Papa Johns in Birmingham

need to stay off their phones when delivering food. this has happened a few times before. food was cold.

When we finally received our order it was cold. Ever hot item was well past its best. The cardboard boxes were all soggy and moist. It arrived 30 minutes after its latest advertised time. One pizza was missing the Oregano topping.

I pinpointed my exactly location but no one seems to look at it! Food was cold by the time it got here.

excellent food excellent delivery and excellent discount Thank you x

I allways use this Papa John's as my go to Pizza shop . The pizzas are always top notch and delivered on time or early . ☆☆☆☆☆ take away

Pizza was ready very quick - thanks!

Cold and not tasty I have 4 boxes sitting there no one will touch them!

Food was expensive and not great quality most went in the bin

Disgusting attitude from one member of staff think he's the boss or at least he thinks he is vile attitude

Took over an hour to be delivered. If the ‘track your order’ was correct it was out for delivery for over 20mins when should be a 5min journey. Probably not helped by the driver sitting on his phone in the driveway for 5mins before contacting to say he’d arrived. Unsurprisingly food was cold.

Pizza's from papas are extremely nice but on 2 occasions now our vegan pizza has been wrong from this store, I left a msg in the driver box when ordered online but didn't get through so you could do with a comment box on the site or maybe just get it right if we ever order again from this store, pics show missing items on the vegan pizza

I have wait for my order 30 minuts and then i call the restaurant 2 times whit no respons last time ordering from papa's jons

Disgusting food. Dont be naive and come here, just go to another branch.

Pizza wos cold, my tango 1,5L didt come, driver wos completly usless,

Wow.... Incredible food, never had Papa Johns before ans I regret that now. Great service, great food. 5 stars!

Got the best deals all the time,they always have student special offers on collections,which i never miss. Highly recommend 👍🍕🍕

Excellent service quality food. Friendly staff

Really fast delivery , still quite hot and up to their usual standard of quality . I would recommend this pizza outlet to anyone . First Rate ***** .

Picked up a pizza last night, spent the night throwing it up in the toilet. Some serious hygiene concerns here. Reading from previous reviews that include ex-employees, I shouldn't be surprised, as they've openly admitted poor hygiene practices, including sanitisation. Wish I'd never have bothered!!

My Pizza arrived a few seconds after I got a message saying it was on its way . Very pleased with this order as the food was still hot . I was amazed how quickly they processed my order . I highly recommend this take away

For the second time now my food hasn’t arrived from this place. Gone hungry again. Its a joke

Small shop, for ordering, collection or delivery, I collected mine, took 10 mins or so, friendly staff. Able to park outside and wait, in-between local shops. 1st time using papa John's, not bad at all !

Pizza was okay but the potato pops were cold. Had belly ache after eating. First time ordering in about two years and wouldn’t rush back.

my pizza was on point can't fault them

Rubbish customer service from the lady on the phone, delivered late and didn’t taste the best

They deliver quite quick normally... Quality is much better normally Shame not this time

One of the garlic cheese sticks was burnt and hard :( very disappointing

Food was tasty and arrived early. Would order again.

Worst place ever. First of all, food is disgusting as there isnt any hygiene maintained. Workers are underpaid according to the amount they work. No workers rights. Rude boss. Wants workers to work like a labour but pays nothing compared to it. Food is cross contaminated. Beef, pork, chicken, vegan, etx everything is made with same unwashed hands and platform. Not recommended at all. (Ex worker)

Myself and friend thoroughly enjoyed our meal it was the 'all meat' with a few extra trimmings. Absolutely delicious. Thanks to the hardworking team at Pappa Johns.

Horrible delivery service. The driver did not put the postcode and I had to walk up the road to collect it from him. He was also very rude saying he won’t deliver because he couldn’t find the place. We have never had anyone have difficulty finding the place before. It was just bizarre! If I need to walk up the lane and across the road to collect my order I could have just gone to a restaurant for a take away instead. I’m paying for a delivery service and that was rubbish! Totally unhappy! Food was ok, but worst delivery ever!

Best pizza in town.but expensive

Didn’t receive my order at all

They don’t pay their workers properly and take advantage of them

Customer service would have got them the other star

1 fast delivery of pizza for while I always have been papa johns customers I would recommend this branch very highly

Food never came rang, was told it was coming still never came then restaurant closed not taking calls. Pathetic just cancel the order and tell me

Since Christmas the service has gone down hill abit the old staff was friendly the new ones don't acknowledge you there and the pizzas don't have a lot of toppings on them at all so will not be using again and will stick to pizza hut where it is much more inviting and the food is spot on

Food was nice but delivery was 1 hour and 15 mins late

Ordered at 6.40pm, the order arrived at 9.05pm absolutely stone cold. As the order was over an hour later than the estimated delivery time (7.25-7.45) we kept ringing the restaurant to see where it was. Never got any answer and still can't get through now to make a complaint about the food and get our money back. Wouldn't order again

Uber delivery late more then 1h and very rude staff

Ordered online - waited a hour and a half pizza never came, store not answering - took money from my bank 😣

Even though it was 30 mins late it was nice and hot and very tasty so being late didn’t matter 👍well worth the extra 30 mins but let us know it’s going to be late that’s all we ask.

The £4.99 lunch offer is well worth it. Drink and pizza

Hello Horrible attitude by the PAPA JOHN driver. After i have made mistake with the address i asked multiple time what should i do to get to the right address. Drive asked me for £5 cash. Also 15 min later he called me and laughed on the phone and telling me not gonna deliver. Be aware

Always have my pizza from here! Accidentally put it as a collection when needed it delivered but rang up and they sorted it! Thank you appreciated!

Late food, called to ask where food was and was spoke to a rude girl with a serious attitude problem. Food was not worth the wait and hassle. I won't be spending money at Papa Johns in Erdington again.

The base was undercooked, there was hardly any cheese and the pizza was smothered in tomato purée

Delivery man cheerful and polite. Food hot and very tasty!

My son won’t eat any other pizza

If buying full price very expensive However, pizzas are always cooked well and presented well, very easy to order on line and staff are pleasant in store

Pizza arrived cold , however I don't know how to get a refund

Delivery, value, etc is all generally great. The only thing I didn't like was that there wasn't much of the toppings on the pizza. We had an XXL stuffed crust Mexicana pizza - the spicy beef bits on each slice you could have counted on one hand. I will order from somewhere I know I get a better amount of toppings in future.

Please for your own safety do not eat from here good luck and god bless you all

Not very generous on the meat. Average pizza, I'll stick with the hut in future.

I ordered at 19:00, it's 21.37 and i still dont have the f.. pizza

Shocking. Phoned to chase up after an hour later than expected. They had lost/forgot the order

Ordered pizza... is like raw and plastics no flavour no taste.. vegetables is raw... im dissapointed

Not happy with service, cold food and ordered drinks and driver didn’t bring them

We probably order from here, once a fortnight, and normally have the same pizzas. I don't know what they put on my pizza last night but it was vile. I had eaten 2 pieces without issue then I bit into the 3 piece I tasted something nasty. It instantly made me feel sick, that was the end of the pizza, or so I thought until 01.50 hrs when it decided to make a return. Now these will say it wasn't there pizza, but I can guarantee 100% it was, I know when I taste bad food. My faith in this shop has been destroyed and I won't be ordering anything again

The base wasn't thin, this is why.

Very nice, little small for the price but still a great pizza 🍕

Missing tuna on pepperoni pizza and chicken on the Mexican pizza

Delivery lady was absolutely stunning and I mean 😍 😀 ☺ and

Pizza was ok, arrived warm the sides where cold and chicken didnt seem fresh. Which makes no sense when the food came 25mins early

Hello so this is the person who ordered the pizzas and the other stuff it hasn't came yet

Delivery driver was very pleasant and lovely to say hello to.

Always have pizza from here great pizzas but they sometimes forget the extra sauce I pay for

The food came on time but when I opened the box my pizza had no barbecue sauce on it. I ordered bbq chicken pizza.

Food was gorgeous, a little late but not too bad

I payed for 3 dips. Didn’t receive any

I had a Very bad experience. First time ordering. Ordered 2 extra large vegetarian pizzas for the weekend. Cold and disgusting look. Taste like frozen pizza. Tesco or Asda's frozen pizza is better and cheaper then Papa John's pizza. Garlic sauce taste like melted butter. Very watery. Very bad experience, waste money. Spoilt my day with my family. I am not writing this because I want my money back. I am writing this as it spoilt my day. You should work on your vegetarian pizzas and the colour of your pizzas. Will never ever recommend this company to my family or friends or anyone. Not happy. Whoever is reading this please do not order this pizza unless this is the only food left in the world.

I will not order from them again I placed the order at 6.55 showed up at my door after I had to phone them cold at 8.45 I have paid almost £20 for the food load of rubbish they have lost a customer don't waste your money by ordering from papa John"s.

Over 2 hours for my food to be delivered. When it finally arrived there was food I hadn't ordered and I was missing the Pepsi max I did order. One of the worse services I have ever used with the the restaurant blaming the just eat app or what ever and just eats live chat being completely unhelpful. Shocking experience.

Waited over 2 hours for food delivery. Pizza not as usually quality. Disappointing

Hasn’t even one yet! Over an our late! I’ve rang restaurant a few times, and each time it said it was out for delivery, yet when I tried to see what I can have for inconvenience, they say they will give it to the driver.... ok... but it’s not out for delivery then as you just admitted it... please do t order when you are waiting to go to bed.

By far the best pizza I've had in a long time,presentation was fantastic.

Bit over priced for the quality

Very quick delivery, great tasting pizza and really friendly delivery guy. Fantastic! Thank you!

Food was flavourless had better pizzas out the freezer

As always, excellent food from this takeaway 😋

Can u explain why my food was left outside in the cold ? Without imforming me

The Pepperoni Pizza was delicious, however we were disappointed with the amount of Pepperoni received as we had paid for an additional topping which was apparently omitted.

Anyone with allergies should avoid. Purposefully includes dairy cheese on dairy free pizza. Managed to put vegan cheese on the base but then put dairy cheese in the crust. Would never order again as this is the second time non Vegan pizza has been sent when specifically ordered.

Food was an hour and a half late and then the food was barely warm, took us 45 mins for someone to answer the phone

It was cold when i got it an it took just under an hour to arrive past the time it said

Didn’t even get my pizza how do I get a refund

Absolutely appauled. Hygiene seals were broken, one pizza looked like it had been messed with, pizza was also luke warm/cold. Called the restaurant to complain. The guy on the phone was half asleep not really interested. Got told I could wait another hour for food, when I've just complained about the standard.. no thankyou, then got told to ask just eat for a refund, which I did, but they can't help as its the restaurants issue. Disgusting. Will not be buying from here again. Also several people popped up on my socials stating theyve also had bad experiences. Nearly £35 wasted. I had to make something else for me and my son.

Food arrived hot and in perfect condition. Delivery driver polite and friendly. Will definitely order again. Happy customer.

Pizza came quick and driver was nice but had ordered £2 worth of dips not included. Wanted to send complaint email but only option was a phone number, cannot be arsed to call someone over this. So, not great company wide customer service options either.

Everything was great but the 45 mins late. When I phoned up the guy on the phone couldn’t help more and couldn’t apologise more.the delivery guy was great too even apologised too. Happy new year too you guys

Took over two hours for the food to be delivered! I know it’s a busy night but stop taking orders if you know your busy! Once the food arrived it was hot but not very tasty lacked toppings and way too much tomato base. Unfortunately I won’t order again from there.

Chicken uncooked, seal on box broke, dough uncooked. Very disappointed

The pizza could have been warmer.

Undercooked & dripping with grease, delivery was early but it clearly needed to be cooked longer. Disappointing.

Had an issue with the order & not everything turned up. But the team in the shop got everything sorted quickly with nice fresh pizza. Thanks!

Food was late, cold and tasted like rubber. Tried calling the store to find out where order was and about the food being cold for it to just ring out all the time

Order was place to be delivered latest 7.30 Did not got any phone call from shop to say it would be late Chased the call at 7.55 to be told it is still waiting for a driver to turn up to bring it out. The manager PJ at no point apologised was confrontational and quite frankly is rude. At no point did the manager apologise for the delay. When I brought this up he then told me I was being argumentative. They did not explain a reason for a delay and quite frankly are disrespectful

Good pizzas for good prices. Offers available as well

Absolutely awful, items missing from order and when the arrived they were stone cold, ordered thin crust, they weren’t, toppings missing from 2 of them , undercooked doughy base worst £30+ money I’ve ever spent ! Will never use again 😡