Papa John's Pizza in East Cambridgeshire

2 hours late and freezing cold food

This place is horribly bad, the staff are rude, you wait 3 hours for your food delivered and it's cold and yeah overall avoid especially if you actually live within Ely so many other places that deserve your money a lot more than this Papa Johns I ordered around September after having one half decent one wanted to give them another go and then it was stone cold and took hours to arrive and yeah they offered me the same order for the next day said I want my money back said they couldn't do it to call head office, the complaints email with Papa John's is awful and couldn't get anywhere for months so called them up yesterday to say I think you owe me the order said when the manager is present he "might" honour what he said before but since the time had gone by etc and then today manager agreed but couldn't understand the order he said he would send each item the same but would have to put the order in individually long story short half the items didn't turn up and it took them just under 4 hours to arrive and numerous phone calls in which they kept lying saying it was out for delivery... So AVOID this store. Also they will reply with some generic reply to every review they put because they don't care.

the food is delicious. we often order, but today there were pineapples in the pizza that went sour.

food late and cold. no answer when I tried to ring to chase up order.

Walking past and was tempted by the solo pizza .. Chicken and sweetcorn.. Pizza is not my go to .. I have only ever had Pizza a couple of times.. I got home and have to say it was delicious … I ate it all .. thank you Papa John.

The man at the counter was constantly asking me to leave him a good review. He offered me and my friends free drinks if i leave a good review and i found him very annoying. I shant be going back whilst he is there so i had to go to dominoes instead when i wanted a pizza recently. I loved the food but he just put me off so i rated the food highly but the atmosphere was horrible

Food came quickly, driver was nice, one of the garlic sticks wasn’t cut.

Solid service, lad worked quick and was very polite

Ordered at 19.25... we got our order at 22.06. Really really disappointing 😞 the pizzas was terrible, honestly won't be ever ordering again

last night i ordered a pizza and it was amazing

Food was over 40 minutes late and both my items were then cold upon arrival very disappointed in you John

Leave on doorstep do not knock

The food just hasn’t arrived. And I requested a partial refund, but when I phoned to follow up, the restaurant said they couldn’t do anything. I’m starving and livid.

I ordered via Just Eat. The food never arrived. I phoned to ask for my money back and they refused. I am starving and angry.

My order never turned up, thanks papa johns!

The pizza is very tasty, the service is polite and friendly. Highly recommend!

I ordered 3 pizza's from the App - the delivery never came so called to enquire what was happening, they said they had "NO DOUGH LEFT" and offered a credit for a free pizza. As I don't live in the UK, I said I wanted a refund, but that seemed to fall on deaf ears. After numerous emails asking for my money back they STILL won't refund my money. Even though they clearly admit they were sorry for the problem, they will only offer a free pizza. I have to say I've never used Papa Johns before, and I will never be using them again. Customer service is appalling, and to make up some rubbish that you have no dough left is laughable. If they do this to everyone, they're keeping money that doesn't belong to them! If we all just walk away and give up, they're onto a huge money scam

25mins late but food was still piping hot and decent

Ordered a works and meaty, got 2 works. Ordered Pepsi drink, never received. Pizza turned up cold. 1st and last time using them, terrible

Pankaj consistently goes above and beyond, ensuring every pizza I order a perfect pizza. He listens attentively to my special requests and fulfills them flawlessly. Thank you, Pankaj, for always making my experience exceptional! I hope your manager sees this and gives you more than just a pat on the back (a raise!).

Really enjoyed this , this time , been disappointed in the past , but everything was great on this occasion . Food was hot and tasty , delivered fast , the tomato & Herb dips are really nice , the deal for what i had was reasonably priced . i do not like potato tots tho , they taste horrible when they get cold , would prefer a option for chips

Food was half hour late and cold when it got here

Waited nearly two hours and then the restaurant called me telling me to cancel my order

Absolutley horrible. Waited 1 1/2 hours for delivery. Everything was cold and even when warmed up tasted horrible! Do not buy food from here, you can easily do better with an Aldi pizza.

Over 2 hours late and the restaurant tells me they cannot tell me they cannot refund. The worst possible driver who laughed in my face, they’ve now taken the food away and won’t refund my money

Delay in Delivery to soham it will take more than an hour. So no point of ordering again from here. Now it’s over one hour but still we didn’t receive the order yet.

I stayed in Ely during a business trip and this was next to my flat. There were times when all other places are closed and I found that this is a Great spot for late night pizza, service was quick and the employee is very helpful. Would come back again no doubt.

listened to my order properly and does a good JOB!

Always well made and good quality. Collection orders always ready right on time every time. Would recommend!

Very nice papadias! The portion is quite good too unlike the common supermarket sandwiches!

Ordered £30+ oc food & no show. Please avoid late night Ordering.

Great service and great pizza we love it. These guys are the best!!!!!

Don't like to leave negative reviews but food was just disgusting under cooked and bland, avoid.

Excellent service and polite staff

Lovely staff and was ready quickly

Amazing hard working staff and a pleasure to be a customer of this store!! Food is always out fast hot and ready!

Great service. Very quick and great pizza

Food tastes Great and Very quick cooking times. Perfect for a quick snack to fill you up at lunch

nice food, warm not hot after 30 minute late delivery.

Five star customer service, friendliness, store kept very clean and excellent pizzas!

These guys do an amazing job here in Ely, serving great pizzas quick any time I visit the store. Take away prices are very good too! Thank you :)

Such a lovely and smiley man. Did not wait long at all for the pizza. Genuinely such a nice pizza. Would highly recommend the lunch for one deal

Very polite staff, easy to order, great food! 🥘

Brilliant food and lovely staff

Really good pizza lovely and fresh staff were really friendly and well organised I would highly recommend it if you are in a rush at lunch time

Lovely service and great food always

Great pizza at great prices. Really friendly staff.

It was a bit late and over half of my order was missing!! I’m very disappointed in that company.

Good pizza and with the offers good price.

Nice pizza good stuff and first delivery service

Cheap pizza and taste is also good

I felt I had to write a review because I know the ratings here aren’t so good and want to share my thoughts. In keeping with what others having said, in the past I have known the delivery to take a very long time (up to 2hrs). Despite this, I come back to Papa Johns because the food is by far the best out of all pizza delivery options in my opinion (lots of good options for dietary requirements) and I always get exactly what I’ve ordered, no problems like with other takeaways. Having said this, customer service has also really improved recently. A few weeks ago my food came within about 15-20 mins. Most recently it did take an hour and I had anticipated this so didn’t mind, but I got an email apologising for the wait and giving me a code for a free pizza! Thanks Papa Johns :)

Much better service recently. This papa John's used to be awful. But I think there is a new chap running the store and it is highly improved

Just shut this imposter of a franchise. The food, late. The food, cold. The food delivered by a delivery driver who dropped half the order; and then chuckled to himself. Use Pizza Hut or Ely Kebabs.

Coupons available up front. Good price on small pizza, £4.99. Clean and simple place to order Papa John pizza. Made quickly.

Very friendly staff, lovely pizza

Food never showed, didn’t answer phone and restaurant closed

The application indicates that it was delivered 20 min ago but nothing

Great people and good service very nice pizzas

Amazing deals. Great ingredients fresh and tasty

Very nice people and quick service

Customer service is shocking! My Wife ordered a stuff crust pizza, this pizza arrived and was a strange non tasting cheese.. we then called the store and they mentioned that they had run out of normal cheese so gave her vegan cheese (why wasn’t we notified before delivery) they then said they will give us a free stuffed crust pizza next time. We have just called and spoke to someone and he basically said there is no way we will be getting a free stuffed crust pizza? Shocking!

Excellent, friendly service. Delicious hot pizza made very quickly. Highly recommend

Food was late. I get that they are consolidating orders for delivery but say upfront Food was nice, but I am sure Jalaphno chhese things used to be better

Very good service always on time love it best pizza in town

Was extremely late almost 2 hours but ended showing up with a free pizza in great condition.

App says my pizza has been delivered but it hasn’t

2nd time ordered across a year and messed it up yet again. 1st time took my order and money online and they never delivered, they then randomly tried to redeliver the next night at 11pm waking whole house up including my baby. This time ordered a pizza, which actually arrive this time, but wrong toppings on it even though the label was correct. man on phone acted like its my fault, customer service to rectify is just as bad as the pizza. tried twice messed up twice so wont be going here again.

to much late delvery not good service not A good staff don't pickup the call Not a good quality food

Disgusting customer service. They should be ashasmed of themselves for the shitshow they are running there. Ordered food at 6pm on a Thursday and it takes over two hours to arrive, with nothing more than a “sorry”. This place is a genuine disgrace and really need to reevaluate what they are doing with their lives.

I rang Papa Johns the person who pick up the phone was rude and said he didn’t have my order and after arguing with him and gave him my order, reference number, my address and my telephone number and my name he found the order and said his driver will be with me, I will not use papa John’s again as the service and food was really bad.

Orderd a brownie and ice cream it had been an hour called up and the man on the phone was very rude. They said it takes 40-45. Maximum for delivery but still not Received it an hour later. Not impressed Staff are rude and not on time.

Food over an hour late had to call twice to be lied too. Would have been less annoyed if the food that did arrive was hot but it was cold. Restaurant refused to refund — disgusting !

Cannot fault Papa Johns Ely. The pizza is always great and consistent whenever I go throughout the year. I always go in and collect, normally weekday lunchtimes. The staff are always pleasant and helpful.

Driver was so helpful even after some inconvenience

I had to wait almost 2 hours for my food and when it arrived not only was it cold but my sides was missing

Pizza was cold by the time it arrived

We ordered a pizza and a cookie and we waited for it to be delivered. It was extremely late, so was about to ring when I noticed the pizza had been left at my back door. I rang up to ask why it had been left at my back door and it was cold, The man on the phone said the driver had tried to ring the phone number and had knocked on my front door and my back door, so just left it by my back door, I said that the driver had not rang my phone or knocked on my front door and I was told that the drivers do not lie, so I replied with, well I am telling you that they do. I got a response of well what would you like me to do. Well I would like you to resend the order and I got the response of the conversation above and when I informed them that I had cctv and that I wanted the order resent, I got told, we will resend the pizza and that's it. Well they resent the pizza and my husband had returned from work and was in his van on the driveway and the delivery driver said, I have a pizza for number 12 and he was busy in his van, so asked her to go to the front door and she said, oh how do I get to the front door but it was the same delivery driver, but according the man on the telephone she had already tried my front door, so why didn't see know where my front door was? Absolute rubbish Very bad customer service , absolutely disgusting way to speak to someone.

Wonderful team, always good pizza 😊

Food was an hour and a half late, rejected a refund and told hope we enjoyed our food which was cold.

Don't usually have an issue, however tonight we ordered at 8pm. 9.30pm still nothing, order not updated online, called 8 times, no answer so my partner drove to store. As he arrived the driver called to say he couldn't find the address. When it turned up, it all looked pathetic, hardly any cheese, Limited pepperoni and added chicken I didn't want. The oreo bites were 1/3 of the size that they have previously been. Partner ordered extra cheese, this was clearly missing, hardly any stuffing in the "stuffed crust" and it wasn't fully cooked. Won't be ordering again.

Food was delivered 80 minutes after ordering when they had stated a 25-40 minute wait. The problem was they stated it had been delivered at the correct time, only for it to be a further 30 minutes late. No one answers the phone so you can't even check if it's gone missing or just late. When it finally did arrive, the pizza was wrong. Will mot be ordering again. In the end we drove the pizza back only to be told we now have to email head office for a refund...

Ordered scheduled food for 7:15pm was delivered half hour late, cold, and wasn't even cut properly

1 hour 30 minutes in total 20 minutes after it was ordered I had a message to say it was on its way so it must have been in the drivers car for 1 hour

Useless, messed up the order twice, refused to refund for kissing products. Gave me an email for customer service as shop doesn't do refunds but customer service would. Got ignored all 3 times I've emailed

Second time that the order has been messed up/missed until I've called to chase them on delivery. This time the pizzas were not great, greasy, stodgy, bland and there was so much bbq sauce I could barely detect the pizza. Will not be returning, try one of the others....any of the others.

Quality of pizza was poor. Not much topping of the main ingredient and luke warm when received

Papa Johns now shut. Food did not turn up :’( 0

I can see why they have such a bad review I had to call them twice to see what was going on and I was told that the delivery driver is in Sutton and he's busy with another delivery Sutton is a very small village so how is that possible

Order extra dip and like so many times before just don't deliver it. I don't care if it's only a dip it's the principle IV paid for something I want it. I ring them up oh we ran out 2 days ago, so why not call me and let me know that as I had to put my number down on the order. I ask for the manager as they won't refund me, he's not here then all of a sudden I get passed on to manager. It's just email here if you have a problem. This branch is by far the worst run IV ever seen its the stupid leading the idiotic. I'll do you a favour go to dominos Instead and leave this pathetic place well clear!

The food whilst ok, I ordered ice cream and got a fudge brownie, which was overcooked and not what I ordered. When I rang they said they tried to call me, no missed call or explanation.

I ordered an ice cream with my order and it never came

Delicious pizza and friendly staff!!!

Called were rude on the phone and not helpful and never came…

When we first started ordering from this branch 3 years prior the delivery was great and quick. The food came warm and it was tasty. Unfortunately, the service and especially delivery has been less then satisfactory. Now as of our order today and previous orders; delivery takes an hour or longer even though they mark it as delivered it can take an additional hour to arrive after it's been marked as delivered. Which is ridiculous since we are within a 10 minute drive from the facility; more accurately less than 10 minutes as it is just a mile radius from our home. Tonight the order was accepted at 18:16 ; it was marked as DELIVERED at 19:23 and we called at 19:25 because we DID NOT have our order even though it was marked as delivered. We were informed the order was on it's way. 19:52 my husband is on the phone with the branch to check on the order AGAIN. Once again they said the order was on its way. I'm writing this review in real time and awaiting the delivery so I can mark its arrival time. 19:57 still no food. Oh wow....over two hours after placing the order. 20:12 the delivery driver calls to ask for the address. Food has finally arrived at 20:16 on the dot. Utterly ridiculous that it took 2 hours for the food to arrive.

Ordered two pizzas, two sides, one drink, and an extra dip. The 7up zero was not provided to the driver or substituted, and both pizzas were specifically ordered with onions only to have none. The food did arrive hot and in about 40 minutes. The additional garlic and herb dip was also missing. Overall very disappointing, I would have expected to at least be compensated for missing items. EDIT FROM 1 STAR: The soda was delivered the next evening, without any further contact with the store, which is appreciated.

Best take away pizza in Ely, always hot and fresh

Tried a couple of times, terrible wait (over an hour both times, once was a week day afternoon). Food almost inedible with missing toppings. Head office complaints with them is also a joke. AVOID.

Great food and the staff are very nice and friendly.

Really nice pizzas, helped out with a misorder and saved time🙏🏽