Panku Llandudno in Conwy

Very disappointed with lack of service, just went in with friend for food, sat there for over 7min, and no one came to help or assist us. Instead they were sat on step outside, didn't have a clue new customers were waiting to be served.

Ordered the battered sausage from the MAINS section of the menu.It said £5 so as it was in mains and it was a fiver I thought that's not a bad price. Assuming (maybe wrong) that the price and the fact it was in a mains section of the menu that it would come with chips or even a salad. 10 minutes later the guy turns up with 1 regular sized battered sausage in a basket. 1 sausage for £5 the waiter told us then that chips were extra. We could only laugh at how much we had been ripped off. I wouldn't go back the price does not reflect in quality of food or portion. The waiter told us he was embarrassed because he agreed with our complaint. Poor guy is bound by his manager greed.

We are in our mid 60s - and love fish n chips - so a lifetimes experiences. This place - is the WORST - by a long chalk - in a league of its own. - advertises outside - "probably the best in Llandudno" - they need a white van, medics and straight jackets - must be delusional or cant read their reviews. Small fish, chips, mushy peas and two drinks >>> £17 + !!!! Frozen chips - and the fish looked like - one of those hot dog sausages - you get in a tin - with batter on (tiny & skinny). - I said i ordered fish not a battered sausage - he replied - that is fish. You could honestly fit the whole meal - on a medium bread bap. My wife couldnt believe - i didnt refuse it (as is my nature) - i said i was so shocked - i was actually - lost for words. Service was BELOW that of TVs "Fawlty Towers". Attrocious experience !! Had to rate it 1 - doesnt accept 0 or Minus

After several visits here, last few visits I've been very dissapointed with standard of service, such a simple request " please don't put the two separate cakes on one plate" and get disgusting looks off catering manager. Yesterday was final nail in coffin when the was insufficient hot water in our tea pot, I returned and politely asked for more up water when member of staff did top up hot water butthen added some sarcastic comment. I will never go there again, I will spend my money in better managed cafes in llandudno and happier surroundings with friendlier staff😃

Oh Dear God What’s an absolute car crash of a business, rather entertaining to be honest. The problem with setting up a business inside another business is that if everybody isn’t onboard then it turn into a CarryOn movie. We visited this place as we had heard great things about these burgers. But been able to make a burger is very different from running a business or even serving a burger to a table. The FATCATS staff have no interest in dealing with anything about the burger business. The food had to be ordered on an app, with a minimum order of £20 which is outrageous for a burger. When the burger arrived we had the honour of receiving it in a plastic tray with wooden cutlery by 2 young lads that looked liked they just come off the streets after playing football with there mate. BUT EVEN WITH ALL THE NEGATIVE THE BURGERS ARE INCREDABLE