Papa John's Pizza in Enfield

Don’t ever order from this place, they don’t have drivers and use a courier service who don’t speak English. The guy went the opposite direction to my house for most of the trip as seen on the tracking app. They can’t give refunds until a manager is present so having to call back later. Pizza will be stone cold when it arrives, avoid unless you are picking up maybe. UPDATE: Arrived after 50 mins with the wrong order - whoever ordered two pizzas and sides is going to be very upset. Refund was offered straight away despite being told to call after 6 previously. Driver himself said his system wasn’t working and the branch gave him the wrong order. I don’t know who’s at fault here but based on other reviews this place is a circus generally. Never ordering again - Pizzas’s btw were stone cold and crushed badly, unsurprising given they were stuffed in a backpack.

Just a regular papa johns Nothing really to say about the food but the service was polite quick and with a smile which is more than what I can say about the dominoes a few doors up who didn't even acknowledged me and left me standing there for a few min before I walked out and walked in here. 😁😁

Amazing atmosphere and great customer service and food the delicious and hot I would recommend this place for hot food and the collection time is just 10 minutes.

Pizza arrived more than 1hr after it was cooked, completely cold. When I called to check on the order they lied and said they'd make it fresh because I was asking for a refund

I went there for pizza and it was very nice pizza and very good service as well I definitely will go back again

I usually love papa John’s pizza but the one I have gotten today from this exact spot was disgusting. Looking and tasting like chicken shop pizza . Worst papa johns pizza I’ve ever had!

Friendly employees, delicious food.

the pizza had been dropped all the toppings was at one end of the box.Also the base of the pizza had not been cooked properly .We always have pizza's from here. Absolute waste of money.

STAY AWAY FROM THIS STORE! Absolute appalling, shocking and unprofessional service from this store! We've had issues with our last three orders and the store has done absolutely nothing to resolve them on each occasion and we've had to contact head office. Our food had arrived cold on two occasions and on the third (previous) occasion, they decided that they wouldn't deliver one of the pizzas. This was deliberate, as they were probably not happy that we'd called out their appalling service previously to head office. When we called the store asking why they had delivered one pizza short, they offered no resolution and the girl we spoke to didn't even understand English! When I asked to speak with the manager, we were told he wasn't available and only after persisting, she went and got the manager for him to only hang up the phone on us. This store should be closed down! We've used Pizza Hut and Dominoes before and have never experienced this level of incompetence and unprofessionalism. STAY AWAY FROM THIS STORE!

As much as I love pizza and one from PJ I hate it at the same time! always arrives almost cold even tho my address is close to the place I order from. Often mistaken sides and drink. Not sure the problem is with delivery people, or..today the box was wet all around. The driver said “I don’t know why, it’s raining..” and I was just blown away and disappointed once again. Too bad that my fave pizza always comes cold and I have to compromise on it as I like it that much.. I wish I was getting a hot meal experience tho. I put this review to the side for years now and now the time has come that I thought I’ll share my bad experience.

on Saturday my nephew preserved through the app a pizza which by mistake he made a mistake with the door number . the pizza never arrived but they did call to my neighbour as they know we ordered every saturday. my neighbour called us as that the driver took the pizza back . straightaway we contacted the shop to let them know and they just said we can’t not help and you just need to place another another and request refund the next day when the manager is available. After 3 days trying to tech the manager they were refused to give us their name to address the complaint . Really poor service awful management. we lost our 30 pounds but they lost a loyal customer forever. i would not recommend this shop . staff were not helpful and manager was even worse (Evin ) it was a indian guy from his accent . Palmer Green shop please do not order anything from this shop as is something goes wrong they are useless and never willing to help

First time having Papa John’s and really enjoyed it. Great quality Pizza’s. Will definitely order again.

Staff really rude i went with my family to order and nobody attended us in 10’ no even say hi for courtesy.

I ordered eat in 2 large chicken pizza, it was nice and quick and good staff, also chicken is halal. Good to know. Thank you

I had to ring up after 1hour and 20 minutes for them to tell me that it’s out for delivery. 20 mins has passed by now I rang them 5 times no answer so decided to change my phone to see if they picked up they did within 2 seconds on which he told me he had to cancel the order. If I didn’t ring up they wouldn’t have got back in touch shady people working in this papa johns

Found a dead fly in my pizza - never ordering from here again

Great pizza. Special garlic dip was a bit bland! Garlic and herb is a better dip.

Not the best pizza to be honest

The experience of papa johns is useless we call them plenty of times and no one answers delivery was late I think this is a useless company

Nearly 2 hours waiting, shop would never answer the phone, when finally I go through they sounded as if they didn’t care. Then said they would cancel my order- waiting on a refund.

Maintaining proper hygiene, properly cooked pizza. 👌👌 Awesome test.

Tasty pizza and delivered on time

At time of my visit the gentleman on till appears to new starter been assisted by other staff member which was in English which to fear it’s sounded a bit rude hopefully I didn’t get overcharged. Pizza was ok

Superb efficient service and delectable food

Staff and delivery guy were v polite and nice but pizza devoid of cheese, delivered cold and 20 mins after the tracker said it had been delivered, too. I mean it was edible but def not a treat.

So I review places alot but this has to be the place with the WORST customer service. Firstly the man (muddy) if that's his real name got my order wrong, then when I called back he told me I was wrong and hung up on me very rudely when I was trying to tell him what I actually ordered. Who ever was working here last night around 7 answering the phones is going to cost this branch alot of money, rude rude rude!

the staff are very rude and food is bad quality for papa john may aswell go pizza hut. my food arrived freezing cold and when i called to complain the were pretending i did not order from the palmers green store i will never ever use papa johns in palmers green and the staff and manager need to be addressed regarding customer service skills. such a shame a good store is being run by such terrible staff.

One of my fav place for pizza. Best staffs and good customer service.

I've ordererd from here twice and both times it's taken over an hour to receive my order, they update the website to day your order has been delivered before that though, meaning I've had to call each time to find out that actually 'itll be with me soon'. I imagine they do this to keep their scores as high as possible. If you can order from a different Papa Johns, I would advise you too.

Omg the most annoying customer services and the worst service ever!!!!! I’ve placed an order for delivery and I was told that 30 mins to be delivered. İts been 1 hour and 30 minutes now and still not here. No one answers the phone. They say they will put manager for complaints, no one answers!!!!!! Wt***!!!!!!!!

Nice taste and delivery under 20 minutes.

Top Pizza's and good staff! Tried for first time yesterday and will not be going anywhere else!

Iv ordered a pizza for the 4th time from here and again its been bad the base is horrible way to watery the tomatoes they put ontop are massive it makes you feel sick definitely wont be ordering again 3 times out of 4 have been bad

Papa John's not selling any more my favourite 'Greek' pizza...this makes me and my girlfriend unhappy. :(

Really did not enjoy, pizza was cold and tasted awful, will not buy again.

Used to be very good but the pizzas don't taste that nice anymore. gone downhill in my opinion

Currently doing large pizza for pick up at £4.95 each, what more do you want! Bargain.

The best place for pizza. Recommended !!!

We have been ordering every week from Papa John's now. Thier vegan pizzas are delicious. Last week they made a mistake in the order and sent us Large instead of XL as per order. In credit to them they sent delivered another complimentary XL quickly afterwards. Thank you. Will

Nice place.. Helpful staff... Great pizza

And that is being generous at best. My brother ordered two pizzas and two sides at around 7.30pm and our order did not arrive until after 9.10pm. 1 hour and 40 minutes later. While we understand that due to covid 19; papa johns would be immensely busy with orders as well as making sure that they arrive to customers' homes in time so I can understand if delays occur. However after the pizzas were eventually delivered, I was appealed by the behaviour of my delivery driver who placed the pizzas outside the front of my home door and did not offer an apology for the delay. Instead of apologising, the delivery driver was having a phone conversation with little care for the customers understandable frustration. Finally, I sincerely hope that situations such as these do not occur again not only for me but for all your other customers who purchase your pizzas as they deserve the most professional service due to the loyalty and business that they provide for papa johns.

I'M INCREDIBLY OUTRAGED AT THE UNRELIABILITY OF PALMERS GREEN PAPAJOHNS SERVICES AND ATTITUDE. 1.30 HRS LATE, NO UPDATE CALL, AGGRESSIVE DELIVERY MAN, AND NO COMPENSATION OR DISCOUNT. NOT EVEN 99P WORTH OFF A SNACK FOR COLD HARD PIZZA. NEVER AGAIN WILL I ORDER. IT IS NOT WORTH THE DISRESPECTFUL SERVICE AND LATENESS. MOST PLACES COMPENSATE OR AT LEASE LET YOU KNOW OF GIVE YOU A GIFT WITH YOUR NEXT ORDER TO APOLOGISE. ALL I GOT IS A BUNCH OF NO'S AND FOUL MOUTH SERVICES. ORDER SOMEWHERE ELSE GUYS. 0 STARS AND ANGRY FACE.

Pizza was raw and chewy! did not make amendments requested, and worse was the Manager Aruthur lying that he promised me to look into this and call me back when I called for an update after 2 weeks! Order if you want a tummy upset and worse customer services.

Rude staff, unhelpful and staff member started shouting at me infront of other customers. Customer service at its worst

The pizza was not nice at all nice staff members but the food was 2/10 the spicy pizza was not spicy at all and the tomato sauce was sugary. Will not be purchasing from papa johns again

Well order my pizza by phone to collect n got ready with in 10 min.. good customer service. Kids loves the pizza so me n my partner.

Don't order from this place. I made an order well over two hours ago. I rang an hour and a half after my order and some girl picked up. I asked where my order was and she told me to wait while she chases it up. I literally heard some guy in the distance tell her (she didn't even bother to cover the phone so I couldn't hear) to tell me the driver is on his way. An hour later, no one has arrived. I've called paypal to demand a refund. If this place can be that unprofessional and sloppy then I don't know how they have remained open all this time.

If u enjoy hot food don't order from here also they do not answer the phone

2 hours delivery don't bother.

Staff is always horrible and on the Phone with their wireless headphones they need to be professional like Dominos staff is. I like their pizzas but propanly because of service wont visit them. Sad

On my god this place is mad. Went on a sat night, ordered online and said collection in 20 minutes, got there in 20 minutes a young girl behind the counter said said it'll still be 5 minutes, 5 minutes later it was still another 5 minutes, then one of the staff members said its going to be a while and they have a back log of orders and told the girl who was helping us to go and help in the back. Then another male member of staff came and asked what we were waiting for, he was super helpful and told his colleagues that he can't help anyone in the kitchen till he has sorted my order. If it wasn't for the 2 helpful members of staff this would have been a 1 star and a formal complaint. Oh and also when I got home they had forgotten to give me a stuffed crust pizza, called them they said they would deliver a fresh one that took 45 mins but as I said the 2 staff members who helped deserve the 4 stars themselves!!!

Ordered two pizzas and ice cream. One of the two pizzas seemed really poorly made (bee sting new one), the other was decent. Food arrived in good time and hot. However the ice cream was inedible. It had obviously melted and been re-frozen at some point. Pretty unsafe food storage practices evident here as this wouldn't have happened in transit. Won't be ordering from here again.

Very delicious pizza very good drivers + they come very fast

Nice and friendly staff with very tasty pizzas, will order again!

Nice Staff, I have tried few Papa Johns, Dominos But i prefer Papa johns Tasty Pizzas. Delivery took 45 mins but it was Hot and Enough toppings. My kids loved it. Thank you

Had an amazing pizza great service would love to order again guys..

Awesome pizza love it ! Wrong topping on the pizza but call and speak with manager he solved it on the spot Thanks for the help

I had order tandoori spice pizza today was absolutely tasty and delicious and amazing customer service by Rahim store manager.

My food arrived late pizza was not very hot but I called again speak with the manager was very helpful they know how to deal customers Thank u

Awesome service and food quality 👍

Considering they are 1 mile from my house, it’s take an absolute age for home delivery. Thought I’d give one more shot the other day and it took well over an hour. Useless.

Tasty pizza ever I tried love it Will order again

I was Highly satisfied with the service at palmers Green Pappa Johns I ordered a week ago for the first time and spoke with a young girl Daniella she was very polite and provided such great customer service she gave me a 30% off at the end and remembered to let the driver know to ring my phone and not to ring my doorbell and last of all the food was brilliant so much flavour well done guys :) Will order again

Ordered on Uber Eats. The food tasted disgusting the pizza was cold, and stale. I have never tasted something so disgusting, there is a hygine and food handeling problem. Seems like they don't care, when I called there was no apology they said speak to uber eats. Had to order from Pizza go go !

Always late! Placed an order over one hour ago and still no delivery!

Ordered the Spicy Chicken Burger pizza online and selected extra Jalapeno Peppers. Ordered two sides - Jalapeno and Cheese Poppers and the Jalapeno & Cheese Crinkle Wedges. That comes with a dip included so selected the Garlic and Herb. Also selected an extra dip - Garlic and Herb (everyone knows how awful the 'free' Special Garlic sauce they give you is). What we actually received was a tasteless pizza with no extra toppings and 3 (three) dips, all Special Garlic, not the Garlic and Herb we'd paid extra for. The Jalapeno & Cheese Crinkle Wedges were inedible - an uncooked, flavourless heap of neglect. Essentially it felt like eating reheated cardboard. To say that it failed to meet my expectations is an understatement and I would suggest that you avoid it at all costs. Don't waste your money or your calories digesting it. Phoned the branch up immediately. Awful customer service - we were told that we WERE given the sauces we ordered. We told them - no you didn't. Again we were told that we had been given them. Also explained no extra topping that we paid for. Eventually we were offered a free garlic bread off our next order so the next part of the conversation was trying to explain that what we're actually after here is the pizza we ordered in the first place. We were then told that if we'd eaten more than 2 slices they would refuse to deliver a new one. I was hungry and about to eat my 3rd slice. This was because I was trying to discover whether I'd get to a mouthful that had any taste in it. Sadly it took almost 3 (THREE) slices before realising that this expectation was entirely futile. In the end, after a significant struggle, we did get another pizza delivered, and as originally ordered with extra toppings. However, my appetite at this point had become rather muted as my stomach was still trying to digest the cardboard from earlier. Previous reviews here are correct - rude customer service and made to feel like you're wrong or a complete liar. Do yourself a favour - save your money or try Pizza Hut Delivery on the other side of the road. No, they've not paid me to say that, it really just comes down to common sense.

When it comes to pizza these are my go to guys. Pizza is always fresh, hot and usually delivered very quickly.

I've been ordering from Papa Johns for years with mixed results every time. Except for this week, I rang them up for a delivery and they said they do not deliver to Winchmore Hill!!! I said I've been ordering from Palmers Green branch for years but it didn't matter. They recommended I call the Enfield branch instead. So I contact the Enfield branch and they tell me to contact Palmers Green!!!! I mentioned to the Enfield branch that the Palmers Green branch recommended I call them, so the Enfield branch could not deliver either, despite me wanting to order a big meal. I'm shocked with Papa Johns service, I will never ever order from them again, at least Dominos were helpful and I managed to get a good deal off them. Papa Johns take note.

Very poor customer services, Guy tried to tell me my address was wrong and then wouldn't take my card details. Tried to order £70 Worth of pizza for NYE over the phone, he told me to go to the store and pay and he would hold the order in green. I got to the store and surprise he had deleted he order, i had to go through the whole order again. To top it all off I got charged twice for the order..... defiantly not using them again.

This place is absolute disaster!! They have confirmed to me on the phone that they have vegan pizza as it was confirmed THREE times on the phone and sent a normal pizza and when I called back all I got was a ""ahhh sorry".. disastrous customer service..the manager Rahim should not even be taking an order never mind being a manager for a known brand..

I tried a few times to order by online but unfortunately website does not allow me to add my order on my basket after all I phoned to store to make order but unfortunately again they could not give me online offer so they asked me double price, I need to know what is different between online and store price? if its different why should be double? so disappointed!!!

Disgusting disgusting disgusting I am trying to up load photos of the pizza which you can see some kind of beard hair in the cheese on the pizza disgusting I’ll stick to my local pizza guys never had a problem hygiene levels here are disgusting

Always great service. I made a mistake with online order earlier, called them and easily rectified. Great service and perfect pizzas.

I just ordered 2 pizzas from here. Was a bit nervous after reading the reviews. Pizzas arrived within 30 mins and were hot, tasty and full of flavour. Would def order again.

Raw vagatables, and pizza. I would not recommend to my family or friends.

You clearly still open. Yet no one picks up the phone and curious about why the app or website doesn't work sometimes.

I lol looooove pizza from Papa Johns, crispy, delucious with always fresh vegetables

Made a order last year and STILL didn't get anything! Been calling them and they keep lying that I'll get it and they call me back WORST CUSTOMER SERVICE just avoid

Awful taste hardly any cheese only pizza ad over cooked. It was dry and not with the money we paid.

Best pizza in the vicinity. No regrets ever

This place has THE WORST customer service. We orded a large pizza and a 1.80 drink. The delivery guy delivered the pizza ( taste less btw) but forgot the drink. We call the unit and experienced 20 minutes of employees hanging up on us.. putting us on hold and then calling us liars. While on hold, you could hear the staff complaining about us calling about a drink. You could clearly hear the manager tell the person who informed him about the issue that he doesn't know which one of us is a liar. Say basically.. I the customer am a liar fir calling in to report that I didn't get all the goods I paid money for. Although its little money to you but i had to work hard for it and for them to disrepect me like that was harsh. I will personally never order from that place again and will make sure i tell all my friends and family to stay away from papa johns on palmers green enfield. Worst customer service ever. The level of disrepect is unreal.

It's Papa John's, what more can said. Friendly staff, quick service.

I recently have "The Greek" here and i can confirm that that was a most delicious pizza i ever had

Thanks for not ringing the buzzer making me and my team waiting over an hour for our food, starving fans watching arsenal Sutton game with nothing. Never ordering again im so angry.... Knew it was a joke like the last sloppy pizza last year I ordered. Im done.

I must confess i was disappointed, pizza costs more than Pizza Hut but has as much taste and toppings as a £1 supermarket pizza like Ristaronte

I feel I have been short changed with the pizza topping as it was two and a half inches from the edge in several places.

It used to be the best the best franchise pizzz for me....it helped me put some serious weight back in the day.... 4-5 years after...am wondering how can u charge that much and deliver so little...i ordered an xxl pizza .. it was bigger actually ...thete was more bread ...dough is nice but cmon was a joke . I ll never order again..wat a let down. Plus the delivery guy did hav change t give me n got charge 1.8 more.... thnx papa jones for the experience was really a slap in the face ...

Much better quality pizza's then the rest.. Try the tandoori spice.. excellent pizza!

Delivery driver rude. terrible quality and my ice cream was completely melted

The pizzas here are delicious, great deals, and good prices. There is always someone available at the counter to take your order. They are happy to make custom pizzas. Friendly staff. Overall, Papa John's is excellent. That's why I'm a regular customer. ^_^

Terrible pizza and terrible service.

By Far the best Pizza i have had for ages. i used them once 4 years ago...same excellent service, tasty food, cheap price!

Mann i will not be ordering from them again. First time i eat papa jones and certainly the last

Just had a delicious Pizza delivered on time at a great price. I have used them for over two years now and I have been impressed with the quality of service and the freshness of there pizza's. By far the best in Palmers Green.

Horrible customer service. Avoid. Avoid. Avoid.