No.10 Windsor Place in Cardiff

Neat and tidy, Safe, well man8, Gym, Movie Theater, Study Rooms, Laundry, Near to everything in Cardiff

I’ve lived in summit house Cardiff for the past 2 years. Most of the staff are lovely, helpful and friendly. Unfortunately, the main point I have about this accommodation is the fire alarms because they are an absolute joke. I’m not exaggerating when I say I’ve never heard a fire alarm go off so many times in my life. They go off multiple times a week - sometimes multiple times a day - and staff sometimes forget to reset them after turning them off. This leaves every alarm in the building beeping every few seconds indefinitely. Despite me informing the staff using the app and going to the desk multiple times this can last hours. On one occasion this happened in the evening and no staff member was able to reset them and this left every alarm beeping throughout the whole night. One of these is right outside my door which made sleeping impossible. The fire alarms will also go off in the middle of the night too. Not only are the constant fire alarms extremely annoying and stressful, but they are also incredibly dangerous. When evacuating the building only a handful of students will evacuate with me because most people assume there is no danger because we’re all used to the alarms going off constantly. If a real fire were to happen this would be a horrible situation - a situation that would be easily avoided if the fire alarms didn’t CONSTANTLY go off all the time. I’ve brought up these alarms to the staff, but they seem uninterested in sorting it out. In fact, there has been no apologies or even acknowledgements of this blatant problem. I wish I wasn’t even writing this review, but this is such a glaring issue that potential tenants have every right to know about. My friend tells me the fire alarms in Windsor house go off frequently as well. Highly recommend living somewhere that’s far less annoying and dangerous. Cannot wait to move out.

Absolutely great location if you go to Cardiff Uni. There are grocery shops, malls (st davids), fast food restaurants, banks, salons… you name it. It has everything in one place and easy to find your way around. In terms of the rooms, they are very spacious in comparison to Windsor House. Windsor House is a waste of money, I’d suggest to stay at Summit instead. The rooms itself are spacious, windows are larger and the stove is bigger. The walking space is also 10x bigger. Summit has laundry room downstairs but you can alway do it at Windsor if you wish to. Summit in general is way cleaner than Windsor. The hallways are so dirty at Windsor and smells awful. You can also use the gym at Windsor House too. There are no staff in Summit as the reception is at Windsor but either way the Windsor staff are generally nice if they in a good mood.

Bit run down but in the middle of a refurbished but great location right in the centre of Cardiff picture view from window 😎🤙🏻🤙🏻 cool yeh

AWFUL - dirty and unsafe, more than once a stranger has been able to gain access to the building, I understand it is in the town centre but this should mean extra care and security is taken. The room hadn't been cleaned before moving in, the cleaner came twice and still had to clean the room myself. Worn down and uncared for, moved here to save some money, can see why it's cheaper now. Raised these issues directly to them and they still haven't improved anything. Wouldn't recommend it to anyone.

For a first year place to stay, I'm beyond happy that I chose Hello Student Accom for it. The staff are incredibly helpful and easy to talk to. Re-applying to stay again for my 2nd, and maybe even 3rd year. Thanks to the staff in Windsor House for making it such a pleasurable place to stay!

Friendly staff, nice & bright rooms, and an overall great location no matter what University you go to in Cardiff. Pleasantly surprised with the detailed tenancy agreements and their flexibility with payments. Communication has always been effective with reception (over at Windsor House), which has definitely made the accommodation better than your average university halls of residence.

First time I've been here since the previous owners left. The menu has changed some what and there is plenty of selection, but as mentioned in the only other review, the service needs to improve. There were 2 of us and we ordered a salad and a sandwich. The lady taking the order wrote down the salad but did not ask if we were having anything else so sandwich ended up on a different piece of paper. The salad arrived and looked really nice and my friend did enjoy it, however the sandwich did not arrive. I presumed that as the order was written down separately my sandwich would be out very shortly after the salad. I watched the waitress take over several other orders and still no sandwich. After about 5 minutes I went over and chased it up. The sandwich, when it arrived, was very good and I would definitely have it again. If your not pushed for time then its definitely worth a visit.The issue with the service I feel is down to a lack of experience and confidence.The staff did not seem comfortable in the roles yet, as if they had not been there long. Hopefully this is something that they can work to improve and over come, as there are several other items on the menu I want to try. Once the service is improved then a rating of 4/5 would be easily obtained

Been to this restaurant a few times since it changed hands. Food is okay but the service is really chaotic, particularly at busy times. Visited at a reasonably busy lunchtime. Ordered two meals: poached eggs and cheese and bacon toastie. Waiting staff were asking each table if the food was theirs as they had no system for knowing which table had ordered what. The poached eggs had been eaten by the time the second meal arrived. More worryingly, the meal had been sitting on the counter for 10 minutes as waiting staff were unsure where to send it so just left it. Waiting staff seemed more interested in talking to their friends than serving food.

Urealiable stuff and very bad experience there