Oast Ocean in Ipswich

Have used this chippy for a good few years and good is always great, decent portions and friendly service

the place has changed a lot not my kind of vibe anymore

Do a nice selection of desserts and drinks. The food was good, and so was the service.

Ordered direct via telephone, delivery ETA 40 to 45 minutes. We can called 1 hr 10 mins later for delivery update, to be told they were waiting for a driver, 20 minutes later our food arrived . When opened it was cold , salad was way past it's best! My wife ( who originally ordered and chased delivery ) tried calling shop but no answer , so I called on my phone and instantly answered , explained what our complaint was and offered fresh food , which we politely turned down as no longer felt hungry, offered refund , and was told they will drop money off next time we do a delivery, well it's now nearly 2 hrs later and no refund, probably no intention of refunding. Shame as we have used in the past , won't use again. Below comment added Have left message on Facebook messenger as requested. After a few messages I now have a credit note ( in the form of a message) for the full amount , it is Sheners policy not to offer a refund but they do give credit notes. The person I have dealt with for the credit has been polite and helpful so I have increased the star rating for this. Once credit note successfully redeemed I will re edit this review to reflect this.

Ordered a house special curry with mushroom fried rice. Had to wait over twice the delivery time. Don't get me wrong.. lovely food.. just not what I ordered. Not even a king prawn in sight. Will spend my money elsewhere in future.