Ole & Steen in City of London, Westminster - Phone Number, Reservations, Reviews

Go here everyday for my after work coffee and staff are always so friendly and great atmosphere and as well as delicious coffee! No better place to come for daily coffee fix :)

The eggs were over cooked and cold. They don’t do decaf coffee. Staff were surly, But I wouldn’t write a post about just that! What is so bizarre about this place is, I had just come back from a holiday in Morocco only to be pickpocketed sitting at a corner table in this place! Not only myself but my husband also. The oddest thing was that we were not in any queues to get food (so not near anyone that could have jostled us and slipped their hands in our pockets). But sat far away from everyone in a corner. Only staff cleaning tables in our section and no other customers nearby. I noticed within 45 mins of paying for food and leaving that our cards had been taken and 4x £60 withdrawn in cash from the post office counter. The bank suggested that I report it to the manager. Who told me it was no surprise to her and seemed very matter of fact. I suppose I would have expected so empathy, some acknowledgement, but the response was very matter of fact to the point she said “it happens all the time.” Make that of it what you will ……… Best avoid in my opinion! Food, service not great and to top it all off I had two cards and £240 stolen in 45 minutes !

We had the best bread and the best server! Shah really made us feel valued as costumers and made our experience more special

I have been to a few of Ole&Steen coffee shop. It seems they are short of staff hence very poor service. Dirty tables. Lots of crumbs on the floor where the pastries are stored which is not a good sight. You have lost two customers.

I loved my experience there! The cinnamon rolls were amazing! I would recommend to all kinds of people.

Very disappointing visit. Stood for about 5 minutes at the counter despite around 3 staff not paying any attention. Very poor customer service and lack of attention as one member of staff bumped into the other as she was pouring milk into the coffee. Staff desperately need some sort of training. Only one seemed to be efficient taking it upon herself to do some jobs - such as wiping tables. I thought this was an upmarket place, but clearly not.

Proximity to the palace, but disappointing service and subpar coffee; the hot chocolate is notably bitter. Staff lacks clear directions and willingness to provide helpful answers when asked.

Un welcoming staff , asked for my food to be heated because this is the way i like to eat it , ( the restaurant was empty) the response was ( no need because it’s baked today ) . The employee stacked our 3 orders in one small plate, other tables has ever single order in different plates. This wasn’t my first visit to this branch but it was the worst maybe because of the change in staff specially who took our order and gave us the food . Baristas were nice and helpful

Initially this looked like a promising brunch stop. We found a table which was a bit dirty so I went to the counter to ask for something to clean the table top with, as there didn't seem to be any staff around. I was met with an eye roll, no words and handed a cloth. Then, returning to select and order at the counter, I was completely ignored by both staff at the tills. I smiled, made eye contact and waited patiently but no-one was interested in serving me. I don't often walk out of a restaurant but decided to grab my family member and spend my money elsewhere. We ended up eating at Notes Cafe a few steps away, which was lovely - service with a smile.

Lovely place in the Nova area of Victoria. Plenty of seating both inside and outside. The truffle log was amazing and tasted great. Good service from the staff too.

Our lunch was a series of mishaps, unfortunately. Firstly, staff had to be reminded that one of the coffees we ordered was supposed to be with oat milk. Thankfully, they changed this when we reminded them. Our iced coffees tasted ok but were served in regular take-away coffee cups. Perhaps there was a shortage? We weren't given a reason as to why this was the case. The hummus on my vegan salad was frozen, so I had to go back to the till and ask for a replacement. Then after waiting at our table for fifteen minutes for a cheese toastie, we asked staff why it was taking so long. They had forgotten about the order, despite the cafe being fairly empty. Not great.

Lovely internal design but high prices and poor service. Staff trying to serve too many people at once. And the code for the toilet didn’t work. Nice image, poor delivery. Staff training required.

Called midday on a Monday for the delicous ham and cheese roll and a warm mushroom pastry (forgotten name but sooo tasty). Has lovely urban vibe and comfy seats. However the flat white, despite being seemingly well prepared tasted like it needed sugar and the consistency of the milk and combined didnt seem as velvety smooth

Slow service and super small portions. Overpriced cinnamon social slice, definitely shrunk in size in comparison to past visits.

We go to this branch occasionally and enjoy the coffee and food. Staff tried to be helpful when loyalty scheme points failed to work and add to my account and suggested I contact the 'Help' section of the app - she even tried for me! I was told to pursue this by the staff member. However despite emailing and sending receipts and re- emailing absolutely nothing. This is appalling customer service. This is my last resort to get some action on a rather large bill where I have not had my 'LOYALTY' points!

Love the only vegan Danish they do. I haven't had anything else other than cappuchino and the vegan danish which I adore. I wish they stick to cash payments as it is important that I have options as a customer.

The sandwiches are nicely prepared and the coffee is good. The prices are right. The sweets are tempting but an afterthought because of their placement at entry. I like their seating outside and inside. Staff considerate and knowledgable. A good go to.

Poached eggs or no eggs. What kind of place does poached eggs only! Poor choice on menu. Very disappointed.

Waitress looked blank when asked if there was a menu Tables outside not cleared Very mediocre service Always thought it was a professional well run place but disappointed today!

We visited this place for lunch. We were told that there were no vegan options apart from the ‘No duja toastie’. We gave it a try and it was by far the worst toastie / sandwich we’ve had. The ‘no duja’ paste inside the toastie...

Bad service from start to finish ,didn't know their gluten free option , no milk with a pot of tea I had ordered , excuse was not everyone has milk with their tea Not impressed

Poor experience. Surly and unfriendly staff who don’t know how to greet a fellow human being, let alone a customer. Now serving in power cups to further deteriorate the customer experience. Only positive was it’s location as I passed by.

Walked in at 9:15am , looked up at the brunch board , ordered two eggs with avocado and bacon , was told there weren’t doing eggs today , or bacon , or avocado … or porridge . Walked out and went elsewhere .

Ole & Steen offers a brunch menu “available until 4pm” but in the branch I visit regularly 31 Eccleston Pl, London SW1W 9NF they never have ingredients to make the desire option. I usually visit this cafe around midday, 4 hours before they stop serving...

The food was authentic danish and the service provided was punctual and helpful. Will definitely be going again!

My friend and I popped in for a drink and a cake mid afternoon on a weekday. Drinks and cakes were delicious and well presented. My criticism will be that it takes a while for tables to be cleared/cleaned. I appreciate it is busy, however...

I grabbed a cinnamon swirl and choc chip cookie takeaway and both were really lovely. I arrived around 4pm and there was less choice than I expected but I imagine all goods are plentiful earlier on in the day.

My husband, daughter and I visited this place yesterday and it was a very disappointing experience. Firstly, the only gluten free item available was placed next to the other items and we were advised that it would be contaminated. Seriously!! Should the gluten free item...

The cakes and coffee here are really nice, the service was pretty slow though and could be improved as the décor inside was nice and modern and a good place to relax or work

When we ordered what we asked for wasn’t there, although still on the menu. No eggs, ham or bacon, in the end we ordered two lattes and cheese and ham toasties, we were served with our lattes but had to wait for over half an...

Just love the cakes, had a chocolate slice specially for Father’s Day and my goodness it was soft with amazing flavour!

What can I say - every time I go to Ole & Steen, I feel like I’m home in Denmark. The bakery items are delicious and varied, the coffee is nice, and I love the Scandinavian design of all the cafes. I always feel like...

Visited with my son and had a great experience, service was officiant and friendly, recommendation was fulfilling and my boy had the time of his life dive into his chocolate swirl. It’s not cheap, but how can it be in the middle of London with...

Their cinnamon social is to die for and the hot chocolate is so perfect I also tried their chocolate and almond social, it has different texture than the cinnamon social. So, I prefer to stick with the cinnamon social. Their carrot muffin is also something...

The food is generally very good, the service however differs, it can be friendly one day and outright arrogant the next. Made to feel like an inconvenience at times. Lots of young and inexperienced staff. Given the challenges faced by most companies you would think...

Food very good and large range, but expensive. Prices keep increasing and staff seem to be inconvenienced when serving. This is not a one-off, I've been visiting since opened.

Top place for breakfast if you're staying in or visitng this area of London. We had the avodado & poached egg toast... one with salmon, one with bacon plus coffes and a pastry to share. All very tasty, filliing and not too expensive.

This place was recommended to me as I was waiting for my coach. It was a quick visit and had salad and some bread. The bread selection is wonderful though very pricey. The service was slow as the place was busy.

This is a great place to go for toasties or even just a loaf of bread. I have been here multiple times for food and I really can’t fault it at all. The toasties are a tad overpriced but they do taste amazing, but the...

I met a friend for coffee. It was specious, people were friendly and they had a good collection of teas.

I popped in here specifically to get a cinnamon social which I had tried a sample of in one of their other locations. I also opted for a ginger cookie, as it looked quite nice. They also had samples of almond socials out, so it...

overall nice place with some nice food - a tad expensive for what it is however I did not find the service great - ie was given the impression I was disturbing. a smile would have gone a long way too

The cinnamon social slice here at Ole & Steen is amazing; big enough to share, but why would you..!!

Good products, however service in the past has been VERY hit & miss. Its improved in the last 10 months, but when they first opened especially at busy times it was crazy. Also, I don't know how any spend hours in here (which given the...

We had not been to the Victoria area since this place,which is part of a development for food and drink near to Victoria Station had opened. We only wanted a coffee and there was the usual selection, which was well made albeit lukewarm. The enjoyable...

Had just got off the train at Victoria and looking for a light lunch, it was only a few minutes walk to the Ole & Steen in Milton Square. The selection of sandwiches is not extensive but that makes it easier to choose. They all...

Had tuna melt toastie and cinnamon bun. I am not sure whats their secret ingredients but surely wow the bread are amazing. Perfect place for lunch. Tuna melt has sri racha sauce in it and its nice spicy addition to the tuna. 1 portion is...

Had the most moist, cinnamony, huge cinnamon social slide, will definitely go back for more, amazingly tasty :)

This is a smart breakfast and lunch venue situated just 5 minutes from Victoria station. The place is smart inside and there is plenty of choice. You take a ticket as you go in and then order your food. The food is not cheap but...

Have eaten here twice in a week and tried a wide cross section of the food and drink. I found the New York toastie my favourite. The cakes look great although some of the chocolate ones seemed a bit lacking in flavour whilst some of...

Given its location, I would not expect a cinnamon pastry to cost as much as it did, to take away! Must be good then? No, nothing special. Major chains manage to do it as good for half the price. What a mistake.

The place was buzzing, but we didn't have to wait before being served. We found a table and our food was brought to us by a smiling waiter.

I work close to this cafe so have been twice just for a quick meeting. I have a very sweet tooth so I obviously went for a cake and oh my...they look amazing and they taste amazing. My colleague had some savory thing - a...

We tried this place as many others in the area didn't appeal. There were always plenty of people in the cafe but the staff could cope. For us, looking for a nice lunch in congenial surroundings it was a great find. so good that we...

Couldn’t get in La Bottega so came here instead. So glad we did. Loved the spaciousness. Loved the pastries and coffees. Samples of a couple of cakes were also near the till. Great idea! Free water provided. Also nice to see Cawston Press soft drinks...

Came here with friend after Franco manco. We saw the cakes and just had to have a try, I had the peanut slice and my friend had a mousse type of cake. Wow my peanut chocolate cake was amazing, think I ate it a little...

I can't find the Eccleston Yard on TA. We were passing having gone to the running shop next door. The window looked great so we went in for lunch. The staff were very young, Saturday girls with little to no interest. The food was excellent,...

Utterly delicious Scandi food to eat in or takeaway. Superb pastries. I was recently in Copenhagen and this place gives some of the bakeries there a run for their money (and surpasses a lot of them0. Coffee is good too!

I felt compelled to write this review after a genuine act of thoughtfulness. After a hitch on the cash till - no ones fault - I picked up my coffee and went to my seat. My wonderful "barista" then a couple of minutes later brought...

First visit after visiting London at least twice a year since I was a child, and I had never been into this bakery before. Why?!?, I wish I had known about this gem decades ago. It was the first visit this year and it won’t...

Oh to be a Dane a member of a country sceptical of and yet still a member of the EU. Like us not in the benighted Euro. And judging by Ole & Steen (this branch is one of a merry band taking the capital by...

Their ‘Social Slice’ cake is the nicest, gooey, cinnamon flavoured treat. Have it with a Cortada. Wonderful.

Great pastries and friendly staff, best coffee from Aleksandra! Highly recommend. (I feel my friends liked it too 🤔)

After a critical review of another branch I had said I would visit again as the basic ingredients of this chain are solid and the management response to the failings was good. It was a light dinner before a theatre show we dropped in for....

I visited Ole and Steen near victoria Station on Tuesday morning and I was really disappointed. I waited to be served around 20 min. The staff was all over the places and there was not organisation at all. I wish I will have a better...

I loved the coffee houses in Copenhagen and was delighted when this opened on my doorstep in Victoria. I am so disappointed- I went a few times at the beginning of the year but poor service and a broken door that had to be left...

This should be great. Interesting sandwiches, great cakes, proper Danish pastries and should be good coffee but diabolical service. My sandwich had been toasted & delivered by a very efficient young man but it cooled rapidly as his female colleagues messed around, chatted and worked...

I visited the branch just minutes walk from Victoria station on a quiet thursday afternoon. It was great to see and smell their high quality bakery products on display and you can have a bite of sample while you wait.Service speed was o.k, welcoming and...

Another recommendation from The Rubens which we loved. We had lunch here twice and enjoyed the open face sandwiches and the delicious desserts. This is a very casual spot where you take a number to get waited on, then find a table and the food...

Thank you Ole Steen for coming to London. Integrating Scandinavia masters of Kos, Mys and Hygge into the London cafe scene. The baked goods are a delicious and servers are friendly. Keep doing what your doing and we'll keep coming back for more!!x

I've been a fan of Ole & Steen since discovering them some time last year and, learning that they have a branch near Victoria Station, I stopped by with a friend while passing through the area. We both decided to order a cake to take...

Fantasic fresh nordic food close to Victoria station. The Sandwich we had was with Wilshire ham and cheese. The luxury porridge came with granola and berries. Juice and flat white coffee. Great place and great service.

We really enjoyed our visit. The cakes were fantastic and my coffee was really lovely. Very clean, friendly staff and nicely set-out. I wasn’t sure about the ticket system when we arrived but it’s a great idea to control queues so you can have a...

A very modern trendy venue. Breakfast was superb. Decent price for London. The cakes and pastries on offer looked stunning. Well worth a visit if you’re looking for a breakfast in this area.

Really lovely fresh food, you could go for the healthy salad option but then why do that when you could have the most amazing cinnamon danish pastry and diet tomorrow!

On your way to Victoria Station or after walking around Buckingham Palace, head to this plaza for a wide variety of restaurants. Ole & Steen offers fresh breads, sandwiches, soups, salads and beautiful pastries. Enough space to eat calmly and stay on for coffee or...

I visited Ole & Steen 4 times in 3 days, because I loved their cakes so much! My favorite cakes were the Christianshavner Cake and the Chocolate Social. It's not a cheap place though. The Christianshavner Cake costs 4.50 GBP = € 5. In the...

I have been to Ole & Steen a few times for coffee and a sweet treat. The coffees are consistently good and the cakes and delicious nibbles are beautifully presented and delightful. I don’t love the tickete system - it feels like a cheap railway...

We had breakfast here and it was such a surprise to find a real croissant in London! Also with good smoothies and juices! Cappuccino and latte are just like in italy. A good "pasticceria" to eat without eggs and bacon!

Diner with colleague. Located in a nice street full of restaurants. Outside seating was full, so we ended up inside. Friendly but slow. Reasonable quality of food.

We were here for a snack after a busy day of touring around Buckingham Palace. We went to the one in Nova complex, had a couple of delicious baked goods and a grilled sandwich. It hit the spot!

We had coffee here and sat outside. Afterwards we decided to buy some stuff from the bakery. Oh my goodness, the carrot muffin was delicious and I was very impressed with the sourdough bread. They also give a free tea cake for small children. The...

Dear god it’s a thing of beauty, when it’s all going to sh*# at work, these will pull it all round and rally the troops.... Also the toasties are too draw.

We had breakfast when the place opened its doors at 7:30 am. The tea selection is quite limited, but they serve delicious pastries, porridge and (relatively healthy) hot dishes too. Good service by Scandinavian-looking staff. The décor is elegant, sober and clean. We saw a...

Morning escapism on route to work, in particular if I have a bad commute it is so tempting to get off at Victoria, walk across to Simon Milton Square, and grab a Copenhagen bun, or other real Danish pastry and grab a coffee to go....

I really love this place, great place to study and so spacious too compared to their other branches. The service is good and the interiors are sophisticated. Can't forget about the free samples either, great way to entice your customers. Their coffee is so strong...

I came here for breakfast with a few colleagues before work during the week. The pastries were so reasonably priced and unbelievably tasty!! They also had lots of tasters out which was the key to my heart. The cinnamon roll was delicious, as was my...

Two recent lunches at the Nova Victoria restaurant were enjoyed by my guests and by me. The bakery choices were inviting, the salad boxes and sandwiches were well-prepared. Taking a ticket for service is efficient although perhaps confusing to a first-time visitor. The staff were...

We live just a few steps from the new store Ole & Steen on Wigmore St. and stopped in today for the first time. A machine at the door instructs customers to take a number for service, which we did. We were ignored for more...

Food good but entirely spoilt by a sticking door blowing cold air into the cafe. Staff oblivious and generally slow in clearing and cleansing tables.

Really yummy brunch - eggs on toast! They also cater for allergies - almond milk latte! Really great! Also lots of lovely tasters!

The arrival of Ole & Steen in Victoria’s Nova complex when added to Sticks n Sushi means there is now more of a Danish hegemony here than there ever was in the 10th and 11th centuries. Because it’s Danish this coffee and Patisserie house effortlessly...

As a Dane freshly baked rye bread and Danish (cakes that are often copied but never surpassed) are essential parts of life; without the crucial items you are not really alive. For many decades there has been changing Danish bakeries in London to serve the...

The cafe looks stylish before entering you can savour the cakes, breads and marshmallow buns with you eyes through the window. You then take a ticket so you don't need to queue but look at the cakes and taste the samples whilst waiting. The staff...

The service is a bit weird , plates but not table service . Food was delicious doors faulty so freezing cold

We have been here twice for a coffee and snack. Clean and friendly with a wide range of tasty sweet snacks (not all entirely healthy!). This evening I chose what was called a vegetable stew (could also be described as a soup with vegetables in...

Wonderful coffee. Tasty pastries. Excellent service. The coffee is very good and served in huge cups. We had a rye roll with butter which was very good and a chocolate swirl which was the best we ever had. It was so cozy inside that we...

I popped by for breakfast one morning, the food was excellent (Smashed Avocado, Poached Egg on Sourdough), coffee was awesome and the staff professional and friendly, This is a lovely new venue, just near Victoria Station, well worth visiting..

The danish people working there are really friendly and give you a good feeling being appreciated as a customer. Sebastian was extremely friendly and serves beyond expectations. A place were I will enjoy breakfast many more times.

Read about the recent opening of Nova Food near Victoria and it gave us an opportunity to explore that area and try something new. This Scandinavian cafe and bakery fit the bill for a late lunch on Saturday. Big airy place over 2 floors. Must...