Papa John's Pizza in Stockton-on-Tees

Had a problem with 1 of the pizzas. Phoned and spoke to a lady who was very helpful last night. I don't remember the name but she provided excellent customer service. I hope she makes manager of that place 👍🏻

Terrible restaurant and terrible customer service. Costs a fortune, take forever to deliver and then parts of the order are missing. When I phoned to complain they were rude and lied to me. Apparently they are unable to offer a refund of items not delivered. Contacted customer services who were equally useless. Don't eat here.

Employees are great service was fast

My son loves these pizzas, quick delivery and staff are lovely

The website managed to make a mistake with our order , making it a collection rather than a delivery , but a quick call sorted thing out , with a delivery within 20 mins . Best pizzas in the area by a country mile

great service, helpful staff, delicious food

Ordered a xxl pizza it was delicious has an all the meats and loved it

This is probably the worst pizza I have ever came across, it was swimming in fat, the crust was even spongy with it, I was offered a £5 "credit " for it being inedible, or email Papa Johns, the indifference to my complaint from the manager was unbelievable, I have no wish for anyone to experience this standard of food or inept management hence the review, in my opinion you shouldn't eat here.

Excellent service, great pizzas!

great pizza and arrived quickly

Good selection of pizzas and sides, highly recommend

Served by a great young lad. My husband and I felt like he’d gone beyond the norm. We are glad to frequent this pizza place when we can. Served with a smile - Harry Demi too. Great guys

Sorry but Absolute rubbish. 2 times xxl pizzas, voth tasted like cardboard like had been sat for a good while in the shop previous to collection. Very little topping on, hot shot pizza was basically a margherita with a couple of tiny bits of pepper thrown on. Honestly if you like a flavoursome pizza then definitely dodge papa johns Stockton-on-Tees branch.

Cheeses garlic sticks were a solid 10/10 but the fact my pizza came with all the cheese melted onto one side of the pizza, and the stuffed crust I paid more for was burnt I won’t be buying from papa johns Stockton again

Never had a bad pizza from here… delicious and faster than expected!

I ordered from papa John's from the meerkat app. I had previously done an order from the Middlesbrough one and expected it to be the same but I was not expecting the food was hot but the pizza was very bland. The sides were meh and I wouldn't order again. The only upside was the delivery driver was quite polite and went through the order.

Pizza arrived barely warm. It was chewy and we noticed that dough was raw. We had to put it in the oven for another 15 mins. Won't be going back anytime soon. Go to Domino's instead.

Average over priced and then 50%not the best not the worst

Spot on came quicker than expected. Harry the driver was fab and the lady who took the order was called Aaron (not sure of spelling) super helpful and very professional.

Refused to refund Who wants dips two hours late shame on you £5 for ice cream not delivered Awful food and service, pizza sloppy , cold and tasteless

Waited over 2 n half hours for cold food and order was wrong. Sent it back and new order was wrong also. Clearly they are too busy to even consider customers. Do not order from here they mistreat customers and there drivers they send them miles apart to save wages resulting in cold food for everyone. I feel sick after eating cold stale pizza with chewy chicken. This is not a papa John’s it’s a dodgy takeaway lucky enough to carry the brand name. Go to a different branch or dominos. will NEVER order from here again also reported them. Save your money.

Not even a one star….. ordered tonight…. Came and cold…. Rang and said they would collect and let me know when it was back at the shop…. No call so rang ‘Adam’ the manager said he felt it was warm enough and no he would not give me a refund and would not resend my order…. £20 down and no food!! How does that work…. The lovely Adam said I can apply for a refund and it can take up to 10 days….. Adam is not a nice guy and his customer service skills are dire… will never order again from here….. Adam…. I’m disgusted

Complete scam artists they can't even get pizza toppings right and had the audacity to put a smaller pizza in the right size box and won't speak to us when we complained.

Expensive if you don't use a deal however they always have deals such as 50% off pizzas when you order over a certain amount or they have solo deals and match day deal where you can get a pizza, side and a drink for around £15 which I good and cheap compared to if you haven't applied the deal. They also have rewards which for me personally, never works. Onto the food, the Pizzas are really good and they are topped pretty well (not overly generous but they aren't stingy either). Also the stuffed crush is delicious. I recently had the cauliflower wings and they are really really nice but I find the buffalo sauce that comes with them too spicy (little tip... they're so nice with mcdonalds sweet and sour sauce!) Deserts wise, I've had the brownies and the cookie which are both really nice and fairly priced. One thing I do wish however was they they came with a little tub of icecream or even if papa johns sold small tubs of icecream as they only sell Ben and Jerry's. Ordering on the app is easy but you arent given a collection time however the time is usually around 10 minutes.

Hit and miss. Several occasions made wrong or under cooked. Was a regular but gone else where since.

The app took my order and funds came out of my bank. I went to collect and was told the system was down and would have to pay again and wait 3 working days for a refund. Wasted my time making another order for the assistant to realise that the chip and pin wasn't working. Poor customer service, no offer of a free pizza even,

I haven't done a review in a long time for one reason or another. So here we go! I got a Uber you eats code so we used it this evening only to be disappointed, thank goodness I didn't pay full price for my order. The pizza was tasty but if I'm honest Asda's create your own pizza has more toppings on. I even had to cook the chicken wings again to crisp them up. Sorry but I won't be ordering from there again.😯

Absolutely fabulous service ... beautiful food.. it was my son's 11th birthday. They have gone above and beyond to make it special for him.. thanks papa johns pizza in stockton-on-tees ❤