good food definitely filling but pricey for what you get

Cold pizza, dough was not fresh, tough to chew

Papa johns smash it every time, top quality

Took my money and the food never even turned up no contact from the shop either 🤬🤬 save yourself some money don’t bother ordering from here.

the first driver forgot part of my order and the second was very rude when I opened the door

The food was really cold I’m extremely disappointed with the food service I have gotten

The delivery driver never came had to order a uber eats

The order has still not arrived

Ordered from the walsall branch for a few years with no problems, but just lately, the food has gone downhill. Wrong items, half the toppings missing (like sausage and pepperoni with no pepperoni) or toppings that aren't supposed to be on there. Ok if you like them or have no allergies? or burst dips, so whether you like the dip or not, it's too bad because it's on your pizza. Seems like no one cares about the job they're doing? I'll be going somewhere else from now on as it's too expensive when there are so many mistakes.

Excellent quality Pizzas 🍕. Forget domino's. Try this place quick,fresh, & quality pizzas

I tried first time Papa John's pizza it was delicious in good price.

Food quality and taste always awesome.

Never recived my order and been told call head office this branch is a disgrace and very rude staff avoid at all cost

Always enjoyed Papa John. But found they have become very oily ,greasy

Worst place to order from. Ordered early hours (as they appeared open on JE). Waited over 2hrs now food, no contact, no nothing. They delivered the pizza the next day!! Ridiculous

Food never arrived, tried to call the store several times, once they answered then hung up, then after that no one answered. For a first time customer for this restaurant, it is very poor. In the process of getting my refund back from just eat. After recently reading many reviews on just it, it seems that they are doing this to a lot of people. Why accept an order for delivery when they don't have no intentions at all of giving you the food. This restaurant is just keen on theft of your money

Nothing to review about took my money and the shop is closed

My Luke warm pizza was delivered an hour and a half after I was notified that it was with the driver. I phoned the restaurant at the expected delivery time (40 mins after it was with the driver and was told it would arrive in 16 minutes. There were no further responses from the restaurant when that time came and went. Another 40 minutes and my cold pizza finally arrived with very sparse toppings. All in all very disappointed.

Prices keep going up and up every week. It was our favourite Friday takeaway. Now we go to non branding places.

Stole money and not even delivered. Can't call because shop is now closed.

Place has gone massively downhill recently I've found. Past couple of orders have taken well over an hour to be delivered and pizzas were stone cold when they arrived, plus the orders for sauces/dips were completely ignored or incorrect. Tried to request a refund for my last order but was told all they could offer was a discount on my next order, which is pretty pointless as I won't be ordering from there again.

Charged me for pizza, didn’t deliver it. Called them twice both times they put the phone down on me. Awful

They never delivered any food, they clicked delivered and never gave us anything.

Always tasty pizza ,i just find very greasy lately, box soaked with oil .gave 1 star for atmosphere, because place was empty

Please I haven’t received my order. I don’t know where it was delivered. Kindly refund my money

Food never showed up. Terrible.

Love this specific branch, lovely food, generous toppings. Always deliver within 30 mins and always delivered hot.

As a vegan I love Papa John's UK. They are both the most delicious and affordable option when I stay in the UK when it comes to pizza. They're cauliflower wings are spectacular and even my non-vegan fiancé loves them. Pizza is so good here and the cheese just melts perfectly! The vegan pepperoni and sausage are both pretty good but as a someone who was never a fan of meat I tend to just get a margherita after trying the vegan meat versions the first time.

Ordered 2 pizzas and 2 sides. Was missing a pizza but had someone else’s side which we didn’t realise until we’d opened it. Phoned to sort it out 3 times and got hung up on 3 times. Eventually the delivery guy came back and started being really aggressive with my wife on the doorstep demanding his chicken side back so he got a door shut in his face. Idiot. You can’t mess someone’s pizza order up and then be aggressive with them about a chicken side on their doorstep. Man needs to relinquish the chicken and apologise for messing it up in the first place.

Food never turned up tried to ring restaurant NO ANSWER!! absolute joke too late to order from elsewhere now aswell!!

Didn’t arrive! Accepted the order and said it was delivered and didn’t even turn up! Not answering phone. I would of ordered somewhere else instead you make me wait an hour for nothing!

The food arrived 45mins after leaving the takeaway. It was cold and dry. The ice cream was missing. Very dissatisfied.

Pizza was really good and filling though my chicken poppers were missing

Never received order and never received an update. Called to find out and no one answered

I ordered food from here on just eat. The app said that the food had been delivered. I tried calling the restaurant, even though it says they are open, but no one is answering the phone. Its too late and no where is open to order more food from.

My food didn't even turn up enjoy the money

Food was good! Someone even called me to let me know they didn't have the ice-cream I ordered and let me substitute it with something else, which I appreciated. The only downside was the delivery driver; I told him in the delivery notes, and left a note on the front door asking them to leave it in the pront porch as I had the flu. He ignored both which was a little frustrating.

Ordered, don’t receive anything. So payed for thin air and won’t get any response calling

After waiting an extra 15 minutes I rang the restaurant 2 find out where my order was and the man said it is on its way and I told him it should have been here 15 minutes ago and he said just eat haven't updated the delivery time after 20 minutes he arrived when wee got the food it was cold

Pizza turned up with other item missing. Had to wait an hour for missing item to arrive by this time pizza was cold.

Great food & service as always

this is the first time trying a papa johns pizza and i will NEVER buy one again. 1st of all they took 30min to deliver my food from the time the app showed they left, so when the driver arrived i asked him if he got lost to which he replied ‘no i had 3 other addresses to deliver to’ i said to him my pizza better not be cold! which obviously it was because it was even in a heat bag, but he was friendly however my pizza and the bacon and cheese sticks had hardly any toppings. i’m not joking ive had more toppings on a frozen pizza, domino’s and pizza hut is the only pizza establishment i will ever use

Not bad. Quality matching a prices

Pixxa was late by 20 minutes was cold had to warm it up in microwave very disappointed with order .and tracking wasn't very good

Arrived late and food was cold. Not happy and won’t be ordering again!

1 hour late, so 2 hour delivery from when ordered. Phoned restaurant after the first hour to be told they had received but missed it on their system!

Overpriced for such small pizza not impressed

Love the xxl pizza, collection deal👍

The whole family enjoyed the food it was delivered hot and quickly, Will definitely be ordering again soon, 5*

Hmmm the drivers are always nice, fingers crossed when I move Aldridge will be my local store… the food is never 100 percent from Walsall

Order stated Delivery arrived and it had not arrived had to call restaurant did not sound at all bothered that our food had not arrived. and it was very late arriving. On arrival food was bland rubbery cold and had no taste. There were also very little toppings on even though I had ordered extra toppings on the one pizza. Will not be ordering from these again.