ODEON Norwich in Norwich

Very comfy now it has been refurbished

Well done 👏 have been tied of the cinema for a long time, to exspensive/ uncomfortable/ dirty and like most preferred to stay at home. Well went today with my daughter for the first time in a while and what change!!! Comfortable recliners/£5 a show and very clean. A change well needed! will be back a lot more often now, just don’t get carried away when you get people back through the door and up the prices again, make your money on food and drink and keep people through the door.

went to see Deadpool in iMax, most of the cinema was closed of. queues were ridiculous and the temperature in the screen must have been 30+ degrees, it was unbearably hot and stuffy to the point where both myself and my dad felt quite unwell be the end

this cinema itself is lovely. however, your team dont understand the 15/18 rate films as per your website's policy reference? i went to the branch alone to purchase tickets for 2 for the next day. your team refused to sell me 2 tickets coz only myself went to the branch to purchase tickets!? and only allow to sell 1 ticket to me?! the reason behind is i have to show id proof before purchasing tickets (which is perfectly reasonable) but why cant your team being more understanding coz as per your policy - you will check id proof before attending the film..So why cant you sell me 2 tickets in one go to save me another trip? it just so stupid...

Taken my kids to the cinema for the first time and they had a blast.

First time been to the cinema for ages and the Odeon is in the middle of refurbishment. We found Don a member of staff extremely helpful when we booked our tickets as the screens are now smaller and soon get booked up.However all I can say is wow the seats recline and very comfortable with a tray for snacks and drinks everywhere was very clean especially the toilets big improvement. Really enjoyed the film and all staff were very friendly and polite will not be long before we go again as felt pricing was very good as well .

Initially gave this a 3 star review as it was in desperate need of a refurb. Looks like they listened and overdone it to a point I would not even imagine. They replaced the seats with leather reclining seats you can have it so your legs are up resting or so you are laying down a bit. There is also alot more room between the seats. There are new tables aswell so you can eat your food. It's such a nice place to be a bit lazy and wind down and chill out. My only complaint being that the prices of snacks are really high. I paid £3.40 for a bottle of Fanta which is very steep. I understand cinemas need to make there money but that is a bit steep. The Overall experience of the cinema though paid it off

With a super comfortable reclining seat at £5 is fantastic value.

Love the revamp. The seats are so good. They even have a bed in there (kinda).

It's becoming a Odeon lux cinema, new seating and other changes

Great facilities. But it lacks friendliness of staff. Very impersonal and somewhat rude staff, especially behind the counter where it's most needed to be curteous.

I tried looking to see what the difference in seats were from standard to premium but it wasn’t easy to find. It really is not worth paying for the upgrade to premium seats. They are sooo uncomfy and it’s quite hard to see the screen if you’re on the shorter side in height. It was a late screening and it was clear the place hadn’t been cleaned all day. Popcorn all over welcome hall floor and cinema screen. I think I’d rather go to Vue cinema next time.

WOW, impressive. No queues when I went at 5pm. Had a reclining seat for a £5 ticket. Clean throughout and friendly staff that know what they are doing. Thank you

Cheap tickets for £5 but beware of extortionate food and drink prices!

Excellent Cinema, lovely electric recliner seats, excellent sound and picture quality in newly refurbished screens! Friendly staff, great place to watch a film!

Food and drink was daylight robbery as most cinemas are now 3.49 for a bottle of drink unfortunately was turned away as grand child was turned away as he had no photo Id Even though he was with parents and grandparents and yes I know its policy but

Movie cutting out saying its to hot and forcing us out seats where uncomftorbal too much noise and unpleastent

We sat in Isense theatre on back row. Posh reclining, comfy seats. Watched Despicable Me 4. Excellent film.

Love the cinema anyway but the new seats are amazing great to snuggle with a loved one

Absolutely love this place. Highly recommended

We wanted to give a shout out to a woman called Lucy who works here. She was working last afternoon/night and helped myself and my partner with watching a film on our first night out since our Son was born. She was so friendly, funny, helpful and professional and helped make our day. We hope this reaches her. She went above and beyond what her job entails. Thank you Lucy. You're a legend.

Fantastic reclining chairs really nice to relax and enjoy the movie with more space , lap tray also a really nice touch.

The best cinema in Norwich (sorry Cinema City!). Large screens, comfy seats and the widest variety of films and screenings. And free parking in the multi storey.

Booking online makes it easier. Can bypass the queues! Cheaper too. We also used Vodaphone rewards vouchers. A decent cinema.

Amazing cinema room ..... very spacious, the chairs could recline ..... it was a good surprise. The kids love it

LIMITLESS! LUX SEATS! GOOD APP! this blows vue out of the water!

Booked to see a major blockbuster movie in IMAX on a warm summer night. We were not let into the theatre till close to the movie start time due to problems with the air conditioning, but were eventually let in after being told that the air conditioning would be back on in 30 minutes. The theatre was packed full, and no air conditioning came on during the entire 2+ hour long movie. The stifling heat with no air movement at all made for the worst cinema experience I've ever had. To make matters worse, about halfway through the movie, the right side of the screen started becoming blur and desaturated, and this lasted to the very end of the movie. Disappointing. Would not come back here again.

First time here and massively disappointed - air conditioning in hall 7 didn't work at all despite us being told it would come on 30 mins in. The screen started going white on the right half way through, and the ticket attendant was rude and dismissive. Won't be visiting again.

iMax was really bad. No Aircon/air circulation. White bleed on the right side of the screen. Could have gotten a better viewing on a TV from 1998.

Very comfortable reclining seats and the staff were very helpful and friendly

The cinema has had a massive overhaul to the screens; the seats are amazing, spacious with plenty of leg room, comfy leather seats with soft head rest and uber modern electronic reclining foot rest not to mention an individual swivel table with drink holder for each seat all for £5 per ticket, theres even the option to have a shared bed seat to snuggle with your date or besties. The cinema itself doesn't have its own car park but there is a multi-story (riverside) carpark next door(probably a 2min walk) which you can validate your parking within the cinema and get a pretty decent discount with, just don't park in the surface retail car park because you only get a max 3hrs before you get a fine

Rude and standoffish staff, would not recommend.

I purchased a Limitless membership at the beginning of the year but my local cinema is being converted to a Luxe. I have been told that when it is completed I will have to pay an upgrade to my membership. I think it very unfair to change the deal mid term, especially as there isn't another Odeon cinema for miles. I tried out a recently upgraded Luxe Screen yesterday. Very comfortable and luxurious but I don't see the need for the partitions between the rows of seats. Unless you are very tall or are sitting forward in your seat you cannot see the bottom of the screen. Children wouldn't be able to see anything. In fact a young boy who was sitting next to me yesterday was sitting on the back of his chair so he could see. Certainly not ideal or comfortable and it wouldn't have worked unless he had been on the back row. If there were no partitions but just heads in front, at least we would be able to see in-between the heads.

How ridiculous is this place. They are reducing their cinemas to almost living room size. We tried to get in to Despicable me today but on the app the seat plan is all screwed up and on the website screen 14 has been reduced from the shown 147 seats to actuallyaround 45. Due to the confusion we went in to get our tickets but as it is now only so few seats it was sold out. What happened to the big screen experience? Another reason to stay at home until it's on streaming.

I have not gone cinema for years - and I could not believe the fantastic recliner chairs with leg rest made the experience so relaxing and comfortable to watch the film.

Brilliant, sound, and picture unbelievable quality. The chairs in this place are so comfy, and they are all recliners. The ticket price is very reasonable .

Always plenty of staff on hand to help

Newly refurbished seating is luxury as cinema should be. Excellent viewing

Busy as it’s Friday and the Olympics 2024 opening ceremony is on plus it’s the weekend! Had to wait a little bit longer than usual. Enjoyed the hotdogs as normal!

New recliner seats are fantastic. £5 per ticket is very good.

Went to go see twisters, got premiere plus seats which were very nice. The sound was good. Though could hear construction work. Odeon you gotta sort your stair lights out. To the left of us one was beaming down and if you sat there your experience would be ruined. This is one of the reasons I don’t like to go here as I never know if I’m going to be stuck with one of your awful stairlights. I’m seeing Deadpool and Wolverine next week and praying I’m not going to be unlucky.

very great service, great quality movies

Good job tickets were cheap as the snacks are very expensive on site. The seats were hard and uncomfortable, the screen we viewed on I believe was screen 12 had ripples in it. This didn't affect the screen quality but shows how this cinema is becoming a bit run down. Also the toilets were grubby and smelly not a pleasant experience.

First visit to this cinema since moving to the area. Pluses: it's cheap to go if you book on line. And you can get parking validated for 4 hours. The staff were lovely. The entrance was quite welcoming - though some of the self serve kiosks were not in action. Didn't buy snacks or drinks so can't comment on the price or quality Minuses: What a pit hole once inside the screen area. The carpets are disgusting, esp by the toilets. The ladies toilets are scruffy with 4/5 cubicles out of use, one soap dispenser, weirdest circle design for the basins. The seats in screen 11 - some have gaffa tape holding them together! There was hazard tape on the walls. Do not sit in seats over the entrance to screen. There's a wall in the way which means they should mark them as restricted view. And there's a smell, reminiscent of urine in that screen too. We heard they are about to revamp, I genuinely hope so. The staff deserve a better place to work.

great time, was quite hard to see #'s on seats 8.5/10

The workers maybe were new or scared of the dark because the lights didn’t turn off (the 1st photo) once we were 1 minute into the movie, the movie quality is great.

Lights were on throughout the whole movie

The cinema is nice but the service is poor. The staff oten seem grumpy. Waited at least 5 minutes at the ice cream stall, which is separate from the counter for all other food and drinks for some reason. Then some reluctant worker mumbled across the room from the other counter saying I had to order there. So trying to remember what we wanted from the ice cream counter, we got in the back of the queue for the main counter. When we got to the front of the queue, another unhappy member of staff reservedly ushered us across to the ice cream counter anyway. So why couldn't any grumpy member of staff attend the ice cream counter in the first place?!

Great multiplex cinema showing a great selection of films fo all ages.

Booking was easy. They reassign tickets for my 2 kids who couldn't watch same show as I. I couldn't find my seat as it was my first time. Where are the markings? Nevertheless, I enjoyed the show I watched and I'm glad my kids could wait safely for me after their film which ended earlier than mine.

Went to the cinema for first time in ages last week and mostly good experience. Doing the good and lets face it most important bit first the film itself was fine, nothing wrong with picture and sound was ace and loud enough to get real effect. The negatives werent huge but the area when you walk in was flat and dull- with the costa taking focus. Couple of guys at counter were civil but not friendly or welcoming ( person taking tickets was though) a large popcorn was absolutely huge and good value considering what buying packs at home would be. Drinks were pricey though. The more spacious seats at back of cinema werent what was expected - in other cinemas this kind of seat option is a much more comfortable seat and lots more room these werent much different to standard. The validating ticket process considering there must be a huge number of people doing that parking wise felt like an afterthought with a scanner on a table in the corridor.place felt a bit tired in general. Overall ok but would look to go elsewhere first.

Best IMAX theater I've been to yet... Don't pay extra for the premium seats, I prefer to be a couple rows farther down from where they start, and I don't think they are more comfortable.

Visit often, never any issue, can't comment on prices of snacks as we bring our own, but always a stress free trip. Usually book online in advance

A bit pricey, but very good picture and sound (especially in the IMAX screens). Seats could be more comfortable.

Firstly I recommend to not book premium as it is rock hard and isn't worth the money But it is nice to see they've started to refurbish the place into a luxe Not a bad place to be fair Popcorn size is huge

It is a good place, clean, neat and the staff are lovely

Good seats, solid experience. Food was expensive but portions were HUGE

Came to see "IF" with the grandchildren and had a most enjoyable time. We got the best seats and the film was very good. The only thing that let's it down is the cost of food and drink, so expensive.

very good staff, Huge screens, food i& drinks is perfect

Had a mid week treat to see the fall guy which the flim was amazing. Back to the experience of the odeon Norwich. CUSTOMER SERVICE Didn't get a chance to have much customer service as I booked on line. But the lad I spoke to was very helpful letting me no when my screen was ready TOILETS. Cold water to wash your hands just run down THE CINEMA ripped seats Stained seats arm rests not working very very run down but for 5 pound the overall experience was ok

had a great time at the odeon and was served by a girl named hannah who was absolutely fantastic

Best cinema in the UK quality sound HD video improves the experience love it and would recommend

Nice cinema , good price tickets if booked online , altho website glitches all the time

Screen 3 was quite tatty, with threadbare seating.

Friendly staff and great price to

I enjoyed the movie but the cinema requires refurbishment. The screen was wrinkly, seats dirty and worn. The whole place feels dirty. On the plus side, the staff was very helpful and friendly.

Went to watch godzilla x kong last week Loved the experience, it felt like I was in the movie

Friendly & helpful staff. But the seats are awful: rock hard and sat bolt upright, more like church pews! Premier+ tickets are a waste of money. The premesis is clean, large screens. Go IMAX if you can.

An entirely whelming experience

They are very good ,food little bit expensive tho

Looks very tired, could do with ab upgrade. Staff helpful. Seats fine. Toilets really need to be revamped

I was most surprised to find they were not selling hot chocolate today. First time ever at a Costa in my experience. The staff were polite, Although the place is wheelchair accessible the toilets are not. My mint tea was fine, however I will avoid this Costa in future.

Incredible cinema great value for money

Odeon cinema Norwich is the best for seeing movies in Imax 3d. The likes of Avatar and others of similar special effects spectacle. Good for visiting as a group with friends and family on occasion.

It's always so cold in the screens when I visited the last few times, who wants to sit in their coat whilst watching a film

Great caring staff and good IMAX experience and movies. Dune2 movie... May slightly deviate from the book...

What can you really say about a trip to the movies? Unless you listened to the hype and it turns out to be overhyped, you normally have a good time. 'Nuff said.

Went and saw Ghostbusters today, great film, great price, great seats, thoroughly enjoyed a family morning out.

Staff needs to be more professional and helpful. Plus the imax theatres are meh

IMAX was excellent and Premier seats are very comfortable.

£5 tickets even on weekends when booking online. Parking tickets cancelled inside cinema before going out. Nice facilities. 😍😍

Quite possibly the dirtiest cinema ive been to in a while. Stains on seats, crumbs, rubbish. Floors all stained and generally messy. Premier seats were not worth the extra, we ended up moving to regular seats as it was quiet. So uncomfortable and again seats had milkshake and popcorn all over.

Very good cinema with wide selection of normal and IMAX screens. It is a real shame they have stopped the Gallery lounge and tickets. It really offered that bit extra and it's a shame they have stopped found this.

This place's refund/ticket amendment policy is a straight up scam. Unless you have made an account prior to booking, you cannot get a refund. Oh and dont bother phoning, they dont allow you to speak to anyone.

Easy free parking for 4 hours as long as you remember to get ticket stamped. Great clean layout and friendly staff

Watched in IMAX, Dune part 1 re-release. Very comfortable seats and surround sound was fantastic

The experiance is hit and miss here - you have to go imax these days otherwise you might as well watch it at home. It's not the cinema it was 20 years ago. Gone is all the luxury, gallary, the bar, taking beer into the film, announces and even film name badges.

Fourteen screens so there should be something on offer for most people. Prices vary depending on film and time of day it appears. £6.50 each for a 10.40am showing of Wonka (been out a while now) Popcorn and drinks are on the expensive side and the sweets are totally ridiculous money.

Smelly stuffy screen rooms. Maybe a deep carpet cleaning is required or new air conditioner filters.

Not a bad cinema cheap tickets good location and free parking for 4 hours

Friendly staff, tasty popcorn, clean comfy seats. 30 mins of trailers left my 6 year old a bit figety but thats to be expected. £5 a ticket well spent

Haven't been to the cinema for ages.... Pre-lockdown, in fact. It was always really expensive. But I noticed recently prices are reasonable at Odeon now. So, I will be going to the cinema again soon. I really have to see the next episode of Dune on the big screen. Cinema was made for Dune. I bought a ticket recently and realised I had accidentally booked the wrong one. I was gutted and thought I had lost my money and/or would have to go the the cinema to swap tickets. But it was really easy to just cancel the ticket on the Odeon app and rebook on a different day. I lost the booking fee, but still relieved and worth it not to have to go through all the hassle of swapping tickets over.

We visit weekly. We always have a drink in Costa first. It's a shame there is no option to eat (as in a meal, rather than a cake, before going in to the film). I guess they think there are eating places outside on Riverside, but 8d definitely use a restaurant/bar if one was available.

Great venue (and watched the awesome Argylle). Free parking with a validated ticket. Refreshments prices high as with all cinemas but offset with a £5 ticket price so great value overall. Clean and comfy with good sound.

Love the cinema here.. don't forget your nachos with cheese

Had a cute date here I booked online was very quick and reasonably priced

We went to see fighter on 25th and 26th Jan.. both times the sound was awful!.there was no surround system effect at all.it was a horrendous experience as movie was too good and the sound system let it down.we told the odeon people too but they did nothing about it.its not worthwhile to go to odeon with their poor audio quality!

Great ticket price. All of us strangers excellent film. Friendly staff. Good experience.

Really good prices if you book online , great that it offers free parking , and there a Costa too

Smelly and dirty. It has sewage leaking through the walls in some screens. Dumb staff too.