Novus Restaurant in King's Lynn and West Norfolk

We've become regulars, loving the tasty food, great value, and friendly service. We're working our way through the menu and are always pleasantly surprised by each new dish.

Stayed here recently with the family, great sized clean rooms, helpful staff with restaurant and bar onsite. Staff very friendly and welcoming and quick to help with any issues or questions.

Yesterday we queued behind someone a few minutes before the kitchen shut - which ok was a bit short but as someone was before us and we were there before 3pm, we started looking at the menu while waiting. However by time the person in front had been served, it was two minutes past three and the woman on the till said sorry kitchen is now shut. We explained we were there before 3 and were waiting while she served the person before us but she dismissed us by saying the fryers had been switched off and that was that. Didn’t want fried food but that probably wouldn’t have changed anything. The manager was wandering around but elected to not get involved. My question is are you so complacent and arrogant to treat customers like this? There are many other cafes in Hunny - so perhaps that national paper review has gone to your head. We’re local and have spent hundreds in here over the course but not any more. Copper kettle or Georgie’s to name a couple are perfectly pleasant places where the staff actually give a hoot. UPDATE in response to owners feedback - So don’t say we were hostile and rude. Yes things were a little frustrated because we were waiting before 3pm to order, only to be very surprised when we were declined food - never had that happen anywhere else before - but if we were rude and hostile, then why did your staff serve us drinks? If we were rude and hostile, I would thoroughly expect nothing less than being asked to leave. - not be served drinks (which were very much needed in that moment). In fact, all hospitality premises have a zero-tolerance policy on hostility so it is only reasonable to say your feedback on our supposed behaviour is fiction - you certainly didn’t feel the need to ask us to leave. I don’t blame the member of staff on the counter btw - it’s you as the owner that should have a procedure that works - Maybe put the sign outside the door soon before 3pm saying kitchen closing time so it’s more obvious before anyone comes in.

Food and Staff 10/10, I recommend 😁

Best Bangladeshi restaurant around, vegetarian dishes are delicious, zero Ghee is used in their cooking 👌🏽