Panku Llandudno in Conwy

Very disappointed with lack of service, just went in with friend for food, sat there for over 7min, and no one came to help or assist us. Instead they were sat on step outside, didn't have a clue new customers were waiting to be served.

After several visits here, last few visits I've been very dissapointed with standard of service, such a simple request " please don't put the two separate cakes on one plate" and get disgusting looks off catering manager. Yesterday was final nail in coffin when the was insufficient hot water in our tea pot, I returned and politely asked for more up water when member of staff did top up hot water butthen added some sarcastic comment. I will never go there again, I will spend my money in better managed cafes in llandudno and happier surroundings with friendlier staff😃

Ordered the battered sausage from the MAINS section of the menu.It said £5 so as it was in mains and it was a fiver I thought that's not a bad price. Assuming (maybe wrong) that the price and the fact it was in a mains section of the menu that it would come with chips or even a salad. 10 minutes later the guy turns up with 1 regular sized battered sausage in a basket. 1 sausage for £5 the waiter told us then that chips were extra. We could only laugh at how much we had been ripped off. I wouldn't go back the price does not reflect in quality of food or portion. The waiter told us he was embarrassed because he agreed with our complaint. Poor guy is bound by his manager greed.

We had haddock chips and peas and it was the worst we have ever had the batter was soggy the chips were overcooked and very little taste to the peas or any of it come to that.

I visited this place yesterday. It was for a ice cream next to Frothy Coffee. I'm just assuming they are the same place because it said frothy coffee on my bank statement. So I was in the que for an ice cream waiting and the older gentleman behind the counter was just on the phone making me wait. I eventually asked for the 2 ice creams he made them but then I asked nicely could have some syrup on them please? and all of a sudden he was acting all moody with me huffing and puffing giving me dirty looks. It was like too much of an ask for him to do it. Made me feel really uncomfortable. Next time I will be taking my business elsewhere and not be returning here they should be lucky to have the business aswell in times like this. Just ungrateful and extremely RUDE!!!!