Oast Ocean in Ipswich

Ordered direct via telephone, delivery ETA 40 to 45 minutes. We can called 1 hr 10 mins later for delivery update, to be told they were waiting for a driver, 20 minutes later our food arrived . When opened it was cold , salad was way past it's best! My wife ( who originally ordered and chased delivery ) tried calling shop but no answer , so I called on my phone and instantly answered , explained what our complaint was and offered fresh food , which we politely turned down as no longer felt hungry, offered refund , and was told they will drop money off next time we do a delivery, well it's now nearly 2 hrs later and no refund, probably no intention of refunding. Shame as we have used in the past , won't use again. Below comment added Have left message on Facebook messenger as requested. After a few messages I now have a credit note ( in the form of a message) for the full amount , it is Sheners policy not to offer a refund but they do give credit notes. The person I have dealt with for the credit has been polite and helpful so I have increased the star rating for this. Once credit note successfully redeemed I will re edit this review to reflect this.

honestly one of the best places ive ever ordered from, ive never had anything like this and i absolutely recommend coming here.

A quiet night at the pub but lovely friendly welcome from the landlady. Made to feel very welcome. Will be back again

New Asian Fusion Menu- you have to try! Stopped by on the way home from work, 2 for 1 cocktails, beautiful views, nice music. We stayed longer than expected and ordered from the small plates menu- 10/10 Everything delicious Duck pancakes Bang bang cauliflower Prawn Tempura Chicken Gyoza All cooked fresh! We will definitely be returning, if you’re considering trying A Listers at Aurora just do it! We will be back!

Bottomless brunch - food was mediocre as was the service but it was enmasse.... atmosphere was fab, great venue 😊