Novelli at City Quays in Belfast

They were sorely understaffed when we visited; our waiter disappeared mid meal never to be seen again. If you order French onion soup, it has delicious, plentiful onions but no cheese— who does that?

I was looking for pre theatre dining which was in walking distance from the SSE, although there were some poor reviews, we booked novellis with a bit of hesitation. I have no idea why the bad reviews! We could not fault this restaurant at all. Food was perfectly cooked and so tasty. The chorizo started was melt in the mouth and the 1980s prawn cocktail was lite on dressing with perfect king prawns. I had the 8oz rump steak...med/rare & cooked to perfection, the seasonal greens were fabulous. My husband had the burger with hallumi cheese, that little bit different, again delicious. Chunky chips were fluffy and crispy. Service was spot on and unlike some reviews we had a perfect time between starter and main course. The view across the lagan was great and the walk along the river added to our evening. I honestly could not fault this evening....les mis just finished our evening making it a fantastic dining experience and show. I would recommend this restaurant especially for your pre show dining! Thumbs up !

Stephen Warnock provided us “exceptional” service. He was friendly, knowledgeable, and went above and beyond to make our evening memorable. Thank you, Stephen!! yeah

Nice hot buffet breakfast. Unfortunately the sausages were a bit of a let down. For the price of the breakfast (£20) would have been nice to get some proper butcher/farm shop sausages these seemed to be just your normal 'supermarket' own brand.

We were a large team traveling for an event and the accommodation couldnt have been any more perfect especially the staff! The room service staff and the breakfast staff in the morning gave us such a nice start to the day. Billy was so lovely and helpful

I visited this restaurant on the 11th of August to celebrate my birthday, expecting a pleasant dining experience. The ambiance and outdoor seating were indeed charming, and the food itself met my expectations. However, the positive aspects of my visit were overshadowed by the glaring issues with service that turned what should have been a special occasion into a frustrating ordeal. I had reserved a table for 4:00 PM, but despite arriving on time, I did not leave until 6:20 PM. This wasn't by choice—I spent the majority of my time waiting for each course to be served. The delays were unacceptably long, and it quickly became clear that the restaurant was severely understaffed. Watching other tables experience similar delays only added to the sense of disorganization and poor management. The experience took a further downturn when we received the bill. My partner noticed that we had been charged full price for each dish, rather than the £28 special offer for a three-course meal that we had selected. This mistake could have easily gone unnoticed, and it’s concerning that such an error occurred in the first place. While the issue was corrected after we pointed it out, it left me wondering how many other customers might have been overcharged without realizing it. To add insult to injury, we were also hit with a £9 service charge. Given the painfully slow service and the overall disarray, this charge felt like an absolute slap in the face. It’s one thing to pay for good service, but to be charged extra after enduring such a disappointing experience is simply unacceptable. The lack of staff, the billing errors, and the audacity to impose a service charge despite these issues suggest a serious need for management to reassess their operations. This was supposed to be a memorable birthday dinner for all the right reasons, but unfortunately, it will be remembered for all the wrong ones. I hope the management takes these concerns seriously because, as it stands, I cannot recommend this restaurant to others, nor am I likely to return myself. Kind regards Anthony

Novelli at City Quays has a helpful and cheerful staff. They are very hospitable and welcoming. The rooms are lovely and the restaurant offers a nice range of dishes to suit lots is different tastes.

Booked Sunday lunch, early (12pm) as we needed to leave at 2.15pm for an event. Overall it was a disappointing experience for what was a birthday celebration for our daughter. The food had nothing exceptional, steak was not rare as requested (but medium), kale was not cooked and the ‘galette’ had nothing from a galette (soggy puff pastry slice with nothing like white chocolate filling). The service could be more attentive. Although the 2 waitresses were lovely, it was extremely slow betwen dishes (worst was after they cleared our plates, waiting 35 min for someone to offer the dessert menu, then another 20 min for the desserts to be served). We attempted several times to get any waiters attention with no success - the room was 80% empty so can’t put that on high workload. The bill (just a bit over £150 for 4, 2 shared small plates of olives and focaccia, 4 main, 4 desserts, no alcohol) didn’t match the quality of our food and I think it didn’t deserve the automatic 10% service charged added.

Nice hotel restaurant, slow service and overpriced. Wouldn’t come if it wasn’t part of the hotel stay. Disappointing

Novelli at City Quays is in the AC Marriott hotel. Excellent service and food. The breakfast was delicious and Billy, one of the servers, was fantastic. He was so pleasant and cheery. A great kick off to any day.

Three of us ordered from the prix fixe menu. Two of us ordered what we thought was salmon pate but what we got was smoked salmon with two tiny bobs of something green that must have counted as the pate. I'd ordered the fish which came with "pommes allumettes" which are matchstick potatoes, i.e. thinner than french fries. What turned up were potato wedges. I tried to be helpful and explained to the waiter that we hadn't got what we expected and he actually argued with us. Then the dessert that my two colleagues had ordered turned it to be unavailable. Why did they let us order it then? If you absolutely must eat here, for example if every other place in Belfast is closed (and that's the only reason I'd eat here again), ask the staff to explain what each option on the menu actually is. Don't rely on what the menu actually says.

Nice setting and the staff were grand. However they charge an extra 50p on the pint for ordering a lemonade tops.

I was recommended to come here by a friend as apparently the lamb here is good. For starters we ordered gin cured salmon and duck rillete. The gin cured salmon wasnt really enjoyable and it didnt really pair with the overly sweet bread and the cheese didnt really help, the duck rillete was enjoyable and it had good flavour it was nice with the crunchy toast. For the main meal we ordered dry aged 8oz rump steak, the irish lamb and the roasted beef sirloin. The rump steak was ordered medium but it was closer to medium well and it was a bit dry and side of chips had nice seasoning but were personally a little to big. The irish lamb was tasty and it was juicy. The beef sirloin was also tasty along with the side of dauphinoise potatoes ordered seperately. For dessert we ordered winter berries vacherin, salted caramel tart and creme brulee. All of the deserts were very good. Unfortunately when we were examining our water glass, napkins and cutlery we noticed the cutlery and water glass had many streaks which were kind of noticable and hard to ignore the napkins also had a bit of dirtiness which is probably hard to notice in the photos. The water served had notable amount of chlorine flavour which was dissapointing. The overall cleanliness of this place was underwhelming especially the seating, the floor which had many crumbs and tables which seemed to be a little damaged too. The atmosphere wasnt particularly fitting to the food due to this. I would go again for the food but the dirty environment is not enticing.

Just want to thank Billy Lennox for his kindness and graciousness to Spuds and me during our time in Belfast. He knows a lot!!!

I would like to thank Billy...Billy greeted us with a smile even though we were early...he was friendly & helpful...he made our day as we started our 1st day in Belfast...

Pizzaen ble en svært skuffende opplevelse! Det startet så bra med et lekkert interiør i restauranten og nydelig utsikt utover kanalen fra vårt vindusbord. Vi bestilte pizza med parmaskinke. Da pizzaen kom ble vi svært skuffet. Vi så straks de prefabrikerte hvite pizzabunnene som smakte som papp, det var altfor mye ost som ble som en flytende hvit saus og parmaskinken var så stekt så de lå som små tørkede kjøttflak på toppen. Desverre var smaken like skuffende som det visuelle førsteinntrykket. Det var pizza som jeg aldri ville vært bekjent av hvis jeg hadde vært restaurantdriver.

We highly recommend Novelli. We enjoyed the experience so much that we literally returned the next evening. The food was fabulous. We have special needs sons and the service was impeccable - very considerate and attentive. Our servers, Michael and Josh, were both fabulous. We have 2 in our party with food allergies and there were delicious options for both. The vegan dessert option was wonderful! Vegan risotto was delicious. Truly, don’t miss this dining experience-

We had absolutely wonderful service by Dearbhla! We have special needs sons and the entire staff was wonderful. Dearbhla, in particular was amazing. Highly recommend the food and service!!! Wonderful experience.

Excellent quality excellent service 👌

The food was tasteless and bland. The burger had no seasoning and was way too thick. The onions or pickles were sweet and odd tasting. The rotisserie chicken was bone dry. Service, they would check on you and you would ask for something but they wouldn’t ever bring it to you. Asked for a vodka martini and it came with lemon in it. Not sure if that is the area or not, but it was terrible. For the price, I wouldn’t come back.

We celebrated my son's family Graduation Dinner in Novellis and it was amazing! The food was outstanding, the service was excellent & the whole evening was fantastic! Nothing was too much trouble for the staff. Thank you Novellis for making our special night so memorable. We will all definitely be back!

Fabulous lunch for 9 of us, the food was lovely and the menu catered for everyone’s needs including the vegetarians. The service and the attention to detail from susan the restaurant manager was truly exceptional! We will definitely be back!

We stayed at the hotel and had a great breakfast here. We were served by Billy who could not have been any more helpful or friendly! Would definitely recommend!

Awesome breakfast. Was included. I didn't have enough time to do it justice but fresh, hot, fabulous selection. Great coffee and Billy was amazing

Lovely staff but service leaves a lot to be desired I’m afraid. Ordered our food and when it arrived 2 of us had the wrong order so they apologised and returned promptly with the correct order but to our disappointment one of the meals they replaced it with was cold. So once again had to be returned. This meant one of our party had to sit starving whilst the rest of us ate our meals and their replacement meal arrived after we had all finished. VERY POOR Also the leg room under the tables was ridiculously bad as instead of standard table legs they had some sort of modern cone design which meant we all had to sit in a most uncomfortable position in order to sit at them. Altogether an absolutely dreadful experience- will not be back! Forgot to mention not even a penny was deducted from bill for fiasco and to add insult to injury they added a service charge to the bill 😳 utter madness! What has become of the hospitality industry?

We enjoyed a wonderful dinner and breakfast there. And we were served by Billy for breakfast, who was fabulous. He had a great attitude, friendly and efficient. Thanks Billy!

Me and my mum stayed at the hotel for 5 nights and it was such a delight to talk to Billy every morning. Each morning after we had breakfast he would come over to the table and ask about our daily plans, he is just wonderful. I hope to see him again when I visit Belfast.

The breakfast and staff at Novelli / AC Hotel made my day. Billy and his colleagues looked after an extremely busy room with high professionalism and accommodated special requests with impeccable courtesy and speed.

Big thank you for whole team at Novellis.... we had big familly dinner today, food was delicious, we ordered fisch and chips (crispy, light fish, home made trippe cooked chips) , stakes cooked to each guests liking and chicken ...crispy outside but tender and juicy inside. Quick, friendly and efficient service . But special thank you must go to head chef Adam who made this day memorable for our son for so many reasons ...from presenting the cake to giving some cooking tips ;)

This hotel restaurant is quite lovely, and Billy in particular is a delight! You'll be lucky to have him as your server, just the right amount of cheeky wit 😁

Food and service terrible; not up to Marriott standards. Soup served lukewarm with a hard dry biscuit. Tried 2 times. No one to seat me when I came in; complained and the host said he was busy behind the bar; then tells me I should have known where the host desk was. The second night, the waitress left me for 20 minutes after food served—had to find someone to take rest of my order. Everything overpriced!

I’ve been to the the Breakfast , well served by Billy very nice guy. We spent lovely moment with him , wish you all the best in the future ! My best regards Merci

We've been here for a week and had breakfast every day. There's a good choice of food and the staff and service are exceptional. Billy always has a smile and is super helpful and friendly, offering us a table with a better view of the river when possible and making us feel like very valued guests. Would definitely recommend.

My husband and I visited Belfast and stayed at The Marriot Hotel. We booked the breakfast within the hotel. Lovely setting overlooking the river, spotlessly clean and excellent service. Lots of variety for breakfast and food was warm and fresh. Definitely recommend

The service at this place was amazing, made the difference for us and our two toddlers that walked in screaming and calmed down with their friendly reception and the children treats. Susan was espetacular and treated us like family. Our almost 3yo son came back to The Netherlands saying he wants to go back to “Ireland” to see Susan. Haha All the staff is friendly and helpful and we will definitely be back to this location (we stayed at the AC Marriot). Our first dinner we picked up food and took to our room and surprisingly it was the best lamb ever. It was delicious.

Outstanding meal right at the river in the AC Hotel. Excellent service and delicious food! Highly recommended

Our experience at Novelli at City Quays in Belfast left us absolutely thrilled with both the service and the food. Our first encounter with the restaurant was a refreshing iced coffee after a long day exploring Belfast. The server was exceptional, incredibly friendly, and provided us with valuable tips on what to see in the city. She took the time to ask about our background, making us feel genuinely welcomed and cared for. Later that evening, we returned for dinner and were treated to an unforgettable culinary experience. My spouse indulged in the Italian breadsticks with black olive tapenade, followed by the delightful chorizo Frito al vino. Meanwhile, I savored the focaccia with olive oil and balsamic, exactly as I had hoped for, and the beetroot & jawbone gin cured salmon, bursting with bright flavors. Our server for the evening was equally fantastic, engaging us in delightful conversation and displaying genuine kindness throughout our meal. The atmosphere at Novelli at City Quays was simply charming, and the staff went above and beyond to ensure we had a memorable dining experience. From the warm and welcoming service to the delectable dishes, every aspect of our visit exceeded our expectations.

Spectacular view of River Lagan. Beautifully designed space. The service is spectacular. Attentive & engaging staff. Absolutely delicious meals! The onion soup is highly recommended. Creative cocktails & well selected wine list. We will be back!

Great place to stay, Its a very newly developed property and has everything that a student needs.

There was an excellent choice of hot and cold food for breakfast. We were served by a brilliant man called Billy who couldn't do enough for us. Beautiful hotel and wonderful staff. 5 stars.

Enjoyed our short stay in Belfast at the AC Marriott . Delicious breakfast with lovely staff. Special mention to Billy for making us feel very welcome!

BIlly our server was great! Nice location over looking the water. Good walking access to downtown Belfast and river walk.

Lovely breakfast but the best bit was being served by Billy. What a lovely friendly man. So helpful and we really enjoyed talking to him. He made our morning.

Once again excellent service from Billy, we love coming back here. Our daughter and our furry friend Rolo are always treated so well. Food was, as always, delicious.

Went here previously and got a good evening meal. So went back to take a friend out for lunch. It was like chalk and cheese! Before going I booked over the phone and was told re the menus available - well, 2 of the three menus apparently didn’t apply at lunchtime after being told that they were! Food was average this time. Probably (and sadly) unlikely to go back

Here in Belfast on business and we happened to find a restaurant open on a Monday evening. Have to say that the food was very good and reasonably priced given that it was a Novelli restaurant. Hannah, our waitress was superb; friendly, attentive and all round brill. Enjoyed the food which did not disappoint and would recommend wholeheartedly.

Thanks to Billy for the amazing service at Breakfast each morning! We really enjoyed our stay and the food and drink was great. Lovely atmosphere in the dining hall, what a way to start each day of our trip 👌

Everything was at the highest level.👍 Starting from the service to the very delicious food. For sure, if we have another opportunity to visit the city of Belfast, we will return to this restaurant. Thanks for the pleasant atmosphere to the waiters and the chefs for the delicious food.🙏👍👏We're sorry that we didn't manage to take pictures, but we certainly have a memory through the taste of the food.🤤I recommend this restaurant with confidence.🥂

I enjoyed a delightful dinner with my partner, complemented by excellent cocktails. The staff, especially Hany, were exceptionally kind and crafted the most delicious cocktails for us.

Come for dinner in the hotel yesterday, the food was so fresh and nice, the bartender hany went out of his way to make us so comfortable, even the kids loved him. definitely recommend the restaurant for anyone

We were staying at the hotel on a family vacation and met Billy each morning at b-fast. In our jet-lagged stupor, Billy went out of his way to make sure we all got what we needed. Billy also took the time to engage with us, find out what we were seeking on our vacation and offer recommendations. He was one of the first people we met on our trip - and his friendly demeanor set the tone for the rest of our experience.

Great food and great location. Hany took amazing care of the table. I highly recommend this place! It never disappoints.

Fantastic food, what a view, superb staff (with a special mention for Billy, could talk for Ulster), easily the best valued and my number one choice in Belfast for any meal.

Beautiful food. Stayed for Christmas Eve, female staff member could not have been nicer or done any more. Food was absolutely perfect. Highly recommended. Updated 25/12/23 Having stayed at the hotel and dined at Novelli several times over the last few years it is forever impressive. Value for money is second to none in Belfast, staff always excellent, special mention to Billy, who loves a chat. I plan to visit several times in 2024, struggle to find any fault at all and very much recommended.

Everyone very friendly. Billy looked after us at breakfast & was excellent explained everything & so attentive.

Bartender was wonderful, very good customer service. Atmosphere was relaxing and friendly. Drinks were good, could do with more diverse rum though.

This place was suggested to us from leaving an event in the Harbour Commissioner Building. So we thought, yes, that sounds good. But...what an absolute disappointed with the service, food and pricing! Waiting to order was very slow, drinks were slow to arrive and as for food.... very very slow to arrive. When the food did arrive the only thing that was hot was the plate! My husband ordered a 10oz Ribeye with trimmings and i ordered the Fish in batter. Both meals were just lukewarm, the fish and portions of chips were soggy and 'bendy' when lifted with the fork. The fish just went into mush when i tried to lift it and as it was laid on a bed of peas it just mixed in with the peas, tartar sauce and 'mushy' chips. The entire plate was get a complete wet messy slop! My husband's steak was full of inedible lines of sinew, the mushroom and tomato were fine but the peppered sauce was really thin & tasteless. £32 for the steak & £18.50 for the fish plus an extra 10% service charge!!!! Absolutely disgraceful how anyone could serve up this low standard inedible sloppy food and at such cost. We'd pay double if the food was palatable and enjoyable. The food felt and appeared according to textures as if it had been sitting in a heated server for quite some time. We definitely will not be back and would not recommend this restaurant to any diner. Overall very very poor!!!

We only had tea and coffees, but the staff are always lovely and attentive, it is so clean and there’s a great atmosphere.

I stayed at the AC Marriott for three weeks and had breakfast at the hotel every day. It was absolutely 5 stars every day especially the staff. I was greeted with a smile every morning. The staff were extremely attentive and professional. The breakfast itself...

Overnight break to escape the hustle and bustle of Christmas. Clean and comfortable rooms. Lovely, great value, evening meal. Delicious breakfast. Great service by Billy.

Amazing food and service. The place looked gorgeous. Big shout-out to Billy who was so friendly and helpful. Would recommend

Great meal and service here. Food was really tasty. Service was good and attentive. Only complaint was that only festive menu was available. Why they couldn’t offer a la carts aswell was strange. It was quite pricey aswell but eating out these days is. Had...

Excellent breakfast buffet, dinner menu and holiday cocktail list. The staff were very friendly and made us feel right at home. My breakfast server, Billy, was especially wonderful as he greeted me with a warm smile, engaged in a light conversation and answered all my...

I came here at the weekend to have a girls night, lovely atmosphere and great service - friendly staff especially Sarah who made our drinks for us all night ! Would definitely come here again, planning for new years!!

One night stay in Belfast with cold wet winds so a visit to the Novelli restaurant was perfect. Warm and cosy.. The food was excellent - the Onion Soup was presented in a unique style and was delicious. There is a good choice of main...

Great continental breakfast. Friendly staff, especially being served by Billy. Fantastic view of the river while enjoying breakfast

Great selection of breakfast items on the buffet. Excellent service from everyone but especially Billy.

Excellent service. Very friendly customer service and great personality. Billy was awesome best waiter for breakfast.

By far the greatest service! Our waiter was the nicest the food was amazing and well plated within an hour of being there we got our started main and desert! I was recommended this restaurant by one of the chefs his name is David Bradley!...

Stayed at the AC Hotel and had a wonderful breakfast at Novelli’s. Billy greeted us and was extremely friendly - sharing great stories and informing us of all the great things we can do near by. He made our stay even better!

We had an amazing time! The venue was classy and right on the water. The bar staff were very friendly, and the service was prompt. Our server Sarah was a gem and so friendly. Overall a wonderful experience.

Really well-made cocktails (2 for 1 at happy hour!) and helpful staff! Special shout out to Sarah for helping me fix my eyeliner pencil

Service is a little slow at times but overall it's a nice place and I'd certainly come back.

Best breakfast on our 16-day trip by far. Affordable and well stocked with an amazing and friendly staff and great views. Would definitely come back again.

This is a hotel restaurant in an AC Marriott. The staff is very friendly, and the breakfast buffet is well supplied. The property is located across the Belfast river from the site of the historic Titanic Museum.

We have been traveling for hours today and arrived needing food. Restaurants at hotels usually are fair. We met Joshua, our server and he created an incredibly welcoming experience. The food was exceptional to the point we have already booked a return ( with Joshua...

Eggs could be fresher for breakfast. Service was great. Bar staff was great.

Friendly staff, a nice pint and good views to watch the world go by.

Breakfast had a very good selection, and hot. Billy was very attentive at all times, very helpful and nice conversation.

Fantastic evening out to celebrate 5 incredible years with Soph! The food is very well priced and the waiter was very hospitable. Live music from the guitarist added a lovely atmosphere!

Could not fault this place. Everything was beautiful and the staff Could not do anymore and all so friendly

Lovely hotel , breakfast good with good selection in buffet . Billy looked after me showing me the layout and ensuring all OK .

An excellent breakfast experience - Billy who ensured I was looked made sure I knew the set up of restaurant and checked in on me - whilst buffet breakfast he rustled up two poached eggs from the kitchen!! He was bright and cheery!!

Exceptional experience at this restaurant. The food was well presented and affordable, loved both the risotto and the gnocchi. One of the best meals during our trip to Ireland.

Lovely friendly and helpful staff, particularly Billy at breakfast. Really nice clean and spacious room, with a great shower. Thank you.

We had this restaurant one night while staying in the hotel. It was very underwhelming and over priced. The dining room was a nice setting but the service was poor. The staff weren't just inattentive but had poor attitudes as well. We also had breakfast one morning. Extremely overpriced and just okay. There are lots of cafes and restaurants within walking distance, I suggest going elsewhere.

We booked a birthday dinner, such a cozy hall, foods are great, staffs are nice and helpful.

After a long walk restaurant search trek through the downtown area, we ended back up at the AC Hotel. Lots of great places, but none of them seem like they would be as good as Novelli back at the Marriott where we started. I am so glad we decided to eat here. Really great food, and of course you cannot beat the great views. Regards, Dan

I went there for dinner, the place is superb, chic, modern and élegant.✨️✨️ It’s calm and relaxing 😀 If the weather is nice, ask to be on the terrace you will have a nice view of the port. (Titanic District)🚢 The waiter are attentive to my needs; I asked to be seated next to a plug; I was able to do it. And they immediately brought me a jug of water without me asking. I ordered the 3 dishes: “Frito chorizo ​​al vino” “Belfast black and brisket pie”🥧 "Creme brulée" The dishes that were served to me was very good😋 the cooking was perfect, meat was tender and the puff pastry of the "vol au vent" is like a work of art. I think that the value for money is justified. However, there is a bit of a lack of vegetables on the plates. for example for the starter to counterbalance the flavor of the chorizo ​​why not add a few grilled tomatoes🍅🌶🧄 with Herbes de Provence this would bring a little tangy juicy side which goes very well with the flavor of Chorizo... For dessert "Créme brûlée", add a small ramekin of strawberries🍓🍓🍓...it doesn't cost much and taste-wise it brings emotional benefits 😉✨️💥 (sorry for the rating, I would have liked to be able to rate you 4.5 and not 4 but the system lacks precision)

“Artisan” pizzas are a cardboard mass produced base with what tastes like sauce from a jar, and scant toppings. Other menu items are bland and uninspiring. Staff are well-meaning but clearly lack experience and organisation. At weekends they have a live musician, which lifts the atmosphere. Nice comfy seats on the terrace outside but for some reason the L-shaped sofas all face the motorway instead of the more attractive view in the other direction.

I came to AC Belfast for a conference and was mostly around Novelli's for breakfast as it was included with my room. Many of the breakfast staff were kind and helpful but hats go off to Billy who was an absolute gem. Extremely friendly, respectful...

My mother and uncle recently visited the restaurant for lunch. We would give zero stars if it was possible! Service non existent, food meagre and unpleasant. Cheeseboard for two was a disgrace, gnocchi was ok, sauce terrible and broccoli so raw the knife wouldn’t cut through it! Avoid at all costs.

We were part of 2 large tour groups descending upon the Novelli staff for breakfast in sequence. The staff including “Billy” were gracious, efficient and the food was great! We’ll done!

Lovely meal. Everything was delicious and staff all lovely.

Food was good, brownie desert was not good maybe try the other deserts. I forgot to ask about the date night Wine so don’t forget to to do that! The waiting to be seated process needs to be changed, was confusing. Won’t be back but just because only need to try it once.

Will definitely be back A thoroughly enjoyable experience. My birthday treat. Cocktails good too.

The service here is the worst I've ever seen. We had to wait 10 minutes to see a host to be seated, 20 minutes until our waitress saw us for the first and only time. After 50 minutes our main course was brought to the table, we never saw the first course. We sat with empty plates on the table until a different waitress came and took them away.

My family and I ate at Novello on Saturday and the food was awful, my daughter ordered a steak medium it was very well done, I ordered a pear and blue cheese salad. The pear was poached and had no flavour and the blue cheese had been melted so the whole dish was greasy and flavourless. My main was a BLT ordered on granary bread, what arrived was a cheap supermarket brown bread sandwich with awful bacon and oven chips. Overall the experience was terrible and I would not recommend this restaurant to anybody and will not be returning. £120 for 4 people, overpriced and not worth it!

I was shocked by the poor quality of food on offer at dinner. The first photo attached was meant to be “gnocchi”, which was actually just fried potato and marinara sauce/ketchup. I sent it back and got the risotto, which was frozen peas and full of garlic clove butts (photos also attached.) it’s possible that this was just a bad day for the restaurant, maybe the chef wasn’t there. Both my breakfast and lunch service were really lovely and the staff for breakfast and lunch were really wonderful.

Good service and reasonable prices.