Orton Hall Hotel and Spa in Peterborough

I enjoyed my stay until an unexpected issue arose. I wasn’t informed about a loud Halloween party happening directly below my room (118) in the garden. Upon returning to the hotel at 5:00 PM, the noise was overwhelming, especially given the lack of double glazing, and made it impossible to relax or work, as I had planned. I understand that events like this can be part of the hotel’s offerings, but as a guest booking a 4-star hotel surrounded by parks, I did not expect such extreme noise disturbance, especially in the late afternoon! When I approached the front desk to express my concerns, I was told that the event would end at 9:30 PM. I felt that my request for assistance was not met, and no consideration was given. I ended up leaving the hotel in search of peace and quiet, despite having paid for the room. When I returned later that evening, and the noise was still on; I spoke to the manager, who informed me that the event finish at 9:45 PM and that it was only an extra 15 minutes... I was also told that my room was the closest to the event and that notes about such disturbances are usually sent in advance—however, this did not happen in my case. Had I known about the potential noise, I would have likely booked elsewhere. I was offered no alternative arrangements or compensation for the disruption. Overall, I’m disappointed by the lack of proactive communication and the way my concerns were handled. It did not meet the standard of service I expect from a 4-star hotel, particularly in a tranquil setting.

Nice hotel, beautiful building and yard. The room is well equipped, spacious and comfortable. Breakfast is delicious, with a large selection. The dining room and rooms are fabulous.

Everything looking tired and outdated. Staff were brilliant, but the entire hotel needs a revamp.

No go. Rooms are noisy so no sleep. Breakfast buffet not great for £15 a head. Plus they don’t inform you that kids breakfasts are free if booked with room but £10 if not.

I can't fault my stay at the wonderful Orton Hall. The setting was beautiful, the building attractive and well-maintained, the staff fantastic, the food excellent, the spa and general atmosphere very relaxing and comfortable. I had a blissful time and would gladly return.

Very lovely and quiet place to space the weekend

Fantastic hotel fast check in, great pub on site very clean all round plenty of parking and to top it up a fantastic breakfast. Keep up the good work 👍

Been here a few times, but never stayed overnight. Recent visit for the wife's 70th birthday party. Great staff. Good food. Music too loud, and the wife is always telling me I'm deaf. Would recommend.

Orton Hall Hotel and Spa offers tranquil surroundings, friendly staff, and luxurious amenities. A perfect escape for relaxation and rejuvenation!

I went for a relaxing SPA experience. I did not stay at the hotel. The treatment was nice and staff were friendly, but it was not a relaxing experience. The pool was full of young children diving and splashing about. There was an argument between rude parents and a lady who pointed out it's no diving here. The father replied this is a family pool, so you should leave! And the poor lady was in tears. Staff allowed all this splashing about and noisy kids, so for me that's not a SPA.

Stayed for a wedding, lovely location and grounds. My room was very spacious, no air conditioning but a desk fan provided. Afternoon was generous and we all enjoyed it and appreciated getting a slot so late. Breakfast was a feast and I especially liked the sausages. Getting a taxi takes time so book prior to check out. Staff were attentive and polite at all times.

A beautiful relic which has stood for more than 900 years. As a guest you gain access to the gym, spa and pool. They have a lovely conservatory and very nice breakfast. They have a restaurant which sadly only operates on specific days and a pub close to it for food. It's a perfect place to de-stress and to just enjoy the vibe, scenery and walks.

Shabby hotel, most of the food wasnt great, chicken pie tasted foul and topped with frozen mashed potato?? prepackaged cheesecake was nice though...

Beautiful hotel in an old country house. Great room, bed was a bit less, very good buffet breakfast, nice pub with very good burgers.

Lost 1 star, although room was clean a few spots were missed out and I think they forgot to Hoover my carpet as had bits of dirt in places, positives are big rooms great customer service, cosy hotel and great location so will still highly recommend

Beautiful place to stay. Huntley restaurant food is stunning and pub is also nice. Staff friendly and service outstanding. Spa facilities excellent and great treatments

Very disappointed with the spa facilities, in need of a re-vamp, everything looks tired, grubby and not what you'd expect from a 4 star rated hotel. Cannot fault the treatment I had, but overall would not be in a hurray to return.

We got a good deal for this hotel to attend a party that was local so booked into the spa too which was complementary with the room. Good check in, car park a bit muddy! Room was perfect for our needs; two ladies sharing. Good space and everything we needed in the room and we both slept well. There was a bit of a funny smell upon entering the room maybe just needed a bit more airing but we were given early check in so can't complain! Spa facilities were nice. It's usually nice to enjoy a nice shower after the pool, jacuzzi etc but the shower wasn't enticing. Generally thought the changing area needed an update/ deep clean. Had a lovely massage though. Staff were all friendly and breakfast was great. Had been warned the restaurant would be busy between 9-10am but there was no problem with seats. Breakfast was plentiful and good choice and quality. Would definitely visit again.

Well what can I say. First time here. Rooms are a tad overpriced. I appreciate the historic style of the rooms but basic updates wouldn't go a miss. It's not a hydro pool as their website states. (Very cold in our opinion)The hot tub is a bit small, but also lovely. Had my first ever massge at the grand age of 36 and although pain wasnt relieved, Chloe was brilliant, i felt ridiculous relaxed afterwards. I will book again with her.We wasn't treated with much interest as reception, although the ladies were in no way rude. Still polite. Just very basic. The food at ramblewood was also very basic and the chairs very uncomfortable. Still service was friendly. Would we stay again. Maybe not overnight. But we would use the spa and services again. Book early to avoid disappointment as unsurprisingly after the services we had at the spa, they are very busy

Absolutely disgusted by the service. We were given a room opposite the cemetery. This made us extremely uncomfortable and anxious, so we asked if we could move onto a room, where many guests had not yet arrived. The receptionist was incredibly rude. When the manager came out, she stormed over and started yelling at our friend, hovering over her, in her face and intimidating - we were actually shocked at this bullying, intimidating behaviour.  She was a perpetrator of verbal abuse! Extremely unprofessional and rude – I would even question if it was racism. Appallingly, no apology was given by the Manger or the Receptionist, we asked for a full refund and had to find another hotel to stay in. We were absolutely traumatised by this behaviour, it totally ruined our weekend – something we were initially really excited about and travelled from different parts of England for. We were asked to have our treatments, that were pre-booked and leave. We would NEVER recommend this place to anyone.  I feel absolutely distraught, humiliated and shocked at how were treated.

This is in a beautiful location, the staff are perfect and nothing wrong there.... the problems are the states of the rooms. Although an amazing bed to sleep in, I upgraded to a 4 poster bed room and the wall paper was peeling, there's damp patches on the walls, theh had filled in holes and left them, down in the spa room there's what looks like rust on the pillar in the centre. Maintenance and up keep is massively letting them down. I can imagine a refurb or a fresh lick of paint is going to be hard work but looking at the rooms they so desperately need it.

Spa break with family. Enjoyed it overall, could do with a bit of an update here and there.

Excellent afternoon tea Great surrounding fantastic service .

amazing place. I don't know anything quite like this. https://scholar.google.co.uk/citations?user=iZIjJ80AAAAJ&hl=en

Went there to take high tea to celebrate a friend's birthday. Just so peaceful. We had a gentleman's (savoury) tea and the usual cream tea. All exceedingly pleasant.

Great place to stay, friendly staff