Papa John's Pizza in Merton

Found a hair baked into the dough and when informing them of this, instead of caring about their hygiene, they were more concerned with why we didn’t complain sooner because apparently “usually when customers complain, they call straight away”… so it seems complains are a regular occurrence for them. No compensation or apologies were offered other than a free pizza next time which is unlikely as they didn’t offer a voucher or take our name etc. Just terrible.

Food didn’t even arrive. When I called for a refund they were less than helpful. Never again!

Not fresh food in morden branch

How is this place still going ??? Have the head office not seen these reviews ??? Such a shame as in other branches the pizzas are good. But last time I ordered from here the pizza arrived 2 hours later, cold. No offer of a refund, the guy on the phone was proper shifty about it all, think they are doing some cash swindling here. And to top it all off I got food poisoning from it. Thats about as bad as it can get . That was about 6 months ago. Clear to see that nothing has improved. Off we go to dominoes! This place needs to be closed ASAP.

It's good very tasty pizza I loved it.staff is very good.they

Avoid this place like the plague Ordered food The delivery was atrocious And Food was Stone cold.

I placed an order last night through deliveroo. Papa Johns themselves were supposed to deliver it personally. It said the driver is on their way for two and a half before setting on complete without delivering my order! I called today for a refund and a really rude man picked up who was extremely unhelpful and fobbed me off by saying you have to call back tomorrow and then just said you have to get the refund from deliveroo. When deliveroo said I have to get it from papa johns as they do their own delivery. Extremely disappointed. Never go to papa johns in my life ever again !!!!

What a horrible delivery driver, a nasty man - arguing with me over the phone for ten mins when he couldn’t find my address and when he got to the door he proceeded to argue with me - horrible man! I will never order from here again it’s despicable

This doesn't usually happen, but today it was difficult to eat the "BBQ Chicken Classic" because the sauce seemed to be all over it, and the 'Jalapeño and Cheese Papa Bites' were half the size of the usual size. And the only way to complain is to call the store I ordered from and explain. The head office is not taking responsibility. So I leave a review here.

I haven’t received this order yet but it’s saying enjoy your food as in it’s been delivered

First time ordering and food tasted disgusting the garlic pizza sticks tasted like cheap margarine 🤢could hardly taste the garlic will definitely stick to domino’s or Pizza Hut

customer service is just as bad as the food this place is ran by imbeciles i got food poisoning avoid avoid avoid useless people

Absolutely dreadful, read the reviews before you bother risking an order. Been waiting 2 and a half hours and no sign of delivery still,store clearly doesn't understand what a phone is as no one answers. Customer Service is none existent, as is the food

Order 2 pizza took 1 hour they have delivered half order 30 mins after driver came with a compliment 1 free side . That made me to change my review. I understand the guys are busy it may happen to make a mistake. The fact they understand and apologised made me give them a better review. Just an apology was gonna do the same for me. Hope you guys can improve service the pizzas are delicious no doubts about it.

Order a delivery on the app and the delivery time was 30 minutes. Delivery came after 1 hour and a few minutes , cold and the delivery guy was really rude. Called the shop about the issue , and heard nothing back. Now me and my partner we have to wait another 30-40 minutes for a new delivery from a different place. I will not order from them again , that’s for sure.

I don’t wanna anything but the pizza was delicious

As other reviews. Waited 1 hour 20 mins and pizzas arrived cold!! Disgraceful service.won’t be ordering from them again

Papa John to Papa John the pizza is completely different

A decent place, pretty cheap, always fast when walking in

Service was rubbish, pizza came an hr and 50 minutes later cold. The bbq sauce was burnt and bitter. When I rang I was told I must be patient… pizza was pure rubber never again

Fresh, came with an extra free dip, delivery was quick and pizza was delicious very happy with my order!!! recommend

Absolutely disgusting , worst pizza i have ever had, wish i looked at reviews before i ordered, pizza was soggy and undercooked . Cheese and bacon tata tots where undercooked had free small bits of bacon , actually made me feel sick . Do not waist your money or risk your health

Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and wast it total £16.33 not satisfied with papa John's staff and behaviour very bad service.

Very Bad Exprince with papa John's pizza I was busy so I send to Mt drive to pick pizza I order it Mexican pizza with only vegetarian topping (No non veg topping ) but when I saw pizza at home there I find meat in my pizza I called them and explained they told me we make it only like this and etc but they not accepted they did wrong. I throw it my pizza in bin and waste it total £16.33 not satisfied with papa John's staff and behaviour very bad service. When I checked the box, they wrote 4 vegetarian topping, but they addeed it meat. You can see in pizza photos also. I specific 4 topping 1. Onions 2. Jelepeno 3. Green chilli 4. Red chilli

Was calling to rectify an error that their site had made and no one would answer the phone, went into store to sort it out and there was only one guy answering phones/making pizzas... management think they are clever making one man run the place but they have just lost a customer

I did have order a pizza and ask remove a spicy beef and a pork sausage I received the pizza with no changes and then I have contacted many times for refund they didn’t bother to answer my phone anymore, from Sunday till Tuesday I have made almost 15 calls and each time they are making excuses. Very pathetic customer service poor communication skill. They don’t even deserve a single star

The worst service ever. I’ve been using papa johns for years, the last few times I’ve tried to order they have acted as if ordering is an inconvenience, I have to repeat myself constantly for them to understand or they put the phone down. Today when I called they said they only do collection! Bizarre

Never again order from this company . Receive messy pizzas in boxing day . After 2days of calling the shop iv been told the refund been done and meant to receive money in next 7 days (its been to weeks now and there is no money on my account)(Staff just lied to mee) chceck the photos . This company have 2 stars and its still to much. Not recommend. Dogs food looks better thank this pizzas

Never ever!!!! Take my money and still waiting for my pizza. I paid £30 for nothing 😔😔😔

Restaurant just told me it was on the way when I rang to enquire about lateness and they then just hung up. No apology or delivery time estimate. Food was cold and the box it was in was cold. Garlic sticks not very tasty and pizza was fine after I had warmed it up. Not a great experience overall, won't be ordering again.

The pizza arrived 1hr and 45 mins after it was ordered, it was some cold with the crust hard as nails. I immediately called the restaurant back to say this was inedible and they first offered a discount voucher for the next order, which I refused and then said they’ll send the driver back to collect it back and replace it with another pizza. As it has already already been almost 2 hrs since the order, I didn’t want to wait for a replacement and asked for a full refund. They said it has been processed but refused to send me a confirmation of the refund. It has now been seven days since the order and I still haven’t seen the refund come back to my account. Please help get my money refunded.

How can a Papa Johns be managed so poorly? Worst pizza experience we have had. We ordered to deliver. The driver showed up after 1h. We ordered an "all the meats" arrived cold and missing meats. We rang the store to let them know, and only after a long time of discussion we got recommended to send the pizza back with a driver for them to review, so that they could then send another (correct) one. We ended up eating the original one because we didnt want to wait 1h more to have some dinner. We would have been better off getting a pizza from the supermarket.

Terrible customer understanding. They had the audacity to say they made my ALL THE MEATS (removed bacon and sausage, added pineapple, chicken and Italian sausage) pizza correctly. Order 63736983 But you can clearly see that there is no pepperoni under the cheese.They put different meats by mistake. I called up to ask for a replacement but they refused to have photos and suggested we return the pizza in order to prove it because the employee said it was made properly. Clearly not. You could even hear the employee stating that it was a lie and that it wasn't wrong over the phone. Outrageous. If they had more understanding, they would have cooked a new one and replaced the incorrect for it to be returned to the store.

Vegans, stay away! Order from here often, and normally there's a few discrepancies like missing dips or wrong base sauce. As a vegan I really liked their menu. Ordered the usual, and received dairy cheese on the pizza? My partner and I are both badly lactose intolerant and it's quite easy after 5+ years being vegan to taste dairy cheese. I called the store, explained the problem and the "store manager" proceeded to just outright deny it? She said instead "we have a new recipe as of last week"...but there's been no marketing for this, no mention on their nutrition information? So... No apology, no compensation or offer of a replacement? As a chef, and member of the hospitality sector, this is unacceptable and simply the incorrect method of customer service. Reporting them to the food standards agency. Compare the pic posted to the site if you want, it's obviously not vegan.

Needs closing down it’s terrible my garlic sticks came as a chapati bread a big circle couldn’t even cut in to it

If I could rate 0 I would, £23 for a pizza that is raw dough and when I called and told the manager she said, well it is cooked cos the kitchen told me, I said we'll this kitchen that paid for it is telling you it isn't, I didn't want freebies I just wanted a cooked pizza, this place is disgusting and ripping people right off, AVOID!!!!

I ordered a few pizzas online which didn't arrive after 2 hours. I called up and was told by the manager to wait a little longer in which I asked for a refund she said she has issued it and that it would take a week, but after 2 weeks I'm still waiting for this refund to come through. I want my money back. I will never order from papa john again, and you need to close down if you don't have drivers to deliver. Can't trust this branch and wimbledon is getting just as bad. Steer clear guys, don't order from them. Bad business. Whatever happened to you, years ago was amazing, now it's a complete shambles. Zero star.

My ruder was over an hour late, by which time it has disappeared from the JE screen. I rang the restaurant after 20 mins over due and they assured me it would be with me in 20 mins., 40 mins later they weren't answering the phone so I ordered from Pizza Hur instead., it then arrived. The food I kept to have the next day but I would like some compensation.for this debacle please !

The girl who works there needs to be sacked immediately. She doesn’t take phone orders apparently, always has an attitude. Why work in customer service if you can’t serve customers????!!!!! It’s all a scam because the collection deals are not available to order online for collection.

Sunny looked after me very well today. The pizza was excellent. He was great. I recommend and will return.

NEVER EVER ORDER FROM HERE. Food never turned up, no tracking and I didn’t get a refund. Worst Papa Johns ever.

This USED to be my favourite, what the heck has happened?!? That was the worst pizza I've ever had £23 for a bit of cheese and sauce, stay well away from this place. ANY pizza place is better than this joke!

Probably the worst papa johns pizza I ever had . Thanks dirty guys

Very fresh soft delicious pizza ever❤️❤️❤️

Ordered pizza the wrong one came. Manager offered to compensate, when we call in she was avoiding us and didn’t let the staff know. Even though she promised and said it is all sorted. We just need to call in to order and come to collect. Ridiculous. Why even offer? And then take it back?

Funny guys: they say they close at 11 pm but they stop selling pizzas at 10.30 for cleaning (and they say this as it’s obvious). Poor service (even rude sometimes). Pizzas are tasty.

The best I ever had since long time. Best experience 👍

Good pizza , with good customer service.

Ordered my meal for delivery and the order arrived 2 hours late despite the tracker states my food has been delivered 1 hour before it arrived. The food arrived cold, dry and inedible. I asked for a refund which they said they will do, 9 working days later and still no money. Their customer service is appalling. I normally order from them and the delivery is normally ok except for one other occasion. Don't think I will order here again after this experience, this has been the worst experience from this store.

Waited over an hour from when our tracker had updated to say food had been delivered. Food that arrived wasn't even our order. Having to battle to get a refund which is utterly ridiculous.

Took more than 2 hours to arrive. The attendant was too rude on phone asking me address every time instead of my order number. And on my 3rd call they blocked my phone on the system and they answered my partner’s phone less then a second.

Unsatisfied as pizza arrived late and almost cold! When called, they decided 10% off next order is enough..

Order took almost 2 hours to arrive, this would have been fine if it wasn't for the fact that it spent half an hour in the "Out For Delivery" stage (I'm an 8 minute drive away) so the pizza arrived cold, also one of the sauces was missing and so was the drink. This isn't the first time I've experienced bad service with them either, thought I'd give them another shot to see if they'd improved but clearly they haven't.

No large Pizza should cost £20, especially not bulk bought from large companies like this. The price was fairer with the 50% off over £20, which has slyly gone up to £25... The pizzas are decent and delivery is usually fast as we live close, but for the prices and quality of food this is way over priced. They have a good vegan range now which I appreciate, but still £21.99 for a large pizza is extortionate and I wish people would start calling places like this/dominoes/Pizza Hut etc out on their excessive prices. Jackfruit is by far the cheapest of meat replacements and although it tastes nice, it is once again over priced. I have tried to take their internal survey, but their site is down... Yesterday’s order was left too long from cooking to our door so we have the hard cooked cheese that had now cooled and solidified, which really shows the level of basic ingredients that are being used. Calling a tub of butter with a hint of garlic “special garlic sauce” and not offering a proper garlic dip or anything unless you pay a ridiculous price for more separate tiny plastic to throw away is beyond basic these days. It’s garlic butter, and it’s very sickly. I also don’t agree with companies promoting violent games such as CoD when I’ve never seen them promote healthy, ethical or ecological eating. Finally they promise contact-free delivery, but our driver had no PPE on and I had to step back inside my doorway to even ensure 1m distance, let alone 2m!

Waiting over 1.5hrs order never arrived. Called the store and there was no apology. They said the food was already on it's way. Why do you lie when we can see the status of the order online? Very disappointed

Order never arrived after waiting for 1.5 hours.

Had a bit of a scare a year back when I noticed the place had a hygiene rating of 2, they're back up to 5 now and they've always been a family favourite.

I ordered the XL garden pizza and it had about the same amount of topping you expect on a small pizza. TBH, it's most probably the last time I'll ever order from Papa John's, the food has really gone downhill.

Worse Service Ever!! Ordered on Uber Eats and it has been a hour from the eta of delivery which was 20 min. Called the restaurant three times and no ones was able to help me.

Stone Cold food. Usually top notch food just falls at the last hurdle

We spent an hour ordering over the phone as we wanted a collection deal and couldn’t get through the order with the guy on the other end of the phone as he couldn’t comprehend the order. In the end we decided to give up, cancel the partial and order at Pizza Hut. So stressful, sounded disorganised and ridiculously unhelpful. Don’t bother with this branch.

Inept handling of my order. Very disappointed. Maybe they'll improve, maybe they won't, this is just one man's experience, buyer discretion highly advised.

No delivery. Because one item was unavailable, papa John's didn't process my order. They should of called me to notify me and change it accordingly. This has happened before. Just eat have taken my money too. Oh well, such is life. Happy New year to anyone reading this! I've got to stop ordering take away...

Good food and before the time it's should be. Which was quite nice. Food was nice and hot

Absolutely rude customer service will not be using them again

Me, and my family wanted to have some pizza, as we love it, but unfortunately the working hours in the Papa Joh’s Pizza is WRONG!!! It’s saying you are working until 00:00 i am here at 22:00. -Very disappointing experience please update it CORRECTLY!!!

The pizza shape was perfect and coming to taste it was cool 😋 I love your pizzas, especially garden party, but coming to ordering pizzas in online it was not good enough, if you can improve your online service well your rating will hit the roof✌️

Absolutely disgusting, full of grease, not cooked and not cut. Had to take back to shop.. completely unsatisfactory!

Phoned the store to chase my order up, the staff were rude, one staff member went to get another staff member stating this customer is just like blah blah blah. Do not order from here.

Delicious, moist, perfect pizza.

Food was very good and also during this time we are having you did a good job.

2 hour wait, turned up cold. Won't use again

Awful customer service. Owner very rude

If you’re planning on working at a Papa John’s store, go for it! But not in Morden . The management is not up to scratch and I still haven’t received my money even though it’s been 2 weeks now! - this is all my opinion and the experience that I had gone through. Try it yourself, perhaps you find it the opposite?

Early and really tasty. Best pizza in ages!

Paid £19.99 for a medium pizza while it was clearly £10.99 on the leaflet on mon-thu. When asked the following day, they said if you order through just eat it's different, just eat can change the price to anything they like. This is the biggest nonsense of the decade, it's your business not anyone else has control over it. Enjoy the £9 you stole from me it will be the last pizza from you. Disgraceful people you are.

I ordered a medium pizza for £16.99 through justeat, but on the leaflet it clearly stated £10.99. Following day i went to the shop and asked the price difference and answer was shocking and didn't make sense. The person told me that because I ordered from just eat, they could increase the price to anything they want and told me to call them directly. This is a complete nonsense and I didn't believe it. He was very insist on that matter and I walked out. Goodbye papajones, never see you again.

I really appreciate Papa John pizza (and I have to say I am italian) because for being a non italian pizza is one of the tasties (and generous with the ingredients) that you can find around. And today I have to thank Aslam for his great kindness as he let me in the shop just about when they were closing for the last order. I really want to thank the hardworking staff of Morden Papa John because they are always welcoming and kind. All the best!!!

Quite dirty place but the owner is friendly and the pizza is not bad for England. Open until late

Excellent quality and taste awesome. ordered over the phone for collection. Ask the store staff make it ready in 15 minutes. When i arrived the store my whole order was ready, and it is hot. Special thanks to Mr. John Store manager. Very helpful and suggest the appropriate deals each and every time. ordered 2 pizzas, Garden party and Hot pepper passion, got buy one get one free. Both pizzas are very tasty, and veges are very fresh.

It’s hand made fresh pizzas. Worth trying

Not as bad as the reviews would have you believe! Tasty pizza, good price!

this is the first time I’ve ordered from this Papa Johns. the order was 30 mins late. the shop was not answering their phone so I did not know where the order was. when the order did arrive it was wrong, ie the main pizza was wrong order and cold. the sides were cold and one side of chicken poppers were burnt. I contacted just eat and they could not even get through to the shop either. poor service, will not order again. the only positive was the delivery driver who apologised.

Avoid! Shockingly bad service. Food tastes ok IF your order isn't stone cold or uncooked. My last order arrived in a record breaking 2.5hrs! Items are often missing, incorrect toppings on pizzas and uncooked wedges. Lesson learned, I won't be ordering from here again.

I order in the store and collect, so I don’t have the experience that of a delivery customer. So from my experience, the staff are helpful and approachable. I only ever wait around 15-20 minutes for the pizza. The deals they have I think are actually quite decent. The food itself. Well, it’s Papa John’s. In all honesty, not only do I believe that it’s the worst of the pizza chains out there, but if it wasn’t for their special garlic sauce, they’d be gone already. But since I get the pizza fresh and hot, none of that is really an issue. I think it’s great for what it is.

the pizza was ordered at approx 8.10pm with a delivery time of 9.-10pm it arrived at 10.55pm!!!!. I made 19 call the the restaurant and my calls where never answered. At no time dead I informed of the delay. I will never use Papa Johns again nor will I recommend it to others. Extremely bad service.

The lady over the phone was rude,hanged up when I wasn’t finished talking and had an attitude

Ordered a pizza at 1.15pm still hasn’t arrived at 2.45pm. Phoned the store demanding a refund as the pizza will be stone cold. The man said if it is cold he will make me another one! I don’t think I will like to wait another hour and a half. Worst pizza store in Merton.

After ordering 2 pizza and a garlic bread at 19.04 for delivery, i finally got my cold pizzas at 21.20 after i had to drive to the store to collect these myself as the store wasnt answering phones (purposely left off the hook), when i arrived at the store i found out that there was other customers who had also been waiting 2 plus hours for their food and also having to collect themselves, diabolic service

Food wasn't bad but this is the 2nd time we ordered from here and it took nearly 2 hours to be delivered. The driver got lost and didn't even bother to apologise . Won't be ordering again.

Unfortunately the food was sub standards and over priced zero stars

Pizza took 2 hours to arrive and nobody answered the phone in that time. Had to get food elsewhere so sent back with a request for a refund. Shockingly bad.

It just passed 2 hours from the moment of order. I'm bloody hungry, they got my money, and I got a blackest, creeping, sinking void where my stomach is and where pizza I paid for should have been mixing and coagulating at for at least 1:15 mins already. You see my problem here, right? On top of that, none of them picks up the phone. I can emphasise, I wouldn't either.

The wedgers are never done and pizza is bland/warm. I've ordered three times in the few months (Oct 2018) and will never order again. Not difficult to cook wedgers properly - three chances is more than enough.

Terrible service, has really gone downhill. Waited an hour and a half for delivery, pizza was lukewarm and if that wasn’t bad enough, when I ‘phoned to enquiry where the pizza was, the lady (or rather, bored girl) hung up on me!

For some reason I got sent 2 Ben & Jerry’s instead of the pizza I ordered when we ran up the manager was extremely rude saying it was my fault saying we messed them around with the address last time when the driver clearly coudeht read as it said 7 on receipt and he said 9 his fault not ours. Then said we changed order and ran up even tho we never did then said he would ring back never did we got hung up on then when he answered he shrugged us of saying the pizza will come soon no apologies or anything won’t be ordering again

Service is very poor and slow. We ordered pizza 1,5h ago, still waiting..

Very hit and miss branch of the popular American-style pizza outlet. Food is generally okay, sometimes pizzas with BBQ sauce will come without BBQ sauce - complaining to customer services always gets you some form of compensation so they have a great customer service department. Delivery on the other hand, over the past year and a half has been incredibly slow, sometimes taking up to 40 minutes to arrive (I live 15 minutes driving time from the branch so I have no idea how this occurs). Yet the food arrives hot... a mystery. If you can afford Domino's, go for it. Otherwise this an okay alternative which can go wrong a few times.

Ordered the 2 large pizza meal. The works, bbq chicken, jalapeno bites, garlic bread Both pizzas, not tasty. Bbq chicken, had to call them, as we had no bbq sauce, was advised, new pizza on way. The works, not as tasty as normally. Jalapeno bites, wrapped in tin foil, so was all sweaty when arrived. Garlic bread, absolutely disgusting. Delivery guy came back with bbq pizza, sent him back with original bbq pizza and the garlic bread. Tbh, all I want is a full refund. Was advised, new person in kitchen, been let loose. Next time, will probably go else where, but I normally really Papa John's. Morden, please get it sorted.

I ordered the Greek pizza but it only had 2 olives on the whole thing. Also ordered 2 dips, neither of which came with the order.