ODEON Preston in Preston

Dear Odeon we are still coming here because we don’t have any other choices available around. I have been watching movies from 5 year old and watched movies from different countries, but this is the worst experience of movies i ever had in my life . The audio system using should be an old classic one or the provider is cheating you . Please at least install a Bose SoundLink Revolve+ II Bluetooth Speaker or provide a headphone to make the dialogues audible. Next time will bring a torch light to see whats happening on the screen .the screen is really dark. Hope you are not paying extra to the provider for making it bit brighter The food counter, they are not able to manage the crowd , should give some more training. They are not competent to serve food with in the interval break time . Hope the manager is least bothered about all these things. Th only positive is the QR code scanning staffs . It’s our fate that still we need to depend you for watching movies. 🤕🤕🤕😢😭😭

Unfortunately, my experience at the Odeon Preston was nothing short of disappointing. Right from the moment I walked in, the ambience was off. The atmosphere felt cold and lifeless, with no real sense of comfort or charm. It’s hard to believe this is a modern cinema, as everything felt outdated and lacking any real appeal. The screen size is surprisingly small, especially for a cinema that charges what it does.Speaking of those premium seats, they were uncomfortable at best. The ticket prices are far too high for what you get. Considering the poor service and lack of decent amenities, it's hard to justify the cost To top it all off, the sound quality was dreadful, that completely ruined the movie’s impact. Overall, I wouldn’t recommend this cinema to anyone. There are far better options around for a more enjoyable and immersive movie experience.

Cool cinema, Costa inside, £4.99 snack, popcorn & treats kids pack, staff cool

Great cinema, plenty of free parking but why is it normal for it to be so cold in the cinema screens!! Also book online it is cheaper

I’m a wheelchair user and I am hard of hearing, and every single time I go to this cinema they are always ready to help me. Staff are lovely and so nice. I don’t go to the cinema often, and this was my first time going since my hearing got noticeably bad. As soon as I showed my ticket one of the staff noticed I had a hard of hearing badge and offered me something that would feed the audio directly to these headphones they gave me. It was awesome, I loved it. It really settled my nerves about going. All of the screens are wheelchair accessible which is amazing, all have ramps. I love that because then I don’t have to stay in my wheelchair, I can just park up next to a seat and transfer into the seat (I am ambulatory) This is the best cinema I’ve ever been to and I would recommend it to anyone, I cannot stress that enough.

The toilet wasn't clean with broken locks.

They delayed the cinema for 1 hour

Love it wish wash it was a bit cheaper

The picture quality in screen 10 and 9 was too dark and blurry the films I have seen here recently have been ruined by the bad quality screens/ projectors

Loved it movies are fire but only on problem alot of people like to have a lil wank in the shitters so be careful of slimy fizz but yea 10/10

My first time here and first in a cinema in 4eva.. Mostly empty room and an okay movie. It was clean, had nice friendly staff...

Nice coffee and biscuits and great screening

Bridget Jones, mad about the boy, great film, nice welcome on entry to cinema, got tickets on, but couldn't get discount with my blue light card online....... just want happening.

Odeon has the best cheese sauce for their nachos , other cinemas take note

Was like watching one of the dodgy CDs that they sold in pubs of films recorded by people in the cinemas on their camcorders.

The lobby and Costa have been kept up to date, the screens and seating themselves have not for some time. Took my family to watch a movie this evening for half term In screen 10 the seats we booked had been worn down to the sponge underneath the cover and the place stunk like wet dog. I don't like dishing out bad reviews but it was a really poor experience all round. There are two newer cinemas in Preston, we will be going there next time.

Really nice very clean and more upto date now

Nice cinema with new restaurants now

Nice venue,clean and tidy, staff helpful.

My favorite brand of cinema always an enjoyable experience

Excellent cinema and plenty of free parking

We are very lucky to live near this cinema. Helpful staff.

This cinema is nostalgic for me, I have a lot of good memories here but unfortunately it has gone very downhill. A lot of things need upgrading which is why I tend to choose Vue over odeon even though this cinema is closer. It doesn’t need much but they seriously need to invest some money into it. The seats are itchy & peeling apart, it is not the comfortable relaxing experience you want when visiting the cinema.

Poor sound quality and low volume and they didn’t turn off the side lights while watching the movie….we didn’t get the full cinematic experience watching in Odeon screen 2

Great little cinema. Mostly harmless.

You have to order your popcorn from a payment machine, then collect it from the tills. It does take longer.

Staff where lovely. But unfortunately screen stunk of weed, not enough screen checks where performed and I had someone's phone glaring at me the whole film. They where clearly recording it at points. This could of been prevented had they been checked more. No toilet paper in the toilets and diarrhea splashed all over one of them.

Good quality very clean very good food especially the nachos

Hmmm! Although the tickets are cheaper than they once were, the standard plus seats are not that comfortable and are squashed together also the sound was not what I would call cinematic! It was a little disappointing and also the food service counter couldn't have been any slower I'm sure! But maybe I expect too much from a paid experience these days.

i went here once with my friends , it was good nothing special nothing bad , there are shops inside it

For £5 pp at any day any time, no complaints.

£11 each to watch Wicked, what a rip off. The screen was rather small and the sound was so badly calibrated all squeaky and high pitched, with no bass and it was set too loud to watch comfortably. Ended up leaving early due to sound and uncomfortable smelly seats, on the way back to my car I saw rats scurrying back into the bushes. Never going here again it is grim.

Clean and tidy and it as a Costa

Clean facilities and pleasant staff members. It was not extremely busy which was nice given it was the school holidays

Drove down from Lancaster. Lots of parking available and the tickets was cheap. Overall a good experience

Went to watch Moana 2. A good experience overall. Staff pleasant, place clean and tidy, great film.

Poor seats, not very impressive screen. Needs some money spending on this place

Busy place, plenty of parking ,good assortment of films ,shame the ladies toilets weren't clean.

Good cinema, slightly pricy food but got a 'pizza meal' and was genuinely impressed. Premium seats worth the extra cost. Lighting, sound and screen all good quality.

Lovely place. The staff is kind and helpful,and their service is all right. The entrance and the toilets could be cleaner,I personally found the chaors a bit less comfortable than the other "big brand" in town,and popcorn with coke is expensive,lets not sugarcoat it.

Love visiting Odeon, always a great experience! There’s always a little poster to take home too :)

Film excellent (Moana 2) but snacks and drinks were extremely expensive.

Film great. PADDINGTON rules OK! However. I am one of slightly more maturity than the idiots who came up with the idea of £1.50cheaper for those booking online!!! I don't want to to book online. I never intend to book online. There are millions more like me out there who will agree. The main audience in an afternoon is the good old Silver haired brigade. You are going to lose so many cinema goers out there!!! Also, 1 guy on go slow serving food. The rest of us waiting anxiously for a full 15 minutes to obtain our tickets. Its just not on...

We had an amazing time, friendly staff.

Nothing missing this time so I'm happy super fast delivery

Great watched paddington bear only £5 per person excellent good parking and facilities

Sound from other screens could be heard throughout the film. Noisy groups in the hallway throughout the film.

Wouldn’t even give the place 1 star tbh , it’s shocking how much this place has gone down hill. If anyone’s planning on going too ODEON Cinemas in Preston with there kids I wouldn’t bother! Took my kids and because they was talking at the beginning of the film while the adverts where on because they was bored we got a complaint ( watching a KIDS film ) with only 2 people in there , so then I apologised and explained my youngest is only 4 and he’s never been too the cinemas before, anyway then they had a man with an ODEON badge on sat behind us ( at this point the kids where actually watching the film ) NEVER in my life have I ever felt that uncomfortable so I got the kids and we went and they was watching us all as we walked out , paid 27 pound for half an hour of a film we couldn’t even enjoy watching because we was being watched 😂 called up ODEON and reported the situation and they have refunded the money back, but it’s not even the point they made me and my kids feel so uncomfortable what a horrible place !!!!

My daughter was 3 days too young to watch the film which was fine, and we were not aloud to watch the film. I accepted this and was fine, I went to get my refund from a young man behind the counter and he was not very understanding and was very antognising, when his manger came out from behind she was defending his attitude, she eventually agreed to the refund and was being very professional, however the young man then came over to the manager and stood right behind the manager and was smirking at the situation, her manager asked him to go in the back and he refused and was not going away, I could not believe what was going on, I was getting more and more upset and this young man would not go away and had something to say at every point, Someone should spend some time with this young man around customer experience and the manager could also do with some training around how to manage her staff, this young man is out of control and needs additional training before you loose more customers in the future, I will not be going to Odeon again and will rather go to Vue where I will get better customer service.

Been coming here for years. Very friendly and helpful staff. Great popcorn and nachos. Nice location and always parking available

Seats a bit tired, screen ok. But smells damp like something is rotting in there. Probably won't be back until it's been refurbished.

It's okay, but better seats at the Vue

milkshake absolutely fantastic so moist and so much flavour to it being my first time definitely recommended it

Very helpful staff, spacious lobby and a good night out.

Brilliant and at only £5 per ticket makes it even better

Staff really helpful & customer focused. Lovely & clean. Been a while since I've managed to get to the cinema & was cheap too. Definitely be going back again.

So it has made improvement. The premium seats though are so uncomfortable. For £2 more you get recliners in Vue. The staff here are fantastic though, I cannot fault them. Odeon will never be my 1st choice sadly

Go to vue the chairs are better screens are bigger and the sound is much better

Went to this place 1-10-2024, initially when you walk in looks great sat down in the cinema those chairs and so slidy and as hard as a wooden bench I stayed for 30mins enough was enough, management needs to up their game and upgrade

great cinema , went to watch Star Wars lots of cool cosplay , good staff as well. If they could maybe refurb the toilets it would be a 5 star for sure

Clean and cheap compared to vue but sitting is quite uncomfortable

The only positive aspect was the price. However, there are several issues. Firstly, some screens are not centered in the hall, so if you accidentally sit on the side, you'll be facing a wall. Additionally, they sometimes don't fully open the curtains, and the sound system is of poor quality. But I still love Odeon, Preston as I could watch all the Malayalam movies in theatres 🫰.

Nice enough venue it is a bit dated. Staff are friendly and helpful. We did notice quite a few seats were broken in our screen. Hopefully they can have some money invested to do it up

Went to see a 15 movie with my 2 teenagers,never had a problem b4. This time they let us go through and 5 mins later they said we can't watch till they have id on kids. Since we had none we had to go home. They asked us if we wanna watch something else? I looked what movies they have on that night and all of them were horror movies 15 rated, out of curiosity,which one they would let us watch ?

Great cinema with friendly staff.

Seats not overly comfortable, no lights showing which rows the seats were on. Odd system of standing somewhere else away from the till to collect your snacks. Plenty of parking though

The staff at this branch of Odeon always go the extra mile to make the experience enjoyable. Would definitely recommend 👍🏽

The outside looks kinda sketchy. Films are cheap but food and drink is £££££

Today (16/8/24) the screen curtains wouldn't open all the way and there was about 2 feet of screen missing per side, however the manager was very apologetic and swapped me into another showing. The lady checking tickets was very friendly and helpful. Yesterday the screening started 20 minutes late, without explanation or apology, but the bonus was that when the show did finally start it went straight to the trailers and thus I didn't have to watch any annoying advertising! Wow this place is busy compared to the Kettering Odeon! Unfortunately I didn't see any staff doing checks during the show, as there was constant talking, teenagers using their mobile phones within the auditorium and loads of people sitting in posh seats that they hadn't paid for! The actual screen size is very small (again when comparing it to Kettering) but at least the screen appeared to be clean! The staff were very friendly and helpful and Sally wasn't challenged which is always a bonus. As a MyLimitless member I receive a discount of 10% on food & drink, yet a 500ml bottle of drink still costs me, even after the 10% reduction, £3.27 which is rather expensive given that I can still buy a 500ml bottle of coke for 95 pence in Savers :-( As an aside, if you get there too early, (or your Assistance Hound needs a toilet walk!) there is a lovely dockside walk beside the location, as you can see in the attached photo. Some bins on the exterior of the cinema would be very beneficial in my humble opinion.

Absolute rip off… £7.50 for a dry hot dog! £4… for fruit pastels… I would be embarrassed to serve this for £7.50… save yourself a fortune, and go buy sweets from BnMs over the road…

From the outside it looks like the Zombie Apocalypse has already happened, with peeling rusty paint, weed strewn paths and a random picnic bench . Inside we were advised we could book our tickets online, or use the (very clunky) ticket machines , which were 1.50 per ticket dearer. When I asked why we couldn't pay at the counter (which was cordoned off, but had staff on, weirdly) I was told that was "cash only". What an odd, odd set up! The screening room itself was pretty small, with quite a few seats out of commission. Sound quality and screen were OK, so some saving graces. Wouldn't rush back tho. A very odd place.

Ok but the most uncomfortable seats. Don't know what they were thinking when they designed these

Very tired indoors, disgraceful external standards, good screening rooms. As you arrive it’s clear that this place is in trouble. The car park is strewn with week old litter. The plants are overgrown and the car park lines are mostly worn away. Paint peeling from the building. It looks derelict. As you head inside, it’s a tired but functional old fashioned cinema. If the Vue is full, this does ok for watching a film but I suspect they’re sweating the asset and it’ll be closed soon based on The standards the management are happy to live with.

Not 1 star because the staff were great and friendly, but I couldn't relax. Got a glimpse of the seat with my phone torch before sitting, and it's literally black with the layer of dirt build up. Didn't feel sanitary being in there. Screen size and quality weren't the best either.

I've not been to the cinema in years and blown away by the prices being reasonable : £5 a person for a new film. Great value.

Mainly Reviewing for the man who checked our tickets upon entry. A Friendly and Jokey energy; Made my experience that little bit better even before I'd seen the film.

Seats were ripped and no incline in the room so had someone's head in front of us. Worst of all was the family with 2 boys sat behind us throwing popcorn and kicking the chairs for the first 40 min of the film. Asked them to stop throwing popcorn and they ignored it so eventually went and got member of staff to stop them so they did stop. Mother was verbally aggressive in the carpark whilst boys were laughing and flicking the finger. That mothers a really good role model and must be so proud of her disrespectful children. Needless to say didn't enjoy the experience and won't be going again !

First time clean everything good experience

Preston Odeon is an absolute delight for moviegoers! The cinema boasts top-notch facilities and a fantastic selection of films. Especially INDIAN films. The comfortable seating and excellent sound quality ensure a truly immersive cinematic experience. The staff are friendly and helpful, adding to the overall enjoyment of the visit. Whether you're catching the latest blockbuster or a classic film, Preston Odeon provides a first-class movie experience that's hard to beat!

Just went to watch Longlegs with daughter who's 16 in 10 days time. Asked for photographic evidence of age. Asked what is she meant to have at 15...a passport. Not everyone has one or carries one, utter jobsworth old hag. Never have a problem at Vue or Cineworld!

Mind and friendly staff. Sound could have been louder.

Uncomfortable seats I paid the extra for the better seats

My go to cinema great staff theatres and popcorn

Decent but better takin own food

Son dropped his vape in screen 2 on the way out. There is no way to contact the place via phone as they never answer.

Tango ice blast where not an issue but the churros where awful would not recommend what so ever they where rock solid and most definitely not worth the money

Could not book online, but it didn't let me tried and tried. Besides that, it has a nice atmosphere and the auditorium was nice and clean.

Always stincky . Plus very cheap tickets

It was such a wonderful experience. The screens and sound system is really good

Lovely atmosphere friendly staff

Hadn't visited since the UCI days. Not a bad cinema. Food, as expected, was pretty expensive. But can't complain about the price of the movie tickets. The comfy seats at the back were definitely worth the upgrade, and the screen / sound quality was pretty decent.

It was cold and there wasn't anywhere to buy a hot drink. Cold inside the cinema too!

Lovely film -watched Ghostbusters the Frozen Empire- but really it was absolutely spoilt by four young boys shouting, swearing, getting up and down five times and whispering throughout the whole thing. I know this is nothing that odeon can do but these boys clearly shouldn’t have been let in anyway as they were not 12 or over as they said so at the start of the film. Nobody sat infront of me or my company so we had the perfect view at the back. The reason for the 4 star review is because of those boys and the fact that the seats were hard to get comfy in. The odeon is a calm, caring environment when boys aren’t shouting throughout the whole thing. I will definitely recommend Odeon and will come again. Thank you.

Always a great experience not too busy and staff are friendly

Lovely 😊 friendly staff helpful .abit over priced but same as every cinema tbh

I am not sure but the screen 7 we sat in was not that high definition. And a smaller screen size guess that what we get. I have watched movies in inox and other such theaters guess this does not match that specs . Also noticed a buring on visual on the left lower corner of the screen . All that said we had a lovely time watching the movie and enjoyed the movie

Decent cinema. Get what you pay for. They really need recliners though. I only go for the limitless unlimited subscription but Vue is much better better seats and all recliners.

Decent theatre, seats are alright. Showings of Indian movies makes it a good cinema.

Paid for premium seats which are anything but premium. Took my son to watch his first 3d film which was out of focus for the the first 15 minutes. I'd give it 1 star but that would be unfair on the staff who were quite decent.

Always clean and tidy and a nice place to watch films