Papa John's Pizza in Gosport

My order did not turn up and the restaurant didn’t say anything they could do

This order never arrived and it’s saying delivered I please want a refund

Josh has been amazing with his customer service and truly professional with sorting my order out. Highly recommend coming here, great food and awesome service.

Now that Papa Johns switched to Uber, instead their own delivery, I am very disappointed. The pizza itself is amazing, as always excellent ingredients. However, my order arrived cold. I saw the driver bringing the order without heat bag (NEVER, their own delivery would do that), and to add the insult to the injury, the whole pizza looked like scrambled eggs, all over the place. Until they get their own drivers back, I will not order again.

The food is always good and warm, the couriers are on time and polite. We've not been let down by them yet.

Josh was really friendly, helped with all our questions and kept us up to date with our order progress

If I could give 0 I would! Awful waited over 2 hours for my order when I called to find out where it was I was told it didn't go through due to an IT issue, even though I had the order number and payment taken. The manager offered no way to resolve it and laughed down the phone! Shocking service. AWFUL AWFUL AWFUL! Go to dominos instead.

Great service and reasonable prices

Fantastic staff lovely food My husband is going to be thrilled

The staff are very friendly and professional at their job. Cannot complain about the quality.😘🤩

We love this place and order regularly, the staff are lovely and always make great food for us!

Excellent service for papa johns, pizza was amazing

Kind and helpful staff, lovely food

amazing food, lovely staff, and great prices

Wide range of options to design my pizza, great restaurant

Quick serving time and food was amazing. Defo recommend

Great food hot and highly recommend

Worst experience ever. Soggy food. Disgraceful language about our autistic children-refused to accommodate their needs despite never having been a problem before. Very nasty woman on phone. Never again.

never showed up just "completed" the order and left me without food

Put in a pre order 1h30 minutes before I wanted it and it was still late. What’s the point of a pre order if that’s going to happen?

Amazing customer service and great prices on a Thursday night

great pizza and customer service, lovely friendly workers, get your pizza very quickly!

Always great service and great deals, helped with the odd free pizza from time to time

Food was delicious 😋 come again for more 😆

The pilly cheesesteak is probably the sadest pizza I've ever had in my life, hardly any cheese maybe 2 tiny bits of meat of each slice topped with an overpowering amount of green peppers and garlic. I've had better frozen pizzas growing up in the 80s and 90s.

Top tier pizzas! Great staff, friendly and welcoming!

Sent completely the wrong order, less value than what I ordered. When I raised this, they simply replied with ‘it happens’ Disgusting attitude!!!! Do not use!!!

Brilliant customer service, pizzas always come out looking yum😁

I loved sinking my teeth into a lovely hot sweltering garlic bread 🥖 was sensational

Very good food and was made quick 👍

All the staff are friendly and very helpfull always come into the Gosport one and pizzas are always great no complaints from me 😁

A really good franchisee who cares about their store and customer service. Pizza arrived hot, in perfect condition, really visually appealing and driver was really polite and apologised for being late when the pizza was delivered in 30 minutes, which is perfectly reasonable.

couldn't find order when I went to collect, after much confusion and saying they hadn't received my order had to show justeat app. they said that justeat orders don't transfer the name the order was placed under which seems illogical. pizza was less than Luke warm when I got home and had to put through air fryer.

Great customer service! Quick and easy and super delicious 🤩

Great pizza, good service and good price

Specifically stated how chicken had to be cooked due to autistic child but completely ignored. Have one very upset hungry child now.

I ordered with Just eat app, manager of shop blamed just eat that it was there fault it was cold

Added a on the house large "7 UP", Great service, Felt cosy inside and Cheese pizza tasted great. 10/10

I ordered this pizza and it was perfect, garlic stuffed crust was a great bonus will order again

Friendly staff nice customer service Food was wonderful will be back again Highly recommended the garlic pizza sticks 🤗

Great atmosphere. Friendly staff , quick and awesome pricing

I tried too many places in the area but i can say that papa johns has the best pizza in Gosport and also excelent customer service I really recommend this place.

Excellent service, really friendly staff and delicious pizza 👍

Really formerly service never had a bad pizza from Brockhurst :)

Driver called out at my gate rather than coming ti front door

Food was cold not papa John's usual standards

Always friendly can't go wrong with a pizza

Perfect timing food was great and it was still warm like if I had gotten it from the place

always helpful and go the extra mile when my daughter asks 50 questions even showed her how they make the pizzas

What wonderful service, highly recommended.

Good service. Polite over the phone order and explained offers available.

Great service, food is always great 👍

Quite possibly the worst pizza I’ve ever had. First ever Papa Johns, and the last of this is what they are like. Resembled something g you might expect to get if you had bought a budget pizza from Iceland.

This place was the place to be the pizza was amazing as always and the staff helped out so much

Good food, friendly staff & quick.

Nice friendly staff and fast delivery service.

Great staff and pizza, really friendly and efficient

Great staff and speedy service, very happy!

Have ordered twice and have got had any reward points added to my account Have emailed on the app still not heard or received anything back

Waiting 2 hours for one pizza on a Sunday. Tried to call them, no answer, but magically said driver was on the way 30 seconds after they didn't pick up the phone. Pizzas are great but the manager/staff clearly have no idea what the f they are doing. Tried to call the last 45 minutes to cancel the order. Absolutely useless. Typical gosport.

Customers service is top notch, nice an quick not along wait

Great papa John's- really helpful and good pizzas and sides. Collection deals all the way!!

Papa johns do the best pizzas and the service we get is always brilliant.

Food delivered on time however not hot, also very poor with toppings , not worth the money even with the applied discount .

Ordered for takeaway 15min before they close, i go there and my order is not going to be made it turns out they close at 21:30 and not 22 as stated on their website which took my order and my money out of my account. Now i have to wait for a refund and go to a better pizza shop which won’t leave paying customers with empty hands and sorry!

I have had the Mexican twice now, first with the usual base, 2nd with crispy base, prefer 1st. Hot, but I like that. Peri Peri chicken pieces nice, but not that spicy. Must admit not keen on their Special Garlic Sauce, but that’s me

I placed an order for two vegan sides and two vegan pizzas. Only one side had vegan cheese the pizzas and one side had normal cheese. One of the pizzas was also gluten free. There allergys in the household. I requested a refund not an exchange on pizza as I will not be a returning customer. I've also found someone has used my account for bbq chicken wings on November 5th. I am vegan and have never eaten these or ordered these. I am extremely disappointed because I have still not received my refund, I ring papa johns Gosport asking for it and still he questions me about the cheese telling me he swears it wasnt a mistake order. So i feel like im being accused of lying and I have no refund still. I am beyond angry. I was a regular customer who knows the difference between cheeses. I really want my refund back for the order as it had to go in the bin due to allergies. Im so upset. Ive lost £39. 47 and nearly ended up severely ill. I want to raise this complaint high as possible and will be looking for my refund until I get it. The manager keeps promising me it. Yet where is it then?

Changing my review. Really disappointed but I won't be coming back. I placed an order for two vegan sides and two vegan pizzas. Only one side had vegan cheese the pizzas and one side had normal cheese. One of the pizzas was also gluten free. There are allergys in the household. I requested a refund not an exchange on pizza as I will not be a returning customer. I've also found someone has used my account for bbq chicken wings on November 5th. I am vegan and have never eaten these or ordered these. I am extremely disappointed because I have still not received my refund, I ring papa johns Gosport asking for it and still he questions me about the cheese telling me he swears it wasnt a mistake on the order. So i feel like im being accused of lying and I have no refund still. I am beyond angry. I was a regular customer who knows the difference between cheeses. I really want my refund back for the order as it had to go in the bin due to allergies. Im so upset. Ive lost £39. 47 and nearly ended up severely ill. I want to raise this complaint high as possible and will be looking for my refund until I get it. The manager keeps promising me it. Yet where is it then? I am not coming back to Gosport Papa Johns. I have sent in an official complaint.

Elle clements threw a chicken and sweetcorn pizza directly at me. She has a good throw though

awful establishment, manager Deepak is horriblely rude and petty. I would not waste your time or money at this particular papa johns location. Rest of the staff are lovely though.

My husband had to pick up from restaurant in the end as already 20 minutes late and they were still waiting for driver didn't know how long driver would be

Order confirmed at 18:42 with delivery estimated 19:10 -19:40. Called to chase at 19:50 to be put on hold for over 5 minutes to then be told they’ve only just received the order. If I wanted a refund I’ll have to go through Just Eat or they’ll get the food out within 15mins. Food took another 30mins and even when it I did it was poor quality. Not worth the wait or money with better quality options elsewhere.

Chicken wings was terrible had a very off taste to them!!!

Variety of Vegan pizza with amazing taste

Very Overpriced when they are sparce on the toppings on the pizza, barely any cheese and 'all meat' as they call it had hardly any on there , pay extra for Chicken on another pizza about 5x little strips to cover an xxl size, if they are going to charge what they do for a pizza at least load it up, very tight and stingy considering what customers pay. Kebab shops put them to shame and they are nicer as fully loaded so know where I will be going every time now.

Absolutely love their vegan pizza, also they do gluten basses.

This is the third time i’ve ordered with justeat for papa johns where they have missed things from my order. Then I have to wait for them to cook that item and deliver it, but at this point after waiting 30 mins for them to come back the items I do actually have are basically cold. They tell me its a problem when people order on justeat? If it is I wish they would fix it. It seems to happen with the missing items when I have two of the same item and they read it as one for some reason. But one time there was 2 drinks missing and a side but I only brought one of that side so i’m not sure. I would happily order on their website instead on justeat but they only weirdly have the vegan marmite cheese scrolls on here and not their website and they are the best. The stick version is not the same its too strong and really not nice. This has happened 3 times to me now and 2 times I got compensation at least with free icecream but this time when it was the latest I had ever waited with my food and the rest has gotten pretty cold I got none! I feel bad for the delivery drivers having ti keep coming back. I added it was late by 15 mins as when you first delivered it was actually early.. but waiting for over 30 mins for you to return after you messed up is a little unfair. PLEASE ADD THE SCROLLS TO YOUR WEBSITE SO I CAN STOP ORDERING ON JUST EAT AND I WON’T EXPERIENCE PROBLEMS. Thank you.

Didnt receive the extra dips I paid for

Our fault hard to find, but loverly food x

Absolute disgrace ordered took money then no contact had to go to store only to be told they weren't making any pizzas because computer was playing up told I would get a refund shocking why take people's money if you can't provide the service and not even a phone call to let me know disgusting

Not very good management but amazing staff

A perfect lunchtime snack! Very tasty Philicheese steak folded pizza thing, a load of veggies compared to meat, but it was lovely!!!

Food was already marked as delivered before we received it and was luke warm chicken cold i expected better the price

Great service, only ever ordered online via the website. Always delivering with 30 minutes. Great choice of sides, and pizza toppings. In my opinion 100% better than Gosports other two main competitors!

It didn't turn up I had to phone restaurant to find out where it was and then wait an additional 1hr for my dinner

I ordered a pizza with papa Johns in gosport through just eat before half 6 in the evening, the estimated time of delivery was between 7 and 7:20, it ended up being late and the app updated to say it would arrive at 8, which is annoying but I understand that they can be busy sometimes, but after it got to 8:30, I was reasonably unhappy, so I called the place up and told them I had been waiting an unnecessary amount of time, to which he told me he didn't have any order for my address on his system, to which my reply was, I am staring at the app right now and told him the address of his place and the time of my order and what it was specifically, so he asked one of the other employees if my specific orders had been made and she said yes, I'm sure I made that order, if it was a standard pizza, I would understand the confusion but it wasn't,,, I had very specific ingredients, so if she was sure, I know they messed up my order in some way,,, thinking I didn't hear the women say she made the order, the staff member then proceeded to tell me no, we haven't had that order, I then told him I heard the other member of staff and I know he's lying, but that's OK, because I will cancel my order myself and get a refund,,, to which upon hanging up the phone, not 30 seconds later, I get a text from just eat telling me my order from papa john's has been cancelled,, which means they where just straight up lying and obviously could see my order on their system and after me pointing out that they screwed up, lied to me and then cancelled my order... Appaling, I will never order from this place again, it was my first experience and will be my last...

Good value for your money very good pizza and also do gluten free as well very friendly staff ready to help with your order highly recommended 👍

Ordered pizza for dinner after work at quarter to 11 for delivery ASAP. Nowhere did it say they couldn't deliver or were shutting soon. However come almost midnight when I tried ringing them to locate my pizza, it became apparent the store was closed! I did not receive my food.

Ive ordered from these twice now and both time it has been late. I call them and they said they only received the order at 20:40 when its was estimated to be delivered between 20:35 and 20:55 i orders at 20:00 and got it at 21:17

I’m sure the food would of been lovely but I fell asleep and did t hear the delivery come is their any chance of me getting a refund for the food but not the delivery fee as I’m aware that this is not the fault of the delivery man/woman/other Thankyou.

Waited over 1 hr 25 mins for delivery, only delivered after we asked for a refund. Pizza did come very hot. Just a shame delivery let it down

Food order placed at 18:30 delivery promised 19:30 -19:50 - finally delivered after phoning twice at 20:25 . Cold when arrived .

Yum, love a papa John's pizza. It's a shame they don't do the vindaloo pizza anymore. That was amazing.

Delivered half the order, demanded I return that half of the order if I wanted a refund. Management offered 0 help and a reel of excuses as to why it wasn't really their fault.

Shocking that it took an hour and 15mins to get a pizza Dominos would of delived 4 different pizza in that time and told by staff they only have one driver time wasters

got a pizza the pizza was good was told about an offer on at the time of purchase which saved me money they gave genuine interest when asked about there favourite topping and sides

Sold me frozen chicken wing's, not cold frozen! Will be reporting to the food standards agency.

Wow! Food very good. Last week my order was late, I called and was told the restaurant was very busy and they apologized. I have just ordered again for tonight and they're giving me my order for free to make up for it! Great food, great customer service!

No issues and a good tasting pizza!

First time ever ordering from papa John's and it was lovely, hardly any grease lots of toppings and the garlic butter is very yummy. Quick and polite delivery Will definitely be a returning customer.