Mcdonald's in Stockton-on-Tees

my burger had what looked like a bite taken out of it!

The delivery guy took a while and my food was freezing

My order hasn’t arrived again absolutely shocking this is the 3rd time now

Great service, polite delivery man

No drinks delivered an food was cold

Order not delivered and the app says it has been

Spilt drinks food is soaking all un eatable

Great food but didn’t get the free McFlurry!

the driver was on his phone taking for ages before he came with my food shocking

Freezing cold. White chips it I could leave a picture I would. Even ordered after a few beers and it’s still horrendous

delivery on time, driver was lovely, food from MC Donald's cold, thornaby MC Donald's is always disappointing

It didn’t arrive. I am beyond angry. Orders can not show as delivered unless we provide the code. This was not provided and my food has been stolen or disappeared. I wish there was an option for no stars and food not arriving, I would have left that.

Very poor delivery. My order was over two and half hours late. Kids had gone to sleep when order arrived. Really disappointed.

Ordered 9 chicken selects, received 9 nuggets

Every food item ordered was not in the bag. They delivered drinks and that is all.. don’t understand how they mess up this bad

No syrup with pancakes aswell as no sausage and my double sausage and egg muffin is missing

all food was cold ,we got no condiments and no straws

No drink because it was all on my front and carpet not happy at all

The guy came to the wrong address and wasted a lot of time and the food was awfully cold

So just arrived home after another frustrating visit to the Thornaby store being served by poor service and having to wait far too long to discover our order is wrong AGAIN !!! Thornaby McDonald’s as a joke. I’ve been trying to phone the store for 45 minutes now and guess what nobody answers the phone. How can such a slick process that’s has been perfected over the years be so constantly wrong in one store ? Does anyone in there actually care ? Frustrated doesn’t even come into it

Don’t know what has happened to this restaurant lately, missing items, fishfingers rock hard and overcooked. There’s an issue almost every order. Maybe shortage of staff?

Order was not on time more to the point it never arrived at all now having a right carry on trying to get a refund in the meantime I have to starve untill refund if ever will happen absolute joke !!!!!

Driver had a little drive about first delivering a few other orders before coming to me. Food was stone cold when it arrived. Food prep labels also removed which means I have food that had been standing past its allotted times. Get it together guys!

I sent a complaint in last night regarding your driver FN58 DVX hitting some spheres around the perimeter of our house. On reflection after looking at the cctv closely I believe the driver was unaware that he had clipped the spheres hence the reason he drove off. I have been able to resite the spheres as there was minimal damage, therefore I would like to withdraw my complaint and look forward to further deliveries in the future.

Delivery driver was lovey and polite and took care delivering. Food was hot and really well packaged.

Missing the cheeseburger from the happy meals not happy

Chips were very soggy couldn’t even eat them

A place with high quality standards.

Food on time and the order was correct

Bad , no straws no plain double cheeseburger and no salt on the chips .

My food was absolutely freezing

Time changed several times in the end took an hour and when delivered the order was cold and wrong

One day the correct order will be delivered. Cannot fault the delivery guy he delivered the right order bags for the meal but again McDonald’s in Thornaby manage to get the order wrong….

All the food was freezing cold took ages to be delivered. Drink had spilt on to the bag making it all wet

Driver great, food Not so great. Order messed up for the second time on the bounce. Unhappy children in this house tonight

no chips in happy mea just chicken nuggets l or sauces I ordered

Chips were half full and half of the top bun was missing from one of the burgers.

Quick delivery but food was Luke warm. A bit disappointed

the hash browns were and porridge were freezing

Drink was knocked over and soaked the bag

Cold food missing bbq sauce dip

Absolutely discusting!!!! Freezing cold had to order from another McDonalds my Child was waiting for his dinner !! Will be the last time I order!

Food was missing from my order

A whole large sprite spilled inside the bag

Cold n the drink spilt all over food

Every time they fail to put in sauces and it’s always cold.

Ordered the mcmuffin meal, the hash brown was nowhere to be found, but the rest of the order was there and was tasty so 3 stars.

Food freezing. Drinks spilt. McFlurry melted.

Lovely, friendly delivery driver

Delivered early an was nice an hot.

I didn’t receive one of the drinks, one of the meals and the McFlurrys

You didn’t bring me the right drink

delivery bloke was very polite and friendly

Did inedible as was flat cold so the whole order had to in the bin .And you are refusing to give me back a full refund This is unacceptable

My order didn’t even arrive and said delivered !!! - no option for ‘not delivered’

as per usual the food was cold, because the driver has more than one delivery, so everything turns up cold. I won't be ordering again. big waste of money, and when you complain, I get here is £3 back for your troubles, couldn't buy a drink with that. very annoying

Ordered a very simple order this morning at 10ish and not too busy at all at the time of ordering. My order was simple, or so i thought. Sauasage and egg muffin meal with a large Capuccino please. Firstly i was offered a regular capuccino, which obviously i refused and repeated what i had ordered and "paid for". Server said bacon with sauce is your order. I said no, sauage and egg muffin meal please, plus hash brown with large capuccino, extra payment for the larger drink by the way. Ended up with cold hash brown, very small egg and cheese muffin and half filled large capuccino. Will not deliver my custom hear again. God knows what the customers around me were subject to 😡😡😡😡

forgot my sausage and egg Mcmuffin

Always dirty sticky tables a mucky restaurant. Toilets are gross unclean & Good luck if they get your order right! Worst mcdonald's in teesside. Useless staff. And awful customers to top it off.

just forgot to put a straw for the milkshake

Didn't get everything I ordered

food was foul, it was cold and not tasty at all the burger buns were rock solid and the chips were like cardboard

Food was ok and fast delivery, all though there was an item missing

Ever order we place with you the location on the map is wrong. Please can this fixed

food was cold.and I only live 15min away from McDonald's. payed for dips but didn't receive. and only received half of the drink. as the delivery driver spilled it.

Food was cold and the fries where wet

came without sides and ordered dips missing.

food was stone cold, no sauces either

More bothered about the uber eats orders than the customers stood in front of them ridicules waiting times fast food so it’s called and I don’t actually know of another McDonald’s that charge for a single tub of sauce with a meal

Food was stine cold, chips barely cooked, drinks were spilt and leaking through the bag, box for chicken nuggets broken, straws wet. Absolutely atrocious and delivered on a pedal bike. Very dissapointed paying this sort of money and recieving bad pro

Staff looked disinterested, banging food down on counter and shouting number out. No print outs so free for all. Had to say to a lady that she was taking my order not hers. Staff not interested. Could smell the wc as soon as walked in. Delivery drivers stood around with food insulation bags on the counter top or nearby tables which minutes before had been on the dirty floor. Didnt eat any of it, so put off.

As a regular customer who visits nearly daily for breakfast and occasionally for lunch, I have observed a troubling pattern of disrespectful behaviour from a manager (short, ginger hair, wearing a white shirt) towards her team. It is disheartening to witness the lack of motivation and inspiration among the staff, which I believe stems from the management style in this store. On multiple occasions, I have seen this manager speak to her employees in a manner that I can only describe as disrespectful and demeaning. Initially, I thought perhaps she was having an off day, but this behaviour has become increasingly frequent and unacceptable. As a parent, I would not want my children to work in an environment where they could be subjected to such treatment. It raises serious concerns about the workplace culture and the values upheld by McDonald's. In addition to concerns about the management team, I want to highlight several other issues impacting customer experience. The restaurant floor is often slippery, posing a safety hazard. Order fulfilment times are excessive, with waits frequently exceeding 30 minutes. Furthermore, the food quality is inconsistent and often subpar. While I recognise these are significant problems, I believe this store has the potential for improvement with better communication among staff and a renewed commitment to quality and service.

No collectables and only half of yhe dips provided. Very disappointing.

Half food was cold and no Minecraft toy for my son

Freezing cold drinks where empty and sent the wrong burger £30 for nothing

my mam is blind and her burger was absolutely frezzing and chicken nuggets was terrible

No straw and no ketchup even though I made it clear. No wonder they work at McDonald’s. Idiots

Delivery was fast, but my drinks were spilled before it arrived

This restaurant has left off items the last 3 times I've ordered. My own fault as each time I thought they couldn't possibly do it again. Genuinely a garbage service.

Food was good but drink had been spilt in the bag and was soaking wet. Only a tiny bit of the drink was left in the cup so wasted money there but hey ho is what it is

food stone cold nuggets soggy and cold been sat for an age clearly, chips freezing was heat not an option delivery driver didn't even get out of his car grim honestly

food was freezing cold when it arrived, had to microwave it, looked awful

McDonald thornaby, every time I order you guys miss items. Last time strawberry muffin was missing and this time 2 malteaser mcflurries weren't there.

delivery was late and food was stone cold, yet again

cheeseburger missing but i paid for it

Terrible. My order did not arrive and I am utterly disgusted and disappointed

food was cold and the drinks had spilt in the bag so no coke. the milkshake didn't taste right either . what is going on lately 😭

Everything was cold. Had to reheat in the microwave. Not happy.

This McDonald's is ridiculous! Everytime you go in to order, there is always like 4 drivers, hoovering above the customer counter, and you go to get served, and nobody serves you cuz they probably think your just another driver turning up! This absolutely does not look good for the company. It looks scruffy, unorganised, unhygienic!

2.5 hours late and freezing cold, everybody had left by the time it arrived it was for my daughter and friends but they couldn’t wait any longer 9:30pm it arrived - ordered at 7pm - disgraceful

It took over 2 hours to get here and when it finally arrived it was cold

Food arrived over an Hour late, stone cold and completely wrong order apart from drinks. The order receipt on the bag was not what we ordered and not what was in the bag either! Child delivered the food to the door whilst driver was in the car!

Our order took 2 hours 20 Minutes!!!!

lad dropped it off on a pedle bike food was freezing

driver was late. waited over an hour for my food after ordering. order finally came and the drinks had spilled all over. he assured me he would return with replacement but he never did! happy meal was also missing

Useless employees, don’t know how to read an order properly. Great job.

Late to be released, McDonald’s fault not driver

Don’t know how to actually make and give you the food you ordered clearly

missing drinks again . not happy

Brought me the wrong order again