Orsett Hall Hotel, Restaurant & Spa in Thurrock

Avoid at all costs!!!! Terrible customer service for such a pretty hotel . We booked to stay over new years for 2 nights paid £460 for the room the bar shut at 9pm and we couldn’t have dinner as there was a New Year’s Eve party celebration we wasn’t told about but they would not let us in the the venue …… the next morning we arrived for breakfast after we pre payed for it as they was busy the lady seating people said sorry we are full so we can’t seat you but you can use our other restaurant but you will need to pay for it I was outraged!! We then tried to use to spa on New Year’s Day as this was the main reason we booked this hotel but it was closed that day and we wasn’t informed. We was woke up at 9am by the cleaners knocking . I asked to speak to a manager but there wasn’t anyone that could do anything until the day we was due to check out . What was supposed to be a lovely chilled happy couple of days turned out to be so stressful and rude . But we was called on the day of checkout by the manager to offer a refund for breakfast how generous of them . Please don’t waste your time here there are much better places to stay for the money that actually respect their guests and do there upmost to accommodate them avoid!!!!!! The least they should have done was give us a night stay so we could enjoy the spa and actually have the breakfast we paid for .

A lovely hotel but was shocked to learn that we had to pay for the spa at £10 p/hr, whereas most spa at hotels come with the spa complimentary and furthermore, it wasn't relayed when booked in, but other than that a lovely stay.

We Booked Christmas lunch hoping it would be a magical experience, but from the moment we arrived it was not . It said on our reservation we would need to be here by 12.30 hrs to be seated by 1.00hrs. We arrived my first experience was the entrance , no decorations outside not even a Christmas tree. When we entered the privilion there was no one there to meet or greet us , and the only way we knew where we were seated, there was a table plan, but no "Merry Christmas " . We found our table , but the privilion did not have a Christmas feel. No tree and the wall decorations they did have were not very good. A staff member came to our table and took a drink order . It was 1.00hrs . We then had to wait over a hour before we were served our starter. We then did not get our main course till 3.30hrs . You could tell the other families who were there on this horrible day were also not happy . . We finally got our desert at 4.15hrs and then was rushed with the coffee and mince pies , as i am sure the staff wanted to get home ..The waiting staff : 2 had a uniforms on , but other just had leggings and jumpers on , not fitting for a restaurant environment. Went to speak to the bar staff and she informed as they had shortage of staff . Ask to speak to the manager of the day , but was told he was in the other part of the Orsett hall . There was clearly a staff and organisation issue , but know one came out to speak to us . We paid £100 for that experience, not including drinks . I would advise patient to consider going out for Xmas lunch , and if you are, please read reviews first like this one . Was told if we wanted to complain we should email, which I will to the CEO in the new year . Merry Christmas I hope the CEO one was better then mine

Terrible!! We had heard good things - Maybe it was better last year, such a shame 🥲 A Christmas Day will never forget for the wrong reason - they simply didn’t have enough staff & it wasn’t very Christmassy- we were seated in separate building from the main restaurant. A after thought perhaps? Cheap serviettes & crackers. No one to greet us & we had to wait an hour between courses. My 3 yr old & all the children started running around but the parents didn’t care in the end as it was like a canteen. M&S canteen would have been classier! Many people walked out & the General Manager refused to come & speak to anyone & left without an apology. As someone that works in events & hospitality myself this is really not professional. Also the waitresses & bar staff were told to lie about the staff situation & initially told us people had called in sick however one of them owned up after 3hrs & told us that was untrue & that the management did not hire enough staff. I felt sorry for them as they got a lot of grief, I hope they were paid well for the day as they wouldn’t have got any tips. They needed at least 20 more staff! It was doomed from the offset!! 🥲 We can’t get our day back but hopefully we will have a refund?

Came here yesterday for Christmas dinner..it was worse Christmas day of my life .the service was disgraceful.two hour wait for my dinner and after three hours no dessert.so my family got up n left...do not book or go this dreadful place ever..

What an absolute shambles service is disgraceful..two hours wait for Christmas dinner...Kayley behind the bar is is abrupt and said I was rude .that was because I told them the truth about Thier disgraceful service and the amount of time we had to wait after nearly three hours still did not have dessert so we walked out...do not ever go near this place.. complete and utter rubbish.

Just had the worst christmas dinner.cold,salty,left without having dessert,the turkey was so dry,beef was tough,would not recommend paying £120 for this mess..........

Would not accept cash for room service. I had to go to the bar to order and carry the food and drinks to the room myself. They also would not accept cash to pay for the room. Felt demeaning and this was a celebration for my anniversary. I wouldn’t let that happen to a customer.

Amazing spa weekend for myself and my partner. Orsett hall is lovely, we stayed one night for spa dinner bed and breakfast. Had a lovely facial and an hours use of spa facilities. Dinner was in the garden brasserie all food was delicious, staff friendly helpful and attentive. Amazing vegan menu which was well appreciated. Room was clean, big and comfortable. Breakfast invtbe morning was fresh and tasty, vegan options such as milk and dairy free butter would be appreciated and maybe a vegan sausage bit what we did have we enjoyed.

Had a lovely "swingmas" Christmas lunch with friends. Thoroughly recommend and will be doing again next year

Excellent choice for a quick escape from city life

Excellent vintage English hôtel, Amazing comfy bespoke vintage English rooms, excellent function room for your social occasions, professional staffs.

Really disappointing evening at Orsett Hall Hotel. Paid for a fully inclusive Xmas dinner and drinks package. But you had set periods where you had to drink wine but no spirits. Spirits from 10pm to midnight. Last orders was called at 1115 pm. There was only 2 bar staff. Mack who worked his socks off and deserves a medal. And a young lady who to quite frank was slow and took for ever. So the inclusive drinks meant queuing for up to 20 mins for a drink. Absolute scam of people being charged for tonic with their gin. I asked for a manager to come and instruct the lady behind the bar that inclusive includes tonic. The manageress eventually bothered to turn up. Before her some 5 foot high security guard was sent round he stood at the bar trying to look menacing but in reality looked like a hobbit. Absolutely not needed and quite a pathetic response from the hotel. In the end the snotty manageress admitted that inclusive drinks meant free mixers. She then told the bar staff to serve everyone else first . Absolutely pathetic behaviour and poor service. So once hotel owners we will never come back. And talking to the other tables neither will they. I’m also going to to add this feedback to every hotel app I have and every feedback app I can find. All in all a really poor evening. Cold food. Poor undercooked breakfast. Cold coffee. Cold staff. A nonentity of a hotel. I do not recommend and I beg you not to chance your arm on holding your wedding here. Room was like something out of the 80’s. Even with air on turned down it was ridiculously hot. Bed was lumpy. No fridge. 0/10.

Have stayed here several times. Does not disappoint. Lovely surroundings. Nice rooms and good breakfast selection. Friendly, professional staff too.

Traditional vintage English hôtel next to London in the middle of Essex countryside. Bespoke vintage English hôtel rooms, delicious British recipees, professional friendly staffs, good function room & etc.. Highly recommended.

Large company Christmas party. Staff were very friendly. Food for large catering was excellent . Dj kept everyone dancing.

First visit here . Food very well presented and taste Great . not skimpy on amount either. We had breakfast and coffee. Well done to Staff on duty .thank you

We had our wedding there a couple weeks ago at Orsett everything was 11 out of 10 experience from stuff to the ROOMS special mention to one of the staff (RED) TOP GUY

My partner and I had been here for 3 half days spa. We love the food (we had both lunch and afternoon tea) and the spa facilities (especially the relaxation room). However we found the massage rooms chilly and too bright. Also the therapists use too much oil for massages and too much product for facials, and they do not always check whether the pressure is fine for the customer. It would be perfect if these aspects were improved.

Beautiful place with friendly and helpful staff.

Had my Daughter's amazing wedding reception here. Such an awesome location and had a great time.

Had our wedding here, delayed review from April 2022. Amazing place, stayed for 2 nights in the two suites perfect. Breakfast amazing. The wedding its self was amazing chapel beautiful couldn't have wanted anything more. Thanks to all. X

I got married at Orsett Hall 15 years ago and now as a wedding photographer I shoot weddings there. It's a great venue with very picturesque grounds which make for some great photo opportunities.

Went here for afternoon tea with my 6 year old daughter. Staff made her feel like a princess, she was very happy. The food and cakes were delicious would definitely recommend!

The customer service is appalling, we have attempted to make our complaint be resolved after we were spoken to like rubbish by one of the spa ladies. Orsett Hall don't care if you're upset, if you have a complaint or even if you spread the word across social media as a last ditch attempt to make contact with them. We spent almost £1k for an overnight stay for us to be treated appallingly and ignored! Avoid at all costs!

We had afternoon tea with our family to celebrate my mum and dad's 60th wedding anniversary and it was absolutely lovely the food was great the service was fantastic we couldn't fault anything !!

It's a great place to organise your event and the staff are helpful to make sure your event goes smoothly. I had good communication from the event and the booking team for my father's wake. It's a great location and you won't be disappointed with your stay, event or afternoon tea.

Beautiful hotel and very well presented throughout in a lovely setting. Staff were friendly too. Although my double bed was just two single beds put together so not entirely comfortable, and the emergency light in my room was so bright it lit the whole room up green, but other than this a great stay.

Fabulous evening spent at Orsett. We went to the Abba night, and had a lot of fun. Staff are very friendly and great customer service. The room was lovely. We’d definitely return.

Just had a lovely afternoon tea. Catered for all in the party. Staff were very attentive. Food was lovely and very filling. Would definitely recommend.

Didn’t stay but visited cafe sartorial for lunch food good service good very relaxed atmosphere grounds are beautiful

Don't know much, went for a wedding.

Excellent hotel, great staff all helpfull and friendly.

Absolutely amazing staff and place. The spa was beautiful and peaceful! The afternoon tea was delightful and again peaceful and elegant. Staff were all attentive and kind x

Didn't use the hotel itself just the spa and restaurant. Both were lovely. Had a back massage and mini facial really good treatments. We felt very relaxed and chilled aftern Spa facilities were good, practically had them to ourselves which was lucky. Very clean facilities. Staff were really welcoming and helpful. Food in restaurant was good value and tasty. Cakes were amazing!!

We had dinner to celebrate our anniversary and the food was fantastic the service was great and good value for the quality. Lovely decor and furniture.

Went to a wedding here. The place is really nice.

Amazing place. Went there for a wedding. The garden is spectacular and he Hall had amazing decor

I regularly use the spa facilities and I can recommend the Elemis facials.

I went for afternoon tea with my mum and we had such a lovely time. There was a great gluten and dairy free selection and the staff were welcoming and friendly. I look forward to going back

Didn't stay over but the facilities, staff, atmosphere and surroundings were all excellent.

Very enjoyable afternoon tea. Very well catered for.... gluten free and dairy free options were delicious

Paid £140 per night rooms where basic and the shower head was blocked so no recommendations

I went to Orsett hall for afternoon tea with a friend. We were underwhelmed. My decaffeinated coffee tasted instant. The sandwiches were white bread with minimal filling. The sausage roll was very good. The fried french bread with prawns on was difficult to eat and very oily. The little beatroot pastry was good. The scone dry. Other cases were OK. Was it worth the £25 per person. I don't think so.

Recently used the spa for a spa treatments and lunch. Really enjoyed it Jennifer our masseuse was fantastic and other staff were very nice. Definitely book again very relaxing and the lunch was nice