O'Neills in City of London, Westminster

If I give less than one star I would, I have never in my life been treated as bad as I have been as this establishment. I basically left to get a McDonald’s and then my friend asked me to return to get her and leave with her. I then showed me ID, downed my Tropicana from McDonald’s (hehe I know) but the girl in front of me didn’t have her bag checked and didn’t need to show her ID and she hasn’t mentioned being a regular or being in previously, I then saw multiple others be let in by saying “oh I was already in” so as someone who hasn’t had the best week I said oh? Can I please talk to someone about this and they directed me to someone and I said hey I just think we should all be treated the same like all have our bags checked and all need ID, and the woman, Mary just turned vicious on me so I was like whoa?! There’s no need to be mean, I’m a very friendly person who’s worked in customer service and I think saying look I just think you need to treat us the same is fair, but she got very mean so I said should I talk to someone else and she showed me to a man who listened to me and then another man came and was vicious, nasty, cruel and refused to listen and basically said he can let whatever woman he likes in as management and can refuse whatever woman he likes also, the security guard then stepped up as I cried and started taking the piss out of my tears. Please watch this security footage of this event as I feel like it’ll back me up more than any words will. I have never been spoken to in such a nasty manner in my life, I wouldn’t be so upset but I just felt so embarrassed I wasted money in an establishment as cruel as this one, I asked for my money back because I was treated so badly and was laughed at, accused of thinking “crying would get me money back” but please watch the security footage, I was crying because of their treatment way before asking for a refund and will never, ever return, there’s a lot of nice places in Soho, this is not one of them. GO ANYWHERE ELSE IN SOHO BUT DO NOT WASTE YOUR MONEY HERE.

Parth is a great person to be at the front . He is great at what he does

Parth , he is wonderful guy , excellent warm welcoming, he took care of us through entire service. It was wonderful we would visit again.

Really enjoying place ❤️ one of my favourite in London

I recently visited this establishment to watch a good friend of mine performing with their band, and it was a good all-round experience. In terms of the team members, every single member of staff that I spoke to throughout my visit was really kind and accommodating. From an entertainment perspective, all three of the acts that I saw were superb. The only downside is that the stage has a railing in front of it, which makes it harder for performers to interact with the crowd

Aine is amazing! Perfect pub, always a good time

Great venue and Dominic is fab!

It was an amazing time here at O’Neills. Parth was really amazing and helped us in every way possible.

Parth was exceptional! He managed the place so well, we had the best time!

Aíne was so sound. What a club. Highly recommend.

Nice venue, but we were surprised by a 50% hike on beer prices after 10pm. Considering we were here for a show that started at 7:30pm, this felt very disrespectful... Would certainly not recommend coming here for a late evening

Amazing and very helpful staff!!

Great service, we were celebrating a friend's birthday and Parth was super supportive and friendly.

Parth is the best guy I give it a 10/10 experience

Had a great night in O’Neills, Áine was so kind and so helpful.

Parth was an incredible host and we had the best time !!

Parth was incredibly helpful and professional—great service, friendly attitude, and made the experience really enjoyable.

I went last night it was amazing

Watched Grand national had a snack. Very good.

Bar was nice but the guy in the toilets an absolute scam £5 for aftershave and a lollipop ended up charging me £50 guy must be mad. Went to question him and he said he felt guilty must be mad

One of the best places to have fun with music. Live music and dj gave you plenty to the moves on the dance floor. Just keep in mind this is one of most pricey pint you can get in the area.

I’ve always had the best nights ever there. Security, managers and bar staff are all super friendly and caring, they make the oneills experience even better. They have live music and a dj playing all the club anthems! I couldn’t suggest a better place than oneills! 10/10!!!

Great service from Aine, appreciate the warm welcome and overall friendly service from all the team.

Savan was so helpful recommending new dishes.

Great experience great food lovely service. Definitely ill be back

Last night I visited this pub it was amazing fun all the staffs are great. My order is taken by Savan and his pouring skills and customer support is really excellent. I recommend to visit this place.

Nice atmosphere and live music was amazing.

This place is great. Definitely my favourite place. But please, there's 2 DJs, one who skips song too fast, and the other that plays songs only from the 1800s... they have to go

Indre and Alex welcomed me with the most professional and excellent demeanour. Thank you so much. Keep up the great week.

Long story short, it’s the best place when everything else is closed. Until then, go somewhere else where you do not have to throw away your travel bottle to get entry.

We had some nice beers with live music and a good atmosphere so we decided to stay for dinner and a success, we left very comfortable. Good food and good treatment with security personnel. We are left with a good memory

Staff is so nice! We liked the chips too. It was karaoke night had so much fun!

Nice vibe, but £9 for a pint (Brewdog)?! Overcharged or outrageous pricing

Good place to see live music but massively overpriced at £14 for a rum and coke.

Great drinks and vibe! Amazing staff

I had a very disappointing experience at O'Neill's Wardour Street today. I was overcharged for my drinks on the first floor, with the bill initially being £21. When I questioned the discrepancy, the staff member immediately adjusted the amount to £16 without offering a proper explanation. When I continued to ask for clarification, the staff member became extremely rude and even told me to lower my voice. I then spoke with the manager, Adam, on the ground floor. Before we could even have a conversation, he immediately escorted us out of the club. Once outside, he told us that the prices are "dynamic" and that this is noted on the side of the bar. However, instead of offering any resolution or apology, he told us to come back the next day if we had further concerns, but at that moment, he made it clear that we were no longer welcome inside. This behavior was unprofessional and frustrating. I won’t be returning to this venue and strongly advise others to be cautious. The lack of customer service, transparency, and respect for customers was shocking.

Love coming here for the live music.

On the night of February 27th, my 2 local SoHo friends and I met at O’Neils. We go downstairs, I order 3 beers and 3 shots, I paid at the bar tap to pay. ( Transaction goes through. I have bank receipts) I take my 3 beers to the table and come back for my 3 shots and ask the bartender for a receipt. He claims I did not pay and need to pay again. I correct him and show him my bank statement AND an alert with time and date. Does not believe me for some reason. I then told him it’s fine, I don’t need a receipt anymore. I go back to my table with my other two friends. We’re all POC. An Italian bouncer approaches us telling us we need to pay or get out. I show him the transaction, he says “I’m not arguing with people like you.” people like what? Black and brown? “I’m the boss.” “I’m the one you talk to.” Were his words. We didn’t argue, we weren’t violent. He physically picks up our drinks, that we PAID FOR and tells us to get out. We were so confused, we weren’t drunk, we were respectful in a ways possible. No apology no respect towards us. Proof of transaction, a refund would be great.

Friendly staff with some great music!

There was a bad smell, and the security staff were rude and annoying. Guests inside left an insane amount of mess for the next visitors, and the staff haven't bothered to clean it up. I was too scared to go to bathrooms

Irish pub. It was located in Chinatown and was easy to enter. I've never been to Ireland, but it was very delicious and similar to the Scottish breakfast I had in Edinburgh. The store staff member was very kind. Since we are two Japanese women, we chose the small size Irish breakfast plate. It was just right. It cost about 2000 yen per person, including a coke.

Great craic for st patricks! 10/10

AVOID AVOID AVOID!!! Absolutely horrendous place. Food order was taken wrong and we were told the meal would be free. Replacement food eventually came 45 minutes later after everyone else at the table had finished their meal. Went to process the refund after and were told we actually weren’t getting a refund. Manager was extremely rude and obnoxious. Just a horrible place, stay away

Very rude secury staff. Will never come back.

Sunjida has been amazing in cloakroom.. I got amazed by her patience.. Excellent customer service

Very good. But a lot of people. Nice live music.

Great place for a night out. Has great music and very friendly staff.

Amazing staff. And lots of good food

I love the atmosphere and food was delicious.

spent st paddys saturday here had a fab time! looked after by rem he was star

Frozen cocktails were so good! Loved the live music, and security kept us so safe!!

Live bands are excellent. It creates a wonderful atmosphere. The food is good.

Great place for food and drink, the Ireland rugby match was showing and very busy but the service was good.

Good atmosphere. Music is great in the evening (very loud, so earplugs recommended)

Very good place and crowded. We were lucky to have a reserved area.

Booked a table for two games and was told we had to move before the second game even started . The very least that should have been done was for us to be informed prior to taking our seats . Wouldn't recommend this place to watch any rugby 6 nations games

Great venue to enjoy the shows and performances

Horrible cloakroom staff, refused to give items back although they mad a mistake in handing out numbers. Rude attitude, shouted at us and after showing them evidence it was our item and only after the manager came did we receive our items back. Some of the worst customer service in all of London

The Irish lady on the door is wonderful! Nice place. Open till 3 so can't complain. Safe and sound plaqce.

Lovely pub and night out, service from Bruno and Rachel amazing

I came in looking for a nice simple pint after having a long day at the office, and I must say that I received very good customer service from one of the bartenders - I think her name was Boma or something like that - unique name it was. Overall, I would definitely recommend this place to my friends & family !

Boma ( I’m so sorry I feel like we didn’t get the right spelling ) was lovely to us !!!

We went to eat and the food is not bad but not anything to write home about either. The burgers are the best. Lots of variety of beers and good atmosphere

Wnt some quality food? Great time? Go here then! I really enjoyed my time as a customer here! Service was fast and comforting. Recommend.

Great place, love everyone that works here!!

Special shoutout to Leeroy for looking after us on Thursday night. Great guy with a good attitude, especially during a busy Thursday night!

One of my favourite central London pub s ,great for food and sport

amazing service!!! I love oneals as

Had so much fun here when I was visiting London! Definitely recommend!

Great atmosphere but can get far too busy and ram packed on the weekends it makes it hard to navigate the floors and up to the roof to smoke

This club was fabulous!! Jamie made us feel so welcomed. Would definitely recommend!!!

Aine helped us so much, what a great place definitely will be back!

Please be careful, me and my friend ordered a drink a few minutes before 10pm. We waited a while for the guy to put it through the till, once he did it was 10pm and the price was £4 more than before. Once I pointed this out to him he said the price changes after 10pm, to which i said I ordered before 10pm. Not only that but after I ordered he made my drink, then asked for my friends order, made her drink, spoke to another bar tender and only after that called us over to pay at exactly 10pm. It felt very deliberate and when i mentioned this to the manager she dismissed me completely. Be careful with ordering times in here as the staff are clearly on some form of power trip. I will certainly avoid from now on. As someone who has worked in costumer service, i’ve never seen service more scammy in my life. AVOID

A nice sports pub in China town .

Had a awsome live band experience!!

I went here wanting a beer, I ended up there wanting a fight (I didn't spend 100, someone else did it)

Made us give a 5 star review for free entry

Standard price for a pint with a great view of Chian town.

The security guard didn't let us in because we had some water left in our backpack! Too bad for them we wanted to consume..., the beer was better 50 m away!!

Super beers and goof prices for central london

I am very happy that they allowed me to discover this place on my first day in London. Every club was booked and someone advised me to come here because I could come without reservation. I should have gotten rid of my water bottle (no liquids are authorised inside), but of course it was worth it. The guards were so nice, protecting and polite. There was a rock band playing with live music and I ordered a good beer. Thank you very much again! Kind regards, Olga

Great night out! Definitely will be back!

Had a nice pint of The Old Peculiar 👌

No food but the drinks were normal and to the point. We were lucky to have a live band playing in the meantime, a very fun night out with friends!

Áine was great! She made sure we got in okay and made sure we had a great time - can highly reccomend

I visited last week and all was well until we were outside with a friend that needed to sober up. We gave her a glass of water in a plastic cup, which was subsequently taken away by the doorman quoting ‘licensing policies’. The doorman Adam who said he was the assistant manager, then proceeded to allow all my friends including the one who was needing to sober up back inside, but kept me outside because of my comment that it wasn’t right. He then changed his tone to tell me that I was in fact too drunk, though I was very calm and coherent. After about 10 minutes of me speaking to him he asked me to leave which I did calmly. I’d like to add that he and I both pointed out that he was wearing a body camera so this interaction was captured.

Very good British pub, with 3 bars and live music. Highly recommend

parth is a great manager he made our arrival to london great. oneils is a great place to meet people with a great atmosphere. it’s one of the only places on the street open late. i come to oneils every week

Lenq and Rachel were so friendly to me and my team 🤍🤍🤍

Reasonable food, worst possible service, everyone is rude from the bartender to the manager

Didn't eat here but do serve a great pint of Guinness and the football was on. busy down stairs but free space up stairs to sit . Friendly staff too

Good beer, efficient service and a holy atmosphere due to live music.

Breakfast was all just ‘watery’ with the exception of the scrambled eggs which were like rubber - just poor Coffee was good though & service was great

I love the service Bruno gave me and he is amazing. Great pub!

Pub with mostly Brazilians and Chinese, with live music and different types of draft beer!

Few beer's and a meal, good service all round

Went to Irish bar to watch the Newcastle game, great staff and hospitality

Great atmosphere and staff. Great music for boogies

Harini and Conor was very helpfully

Tajmira the front door lady was amazingly accommodating. 5 stars all round!