Papa Johns in Barking and Dagenham

Worst experience! Paid £ 5.99 for just a few tiny, cut-up potato pieces—ridiculously overpriced. Even luxury restaurants serve bigger portions for less. On top of that, I had to wait 10-15 minutes. Absolutely not worth the money or the wait. Never ordering again!😡

Excellent customer service and speedy delivery

I recommend anyone out there “ DO NOT BUY FROM HERE” very old dough, cold and heard as rock , very little cheese and other ingredients. Never again from them I suggest the Frenchiser to look at this brunch as a very bad reputation for PapaJohns is given. My advice close down this place before anyone will get poisoned.

Absolutely dreadful service. delivered 2 x completely wrong pizzas, wont answer the phone when i rang. Abysmal place.

Be VERY VERY careful if you have allergies. Tried to kill me last night smothering a pizza in something I'm allergic to. Several notes for the kitchen but still arrived covered. Thank god I could see it before I took a bite. Straight in the bin, never taking the risk again.

Pizza completely undercooked almost raw dough. Missing bbq drizzle again happens everytime. I love papa johns but never order from this place they are guaranteed every time to ruin your food. Literally every time I’ve ordered from this one it has been ruined or something forgotten etc. fire all the staff!

Good food and is also staff was very nice they treat customers very well and provide fast service with tasty meals feels great visiting them

This shop should be shut down. The level of customer service is appalling. Also they need to have people on the phone that speak English. I found it very hard communicating with the restaurant staff and they ended up hanging the phone up on me

Got a takeaway, food was well cooked and tasty! Would order again.

This place saved my love for pizza friendly staff excellent food now that papa John's has closed next door I just pray they don't hire any of the staff from there because they are the reason it's gone down hill rude people horrible food

One of the best pizza places around!!! Ordered two pizzas that were absolutely delicious, the staff was very friendly and got some cake for dessert for free which was a wonderful surprise. Highly recommend!!!

Great customer service amazing food 10/10

The pics say it all. Complaint was ignored - go elsewhere

Can't complain about service or pizza

Pizza was nice but cheese was a bit undercooked, the temperature of the pizza was comparable to the surface of the sun though, service with a smile would be nice, smile more.

I had food poisoning straight afterward

Fantastic customer service very welcoming also the £1.99 lunch pizza is superb ⭐⭐⭐⭐⭐

Good pizza and good service from workers.

The pizza is fresh and a good price.

The service was really nice and quick I recommend it

Best pizza ever very nice staff definitely buy form this place!

I ordered my food an hour ago online and they never baked or delivered it. I have called the store multiple times now and I've had no answer and my calls have been hung up on too.

Popped in to get my aunt a small Hawaiian pizza but the guy serving told me that he will do me a large one for 9.99 as the deal is if you collect your pizza it's the same price as a small one. I was pleasantly surprised and it took less than 15 minutes, thank you.

Can’t believe how quickly it arrived and delicious!

Order 2 different pizza both were very oily non healthy and call the office to complain staff and the manager are very unprofessional. I wouldn't recommend.

Blinding pizza service and price.

Staff's behaviour is worst they don't greet properly and not smile when customer come to their shop

I went to food and wine to get a pack of fags turned around on my bicycle to be met with a delivery driver doing about 10 to 15 mph on he's pedal and pop ad near hit me I phoned up the store when the manager was very rude and told me I'm lying I can get proof of this with the shop I went into has cctv outside and he called me a liar and further more qhen they first opened Mr and my Mrs went to get pizza and we saw one colleague wipe he's nose with he's hands and went on to assemble the pizza for someone else no hair nets or beard nets are worn and they are very very rude to customers and know 3 days on I have the cctv know I'm gonna take this further so much for me being a liar

Staff overcharged me, was rectified with a cash refund but was still paying more than I should have, service was long and the store disorganised. No beard/hair nets worn

Always lovely fresh and hot n also so tasty!

If I can put no stars I would placed an order. An hour and 10 mins later I call the restaurant and they say 15 to 20 mins. An extra 30 mins go by and I get told 25mins and I live 5 mins down the road poor customer service telephone skills bad attitude made me very late for work and I still haven’t had food

Ordered a pizza and 2 sides at 11:46 a.m. arrived at 13:16 p.m. No updates had to call twice myself. Received cold food.

I pre ordered a pizza from Papa John's in Dagenham to be delivered at 5pm. It turned up at 4.15. I don't mind it being a bit early but 45 minutes is ridiculous. When I opened the box the pizza was stone cold . I checked their complaints procedure and they have a "no refund" policy. I won't be using this company ever again and advise anyone else not to.

Delivered hot & tasty as I'd expect from papa John's!

I love the pizza so yummy and cooked well fresh things everything I love it thank you papa John’s and thank you so much just eat

I waited for mt order which was 1 hour 55 minutes late . Very poor service 😢

That was great tasty pizza "Works".thanks

First time I’d ordered from here , food arrived promptly and was still hot ! I had ordered the meaty pizza, unfortunately the toppings were very sparse , lots of plain dough ! This would have been perfect if there was more toppings

Pizza was burnt Potatoes were great

food came late but it doesn't make me angry still 5 stars always order pizza from here love it!

The pizza was delicious and beautifully hot. Have ordered several times from Papa John and never been disappointed.

Great service. The best Pizza in town

I am disgusted by braking PAPA JOHNS PIZZA! Utterly disgusted, I found white piece of hair in my food and it’s upsetting to go into 2021 with HAIR ON MY DAMNNN PIZZA. Never again

Good food, nice and hot. Friendly delivery guy. And it was a few minutes early. What more could you ask for?!

no complaints food was very tasty

Delivery was late by 20 mins, staff apologised on phone due to high demand. Driver was super polite friendly guy. Food was perfect thank you very much.. this is my 5th or 6th order from here and its always on point! Highly recommended

Thank you very much as usual very good and fresh!!👊

Nothing like pizza,very bad taste

Pizza is always good, but tonight did not enjoy. Pizza had bbq sauce instead of original tomato sauce, it ruined the pizza as I did not ask for this, it was truly horrible. Very disappointed.

Quick service & a happy customer every time. Thank youuu

Prompt and easy transaction.Food was hot and delivered earlier than estimated time.

I have to say I was a little disappointed today with the efficiency of my order. I ordered and submitted my order at 12.30 pm requesting delivery for 6pm and received an email to say my order would be delivered at 6.30pm - so didn't quite understand why it needed 6 hours but thought perhaps it would arrive nearer 6pm but it arrived at 6.40. On arrival food was warm and to the usual standard was just disappointed with delivery time.

Delivery driver is professional and food always nice and hot

I missed my order & they brought it back the food was still hot much appreciated top tier pizza gaff

Although the pizza was delivered earlier it was squashed to one side of the box and the stuffed crust was burnt all around the edges. Usually the pizza from Papa Johns is really good. But tonight was not the night I guess

I normally order from this store around once a week. A few weeks ago I ordered my usual pizza deal with sides spending around £33. I always order garlic and herb dip, call me petty but for me I only eat my pizza with these dips (this is even the case when I cook pizza at home, for me it’s the only way to eat pizza!). In the past my dips have been left out so now my delivery note states clearly “please ensure all my dips are present before delivering”. Low and behold my delivery came and the dips were left out, I immediately called the store and spoke to the manager on duty “Sam”, he was from the get go very confrontational and rather than apologise and say he’d send them over he berated me and got quite defensive blaming the driver. He even went so far to pretend the driver was there and shouting at him (there is no way the driver could have got back to the store in that time). He eventually said he’d send the dips over, my partner in the meantime started to eat his pizza. He chose stuffed crust and I have honestly never seen such a sorry pizza in my life! It was spongy and soggy, almost like it had been microwaved. Needless to say he did not eat it, my pizza was fine but by the time my dips came and having my other half disappointed with his our appetite was ruined and we left near on all our pizza. Fast forward to today, my daughter and I decided to order pizza. I ordered online and awaited my order, after time was getting on I launched the tracker only to have the message that my pizza was CANCELLED! I called the store and the same Sam answered, his excuse was that I was rude and called him names.. what rubbish. He was rude, unprofessional and downright confrontational in my initial complaint. I will now be taking my complaint further to head office, I was intending to do so beforehand and only wish I did but with Covid-19 and offices on shutdown I left it. They will be hearing from me first thing!

Asked them for NO PORK, the whole pizza full of pork! Phoned the restaurant an wouldn’t offer to change the pizza or refund.

My food was cold and I want a refund

Pizzas were amazing, just enough tomato base, unlike competitors. Plenty of toppings, an all round perfect bite every time. And had to try choc swirls. O.M.G its a must.

Good pizza, early delivery can’t complain tbh

The man that delivered the food was disgustingly rude and my food was left on the floor in the main lobby of my flats as he refused to come upstairs even though I explained I was on my own with a newborn baby

Wont order again from here. I dont understand how an original base pizza or stuff crust too both came on a base that was thinner than paper....sauce on pizza tasted weird too. Over priced and not enjoyable.

They forgot to add mushrooms on Margarita pizza, but of course they charge me.

Amazing food as always. Never disappointed. I love papa John's.

Great timing, great delivery guy and great food! Ordered "All The Meats" pizza and it was great. Would order again!

My order was late and over cooked 👎

Forgot the two pepsi's I ordered

It was very good apart from coming late

I was told my food would be delivered at 8.30pm. At 8.45pm I rang the restaurant, my order had still not left the restaurant, they apologised but a free side order / soft drink would have been a nice gesture. The delivery driver turned up, no apology no smile, just a plain grunt!!! However, the food was good. shame about the lousy service.

It was fresh, warm and tasty, first time had a tasty and fresh pizza in the Uk.

not happy food was not very hot

Ppppiiiizzzzzzzzzzzzzzzaaaaaaaa!!!!!!

Fod was delivered quickly and it was hot.

Refused to honour the Just Eat discount voucher, was very rude on the phone. Won't be ordering again due to poor customer service and below average food.

My food arrived nice and hot, the delivery driver was very polite , I will be definitely ordering from you soon.unlike McDonald's.

A very quick service, and got my food delivered 20minutes early

My favourite pizza place. Never less than excellent.

Was disappointed with my order wasn’t that hot and the potato wedges were stuck to the paper so much I couldn’t get them off and had to throw them away

Missing an item from order however was expected to pay for the order before it had been completed, so I said no and forced them to bring the missing item before paying. Simple really check the orders right before leaving the restaurant.

I'm always satisfied with the food I get from the Papa John's in dagenham. Good quality great taste and prompt delivery. They always get my order right compared to other branches. Tip: try the garlic cheese sticks!

A bit over salty pepperoni pizza

This was the worst pizza,s ihave ever had.will not be using papa johns again

very nice pizza and chicken thanks

Excellent quality food and delivered on time. Just what you want and was very hot .5 star's all round..

Food delicious and so happy it arrived early than expected!!!

my food was over an hour late, cold and all they offered me was 1 free side next time I order. let it be known that I will never order from a restaurant with such poor customer service

did deliver when I called they were rude and nasty!!!

The pizza from here is always greattttttt and the chicken poppers hit the spot with the kids.

Order I placed one item was wrong the restaurant when contacted were very appaling when explained an item was wrong of which I was told I was wrong and they were right because they were now closing ... brilliant customer service right there !! later speaking to just eat online it was confirmed they were wrong and wouldn't refund the difference in price to what I had received definitely will be losing a customer which orders regularly from them absolute shambles on the way they speak with paying customers, even the 1 star is generous as I can't put none

ordered a pizza where sizes were not mentioned so I thought £13.00 pizza would me the big one and shocked when received tiny pizza. Not satisfied with first order.

Food was cold when delivered and the wedges were really under cooked

wrong order was delivered at first, even though they corrected it the food wasn’t as nice as usual. bit disappointed. :-(

Pizza was pretty much cold by the time it got to me, it would’ve been really nice if it was hot.

after ordering and confirming order. I waited an extra 15 mins for my order only to call up and be told they don’t accept orders.

Papa John's never fails with their food. Staff are friendly and food is always good and hot. Delivery is always on time or a few minutes early. Tastiest place.

Very corey and mingey with the feen

I have always ordered from here never had a problem with food or staff best pizza thank you

I often buy from Papa John's pizza because e my kids love it, however, this last time I have ordered the pizza came a bit dry and no cheese really bit I could not even taste the cheese. however, they good but not as good as they normally do.

Did not disappoint! Pizza looked and tasted delicious and the wedges too!

My only complaint is the drivers can never find the way into my block of flats, there satnavs take them to the back of the block, they don’t seem to have the common sense to walk to the front and press the intercom