Papa John's Pizza in Welwyn Hatfield

Ordered a large gluten free, dairy free peperoni pizza for my intolerant to absolutely everything partner & it was absolutely corking. A really, really good pizza. First time we had ever ordered from here, but definitely will again.

It was so late my child fell asleep waiting for it. It’s not good enough considering I don’t live more than five mins drive

Ordered a vegan works, got a pizza with pepperoni and ham on it!! Good job I’m not a vegan!!!!

Not delivered in a warm bag, so food was like warm. Delivery driver did not follow instructions to use door code.

Just came out of hospital needed something that should arrive hot. Well not only was it cold,I'm more than sure it was microwaved, tough,dry and just old and tasty. Never again.

I wanted to give the delivery driver a hug, he seemed so depressed. Bless him I just wanted to say hello!! Sorry food was cold and rubbish, normally very good!! Please give the delivery driver a smile and a hug from me!! Xx

OK, all pizza houses taste the same hardly any difference !!

Good quality friendly staff , I ordered a large pizza , but it wasn’t large , and it was very thin in the middle , years past they were really large and Thicker all round , they’ve changed over the years , I don’t the reason for that ..

I ordered for when my son and daughter in law got home. As the order was 30 minutes late the foodcwas then cold

Friendly staff good service ..

Ordered from here through the Papa Johns app, it didn’t arrive for 90+ plus minutes and app said it was delivered. Unable to contact shop by phone on several different devices, went down to shop and was told delivery had left 35 minutes earlier. Food was eventually delivered but was not hot, lukewarm.

If Papa John's was a colour it would be vanilla!

Ordered for delivery - prompt given a Friday night, but what arrived could only be described as a dessicated veteran of the heat lamp. I couldn't tell the crunchy base from the crunchy toppings, except for the two inch hair i found in the cheese. Half a slice and I gave up, I only got that far because I was really hungry. Next time I'll head to bed instead and save the cash.

All good apart from missing drink

We literally waited close to two hours for our pizza delivery. After calling x3 I was told that the sriver had a few things to so before delivering pur pizza. A total joke. No offer to refund or any attempt to resolve. I wouldn't waste time ordering from these useless **** again

Food was cold and chicken wings didn’t taste cooked.

Cold food burnt awful chucked away . Waste of money

We did not receive our large Pepsi

Quick and delicious! Was a bit earlier than expected, so no complaints there

Ordered accepted at 17:40..pizza arrived at 18:23. Food was cold, called the store and I was told 40mins was usual. In the past our order has always arrived within 20-25 mins and hot - guy on the phone said they could collect the food and send out more in 25mins. We didn't want to wait longer and kept it, he said we could call next time and 'explain' and they would provide extra food (they couldn't provide a voucher). Call you and explain..yeah sure, won't bother using them again.

What a shame. Prices rise while the XL pizzas arrived with less on them than a person on a nudist camp. We are all paying top dollar for less product. Beans on toast seems the order of the day I'm afraid.

Great service from the delivery drive

Good guys. Accepted their mistakes and apologised

Pizza was not even warm, delivery driver standing outside, on phone, not in a heatproof bag the ( QUALITY SEAL ) was broken as had been opened, i wonder why.....? Know you will not show this.

Food was cold arrived late order missing bits won’t be ordering again from here

I've never had a bad pizza from here. Only issues I've ever faced was the drivers treatment of the order, however that got dealt with swiftly. Great tasting food

Good service, tasty food, what more do you want from a take away service.

Ordered online Tod us the delivery time, nowhere to be seen, late, not answering their phone also says enjoys your food! Wht food?

Was delivered promptly and hot + tasty.

Nothing arrived within the time frame given. Rang the restaurant x3, no answer.

The pizza packaging looked unreal for Papa John’s. As if the pizza was outsourced to another shop and they delivered . Papa John’s giving buy one get one free all the time but in Just Eat that deal was not available. We paid too much for a small pizza and not enough for 2 ppl dinner . Something is not right

Under cooked and cold potatoes Missing toppings from pizza despite paying extra

Great pizza and really fast to be prepared

wrong pizza turned up, got replacement but some cheese was under cooked

Was very rubbery and hard to chew

Brilliant 👏 easy to order arrived at the estimated time still hot....very nice pizza 🍕

We all. Enjoyed our meal. Exceptional good, quality excellent, easy to order all were very happy & enjoyed.

They messed up the order and I had to wait 35 minutes when I arrived at the collection time. The pizza at Dominoes is better too. Here they were 2x quite small pizzasfor £35.

Ordered a delivery a few months ago, they made me drive 6 miles to collect,. Tonight 17/03/22 I placed an order via Just Eat. Got the delivery confirmation from the restaurant, however after waiting for an hour and a half I called to find out the reason of the delay. It's when I was told my Mr. (refused to tell me his name) that my order was cancelled. When I politely asked why wasn't I informed the guy becomes ridiculous by saying there is a technical issue... Well, an informative call to inform the client his order was cancelled is out of question I guess... these guys... It's the second time they fail me, turns out I live 6 miles away from the restaurant and they don't want the hassle to drive here, that's what believe!!

Still not as good as they used to be but still our favourite pizza place

i highly recommend this place for a quick hot pizza, very delicious and right on time. one large pizza fed our family of four. even had some the next day. amazing sauces and seasonings. employees were very nice to me.

Tasty hot food delivered exactly on time

Pizza was overpriced for what it was

Guys were useless, kept telling me they were 3 minutes away for 30 minutes. Coming like my plug

After a long break from takeaway Pizza's after going Vegan I finally gave PJ a chance! They have a large choice of vegan options which I must say are exceptionally yummy. Pizza's arrive hot, delivery is fast! Highly recommended

Super quick delivery and friendly service. Hot tasty cheesy pizza. Great offer too.

I accidently did a collection instead of a delivery, when I phoned them they sorted it straight away for me.

Pizza was as expected, hot and tasty and arrived on time. We all have full bellies. All good from me.

Super fast delivery. Friendly service. Good quality pizza and chicken.

Fantastic quality pizza and chicken. Good value. Friendly local delivery. On time. Recommend to all.

Awful customer service. Lazy and very disrespectful. Constantly declining orders within the last hour before closing time with the excuse “we have too many orders” Informed the worker that I would be posting a review and contacting their manager due to the lack of work ethic in the work place and she pretended to laugh. Disgusting

Great pizzas and service as always

Very good meal. I passed by there quickly and I was not disappointed. A good 4 cheese pizza that I was able to share. The sizes are very correct and the paste is good

I ordered 2 XL pizzas and a side on Sunday evening. Delivered promptly, by a friendly driver. The pizzas were delicious, as always. Lots of topping and we love the dough because it is never greasy! And XL is rather massive, so it lasted us another 2 meals!!

Our delivery came early, result ! The food was hot & tasty, will be ordering again

Lovely pizza, delivered on time. Top work 👍

Will never have a pizza from this place

Excellent customer service and worth of money always fresh never let me down

Brilliant pizza, super fast service. Thanks so much

The delivery was late and the food was not hot

They are clean helpful and efficient. The pizza based are excellent, but they are very stingy with the toppings, which is a shame.

After keeping us waiting over an hour you couldn't call an rude on the phone

Lovely pizza and quick delivery 👌🏼

Lovely pizza great and covid secure

Pizza ok.....but the delivery driver was not even bother to go out of the car when he called to say he's outside? The delivery was very bad that's why I won't recommend it and I won't be using it again.

So my rating has gone from 5 star to 1. Ordered a pizza today and it was not cooked properly. After calling the store the lady I spoke too was less then helpful.

Recieved a burnt pizza, manager was incredibly rude and refused to refund or send me another pizza. Abysmal service from Junib the manager.

Great pizza, but just eat app was a disaster. App glitch notified that the delivery would happen at 18:15 instead of 19:15 as ordered. Delivery was actually 20 minutes late (19:35) - the app said it had been delivered when in fact it hadn’t. After calling the restaurant we found out they were on their way to deliver. The pizza was very good, but the communication from just eat was abysmal.

Not great considering I preordered two hours in advance. I know it’s difficult at the moment, but not receiving updates or having your call answered is poor. The driver didn’t even apologise. Again, difficult for but that doesn’t mean customer service has to be neglected . I’m paying full price, therefore expect the service. Thanks.

Pizza very dry wouldn't recommend papa John's welwyn garden City 🤮🤮

Highly recommend great service!

I ordered papa John's yesterday. Normally it is fine... However a few hours later, I was waking up throwing up violently. I am been up four times in the night to be sick. I think it was either the japeleno poppers or the spicy beef I had on my pizza. But something was not right. Drfiently go careful if you are ordering, I will not be ordering from here again!!

Very disappointed by Papa Johns on this occasion. We use them on a regular basis and they have been spot on. This time it was awful. It was cold / Luke warm. Very dry as though it had been cooked a while. Then delivered to me. Not a happy bunny ended up chucking most of it away. We had to make alternative arrangements for dinner.

It Was Delicious & Good Service!👍

The delivery man made me drive to him which completed defeated the purpose of pizza DELIVERY and the company didn’t care about being so late

Very disappointed with Papa usually order from them with no problem. This time the pizza base was soggy. Pizza fell apart. Ended up throwing most away. Very disappointed.

Never got my can of drink even though complained about it still didn’t get it

Friendly delivery driver thank you!

The actual pizza tasted great! But when you want hot food. And it's 45-50 minutes late. And cold. All you're excitement dissappears. will not order again.

Fantastic service with friendly delivery man always superb pizza I will order again

Woah!! Wow! Wowsers!! Hot Pepper Passion - it was certainly very hot. Masses of jalapeños. Scrumptious

This place is fantastic with brilliant customer service.

Delivery pizza arrived 10 minutes early, by a friendly & helpful driver. The pizza itself was delicious, although it was more of a warm temperature rather than than piping hot. A more tough and crispy base than you usually find at a PJ's, but enjoyable none the less.

Lovely pizza,chicken was good too...fast and fresh,we collected it

4.99 lunchtime meal deal's a winner with our workplace

Ordered potato wedges for a side dish which were not cooked and inedible, rang the restaurant and they advised it needed to be raised to Just Eat for a refund as it is a third party. Poor service when you are unable to eat your dinner :-(

Poor quality undercooked and luke warm on delivery

Have been using them for long but Quality degrading recently not sure why, may be new staff

Nice pizza. Generous topping amount. Delivery person friendly.

Pizza was really bad and so were the wedges and chicken poppers. I think it was a waste of money

Top food and lovely guys in the branch!

Great value, I ordered the buy one get one for £1 deal so ended up with 2 large pizzas! I love their pizzas and I was fascinated to watch them make them while I waited too!

Really enjoyed it. Delivered on time & hot. Will definitely order from here again

My food and sides arrived cold on two occassions. Yes COLD!! I had to reheat the pizza and sides for another 30 minutes. This actually cooked some toppings which were uncooked!! No response to my complaint either. I wont order from Papa Johns again.

Great food, quick and easy with no hassle. Staff are very welcoming and have always delivered good pizza on time. Highly recommend the merchant.

Nice over all, price and home delivery happy with both well timed to.

Not as good as it was on previous occasions, bit tasteless and very oily, usually love papa johns

25 minutes late and cold on arrival

Fantastic delicious pizzas will order again!

Very good service and excellent customer care