Old Buttercross in Rutland

As good as usually is we like it

For the money, the food is good, nothing over exciting, but okay. The service is generally attentive, not particularly personal, standard national chain stuff. The atmosphere is pretty much as you might expect from an out of town national eatery. It's friendly enough as people go about their individual tables dining. The tables could do with a proper wipe down after guests have eaten however. We have been a few times recently and had to ask for this to be done. They get a bit of a quick flick over, but not a thorough wipe, in my experience.

Open.......every day.quite a few Rutland pubs are not.great menu .

This was our first visit in what must have been 4 years. The restaurant changed hands and the food went downhill and was not as good as it could be which was why we did not go back until now. The present manager has restored the quality and presentation of the food and along with good service and a wide choice of menu. We will be going back again for sure.

We have just attended the Breakfast with the Grinch. I have two nephews staying with me - both Neurodivergent and so this could have been a disaster. From the moment we walked in - the boys were treated so lovely. I had let the manager know that food was an issue for us - and that was not a problem. She agreed to tweek the choices so the boys could have what they wanted. Both ate everything - and this is a big deal to us!! The grinch was hilarious and made the boys laugh and dance around. They had colouring activities to do - and a letter to Santa to write - which we posted there. There was a lot of people and the anxiety for us around noise was a worry. It shouldn’t have been - our table was in a corner (as requested) and the boys joined in with everyone else anyway - as they felt safe and comfortable to do so. Food was lovely and hot - and the whole team made the experience even better than we could have imagined. I am so grateful to Mikayla and the team for a wonderful morning.

Very nice roast dinner loved the roastys and very nice chicken burger...very helpfull staff x

Always good service and food, generous portions. We love it here

Excellent food. Fabulous staff nothing to much trouble. We had 9 in our party food all came out hot . Starters main and dessert. Definitely will be visiting again. 😊 lady who was looking after us was extremely friendly and kind.

We enjoyed our meal and first visit to this lovely restaurant. The staff are friendly and the service is great. We would definitely return.

Lovely chain pub, table booked for 1:30, the lunch rush looked like it was fairly past but oh, how wrong we were! We were pestered at our table by a woman as soon as we sat down which was odd since standard practice is to order at the bar. She seemed annoyed when I went to the bar to order as it would be quicker. We had pints of pop and waited,and waited,and waited some more. Nearly every table near us approached the bar to ask about their food so wait times were excessive for all,not just us. Nobody seemed to be in charge and it was painful to watch. After I went to the bar to complain, I was told it was busy and dismissed. Our food FINALLY arrived 47 minutes after we ordered, runny gravy, soggy pie, and dry mac and cheese,hardly worth such a wait. We sat and ate our meals without liquid as we'd finished our drinks and were damned if this place was getting another penny of our money! I'd advise whoever was in charge to consider advising customers of a wait time of nearly an hour on food,as had we known this we'd have gone elsewhere. Comping 3 glasses of fountain pop wouldn't have gone amiss either considering the ridiculous wait. Poor show indeed.

The manager was pleasant.. but unfortunately the bar staff was abit miserable.. when we asked for something just got a yea..

Service great from William. Steak cooked to perfection as always

Perfect for a mid week meal out with wifey

A pleasant, family friendly restaurant that has two kids play areas and a pool table! Plenty of large tables for groups and families. The food was good, reasonably priced, with lots of choice on the menu for adults and younger guests. Sunday roast was a good sized portion with lots of trimmings. The chicken and mushroom pie was lovely. Our food took about 45 minutes to arrive, we didn't mind too much as it was a family get-together, but our toddler was getting hungry! Good, clean toilet facilities and lots of parking.

staff are friendly, service is good, environment and amenities are ok; food is not good and poor value for cost

Fabulous service and good choice on menu

Lovely meal, very friendly, helpful staff.

Tuna Mayo Melt A baked baguette filled with tasty tuna mayo and melted Mozzarella & Cheddar cheese. Topped with chopped chives. Expected a warm baguette (cold), as was tuna mayo. A few strands of cheese on top (melted, but cold) and no chives. Very disappointed, an expensive, cold lunch. No cutlery; had to request at bar and not enough staff on for a half term rush.

Lovely restaurant and play area

Have been living in Oakham for almost two years and kept meaning to try this place. It was quite busy - had to wait a little while for the food, but was well worth the wait. I’m often disappointed with restaurant fish & chips, but mine was outstanding. Girlfriend had lasagna - that was lovely too. Wish we’d have tried it sooner, we will definitely return soon.

We had a big booking and staff were fantastic, so attentive. Couldnt fault them

The manager is such a lovely lady, very friendly, she works very hard, a lot of managers would leave it to the staff to wait on the tables when they aren't very busy, we went in at midday so it was quiet when we got there, but instead of leaving it to her staff she came over and served us .

Improved a lot since we visited a couple of years ago. Food was pleasant as was the atmosphere. Service was relatively quick considering the pub seemed fairly busy. Easy accessibility in the pub for my wife who is in a wheelchair, although with only two disabled spots - both of which were filled - we had to park at the far end of the car park but as the weather was fine that wasn't problem on the day.

Nice chain pub with great selection of food and offers. Friendly helpful staff and quick service. Tasty food.

Had two pizzas between us all, 'pepperoni' and 'meat lovers' and all of us sick the next day. Very disappointed as was told it was good. Shame.

Excellent place for a meal great value steak & wine deal on Friday’s, good atmosphere & plenty of parking- retuned once again to my firm favourite pub for a meal, excellent service, wonderful meals, lovely atmosphere Always a pleasure to eat here Thank you

Wonderful, had a brilliant time and loved the food!!

Fantastic food and friendly staff

Nice place for a meal with friends.

Great food, attentive staff and we were allowed to bring our dog too :) we will definitely be back.

Friendly staff, good food, enjoyed our evening very much.

Fantastic atmosphere and food, well worth a visit

Great place to go. Great service cannot fault it. Deffinitly be returning

Welcoming, friendly and brilliant service from the staff, I recently visited with my family and due to the boys being fussy eaters and me trying to eat healthy (which is always hard when eating out), the staff were accommodating when requested to swap certain food items, I also really appreciated it when the wait staff come back and checked after a few minutes if everything was to our satisfaction (not many places seem to do this anymore, 5* just for this alone). The place has a really nice atmosphere and we throughly enjoyed ourselves and we will be returning again and again.

Nice place, friendly, good food.

Went for a quick bite to eat here, first time in this particular pub, was pleasantly surprised. Nice atmosphere, a bit of a wait but was fairly busy so understandable. But overall what you expect from a Marstons.

Fantastic pub newly built. Delicious food and very friendly staff. if you like a pub like cafe or restaurant then this is the perfect place

Usually the service is great, but last night we were put in the kids area (after waiting 15 minutes to be seated), without having kids. No one came to ask if we wanted food or drink, ended up going to the bar ourselves. Food then took 20-30 minutes to arrive at our table. Poor couple next to us got put on a circle table designed to feed 6. They were clearly upset but too young to be taken seriously. I don’t think we will be returning. Yes it’s a pub, but spoons offers a better service at half the price, we usually go to your restaurant for the higher quality of dining compared to spoons, but as of last night you guys were much worse.

Had a lovely meal great atmosphere and great staff served by mikayla very friendly and helpful will definitely go again

Shocking treatment. Went in tonight for a meal and sat for 1 hour after ordering food before it was served. My burger was dropped on the floor by accident by the manageress and she came straight out with a ‘new’ burger. It was stone cold. When I complained about the wait and cold food I received zero apology from her and was told that it couldn’t be cold as it was a new burger straight from the grill. I was also told it was only half an hour wait time! So I was obviously wrong! :-/ shocking service and treatment from a ‘manager’ Edit to answer comment below: No waiting time was advised at point of order at all. It wasn’t the manager that took our order. Agree that meal was knocked off, but you didn’t even have the decency to verbally offer this when I complained. You were too busy disagreeing with the time taken and the fact it was cold! It would’ve been far better to just apologise and offer the meal to be knocked off. The adults at our table all agreed that you didn’t handle the situation well at all. I’m sat with a clearly cold burger in front of me and all you could say was ‘it couldn’t possibly be cold as it’s just come off the grill!’ Very odd customer service skills indeed.

A group of 23 family and friends met up at the Old Buttercross and the staff reserved an area for us. The staff were lovely and attentive. The pub has a pleasant atmosphere and is lovely and clean. The food was tasty and I thoroughly enjoyed my surf and turf. I would definitely recommend a visit.

Always a good atmosphere. Good family place to eat. Friendly staff and reasonably price.

Great good and service, good prices. Grandsons love it at Old Buttercross. They like the outside play area too and now that snooker table is open for kids with parents overseeing, grandsons very happy.

Lovley meals . Staff very friendly. Place very clean

The service and food were great

Good service and very nice staff, only had a drink so can't review thd food, although it seemed like a fairly good menu, Atmosphere was good but was early afternoon so only a couple of other people in

Lovely team and great atmosphere. Enjoyed my visit and will definitely be returning again very soon.

Fantastic service from walking in. Very attentive and made sure everyone within our group was ok and satisfied. All our food was delicious and hot. Would definitely recommend

Very nice service, food delicious and lovely comfortable surroundings

All good and great value but very poor disabled parking.

Really lovely experience. The food was tasty. Service was quick and everyone was very friendly.

One of Best meals I've had in a long time

Just Brilliant.... wonderful food and atmosphere was so welcoming, great value for money yummy roast dinner and pudding's were very nice will definitely be back very soon. Thank you 😊

We were a party of 14, from different parts of the UK and some from Spain having our family reunion. We were probably later placing our food orders than we should have been, mainly because we had a few children still waking up from long car journeys and we all wanted to chat. This said, the staff were very tolerant and obliging. They even managed to negotiate a plethora of toys scattered around the table(s) we were sat at. Even though we all placed orders at different times, the excellent kitchen and serving staff were able to get the food out to us all at the same time, even though we were not bothered about that. The food was excellent and piping hot.

Prompt, friendly service. Quick and attentive order taking and food delivery. Reasonably priced.

Friendly staff, quick service. Food good and range good too

Great service. Dining with 2 Coeliac sufferers, who were giving outstanding service from ensuring they understood the menu and allergen information on the website to ensuring their food was clearly marked and delivered separately. Most chain pubs have not given the attention to detail that the Old Buttercross did and I feel safe taking them there time and time again.

Great food, well priced great service!

Lovely relaxed pub atmosphere, plenty to entertain kids and dogs allowed. Hannah was very friendly and Veggie Chilli was gorgeous. Two meals and two drinks was under £30 which you can’t go wrong for. Highly recommend!

Libby was a great server, friendly, polite and very helpful.

Stopped here on our way home from Rutland Water and had a great meal. Libby served us very well. The only disappointment was the loud video calls going on at a nearby table, by two separate sets of customers.

VERY Rude staff, argumentative, didn't put down my food in the till sitting here watching everyone eat because they they couldn't be bothered to tap it in. WILL NOT BE COMING HERE AGAIN

My Dad and I are new to the area and absolutely love this place, staff are very accommodating and always welcoming. We’ve visited a few times now and never had any issues, the place has a really nice vibe.

Staff are rude. Would not recommend at all.

Visited on a busy Friday night with friends. Lovely friendly staff who were attentive, polite and accommodating, even for rather strict dietary requirements. Delicious food, prompt service and we’ll definitely be back!! 2 mega mix grills, 1 mix grill and a gammon steak, alongside drinks for 4 people all for less than £75 (we had a discount voucher for 30% off mains) - you can’t go wrong!! Thank you Buttercross team!!

It was a get together for family. As it was my 60th birthday. Everything and everyone did their best to make sure everything was perfect. Thank you so much

Lovely setting, good pub food and very attentive staff.

Superb service on an extremely busy Friday night. Was served by the beautiful Hannah all evening who dealt with all our needs efficiently and friendly. Thank you for enjoyable meal with great service from Hannah :)

Overall, very nice experience. Most of the food and drink was excellent. Only a couple of issues: 1. The chicken with the large mixed grill was overcooked and dry and the diner didn't eat it 2. The Steak was medium rare. It was eaten and was very good but not blue/rare as he wanted it 3. Pedigree was as cloudy as river water, I drank it but was disappointing for a Marston's Pub Our server/order taker was very professional, very helpful and patient with our party of 10 with 3 children who wanted to stay in the outside play area as long as possible and the order took some sorting for her.

Great food friendly efficient staff. Good price

What a fantastic evening for the Houndogs on Saturday, it was wonderful to see so many people dancing and having fun. Absolutely loved it. Well done to all of the team that always do a cracking job.

Sat outside after visiting Rutland water was lovely garden seating, doggy friendly area Had Sunday lunch really enjoyed the food and the service was great.

Smaller portions and higher price now but a fantastic waiter, honestly he was spot on, so professional and friendly. A true asset to the old butttercross. Well done.

Lovely place to eat with nice food and friendly staff.

Had a nice meal , Served by Libby , great customer service , very friendly :)

Big modern pub. Good for wheelchair user. Lovely staff, very helpful, and food was good standard pub fayre, at a reasonable priced.

We felt the service was relatively slow (considering the venue was not observed as being particularly busy). We waited a considerable time to order drinks, then waited a long time until the food arrived. My daughters ordered the same pizza and not only did they arrive 5 mins apart (always the source of unhappiness) but also they looked completely different which was disappointing considering they were simple veggie pizza's. The manager provided 10% discount and an explanation, which was appreciated. However, we don't eat out often and I'm not sure we will return.

Perfect place to go to keep the kiddies entertained with the fantastic play area and perfect menu for the little ones. Amazing service from the lovely William, thank you

William looked after us really well. Food was great nice and hot for everyone considering how busy itwas

Libby served us today was excellant friendly and atentive

Our first visit here, as we have moved nearby, is our local! The chicken tikka masala, and beef madras were delicious, as was the apple crumble. House wine very tasty too. Prices are very good, service was excellent, sorry didnt get the young ladies name who served us. Will definitely be coming again. Thank you

Food is lovely highly recommend the tomato soup and the apple crumble

This is a very family friendly place to visit, highly recommend it, the food is excellent, the service is extremely good, our server Matthew was very friendly, polite and attentive. Not just great food but very reasonable prices too. We will definitely visit again . Thank you

We visited the old Buttercross on Tuesday 2nd July we were served by William, what a polite and helpful young man. I would highly recommend this pub for a bite to eat. Food was lovely, place was clean and good value for money

My grandson and I enjoyed our food tonight at the Buttercross and William, the waiter, was lovely and helpful

Nice food and nice table service shame about the snooty woman in the tills who was rude to our friend wen she went to pay she already anxious without being spoken down too peraphs like everyone else she was having a down day but no excuse towards rudeness towards paying customers that's the only thing that ruined it for us peraphs she's in the wrong that if that's her attitude towards paying customers but apart from that everything else was good not normally one to complain but on my friends behalf I had to share our not so pleasant experience

Had an amazing meal with wonderful service by madi who was very helpful with everything can’t wait to go back A++

This isn’t my first time going and it won’t be the last because everytime I’ve gone I’ve had friendly customer service from all staff especially Libby and Madison no complaints from the food either. Very good amount for the price aswell and a good pool table to play if you want.

Lovely service with Libby. She was attentive but not pushy. Informed us of what wasn’t available and running low before we looked at the menu. Really helpful.

Wasn't told that chips were unavailable and that fries would be a replacement. Desserts brought out before mains were cleared, waitress just stood there while we cleared our own plates. Service that night really wasn't up to scratch. Had better.

As we arrived at the restaurant tonight we were told it was our servers first day. He did an incredible job, he was polite and professional. Keep up the good work!! As always the food was delicious, we had an amazing time! Thank you team Buttercross ⭐️⭐️⭐️⭐️⭐️

Fantastic meal tonight, the team could do enough to ensure my party had everything they needed. Sam was super attentive, friendly and knowledgeable. We come here regularly.

Very relaxed atmosphere, charming waiter, good food, what's not to like? It would be better if disabled parking was a little more convenient. I have MS and can't walk very far. I found the distant very challenging.

Fantastic service very attentive food is always lovely and service is brillant even though we are new to the area when we found this pub we new we would be back again and again.

All mains were over cooked. Chicken drier than sahara. Medium steak was well done. Zero flavour in sticky toffee pudding. Honestly shocked that's a standard for £70 of food. Visiting oakham first time in a year, standards have dropped. Will look elsewhere in the future.

Poor tasteless over cooked food £65 pay before you eat...i wonder why!!!£16 steak harder than a door mat over cooked chicken burger ... dry crinkled peas. Disgusting sticky toffee pudding didnt even eat it after two spoons full. Outside are over grown grass and to top it off screaming kids running about.

Seated very quickly, given time to look at menu. Drinks order taken immediately. Excellent choice to suit all wallets!

Service was prompt. Polite. And courteous. Food was outstanding and every member of my party left with an empty plate. Amended order to remove certain items from some meals with no qualms. And very reasonably priced for product.

I like going to the buttercross staff are friendly and helpful food is good

Had a lovely meal with family, my grandson was very happy to play in the safe playground. My kebab was delightful as always, although fries weren't up to usual standard. But didn't spoil the meal. We all enjoyed ourselves and will be back again. Thankyou.