Paolo's Italian in Scottish Borders

Food was lovely, but my mother asked for a pizza/flatbread style garlic bread for the whole table to share, and double checked that the waitress had understood this. What we received was two small slices of bread with some garlic butter on, which not only wasn't what we'd asked for, but was horrifically overpriced for what it was.

Awful, rude staff. Walked out before we made the mistake of enduring a meal.

Wasn't sure what to expect from an Italian restaurant in Galashiels, but thought we'd give it a go.. We were completely blown away! Some of the best food I've eaten, the service was outstanding, and it's gorgeous inside. Paolo's take a bow... we've been telling everyone about it, and we can't wait to go back 😊

Ordered online for delivery at 20:30, my order was accepted and money was taken out my account. Got a text 10 minutes before they closed telling me my order was cancelled with no reason why. I tried to call the restaurant 4 times and it went straight to answer machine. Very poor service. Ordered a Dominoes instead came within 20 mins and much cheaper.

Over priced for what it is pluss added a tip of 12.5 percent on top of the bill without even asking never again will I be back

Did not receive called number 20 plus times did not connect absolute joke do not order

Superb menu, mussels delicious with a fabulous surprise crouton at the bottom. Mama’s lasagne fantastic.

Went for a wee evening snack. And was very impressed.. the staff were friendly and chatty.. but not pushy.. the food was really tasty.. a good size portion and was not expensive.. I will definitely be going back when I'm in the area.. can highly recommend..

Food took over an hour to arrive. By the time it got here, it was cold enough to assume that the driver had travelled via the Artic Circle. I don't know what was sadder, the sub zero temperature of the food or the flaccid looking chips that Paulo was trying to pass off as edible or maybe it was the calamari that apparently came dressed as indescribably greasy prawns. We're not angry, just disappointed. All in all, an extremely dissatisfying, underwhelming take-away service.

The food was really nice. However the pizza took one entire hour to make despite 2 of the kid's meals coming withing 20 minutes. The service was a little questionable as we had to approach the waiters instead of being served and there are a lot of flies around the area. But the solution was nice.

Good gf pizza, great service. Would visit again.

Booked in advance for Sunday evening but after ordering was informed that they had run out of Pizza dough so no Pizza was available.

Food was ok ,could do with more seafood choices. Menu options were not all available and varied from online menu. Would have loved seafood pizza And fruits of the sea options as a traditional Italian restaurant Would serve. Staff were friendly, premises were clean and tidy.

We have been coming here regularly, for quite sometime. However my disabled sister, doesn't eat a lot, and the potions are good, so we end up with it boxed up to take away. I requested a child's portion for her, but got refused under 13s only, if they are making the food, for a child why on earth, can't the make it for small eaters too. We will now be looking for another restaurant, who can accommodate us. It's a shame, as the food is very good, although, the service needs looking at.

Absolutely appalled at my treatment tonight on advising the chef of my "luke warm" lasagna tonight. To be told to take the issue to the waiting staff, who then took my distinctly average cold dish and passed it back to the "chef" was not called for. Disappointing to say the least as we were fortnightly customers during lockdown, trying to keep small businesses going. Shouldn't have bothered and spent my hard earned cash with someone who cared and at the very least had some manners and accepted the watery dish was not up to scratch!

Excellent service so good iam ordering again tonight

My order was marked "Delivered" during the projected delivery time slot but actually didn't arrive for another 45 mins, making it a half hour late. I wouldn't have minded so much if the food was hot, but eating room temp pizza and fries when we live less than 5 minutes away is really disappointing, as well as an incorrect item. We prompted an order update when it was slightly late after already being marked Delivered but never heard back from the restaurant and nothing to explain at the door.

Part of order missing but delivered separately later. Food all excellent. Good packaging.

Great friendly staff. Dog friendly, great service and a really nice choice on the menu

Came here with family for dinner. Great menu, loads of options and brilliant for gluten free - massive amounts of choice. I got the gf pizza which was great. Only let down was the lack of gf desserts - only gelato. Although a lot of flavours, with such an extensive gf menu for starters and mains, I would have expected more choice for desserts. The staff were helpful and friendly. Overall a really good meal and would come back.

Lovely fresh food.. really enjoyed 😊

Food was amazing can't say the same about the waitresses. First one was so ditzy stood about looking bored no taking our order or asking if all was good or offering if need more drink had to shout them down. She went away n another came in hungover as we overheard them talking n opened all doors and restaurant was cold not very nice weather for that. Someone got up n shut one sides door. Can't fault the delicious pizza

Was a lovely restaurant, but unfortunately I ordered the spinach and ricotta ravioli, hoping for a large bowl for £15. But I received 4 squares of ravioli. Hubby had a pizza which was a very good size and only £14. I just wish the server had told me how small my main was going to be when ordering, so I could of ordered a side or something else. I left feeling very disappointed that I spent £15 for four pieces of pasta.

Piping hot when it arrived, great portion size, food quality amazing as always. The garlic bread is out of this world!

Went for light lunch of Minestrone soup and rolls which was good, followed by homemade pastries

Ordered breakfast that didn't arrive, only to be told 1 hour later breakfast had finished and it was now lunchtime menu. Ignorant behaviour by the staf.

Really disappointed. Brunch took 40 minutes to he served . We had to ask for a second drink, avocado and poached eggs on toast and a scraping of avocado and was drowned in a hollandaise sauce that tasted of vinegar rather than butter and lemon. Previous experience had been lovely so hope this was an aberration.

Popped in on spec , only one table available as they were very busy and no wonder. Really nice food and great service and a good choice of menu. Will definitely return to Paolo's next time I'm in Galashiels

Order Cancelled 10 minutes after expected delivery, No contact before this to resolve any issues or even just refund any items that couldn't be delivered

Hearty and excellent breakfast, homemade bread, smiling waiters. Good value for money. 🙂

this place never fails to amaze me with its authentic and interesting menu. Vongole fresh from the sea, topped with mollica and perfect pasta. Pizza friarielli .... who knew? wowing our tastebuds with a new and exotic flavour.... pasta with a zesty orange sauce? Just blew me away... keep it coming Paulo and your amazing team.... oh and don't forget to pick up a freshly baked Sourdough bread.... fresh from the oven. (PS best coffee and Pasticcino...)

The food was outstanding! Highly recommend! Will order again! Friendly service. Didn’t really mind it being late once I tasted it! Taste of Italy!!!

Lasagne tasted funny. Hardly any meat. Sticky toffee pudding was very dry Disappointed in the food.

Called in after reading about the Lasagne to die for. That was the best drop in choice made ever. Staff were great, venue is lovely and spotless. Food divine.

Lovely food, well presented and fresh. Portions were a little small if you are a big eater. I had a carbonara, which was very enjoyable.

Really nice pasta - I had spinach and ricotta ravioli, my friend a carbonara, both freshly made with good pasta and well made sauces. Very nice side salad, with tasty 'heritage' tomatoes, lovely friendly wait staff (a little slow when we wanted the bill, but better that than hassling us out of the door). A bit quiet on the Tuesday night we went, apart from the birthday at the next table (which was nice), but the food deserves more customers. A nice place for a casual dinner of simple but very well made home style Italian food.

Food never arrived. Was sent a notification to say it was on its way and it never turned up. Waited all night for something to eat only to go to bed hungry !

Food is just generally bad but more significantly was the small container of hardened melted cheese which came as a separate item to the fries itself as part of my Parmesan fries

Delicious food, even had it 2 days in a row

Food is amazing but I ordered it for 7pm for a reason and it arrived 20 minutes early I know that’s better than being late but would appreciate in the future it came at the time requested

Excellent service and nice atmosphere. However, the food was rather underwhelming.

Was visiting the Scottish Borders from London and I’m so so glad I stopped here for dinner after a long day of travelling! Rapid service, every member of staff was so lovely and friendly and the food was exceptional- some of the best pasta I’ve ever had. Cannot recommend enough!

Delighted with times and quality of food. Arrived piping hot and it was delicious as always.

food was very very tasty. super impressed.

stopped for lunch food was wonderful and all staff very friendly, they also make their own fresh bread which I loved🥰 and bought some to take back home. We will be back with family and friends. Thank you👋🙂

The most delicious pizza ever, I can’t get enough of the food from here. What a gem. 💎

Great Italian! One of the best places to eat in the Borders and the staff are great!

Wrong pizza delivered. Contacted paolo’s regarding wrong pizza. After checking order agreed mistake and send out what we ordered. This took just over 1hour although pizza was good, the hour with the other items delivered, the chips were soggy and un-eatable. The garlic bread dried out and like very thick Melba toast. Totally ruined dining experience.

food 2 hours late cold and drinks spilled on delivery

Great coffee and delicious cakes. Brilliant friendly and knowledgeable staff who were very attentive. The owner also came out to ask if everything was OK. Very impressed with everything. Well worth a visit, you won't be disappointed

Tried multiple times to cancel this order and get a refund, including multiple phone calls! had to wait for delivery driver to arrive in hopes of them having a contact to cancel the order. they arrived and said I had to call the shop to cancel. phoned the shop in front of the driver with speaker phone on to prove shop was shut/no answer. driver then left food in my hands, ran to the car and drove off refusing to call his boss/manager, food was also ice cold/poor quality. Still after my refund!!!

A family friend took us out for a birthday lunch as I was away for my actual birthday. We have been here about 4 times in the past with no complaints. Sadly not this time. From the lack of welcoming to a trainee waitress (I fully appreciate people have to learn but I think she would be more suited to a non customer facing job!) Owner approached us when we arrived and asked if we had a reservation to which I said yes he said for 5 and pointed to the table and walked away. Drinks order was taken about 5 mins after we sat down. When waitress came to take order she clearly should have had someone to guide her through the ordering system. When we eventually gave our order another member of staff came over to recap the order. Food was not great this time. Bruschetta came on a ciabatta roll halved very think bread roll which is far too much dough for a starter. Pizzas wafer thin and soggy. Meatballs came on another slab of doorstep ciabatta although I hold my hands up to not reading menu correctly, never have I had meatballs on bread in an Italian before. £17 for 3 meatballs on a lump of bread 🤷‍♀️ Lack of customer service all round on this visit. Will not recommend and will definitely not return.

Fantastic food, lovely drinks and excellent serive. A wee gem in Galashiels

Brownies were gorgeous 🥰 definitely having one again in future 💯

Food was amazing, especially the chicken burger! Bruschetta Pomodoro was lovely and fresh. Super tasty! Food came on time and the delivery driver was nice and friendly too! Highly recommend, and will definitely be ordering again soon.

we ordered sweet potato fries but it came with normal fries which was disappointing

Food arrived late. All the food was cold. No apology from driver.

Pizzas were absolutely delicious! Will 100% be ordering again.

Booked an evening meal with a group of 8 (4 adults, 4 kids). Food was exceptional. Great value and service. Highly recommended

Food took about 2 hours to arrive, food was lukewarm, not a great first impression

Last minute decision to go here again. Had chicken penne with a side salad followed by tiramisu. Couldn’t fault any of it - delish 👌 Service was good too so doubtless I’ll be back 🙃

Delivery driver took the food to the wrong place and then was rude to the person receiving the food after explicit instructions were put on the order

Food is always amazing, absolutely delicious. Arrived piping hot, the bread is just beautiful! Thanks again!

I chose this restaurant as my children were going to a concert and we wanted a meal, the food was fantastic as was the service, never felt rushed and the staff were chatty without being intrusive, would definitely recommend

Only went in briefly for a quick coffee but it was good. Staff in particular were friendly and welcoming.

Went here a couple of weeks ago for dad's 90th birthday birthday .He loved it . Myself and my partner are vegan so 3 choices which are as boring as you can get . Pasta in truffle oil or arabata pasta or vegan pizza with no vegan cheese ? A meat eater would not be offered this so why should vegans . Seriously in this day and age . Staff were great Restaurant was lovely , but upset that I had to pay 15 quid for boiled pasta in oil .

Great food which arrived promptly. Staff were helpful. It was Mother's Day so there was a lively ambience.

Found this hidden gem one lunchtime. Food outstanding as was the customer service.

Only 5 stars because there isn't more. I have been coming to this restaurant regularly for 1 year and a half and the high quality never has changed. It is so nice to see all those families enjoining together as groups of friends. I highly recommend this place if you are around the Scottish Borders 👍

Just been to Paolo's for breakfast. Great menu choice, friendly service relaxed atmosphere and no rush to move us on. Food was absolutely delicious and would highly recommend a visit

Order was an hour late, pizzas were cold and soggy when delivered. This is the 3rd time this has happened recently after using before with no issues. Restaurant not helpful when I’ve phoned.

sent wrong pizza, couldn't contact as straight to voicemail no call back

Tuesday night date night supper . Delicious authentic Italian pizza and tasty lasagne. Proactive Polite cheerful smart staff. Outstandingly clean. Loved it will be back more often. Relaxed atmosphere- it did take nearly an hour from arrival to mains, think it depends what you order & how busy the deliveroo is. Still deserves 5 stars.

Food tastes delicious. Could have done with being hotter but we do live 5 miles away from the place.

The garlic bread was tasteless and I could have had better at Iceland. The sicky toffee pudding was passable but cold. When I called the restaurant for support they were rude.

Food was late, driver was not very polite when I asked why it was late, then mentioned that pizza was cold - he rushed off without apologising and shouted ‘talk to the boss and that he’d had a few stops before our delivery’ this is the 3rd time that food had been late and cold and service is not acceptable

This is a fantastic Italian restaurant where everything was fresh and tasty. Fair prices and really attentive good service. Wouod highly recommend and we will definitely return as a family

Pasta was excellent will be ordering again thank you

Food terrible nothing seasoned soup was worst sheets of pasta whole cherry Tom's potato chunks whoever made this should now be a kp man courses diabolical too many complaints to to type I amanitalianchefmyselfhave never ever been served this food did you knowbruchetta does not have 24 half Tom's a disaster will never recommend this placebos angry

Very disappointed with Gnocchi Margherita and sticking toffee pudding. They both are not nice at all. I’m very upset. I won’t order these ever again.

Order was delivered on time with care. Delivery person was very nice and humble.

We met for lunch last Friday to say goodbye and good luck to a colleague who also chose the venue. It was my first visit so not sure what to expect but was very pleasantly surprised; the food and the service was of a high standard, lots of choice, with only one out of our party of twelve being disappointed with her choice. I had a very tasty risotto and a gorgeous lemony mocktail which was a great combination. It isn't the cheapest place I've had lunch but I am happy to pay a little more for good quality on a special occasion and will definitely be back.

We’ve visited before and we’re really looking forward to a return visit but sadly ended up disappointed overall. While the service was good and the dishes tasty, the food was served on cold plates so got cool very quickly and the pizza ended up tough. The restaurant itself wasn’t terribly warm either so added to the cooling effect. Warm plates and sharper knives definitely required.

The pappardelle porcini could have used a little salt, but the arancini were amazing, and overall a good price and good delivery time

my food was not good at all the pasta mushroom were not cooked well, pizza was burnt

Shame, but my food was very bland. Very surprised the chef thought that was OK! Waiter was lovely but won't go again.

Food was 25 mins late, and was a bit cold on arrival but stuck in oven for a bit and this was fine.

My wife and I wanted a quick and light lunch so went to Paolo’s Italian. This was our first visit and first impressions were good. It is bright and modern, the number of customers was encouraging indicating that this restaurant is good. We ordered hot drinks, Americano coffee for my wife and tea for me. They came quickly. My wife ordered a scone with cream and jam, as set out in the menu for £3.00. I ordered a panini with chicken. The scone came quickly, I waited at least 20 minutes for the panini. The scone was nice enough and the cream was ok. The panini however was very nice. The coffee was good. Because I had waited so long for my panini, I had drunk my tea so I asked for the tea pot to be filled with hot water, which it was. We were served by two young ladies who were nice and efficient. When the bill arrived I was surprised and a little annoyed to see that I had been charged 80p for the extra hot water and more for butter/cream and jam. I queried the extra charges for the butter/cream and jam and was told by the manager that these were normal extra charges; I challenged this saying that the menu stated quite clearly that a scone with cream and jam is £3.00. He checked the menu and then had the final bill adjusted. I did not challenge the extra charge for the hot water, perhaps I should have when you consider that many cafes and restaurants provide extra hot water when they bring tea to the table. All in all, we did enjoy what we had but any pleasure was short lived when the bill arrived. The manager did deal with our query effectively, but these extra charges should not have been applied in the first place. Whilst the food was good, not sure if we will visit again.

superb,excellent value and quantity.

Pizza needed a reheat as did the chips. Decent all round take away, Not my usual order so happy enough.

Love ordering from here, food has always been fantastic and delivery times are always fairly accurate. Will use again soon!

I’m honed restaurant to check on food twice, was told it was out for delivery first time then when I phoned back 20 mins later was told it had just left restaurant. It was another 20 mins until it arrived and delivery driver said he’d come straight here. Food was cold and pizza boxes full of condensation and despite putting in oven, these were not nice.

Hadn’t been here in ages but glad I went back with family. Modern feel to the restaurant, and a good choice of pasta, pizzas, meat and seafood dishes. Calzones were stuffed which means they’re not awfully hot in the middle but we didn’t mind. Everything else was top notch, tiramisu excellent. Nice coffee and good choice of wines. Service was efficient. Not the cheapest in town but worth it for the quality.

Fab Xmas night out enjoyed fab meal in paolo, great service xx

Only a bit late but tasted amazing and the driver did apologise and was so friendly. Love this place!

Waited an Hour and Thirty minutes for cold food. as well as this the pizza that got delivered was not the right one.

Lovely food, good portions and on time

Went for dinner here on the 01/12/23, the food was amazing and presented well, and the staff were very friendly and helpful and the atmosphere was calm and the places cleanliness was great

Lovely unexpected find. Pasta with truffle was gorgeous. Lovely staff too. Highly recommend.

What a find. This is a relaxed, unpretentious restaurant. Laid out in a ‘diner style setting it’s a warm friendly environment and the service is excellent. The star of the show though is the food. Authentic Italian cooking at its best. This is our second visit in a couple of months. We shared a Frito of calamari, zucchini and king prawns. My wife had a margarita pizza and I had Bucatini Amatriciana followed by tiramisu. All of the food was exceptional. We can’t wait for our next visit.