Mcdonald's in Stockton-on-Tees

I didn’t get 1 burger and 1 chips

Every time you order you never get the dips not the couriers issue more the place!!!!!!!!

It said delivered and didn't turn up. I don't trust these anymore at all.

Kept changing times for delivery.

Food was stone cold. Not eatable

All the food was cold and pretty much inedible.

I didn’t get any chips or a burger

3 of our items were missing from the order and no one answered the phone so we couldn't arrange for them to be redelivered. Not impressed

food cold. missing burger. Worst in the area. Shocking service

have not receaved order says i have

hot chocolate was only half a cup and didn't even taste like chocolate it was just warm brown water

driver was at resturant for over 30mins, food arrived stone cold, drink had no flavour, just carbonated water, mcchicken arrived with mayo when it was ordered without due to allergies. JE needs to remove maccies total shambles, foods always wrong and arrives cold 99% of the time

I had the pick late cause it was the only option. Delivery driver didn’t even bother to show up.

The driver was extremely rude, coffe was spilt and empty and he swore at my door because he was upset he spilt the coffe. Very bad customer service , so no coffee and the food was cold . A waste of £15

When are you going to make the muffin the same size as the sausage burgers?

Totally shocking missed items and comes cold

food was cold on arriaval chips felt like they weren’t cooked through and the nuggets were chewy

Food was only just warm looked like it was shot in the bag the muffins were squashed and out of packaging really bad quality never again

Food stone cold, again!!!! using this service no more, that's the last. push bikes for delivering food in the midst of winter isn't the brightest of ideas.

Never even arrived he pulled up looked around and drove off with the food

driver did not deliver food and reastrunt said mu good had been waiting since 13:15

I am not happy because everytime o order it’s cold

Chips were cold ...burger was really nice

Not to bad but food was a bit cold had to warm it up

driver was lovely. but food was missing

Wrong items completely the wrong order abysmal

Hot chocolate all over went in the bin driver was rude as anything

Not delivered at all but states delivered

Always at least 1 item missing.. last time ordering from the Thornaby store, Shane as it used to be the best

Food was really cold just looked like leftovers

Half was missing all was cold what a joke. Ordered a burger and requested extra onion extra mustard and extra pickles. Burger came with no onion no mustard and no pickles. I know they do this on purpose and will never use again and also want a refu

food was cold and chips were stale, forgot dips that i had ordered aswell

After weaving around 30 Uber cars to find a parking space, I was greeted by a broken ordering machine, no receipt printer so had no idea what order number. I waded through a sea of Uber drivers who appeared to be given a resentful priority by staff, I waited 10 minutes for someone to actually acknowledge my presence and give me my order number. I sat down on the ripped seats and my daughter's order was wrong, I took it back and got it replaced. It was wrong again, by this point I just couldn't be bothered. Everything is broken in this place including the staffs spirits.

Food was perfect, delivery driver was very nice!

Always very busy great food but lots of kids always lingering

They gave me the wrong food and no sauce, ridiculous

No order has arrived, where are you!!!!

I have already contacted you about not receiving my order, I am not satisfied with the response I received and would like to escalate my complaint.

Can’t really complain apart from some missing food

The best order we have had for a good while all correct 😊

Forgot items of my order and food was all cold

Delivery on time but food was freezing

asked for no lettuce, gherkins and sauce on my burgers but they didn't listen and my burgers have arrived with them on so now I have a burger which is going to waste and spent money on a burger which I won't be eating

Food and hot drinks were stone cold

Order arrived in ripped bag, missing the 2 dips that come with chicken selects.

U didn’t make my Big Mac plain and only ketchup terrible service

Delivery driver very friendly and not his fault but the food was cold…

Food was fine, however very slow service and you can't get near the counter for the delivery drivers, standing in the way waiting for the delivery orders. 😡

Took over an hour and missed half of our order.

Food got delivered on a bike it was cold and the coke had spilled everywhere shocking service

There was no dips, one of the lids were not on the drink properly so ended up being spilt everywhere we spent £51 and the food came cold. Not happy at all

no sauces AGAIN. chips on the cold side slightly

Our total order was 18 pound including delivery, we were missing 2/3rds of the order and recieved a box with just egg and cheese in it. Pure joke

Lovely polite delivery driver. Thank you

Food was cold and cokes were flat

Food cold yet again, why do deliveries when you can never deliver warm food

This McDonalds fully illustrates just what has gone wrong for the brand. This is fast food that is neither fast or good food. So we don't go to McDonalds frequently but used to like this branch as a lunch stop after shopping in the town. We are definitely eat in not drive through. So our experience: SPEED. 25 MINUTES from order to food arrival, the drive through was average busy and the cafe was half empty but just eat and deliver drivers were 3 deep at the counter and there were at least 16 orders for them on the board. My number was superseded by at least 25 others whilst I was waiting. ORDERING. No receipts from the machine. SERVICE. Poor, you can see the staff either can't be bothered or or just overwhelmed. One person producing drinks so far ahead of the food that the coffee was tepid. Despite the fact that I was eating in, no tray just a paper bag, No care taken, no eye contact, no customer service skills. I am sure no one comes to work to do a bad job but this place would sap the enthusiasm out of even the perkiest worker. AMBIENCE. Just so depressing. FOOD. Poor, I ordered a wrap which had so much sauce and mayo that it was positively slimy. More chips in the bottom or the bag than in the carton.

Most of the food was cold and nuggets missing from happy meal.

Food was cold, went straight in the bin

No issues with delivery guy but the order was wrong. Ordered a plain double quarter pounder with cheese meal. Burger had extra pickles, onions and ketchup and mustard on it

Good customer service! I loved the stranded doughnut to celebrate 🥳 McDonald's 50th Birthday 🎂 🥳 I feel sorry for the staff and customers . They have terrible problems with antisocial behaviour.

Half the food was missing only ordered a breakfast to try the new menu and eveything I ordered from it wasn’t there

once again that restaurant failed to provide the dips that i asked for. only happens with this restaurant. poor service

I went there with my friend for a change and the restaurant was so dirty the floor looked it hadn't been cleaned in days. There was teenagers running around the restaurant and some with the feet on the chairs and tables. We ordered out food and took 25 min to come. I found the service disgusting. I do believe you take on very young people without any customer service skills because it's cheap labour for yourselves but please put some training in place. The managers who where older did not care what was going on. If environmental health should come they would have closed the place down. The franchise is sitting back counting the money but god help when someone gets injured or food poisoning in there. Something needs to happen fast. The macdonalds in teeside park is alot cleaner and got trained staff. Everyone drive abit more and go there it's worth it.

I didn't get my 3 X m and m MC flurry - cost me £5

Long queue times in drive thru, chips cold and big mac was very sloppy and squished.

my order never arrived ridiculous

Only ordered for the McRib. Didnt even put it in the bag!!! Cold chips and missing burger. Kids are crying, thanks Mcdonalds

I ordered the McRib as it was back out and I couldn’t wait. I was very happy when the delivery guy got it here so quick. Didn’t recognise the smell being the same but I thought it might just be me. Then I tasted it and oh my what have Maccies done? It is so not the same, they have ruined a masterpiece!!!

Several items missing from my order

no sauce no mozzarella dippers x2 or nugget share box

Delivery guy was nice, wait wasn’t too long.

Very great service driver very nice 😁

Second time in a row that McDonalds initially gave a very quick delivery time, which they then put back every 5 minutes. Order arrived 30 minutes after original promise, but within their constantly revised one. Food was also stone cold. Never ordering from them again

Waited ages for food which was cold so requested new ones to be given chips with hair in it. Staff look so unhappy, no music it was a horrid trip.

Disappointed with the delivery driver chatting me up when I’m heavily pregnant and engaged to my partner but food was nice chips was cold but everything else ok warm enough

Good but always forgets to put the sauces in.

delivery driver was extremely rude don’t want him delivering my food again

Waited almost 2 hours for out food then food came smashed up and missing items

Fiod was cold like its been left ages before even being delivered very poor service even after ring McDonald's manger was abrupt

when the food arrived the food was cold and the delivery driver wouldn't hand over the food without proof of the same number that was used so we would like a refund and a free meal next time we order please

Didn’t receive order !!! Was not happy

The food from here is always rotten and cold. It takes absolutely ages the staff are so slow. The food is just thrown the bags and goes everywhere. The coke and sprite is always flat. They clearly don’t care about their customers lol.

Delived to wrong address despite leaving detail message

Cold chips, none of the sauces we ordered. Disappointing

second time my order has been wrong from here.

Ordered chicken nuggets and all the dips were missing again not an unusual occurrence with McDonalds these days.

Sh1te. Waited ages for completely wrong order

Forgot my 3 extra orders of fries not good

order missing both drinks and 1 fries, staff sent a receipt that was missing these items

Got a flat bread not a breakfast wrap and no hash brown in my order

The muffins was squashed never eat it

Luke warm food - very late and sauces missing from order - very poor

Food cold battered and tampered with! Disgusting

Avoid this crappy maccies branch like the plague. Went through hell trying to get them to correct and redeliver my botched order, after which they still didnt, just passed me on to various phone lines

Ordered a sweet chill wrap meal with large fries and large coke got the fries and coke but no wrap and other meals were cold, lids weren't put on coke properly so spilt

Missing large double quarter pounder meal

why are youletting people on bikes in the rain deliver food everything is freezing cold

food was stone cold and 3 items missing my autistic son only eats nuggets and they were missing absolutely furious

Wrong food placed in the packaging of the food that was ordered, also didn't comply to order specifications.