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2.9

Based on 131 opinions finded in 3 websites

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Nº 165 in 185 in Castle Point

Nº 6 of 6 Pizza & Pasta in Castle Point

CUSTOMERS TALK ABOUT DISHES WITH..garlicpaycookedcheesepizzachickenpineapple

comment_iconOpinions

Very nice workers they put extra toppings for free better than dominos

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Lee Games . 2024-09-13

MORE AT Google

The manager and the two young lads working there smashed it today. Keep up the good work fellas. 💯

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LPK . 2024-08-12

MORE AT Google

Another establishment gone cashless.

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Dan Leaver . 2024-04-16

MORE AT Google

Pizza tasted as good as any other Papa John's would be, but the order was missing a pizza. The pizza came, but they gave us the wrong one. Food was good, service? not so much.

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Abigail . 2024-04-05

MORE AT Google

50 minutes after ordering I called to see where our order was. They said it will be another 40 minutes. Order cancelled. They said they were about to call customers to let them know they had too many orders... Why not do that earlier!?

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Jack Ryan . 2024-03-28

MORE AT Google

This use to be my favourite papas thought I'd stop off and get one tonight wow what a disappointment that was, they must be running out of sauce because it was like water, said no ham it was over loaded with barely any pepperoni and sausage/beef on it so wet you pulled a slice and the whole lot fell off the base... And the XXL clearly ain't a XXL anymore the box never use to fit in my oven the box is now the size of a normal large...

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Dan Walsh . 2024-03-13

MORE AT Google

The most shocking place ever! Order got dispatched at 815 didn’t get here till 910 food was stone cold! And was missing some of my order called up and said it would be on its way as they can’t refund me! Hour later still waiting! I’ll be calling tomorrow and asking to talk to the manager I’m so angry!

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Megan Windeler . 2024-03-08

MORE AT Google

Ordered a pizza at 6pm. No pizza by 7.30pm. Called the store and told they were short of drivers. Food finally arrived 2 hours later and was cold. Won’t be ordering again.

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Billy B . 2023-11-26

MORE AT Google

Very shy with the toppings, not near as good as before or in other locations. Super expensive and overrated.

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Lazar Rakovic . 2023-10-01

MORE AT Google

Great service. Ordered a vegan pizza this evening which was really tasty, delivery arrived quickly, driver was friendly. Highly recommended

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Bear Hugs and Collectable Treasure . 2023-09-21

MORE AT Google

Pizza Delivery! Had to shout out for Pappa Johns in Hadleigh. Ordered a ‘deal’; One Medium Pizza (plenty for 2) which comes with one side and a drink for £17.99. Very good value and delivered piping hot to our door in 25 minutes. Delicious and the best Pizzas around by far!

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Steve L . 2023-09-08

MORE AT TripAdvisor

Amazing pizza , it really is true that better ingredients means better pizza .

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Alexander Savage . 2023-08-11

MORE AT Google

Honestly one of the best pizza I’ve had, from a year ago they have massively changed in quality so happy to say this will be my go too.

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Jordan Foley . 2023-08-06

MORE AT Google

I'm changing a previous review after receiving stellar service tonight and the last few orders have been top notch. Tonight I ordered incorrectly and called to change the crust type. Chap on the phone was so friendly, answered straight away and was really really helpful made it no trouble at all and gave me a goodwill gesture. Thanks for changing our opinion and best wishes to you and the team

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Allie Wickens . 2023-07-21

MORE AT Google

I hadn’t ordered from papa johns for a while so thought I’d treat myself. I really wished I hadn’t thought. The pizza and garlic bread was burnt, toppings on the pizza charred black on the edges and despite being clearly overlooked was cold. To top it off the drink I also ordered was not what I received but at end of day I needed something to wash the burnt food down.

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Dave Hart . 2023-04-19

MORE AT Google

After an hour and ten mins of waiting for it to arrive on a weds evening. It arrived with a long black hair embedded into the cheese. Gross. Never again. Rubbish service, rude staff over the phone.

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Alanna Lucia Rosina Sharman . 2023-03-30

MORE AT Google

If I could rate this no stars, I would. Disgusting dry burnt pizza. This is the 2nd time in a year we have had this and now both times it's cooked badly. Waste of money... Honestly avoid. Go to the other well known pizza places. Don't normally moan but was bad.

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Louise Hope . 2023-03-24

MORE AT Google

The worst pizza I’ve ever had… over 1 hour 45 minutes of wait time and only to be greeted with a Chewy burnt bit of dough. Battersea dogs home serve better food than this place.

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Ash McKiernan . 2023-01-24

MORE AT Google

Ordered a pizza, was emailed to say there’s a problem with the order and to call them (who checks their email on a Saturday night?) and then proceeded to ignore my phone calls.

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Matthew Sinclair . 2023-01-21

MORE AT Google

Absolute Dimlo's Dont buy from here or KFC in benfleet / london road.

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Sam Zipin . 2022-12-25

MORE AT Google

Food arrived cold, cheese was missing on my potatoe tots.

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John Patrick . 2022-12-25

MORE AT Google

Really bad service!! Waited for over an hour for delivery and was lied to on the phone. Had to go an collect my food in the end and still had a wait when I got to the shop

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Lee Heard . 2022-12-07

MORE AT Google

What a horrific experience I had last night! After waiting 2 hours for delivery with no update on the track and over 30 attempts at calling the store I was left with no choice but to travel down into store. Once I arrived there was already 8 customers in store that had to come out for the same reason! Phone ringing relentlessly with no one answering! Only one manager named ‘Jez/Jes’ and all staff were moving so slowly, brain dead and unbothered. After still waiting 25 minutes in store we finally got our food. NO APOLOGY from Jez/Jes and no complimentary food given even though male customers were given food around us for free. Also not to mention the HYGIENE! Awful! Rubbing faces and continuing to make pizza, meats and other toppings rubbing over all the bases. Was told we would receive our money without any receipt or proof given to us.. i’ll be returning to store if I do not receive this. Jez/Jes and his incompetent team need a thorough investigation after tonight! Absolutely appalling customer service. This was my last straw with this store and I will not be ordering again. I have had a pizza delivered folded in half and slow delivery times in the past. By looking at the other reviews Papa Johns really needs to look into the team who run this store! AVOID AT ALL COSTS!!

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Macy . 2022-11-26

MORE AT TripAdvisor

What a horrific experience I had last night! After waiting 2 hours for delivery with no update on the track and over 30 attempts at calling the store I was left with no choice but to travel down into store. Once I arrived there was already 8 customers in store that had to come out for the same reason! Phone ringing relentlessly with no one answering! Only one manager named ‘Jez/Jes’ and all staff were moving so slowly, brain dead and unbothered. After still waiting 25 minutes in store we finally got our food. NO APOLOGY from Jez/Jes and no complimentary food given even though male customers were given food around us for free. Also not to mention the HYGIENE! Awful! Rubbing faces and continuing to make pizza, meats and other toppings rubbing over all the bases. Was told we would receive our money without any receipt or proof given to us.. i’ll be returning to store if I do not receive this. Jez/Jes and his incompetent team need a thorough investigation after tonight! Absolutely appalling customer service. This was my last straw with this store and I will not be ordering again. I have had a pizza delivered folded in half and slow delivery times in the past. By looking at the other reviews Papa Johns really needs to look into the team who run this store! AVOID AT ALL COSTS!!

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Macy S . 2022-11-26

MORE AT Google

Order was £50, arrived 2 hours late! After calling 13 times finally got someone to pick up the phone, they advised 2 minutes away, another 30 minutes later.

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Zachary T . 2022-11-25

MORE AT Google

Very bad service! Pizza was 2 hours late. They told me they would refund the money back and keep the pizzas. Still they haven’t refunded me the money. On the app they changed to delivered an hour earlier but it wasn’t. All lies! Avoid at all cost!!!!

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Ela Maran . 2022-11-20

MORE AT Google

Ordered for 8.30pm. Was 45mins late despite website blurb - no info passed on. Pizza & garlic bread done to perfection when cooked but was dry & overcooked on delivery. However the bacon cheese potato tots were undercooked and raw. I hope this was a one off but I wont be ordering again.

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16claire . 2022-11-05

MORE AT TripAdvisor

Dont order from here. I visited this papa john on a couple disappointing occasions. Once a male staff dropped a spatula on the floor and I watched him proceed to pick it up from the floor and place it back on the counter. The other time he forgot to put feta cheese on my Greek pizza. How can you forget the feta cheese on a Greek pizza? It’s no longer a Greek pizza. They did nothing to compensate me and staff told me to take the pizza. Awful pizza as well, so dry.

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Faaiz Shah . 2022-11-03

MORE AT Google

Takeaway. Easy to order online. Very limited vegetarian options. Need to improve on this. Friendly staff.

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Pravin . 2022-10-29

MORE AT Google

Phoned after 2 hours to be told it was 2 mins away. No apology. Turned up 20 mins later. No apology. Pizza was lukewarm. Fast food?!? Even the app status was changed to fake it being delivered an hour before it actually was. For the money it’s outrageous. Avoid.

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edward regan . 2022-10-20

MORE AT Google

I ordered a gluten free pizza at 6.18pm and 8:25pm not delivered and nobody picked up their phone. Not even deserve 1 star. Horrible service!!!!!!

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Thai Linh Coxell . 2022-10-01

MORE AT Google

I've been charged twice for my order and 2hrs 10 mins later I still don't have any pizzas. Called many many times. Finally answered and said because of the rain and other people ordered after me that's why it's taken so long (it's literally spiting outside). Absolutely ridiculous service!!! Go somewhere else.

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Steven Stepney . 2022-09-30

MORE AT Google

Wrong order, couldn’t add the correct dips I requested. Said food would be 5mins when I said the order was wrong, which probably meant they knew it was wrong in the first place. Feels like it’s run like a kebab shop rather than a papa johns.

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Richard Lane . 2022-09-26

MORE AT Google

Disgusting service! Got home from a long days work and decided to order a pizza to then not get my pizza delivered for 2 hours - when we called, the man was really rude to us on the phone and cut us off to then we called again and he burped down the phone and cut off the second time! Sat down to eat our pizzas to then find out they were both wrong 😑 will not be ordering from this papa johns ever again - IT’S A NO FROM ME

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Leah Marsh . 2022-09-17

MORE AT Google

Not worth it. Missing item took 2 hours and 2 phone calls to arrive. When it did arrive it was the wrong item. Called to complain and nobody cared nore did they offer to do anything to help.

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Thomas S-Harris . 2022-09-11

MORE AT Google

Our order was £80. One of the 6 pizzas was not delivered. We rang to advise of the missing pizza and they sent the wrong pizza. 2 hours after original order still no sign of it. A refusal to refund just a paltry discount for next order. As this is the worst of several errors we will now be using Dominos

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Mark Scott . 2022-08-28

MORE AT Google

Terrible experience. I ordered online and 40min after I received an email saying "there has been an issue with your order". I called the store and asked what was the issue, and the manager causally said " our system is not working so you won't have your food". She said my refund wpuld take 5 days!! And yet i have no dinner for tonight!!!The manager is so rude and nonchalant is actually unreal. I will never order from this place again

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G M . 2022-08-25

MORE AT Google

I ordered my food at 6:30pm and was waiting until 7:10 for them to accept the order so I rung them up to find out the systems down and that the money had already left my bank, I explained the situation to have the employee give me attitude and grief, I told them they’ve lost another customer and that they should be ashamed of themselves and get better staff

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angel carter . 2022-07-10

MORE AT Google

Food never even turned up! They won’t answer the phones.avoid at all costs. Reporting to trading standards. This place needs closing down. Low life thieves

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Krystal Whitfield . 2022-07-05

MORE AT Google

Shocking. Been waiting over an hour and a half, they wouldn’t answer the phone and still no sign of our order.

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Jack Hartley . 2022-07-01

MORE AT Google

Absolutely terrible. Never answer the phone, when you finally do place an order you wait over 2 hours for delivery and their excuse is always 'our delivery driver never turned up'. Absolute joke of a place. Never use these people again.

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Martin Bell . 2022-05-28

MORE AT Google

This is disgusting I and my children ordered a pizza 1 hour and 30 mins ago and it still had not came . We called them up asking we’re are pizza was they were saying it had been delivered and it had not been then the man on the phone declined all of our calls and my 20 pounds had been gone I’m disgusted never again

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Elizabeth . 2022-05-28

MORE AT Google

Fresh ingridents. Tasty good vegan pizzas

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Scott Giddens . 2022-05-18

MORE AT Google

Ordered from here previously and had to wait nearly 2 hours for food thought it was a one off, but clearly not gave it another go tonight and another hour and 45 minute wait! They seem to be very disorganised with getting orders out and wait for people to phone up and complain before they get the orders out. As much as I prefer the pizzas from Papa Johns I will be sticking to Pizza hut from now on.

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Stewart Aungier . 2022-04-29

MORE AT Google

Took 45 mins to arrive (an hour and a half from ordering- receiving) said it had been delivered on the app but was only leaving the shop when arrived it was all freezing except the cookie and when called shop to tell them “the manager” said we were lying and it wasn’t cold and he can’t do nothing about it 😡

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Caitlin Coleman . 2022-03-13

MORE AT Google

I do not want to even give it one star as I never received my food even though I paid and the tracking claimed it was delivered. I called the shop over and over that evening and nobody picked up. I then called over and over the next day. I finally got through to somebody who told me that they couldn’t find my flat. My flat is on the same road as the shop !!! It isn’t hard to find !!! He said he called me- he didn’t. He didn’t apologise once snd refused to give me a refund. He was extremely rude and unhelpful. My other half then spoke to him and managed to get him to agree to send a new order at 7.30. 7.40 and the meal didn’t arrive again. We called and he said we will cook it now and get it out to us. I doubt he will and we will probably go hungry a second on evening. Terrible service and will never order from any pappa johns again.

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Dark XT . 2022-03-05

MORE AT Google

Took about an hour 20 to arrive on a Monday. Paid over the odds for two pizzas that didn’t even taste great. To top it all off, they didn’t even bring our drink. I called to ask them why it didn’t get delivered and they said they would redeliver. Shocker, it never turned up.

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Jake . 2022-02-28

MORE AT Google

Horrible delivery ! 2 hours waiting for a pizza and then when it came there was a missing item. DO NOT ORDER FROM THIS PLACE

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A. dare . 2022-02-25

MORE AT Google

I’d give no stars if I could. Ordered delivery an hour ago. Said order confirmed. No updates. Called the store and was told apparently the online system doesn’t work and they can’t do deliveries - despite the website working. Told refund will be in 3 working days… we shall see. DO JOT ORDER FROM HERE.

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Emma . 2022-02-21

MORE AT Google

Ordered at 19:08, nearly 9pm and nothing. I’ve called them literally 31 times to cancel and no response. Shocking - don’t bother

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Sarah . 2022-02-19

MORE AT Google

Absolutely lousy service! Ordered online and after over an hour waiting I went to check my order to see it had been cancelled as parts of the order were no longer available? When I rang, eventually someone answered to say they were closing? I rang back as realised payment had been taken and the 'Manager' said they didn't have delivery drivers? What he really meant, was they didn't want to deliver to Canvey. I asked about my payment and was told it would be back into my account within 3-4 days?! I said payment should never have been taken and that I'd be making a formal complaint, his response was 'ok' and he put the phone down. I'm amazed this place is still open with a Manager like that and such poor service, you only have to look at the other reviews to see this isn't an isolated incident.

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Claire Clayton . 2022-02-14

MORE AT Google

Incompetent staff. Orders made after 1 hour from ordering and they couldn’t even get it right. Not even an apology. Will be avoiding and advise everyone to consider another food outlet.

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Paul . 2022-02-01

MORE AT Google

Great gluten free pizza, fast service

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Mel . 2022-01-16

MORE AT Google

Do Not Use The Delivery Every time I Order They Have No Dam Drivers But They Take My Money Then It Takes 7 days to get back if you dont have drivers turn Online Delivery Off Your Dam Website

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Dan Bailey . 2022-01-06

MORE AT Google

After 2 hours of waiting, delivery driver phoned me once - which I missed because I was changing my baby. Phoned her back several times - no answer. Phoned the shop was told it would be a couple minutes. Phoned the shop again after 5 minutes, the driver was back at shop, she got on the phone and said she couldn't find the house and wasn't going to deliver again as she was the only driver. So choice was get a refund or collect. They weren't even going to attempt to deliver again. Really helpful with a 6 week old baby! Never ordering from there again. We get takeaways alot and no one has ever had trouble finding our house, except papa johns in hadleigh twice! Extremely bad customer service. Very rude staff. Don't bother wasting your time or money

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Angel Iles . 2022-01-02

MORE AT Google

Ordered the vegan works from this Papa John's, customer service was very rude over the phone to me and when it arrived although said vegan works on the box, the inside was far from it, as someone who is allergic to cheese, this was far from the experience I needed! When I rang up the guy on the phone didn't apologize, he accused me of lying although I have picture proof of the ground beef that is on it, when this version doesn't have it, nor does the cheese melt like this on a plant-based pizza! Absolutely appauled

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Callum . 2021-12-22

MORE AT Google

I could have grown the wheat and made a pizza quicker than ordering from here.

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Alex Courts . 2021-12-17

MORE AT Google

Do not use this store as they take hours to make and deliver your food just had to cancel my order as it has been over an hour called them to find out what was going on, when I finally got through to someone I was told they hadn't even started making it and didn't know when it would be done or delivered, AVOID AT ALL COSTS

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Jason Findlay . 2021-12-17

MORE AT Google

If there was a zero star review that is what I would give this papa johns. Shocking service, received the pizza 3 hours after ordered, called the store 17 times before getting through to someone (also 3 hours later). Don't waste your time, food arrived cold and unsealed...inedible.

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Katie Morris . 2021-12-17

MORE AT Google

I ordered a delivery at 5pm At 5.39 my order was showing as out for delivery. I only live 10 minutes from papa John’s benfleet So after waiting I called at 6.14pm to ask where my order was. I was told that the driver had a puncture and my order would be there in 6 minutes. When I queried if it would be cold his reply was that they had re-done the order and it had left already. I waited till 6.35pm but still nothing had arrived. I called papa John’s Benfleet again to be told the driver had left 3 minutes ago. I have young children who were waiting for dinner before bed. At this point I was so upset my husband took over the phone. He was told by someone called ‘Jez’ that this wasn’t good enough and he confirmed the order had left 3 minutes prior even though the same person had told me over 20 minutes before on my initial call that it had left already. The order eventually arrived at 6.50pm and was stone cold and rubbery. Avoid at all Costs

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S Simo . 2021-12-13

MORE AT Google

I got a pizza from this papa johns and the the dough was burnt at the bottom in the half of it. And half of the crust was burnt and rock hard.

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William Bolt . 2021-12-11

MORE AT Google

Just had a delivery driver from here call me a c@#t, she parked over my drive and walked down the road where she could just have easily parked over their own drive i couldn't get off my drive and she called ME a c@#t

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ian hibberd . 2021-11-27

MORE AT Google

Ordered at 5:50 arrived at 7:30 which on a Sunday night, can't see how they are that busy, I called twice 2nd time he called the driver then left me on hold for 5 minutes and answered hello papa johns how can I help, he clearly forget I was on the phone and didn't speak to the driver, he said it would be 2 minutes 15 minutes later it turned up stone cold this is the 2nd bad delivery in a row now, I prefer to use the rayleigh branch but they don't deliver to me even though I'm closer to them BIZARRE back to dominos I go

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Colin Stevens . 2021-11-22

MORE AT Google

Just a word of warning, please avoid Papa Johns at Hadleigh. We ordered online Wednesday evening for a 6.45 delivery, after not receiving it we called at 7.05 to be told it was on its way and would be another 15/20 minutes. 15 minutes later the app updated to say that it had been delivered (it hadnt). It finally arrived ten minutes after that stone cold and with a side and dips missing. Another call to Papa Johns and we're told the missing side would have to be cooked and then delivered. Knowing how long our order took we declined and just asked for the manager to call us so that we could be refunded. Every day since then we have called 3/4 times to be told the manager isn't there or he'll ring us back. Just feel like we're bashing our heads against the wall. Horrible meal and rubbish manager! I didn't want to put this on here as thought our complaint could be easily resolved but obviously not. Avoid at all costs.

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Gemma Dean . 2021-11-20

MORE AT Google

Just a word of warning, please avoid Papa Johns at Hadleigh. We ordered online Wednesday evening for a 6.45 delivery, after not receiving it we called at 7.05 to be told it was on its way and would be another 15/20 minutes. 15 minutes later the app updated to say that it had been delivered (it hadnt). It finally arrived ten minutes after that stone cold and with a side and dips missing. Another call to Papa Johns and we're told the missing side would have to be cooked and then delivered. Knowing how long our order took we declined and just asked for the manager to call us so that we could be refunded. Every day since then we have called 3/4 times to be told the manager isn't there or he'll ring us back. Just feel like we're bashing our heads against the wall. Horrible meal and rubbish manager! I didn't want to put this on here as thought our complaint could be easily resolved but obviously not. Avoid at all costs.

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Gemma D . 2021-11-20

MORE AT TripAdvisor

I ordered a few times from Papa Johns Hadleigh, the service/delivery times are getting worse. No one answers the phone even at 6pm on a Sunday! over 1.5 hours delivery times is a norm! Get your staff sorted!

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Simon L . 2021-11-07

MORE AT Google

Second time I’ve ordered from this store both times theres been no icing on the Cinnamon rolls and this time my garlic sticks wasn’t even cut up was just a garlic circle how the hell do you share that had to rip it which isn’t good don’t advertise stuff if you can’t do the job not impressed with the quality from this store

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Ray . 2021-10-08

MORE AT Google

Food was 30mins late, Very poor Customer Services....

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Geoffrey Craven . 2021-10-05

MORE AT Google

5 out of five for so many vegan options the jack pepperoni is amazing

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claire higgins . 2021-09-14

MORE AT Google

Staff was friendly but long que if u was paying cash

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Linda Taylor . 2021-08-05

MORE AT Google

This store has gone down hill rapidly. Delivery used to be very quick, however we have seen a decline in speed recently. Our last order was out for delivery for 45 minutes and arrived cold. We called the store after 40 minutes of it being on the road to see what was going on and the person on the phone interrupted me talking and just shouted that it would be with us in 4 minutes. Looks like we will have to go back to Pizza Hut

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Jake OKeeffe . 2021-07-03

MORE AT Google

Best pizza 🍕good service Quick delivery service for hand starched pizza.

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Sajid Kahloon . 2021-04-29

MORE AT Google

We’ve used PJ for a while now and have always been happy. Ordered again on 20/11/20 Delivered on time. Brilliant quality and hot. Such an easy process as well. Loved it all!

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Steve L . 2020-11-20

MORE AT TripAdvisor

Ordered Bee sting pizza and a side. It was very tasty and good very good quality. Had to call the branch as had question and person who answered the phone was very polite and helpful, same again for delivery person, very polite. Its first time I have ordered from Papa Johns and will definitely do it again.

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tomekz676 . 2020-10-08

MORE AT TripAdvisor

I think the 1 stars being over generous enough manager is absolutely rude no customer service skills whatsoever I'm very unhelpful had to wait an hour for my first food which turned up wrong then had to wait another half hour for the correct pizza which look like it has just been throwing in the box and when speaking to the manager he's response to his do you want the pizza or not won't be using these guys again absolute Jokers and I think the manager Jay needs to redo a customer service course

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Adam Nyman . 2020-04-25

MORE AT Google

Delivery last night. Pizza warm, hardly any toppings on the meat pizzas, all 3 were bland & tasteless, and £49 was disgraceful.

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Debbie Elliott . 2020-04-05

MORE AT Google

Ordered from Papa Johns and food hadn’t arrived for 2.5Hrs. Called the shop multiple times to be told the food was in the oven, food is out with the driver and would be 10 minutes... 40 minutes later still nothing has arrived. Appreciate demand is high during this time, but flatly lying to your customers is not acceptable.

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Thomas McLean . 2020-03-28

MORE AT Google

Order didnt go through but I was charged - was assured that I wouldnt be charged twice when re entering my order

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Paige Parker . 2020-03-05

MORE AT Google

Seriously dropped in standards, average wait for order is 2 hours, plenty of other pizza establishments around, will not be ordering from here again, such a shame. STEER CLEAR FROM PAPA JOHNS HADLEIGH

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P h . 2020-02-18

MORE AT Google

Our review was taken down because we were clearly stating how disgusting and unprofessional this company is being run.. 2 times we ordered from this restaurant both times over 2 hours waiting for pizzas that turned up stone cold when asking for refund we was refused, the manager called "jay" is an absolute joke!! DISGRACE TO PAPA JOHNS!!!

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Katie Short . 2020-01-24

MORE AT Google

First ever order with Papa johns, order took 1 hour and 15 minutes to arrive only to find the delivery driver had given me someone else's delivery when i tried to call the phone lines were unavailable and Papa johns contact on the site offer a response within 5 days !. I then drove to the branch and have to ask for an apology as i was being told it was not their fault that the phones were not working. come on guys its bread with cheese on top, surely you can get that right. will not be using Papa johns again. dreadful service.

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Jay Bradley . 2019-09-01

MORE AT Google

Took an hour for my food to arrive, and once it did it was stone cold. Awful customer service also as no decisions can be made without a manager.

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Kristian Topsfield . 2019-08-20

MORE AT Google

Perfect pizza every time. Can’t fault the place, delivery is always within promised times and the food is always hot and of a good standard.

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Alan Conran . 2019-01-28

MORE AT Google

Amazing pizza, the best in Benfleet by a mile. Very very good service to go along with the pizza! 🍕

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Raj Nagra . 2018-12-21

MORE AT Google

Pizzas are very tasty and freshly made. Reasonable prices good delivery. Friendly service. Reasonable choice

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544kayg . 2018-11-06

MORE AT TripAdvisor

Not all branches seem to turn out a good pizza, but this one is very good, veggie garden pizza was great, margarita needed a bit more sauce, but delivered hot on around 45 mins on a Saturday lunch time, will use again.

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C8470ZJmarkf . 2018-10-21

MORE AT TripAdvisor

Very clean, polite and attentive staff. Served quickly. Good sized cups of great tea and coffee. Food was served quickly. Skinned fish for us.food Was hot and delicious, clean plates. Reasonable prices.

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Steven P . 2018-08-18

MORE AT TripAdvisor

Best Pizza i have ever had, Friendly staff, its a shame some of the deals are available online only but apart from that best pizza in town, highly recommened. Served by staff member louie , Polite and friendly. He deserves a pay rise....

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Ewan Waller . 2018-07-10

MORE AT Google

Amazing pizza , it really is true that better ingredients means better pizza . The papa John's favourite is the best in my opinion, but for vegetarians "the garden " is the best choice. Friendly staff , clean looking kitchen and bases made with fresh dough in front of your eyes by a skilled pizza maker. I will be returning , and i will also be recommending to my friends and family. Don't listen to the negative reviews , I'm convinced they're slander as my experience was so good. Papa John's pizza in hadleigh is a consistent , quality , genuine pizza shop that is a great addition to the other amazing eatieries in the area 5/5

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John Doyle . 2018-05-18

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We ordered via the internet a large papa John's favourite with sausage and pepperoni. It was delicious. Arrived hot and on time. The delivery guy was polite and smart (I hate getting food delivered by scummy looking drivers). The pizza itself was really nice, tasty , crispy , plenty of toppings. The wings were ok but to be honest it's all about the pizza. All in all a good experience , better than most other pizza joints In Benfleet without naming names and we will definitely be ordering again.

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EssexFoodie32 . 2018-04-28

MORE AT TripAdvisor

Our first ever try of papa John's pizza last night was very positive. We ordered the XXL the works pizza with garlic cheese sticks , chocolate brownie and 4 extra garlic dips as we had been told the garlic sauce here is amazing. And boy it was delicious. First of all the driver that arrived very promptly looked smart and was very polite even letting our child carry the small box making him feel very special. The food was piping hot when it arrived unlike some other pizza delivery places where they come luke warm. The driver explained they have special heated delivery bags which are pre heated in store ensuring a hot pizza on delivery every time. The pizza was delicious and more than enough food for 3 of us and our 3 year old son. Their garlic Dip is absolutely amazing , buttery garlic and just the right consistency. And the chocolate brownie was amazing too. We asked for extra cheese and BBQ sauce which definitely complemented the already delicious pizza , but sometimes other places tend to forget the extra toppings and dips. We will definitely be ordering again from papa John's as we feel it is the best take away pizza experience in Benfleet. All in all, great staff, quick prompt delivery, accurate order, delicious food and although maybe a little pricey, well worth it. We will recommend papa John's to all our friends.

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burgerfan1977 . 2018-04-28

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I Used the buy one get one offer on the website. Only 1 pizza was here when I come to collect. I was told to pay for another and it would be refunded online. It's been 2 weeks and now they have sent me a 50% code. Which is the same as what I should have had. That's a kick in the teeth. I will not be using them again. I have been a heavy user but noticed how the quality in taste has degraded over time. That's papa John's ruined for me

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Darren F . 2018-01-30

MORE AT Google

Absolute waste of money. Lifeless and topping less Pizza's with a severe lack of cheese. Shame as the product could be a lot better. Won't be ordering from Papa Johns again.

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Martin C . 2017-08-13

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Absolute waste of money. Lifeless and topping less Pizza's with a severe lack of cheese. Shame as the product could be a lot better. Won't be ordering from Papa Johns again.

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martinc326 . 2017-08-13

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I ordered a number of pizza's for myself and some guests that I had over and one turned up and was the complete incorrect order. We had customised and made it half and half but a plain cheese pizza turned up (note there is about a £5 price difference in these pizza's too). I called them and told the manager the issue and she said that they would make another one up and send it out but it could take up to 30 mins which, to me, seemed silly so she said she would make a note on my account that next time I order I would get a large pizza for free. The next time I was ordering I rang up to get my free pizza put on my order, only to be told by their "manager", Jay Singh, that I was a liar. He was extremely rude on the phone and would not reason with me at all. He even told me that I should not order from there again. I took this further to head office but it seems they are just as incompetent - took me around 3 months to even get a refund for my original order! Would never ever eat from this store again, out of principle!

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Sophie W . 2017-07-27

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Felt like a pizza for late lunch on Bank Hol Monday so gave PJs a go for the first time. Couldn't fault it: On calling to order the call was answered quickly by a polite and friendly person and he gave me all the info I needed. The delivery arrived within the 30mins time frame promised. The driver was friendly and efficient. The pizzas were hot, tasty and crispy. £22 for 2 medium pizzas is an acceptable price. Overall, PJs has won us over and it's Domino's loss. Well done!

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SteveL919 . 2017-05-29

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My favourite pizza locally. I've always had good service too!

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Joshua Reynolds . 2017-03-20

MORE AT Google

Love Papa John's Pizza, my favourite

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Gary Lawrence . 2017-01-13

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Nice pizzas and also do things like chicken nuggets and wedges. Cooked while you wait and always tasty.

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Neal192 . 2016-10-30

MORE AT TripAdvisor

Good Papa John's. Sometimes busy. Quick and deliver

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glen muza . 2016-07-21

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