Papa John's in Tamworth

Orderd last week. Potato tots had hardly any cheese on, pizza was different from before with less cheese. Thought we'd try again as maybe an off day. Exactly the same. When we inquirerd found out it's changed management. Looks like there cutting costs, new owner wouldn't even come to the phone. At this rate it's looking a lot like it's going downhill fast. Let's hope the management reads this.

Some issue caused the app to freeze at checking and cutting for 45 minutes. Phoned several times but no reply. Paid for delivery, didn't arrive. So drove to the shop to see what was happening and to collect pizza. Utter chaos inside. Felt sorry for the lady on the counter. Food was below average, not at all like usual high standard, and pizza was cut in the most random shapes/sizes. Pizza was also cool (not piping hot) and one of the sauces I paid for was missing. Will try elsewhere before Papa Johns, felt let down with no reason/explanation for the issue/inconvenience. On the upside they refunded my delivery fee.

Ordered 2 pizzas and some sides at 7 pm waited and no food came called them to be told they were short-staffed so I left it a while, called again to be told the computers had gone down. 9 pm I went down and asked for a manager. There was me and 3 others there complaining. The manager eventually spoke when I asked again even though she was standing in front of me and knew I wanted to speak to her. This is the first time ordering from them and I will not be doing it again. Disgusting customer service and the manager didn't care there was four of us complaining asking for refunds.

2 and half hours late. then wasn't great once it arrived.

never turned up.. won't even return money

I did not receive this order yet still I was charged!

You are taking the mick here honestly got back from a hard days work and my food hasnt even came at all i want a refund i tried to call 3 times yet no pickup

Food was very delicious and Hot. Service Brilliant

I recently had a half & half pizza from Papa John’s and it was really good! The crust was soft and well-baked, with just the right amount of chew. Both sides were delicious, the toppings were fresh and the cheese was perfectly melted. It’s a great option when you want to try different flavors in one pizza. Highly satisfying!

Found the pizza and cheesy pizza bread really tasteless, not enough tomato sauce base and bland

amazing pizza. fresh and perfect

have 30 percent off that means a deal not take 30 percent of the toppings first time ordering stay with dominoes

They accepted my order, took £25.48 and haven’t delivered my food. They have now closed.

I was rather disappointed with the food quality. The pizza base was overly chewy, the cheese seemed burnt, and to top it off, it wasn't even cut. On the bright side, they did deliver on time.

food was alright it wasnt worth the money though

ordered food at midnight,still sating 12.40-1am delivery,just found out the restaurant closes at 11 pm so just eat have took my money and wasted my time and I'm starving now,joke service

undelivered,no refund given,just eat are abysmal stick to uber eats

Didn’t show up didn’t answer phone marked as delivered right past after everywhere else had closed leaving an insulin user in danger

the app shows that it's been delivered but I haven't received nothing, where is my order ???

Super fast, generous toppings, good selection and tastes great, always an offer, you can't go wrong.

Nice food but didn’t get the cheese sticks. Ended up with garlic bread instead. Was nice though 👍

Amazing pizza yummy n the cookie was great deffo be ordering again

Very up and down this place!!! We’ve had several pizzas and sides, sometimes it’s great and other times pretty poor. We’ve always given the benefit of the doubt but this evening we received chicken bites that was still pretty much frozen in the middle! They’ve had to go in the bin and truth told it’s kinda car crash takeaway to not make sure food is fully cooked! We’ve had some “not great” pizzas too but I think we might be swerving this papa johns going forward…..it’s like playing food poisoning lottery!!!

confirmed that they delivered, but never actually received the order

Nice fresh hot tasty pizza no complaints

Very good pizza, car sales man was happy for to use there car park while I ran in , I'll visit here again 10/10

Good, but very expensive as the papa John's app doesn't work

Pizza absolutly disgusting, wouldnt even feed it my dog.

Excellent service and great product, friendly staff.

Useless as per, they’re promoted on Just eat and show as available for delivery, but cancel our order every time, spend 10 minutes with the family choosing an order for it to be cancelled.

Great pizza, prompt delivery will order again

You said you were open I spent 25 pounds never got my food you closed and haven't given me my money back absolutely disgrace

i havent received my food yet any idea how long it will be?

Pizzas are beautiful hot & delicious. Good value.

The building is in quite a bad shape but service is 5 stars.

Not got food. Tried to ring restaurant ...no answer!!!@?

Bangin pizza as usual. But the special garlic dip is just butter

The driver was so polite & amazing. Food was hot & delivered early - amazing

Food was spot on service was good polite

Was looking forward to the cinnapie.can say I didn’t like it at all.it was too greasy much prefer the cinnamon scrolls

Absolutely amazing philly steak pizza … perfect …

that black haired emo girl with red streaks person is hot pizza is delicious

Helpful and friendly staff to the point where the member of staff got us a better price on our pizza, which was delicious.

I avoid any company that wont take legal tender as in cash made to feel rubbish ....Its not good at all ...I did contact HO bit they said even online you cant have deivery and pay cash just wrong

Such good pizza great delivery and tasty chicken ( chicken poppers )

Can't fault it. Never had papa John's before but it's really good 😊

my order has not arrived, although the application shows that it has arrived

The pizza tasted of the cardboard it came in probably because delivery took 35 mins from leaving the store so it was sat for a long time in the box and in a bag to go so soggy the bottom of the box was wet through.

Wrong pizza. Horrible. Expensive

My food never came it was supposed to come at 12:35 I never received it and now the restaurant says it’s closed and I’ve payed and placed the order

Never received my order. They taking my money joke

Delivery driver arrived 15 minutes early and the food was delicious and crispy, I and my partner was really enjoyed it and the price is not that bad as we got discount off so it’s worth good price. We will definitely buy it again. Great service. Thank you

Great pizza. Great delivery driver who definitely has a big tip coming next time. Thanks for coming to Elford!

Excellent, delicious and on time 🍕🥰

Great food very hot will definitely use again

Great service, would highly recommend.

Really good food tasty ,also delivered earlier than expected recommended

Order accepted. Waited 2 hours and had no reply when calling their number. Shocking service. No communication

My order didn’t arrive after being told it was delivered

Staying in Drayton manor left instructions for delivery, and was absolutely no problem. Food lovely and hot. Zero complaints

Always bang on never a problem fast delivery top pizza place

Food was left on my porch floor. Food was cold No warning on the app regarding delivery Had a phone call after saying food on porch. Very poor Not happy at all . Quality was rubbish

Great food.Rapid delivery. Highly recommended

Has not arrived yet and on the app it says enjoy your food

Food didnt come at all the time we was gave was 12 30 am to 12 55 am and nothing was deliverd

I had no problem with a early delivery

Never delivered food - accepted my order and left waiting for 2hrs they said they don’t deliver to us and food wouldn’t be arriving - now have to contact just eat to try and get refund!!! Why accept the order if your not going to deliver it!!!!!! When I phoned up 2hrs later the guy was extremely rude and hung up on me when I questioned why this happened!

Food was slightly late but thank you to the chap that I spoke to on the phone, explained there was a slight delay and that it’d be here within 10 minutes sure enough, food arrived and was excellent!

Had a large meat feast garlic bread etc the worst pizza an garlic bread I've ever tasted I won't be back save your money folks go elsewhere it wasn't even worth a 1star it went in the bin😡

Didn't notice until we'd eaten half. I'm not accusing the staff of anything here, but I'm also not going to be ordering from them again (see photo).

The pizza and garlic bread smelt really really bad , put me off the rest of my food , really annoyed as I paid money and expect it to smell and taste nicer than it was.

Did not deliver the food, would not pick up the phone when we called to find out why. Terrible

Lovely as always and by far the best tasting vegan pizzas

Sat 23/10/21 18-00 just bought a large pizza from Tamworth outlet.. 4 toppings.Very Disappointed with it-Area of pizza ranging from luke warm to cold...almost as if not cooked long enough.Shall raise with staff at outlet...i actually waited for it to be prepared and brought to car as staff membrr had said.Such a shame-Normally piping hot.

Said the order was out when was wasn’t even processed called and they said they would put a free bottle of coke in with the order and that didn’t arrive. Will not be ordering from here again

The food wasn’t nice at all the potato pots ok could of been cooked longer and the chicken bites were so undercooked they went straight in the bin

All good, great pizzas, would recommend to anyone...👍

Haven’t ordered from Papa Johns in some time and know I remember why. Delivered late, 30 minutes after they’d sent an update that it had been delivered, stone cold and with half the toppings missing. Stodgy and inedible. Never again

Delicious freshly rolled pizza bases. Although I'd never pay their delivered prices, I always get it collected.

awful food, the dip is inedible, the pizza was almost cold and the drink luke-warm. will not be ordering papa johns again.

Beautiful pizza, sauces , extra toppings, good delivery. All round excellent service. Thank you. Will def use again.

Don’t take cash ?????? Your loss our bill came to £182.80 and we do this ever Thursday lol

I understand that a match was going on when the food was meant to be delivered, but I ordered around an hour before my selected delivery time and they didn't update and couldn't get through to anyone over the phone

Brilliant service.. Food was exceptional.. Wouldn't hesitate to order again..

Pizza was okay but the potato sides tastes freezer burnt.

First time ordering and can honestly say I was very disappointed. Came over 20mins late and the pizza was luke warm. Was looking forward to it and was so gutted after it turned up.

They forgot to give me a drink I ordered

Well Over prised for what you get 😠

Hi we ordered 3 x pizzas last night When they turned up all I could say was just the base turned up with no actual toppings . For £35 all in it was an expensive pizza meal . Won’t be using this establishment again .

First tome ordering from here and definitely not the last! Delicious 😋

Tasteless, cold, soggy, very little topping and 45 minutes early. This is terrible food and service. Don’t use them!

Quick and great quality. Had an issue on one occasion, a manager personally handled it and dropped us a free ice cream for the trouble. Great service.

Worst take away I’ve ever had. Cold chips. Pizza horrible. Poor delivery too, driver knocking door with key.1/10

Too expensive for a small pizza but the vegan cheese pizza with the green peppers and pineapple was delicious. Likes that it had the option to chose green peppers because I like vegetables on pizza

Should have arrived in time 😒 and at least receive a text message

Nice food and quality for money with 30% off

There wasn’t much in terms of sauce and toppings on the pizza. Disappointed

The Bee Sting is most disgusting 'pizza' I've ever had the misfortune to eat. A slab of crispy-ish dough dripping in grease with a sweet sticky sauce seeped under the 'pizza' onto the base. Completely flavourless meat topping. Vile. Delivery was ok, starter too.

Everything made fresh to order.

Food was delivered on time. After an hour & 20 min wait the food arrived cold. When I called I was offered another pizza or a free pizza when I next ordered. I asked for a refund & have been advised I have to wait for possibly 4 days because the franchisee isn’t in until Monday & nobody else can approve a refund. Friday until Monday for a refund isn’t a fantastic service & neither is getting a cold pizza