New Samuel Chinese Takeaway in Edinburgh, City of

2 items missing from the order, I call to resolve it and get passed about different callers. Eventually I get w call back saying I’m not getting the items delivered and they won’t refund any money. If I knew the service was this terrible I would have spent my £60 else where. One of the guys on the call called me a silly idiot…

If I could give this place no stars I would. I placed an order with Uber eats and was fairly confident after reading reviews but my daughter travelled back from Glasgow to Edinburgh and I was still waiting for food!! They are terrible so not use it I am now being told if I cancel they will just take my money anyway. I have now left the delivery address with my daughter starving and they are still trying to tell me to wait for the food

Ordered off Uber eats first time trying here the food was good the portions were massive definitely be ordering again

Fast efficient and excellent food 😋

Absolutely brilliant every time, thank you so much!

The delivery is fast and the service attitude is good. The most important thing is that the food is delicious. Thank you very much. We will order here often in the future. Highly recommended👍

l have been a few times and the food is so fresh and tastes amazing. Very nice staff in the shop. It is so nice to find a reasonably priced takeaway like this. Give it a try you will not be disappointed.

The food here is way to spicy, the basic salt and pepper is so next level unless you’re a fan of it it’s not edible

Ordered on Uber on Xmas day and the delivery was on time. The food was good for the price you pay. Overall very good value for money.

Order 2.5 hours late. Wrong order delivered. Shocking customer service when you eventually got through to someone. Food cold but edible only because we were so hungry by the time it eventually arrived.

Best Chinese takeaway. Ordered from them quite a few times. Delicious dishes, delivery took a bit longer but still on time. No problem to communicate with them although they are quite busy in the evening. Overall, good Chinese takeaway to recommend.

I don’t understand why this place has such a low rating. I ordered a few dishes from Uber eat and the food turned out to be extraordinary goooooood. Sour and spicy soup is one of the best I’ve ever had, and potato beef brisket with rice noodles is a MUST to try. Portion is incredibly good, I only finished half of the noodles, reserving the rest for tomorrow. Price is too reasonable considering how much you can get. I normally can’t be bothered to leave google review for restaurants but this place deserves my big thumb up.

Stellar takeaway experience, tasty food. Already looking forward to my next meal to-go.

Unforgettable takeaway dinner.ozy, friendly, and oh-so-tasty. Counting down to my next takeaway feast!

So I ordered on Uber eats and the delivery driver had someone else’s order.. poor bloke was on a push bike so I gave him the order back. I called the restaurant who said give them 10mins to sort it. They called me back and said my order was coming. It came within 15mins. They chucked in 2 free cans of coke and bag of prawn crackers. Absolute top service. The food was really good too, great taste and sized portions. They sorted out the issue professionally when many places would not have cared one bit. 5/5, will recommend!

Friend-recommended and exceeded expectations, delicious takeaway, excellent customer service.

Just ordered on Uber eats and wow!!! We ordered before looking at reviews and started getting a bit nervous because there are some really negative ones, but it was really great, the vegetarian satay chicken was so soft and delicious! Will definitely be ordering again :)

I'd rather go bin diving than eat from this place. Food was burnt like someone forgot they were cooking, onion rings were the opposite they were soggy already broken like they forgot to turn the fryer on. Yeah idk how they can manage that when everything is burnt. Curry sauce more like some had a wet number 2 on the food instead of going to the bathroom, idk if it even was curry sauce it was so bad it didn't look anything like curry and wouldn't be surprised if they did just chuck some random stuff that they had left over instead. Mr Rice better find a new name (as the rice wasn't even good just seemed like rice from a few days ago that was microwaved) or just do everyone a favour by shutting down and never cooking anything ever again as if you did that in the first place.

Food took almost an hour which would be fine but it was cold and tasted like nothing, had pork canton style in sweet and sour, sauce was tasteless and pork was soggy and didn’t taste like pork, chips were cold and wet Also when I called them to check on delivery it was hung up twice without anything being said on the other end of the line.

Stuff were shouting at each other in Asian language, loudly on angry tone with customers waiting. They gave me my order in a huge cardboard box of frozen food that they reused it. This is anti higenic and disgusting. They refused to give me a carrier bag. Never coming back they were rude and unprofessional. Not coming back.

Absolutely disgusting. Given it two shots now and will never order again. Watery food and tasteless Yuck yuck yuck

You won't sleep after eating his food. I wonder why. Slop curry use to be green and good now tomatoe soup wi chill powder 2 seconds to make. My dog wouldn't eat it

Hideous, I think this wins my award for the worst Chinese take out I’ve had. Try it and see if you think the same.

Delivery took 2 hours and since eating we have been up all night sick!! Absolutely disgusted. My family and I will never eat here again.

On Thursday the 23th of December I got a chicken curry with fried rice it was so disgusting the chicken was off and it gave me food poison as does this takeaway Mr rice not smell there stuff before they are selling there stuff won't be back at this place for a takeaway avoid this place unless you want food poison this place should be closed down

Portions are good but can be better in quality

Don't know how you get things this wrong. Everything we ordered was either bland or cold, despite being ready in record time. I guess microwaving stuff like this doesn't take very long.

When picking up its super quick. We have tried different positions from menu. I'm still looking for my best. My partners favourite it's tofu in black bean sauce. There's some cons, but for such a portion and quick service it's spot on.

Food was vile ordered chicken fried rice noodles and curry sauce and chips. Chips were disgusting hardly any curry sauce on the noodles and the chicken fried rice was bland wont be ordering from here again

very bad food, fray rice without frying , very bad rolls it's not a duck, it's carry rolls, and very very spicy dumplings ,I hope it improves, years ago it was good,I hope someone throws this bad food on the floor of your restaurant

I don’t usually leave reviews but our meals were amazing. Thank you very much. We will definitely be ordering again. 10/10 Another review from myself 18/04/2021 Hi all at mr rice team. We have just had another delivery from you - what can I say - AMAZING once again thank you very much. This is our 3rd or 4th order from yourself and gets better every time, food was hot, tasty, full of flavour, chicken was juicy and texture perfect, (not slimy like other Chinese) thumbs up to the chefs and a delivery driver 👍 Shredded salt chilli chicken was perfect👌 Chicken curry 👌 Chicken with veg 👌 Salt chilli chips 👌 Veg rolls 👌 Can’t wait for our next meal from you . Thanks again Nick & mila

Always order our Chinese from Mr Rice. Really tasty veggie options and portions are always HUGE. Thank you!

Always good , nice and hot with free crackers and cans of juice over a certain price, goody value!

Horrendous service from Mr Rice. Ordered a takeout from Uber Eats at 8pm, never arrived, phoned several times and after 11pm, they figured out that the driver delivered it to the wrong address. Lots of swearing in the background, no one understanding what I was trying to say and they didn’t believe me that I said no one had delivered it. When they realised it was their fault, no apology given. I then asked for a refund and they hanged up on me.

Went into the shop and the girl assistant totally ignored me as she was writing something down then when she was finished she answered a phone call and still didn’t acknowledge I was there I think she was very very ignorant. She should have answered the call and asked them to hang on until she took my order but no she went ahead and took the phone order first I just walked out and then she shouted therefore I gave her the same as she gave me nothing totally ignorant I won’t go back when I was a regular customer very very disappointed..

WOULD NOT ever give this place the business, 0 wasn't an option. ordered through uber eats as the rating was high, delivery driver phoned half an hour after it had 'left the restaurant' asking where the royal mile is because he can't find it. continued to say he was parked on a street about 5 minutes away and if no-one was there in 2 minutes he was going back to the restaurant. he left so phoned the restaurant to try and resolve the issue, man started screaming down the phone, still pretty confused. a driver that doesnt know the royal mile in edinburgh and staff that had no interest in resolving issues.

We ordered this through Uber eats and overall the ordering process and delivery time were fast. The food arrived well packaged and looked delicious. We starters were a bit of a mixed bag, the prawn dim sum filling was delicious and perfectly cooked although the dumpling wrapper was a bit to thick. The salt and pepper chips were missing something, from other restaurants they are coated in a salty, spicy garlicky almost sticky coating. These were literally just chips with chilliest and salt. The mains were good, not brilliant but still enjoyable. The satay beef was well cooked, smelt and tasted good and was a generous portion. The shredded chicken in sweet and sour sauce was nice, but had gone a bit soggy so you never got that crispy chicken I've had at others. Overall a positive experience but could be better.

Very poor quality. I can't eat blocks of food which have been welded together. Over heated food, really poor. Dissapointment.

Ordered from Mr Rice the exact same as the week before and couldnt believe it was even better. Within half an hour of placing the order it was cooked delivered and eaten even though it was piping hot. Thank you Mr Rice

Absolutely beautiful. So fresh and tasty. Thank you Lin 😊

3 spoonsfulls disgusting .special fried rice .special for the bin .terrible cant even cook special fried rice .who cooked it the driver.

Of the places in Leith, I was overly happy with the food. Pork buns were great, veggies were good, chicken great. I'm getting hungry just writing this review. 😍

Delivery was quick and good service, however the food was disappointing. The pork buns did not have any pork in them and the sesame syrup shredded chicken had solidified to a single piece and the chopped cucumber which came with it has bits of plastic wrap still on it. Shredded chicken satay was good, as were the mini veggie spring rolls

This is a gr8 takeaway 4any1 who likes Chinese food, we personally get the meal for 1 and r able 2 customise some of the choices... For 7.60 me and my partner r able 2share this choice and still have a small supper each later in the night... Absolutely great food, good customer service and quality is always 5star... Fantastic place 2eat...

Possibly the driest and blandest Chinese I’ve ever had, the chicken and chips are like cardboard and have 0 flavour the black beef is slimy slurry and has never seen a black been in its life well done you’ve managed to cook rice at least

Got a deliver that was a nice size portion but it was all half cooked.

better than i thought it would be!

They've messed up my last 2 orders one they gave me 2 big bits of chicken banna fritters onion rigs a single sausage and a portion of chips instead of 2 portions of there chicken nuggets and chips. This time I orderd 4 portions of fried rice and I also ordered 3 portions of curry sause i usually get one or to portions with curry sauce but they put it in with all the fried rice which is just anoying never order food from here only my last 2 orders have been bad after years of ordering from here its just disaporting

Another bad review. Ordered Chicken fried rice. Tasted/looked like boiled rice and the chicken tasted like it was boiled too. Won't be going back.

Amazing Chinese! Food is also really good. Always arrives hot and fresh. The service is great! Always order from here and never have any problems. No1 Chinese, been ordering from here for years.

It's really bad which I should have expected after it arrived like 20 minutes after I clicked order... the food is bland, the chicken obviously so over microwaved as I couldn't eat it. My partner has now been in the bathroom with severe stomach cramps shortly after eating from here and has had to take strong painkillers - I'm seriously worried but judging by previous reviews I don't even want to attempt calling them

My kids and I visited this lovely wee takeaway last week and I ordered a dinner for one person. The lady serving me was so very kind. It was very late at night and my kids were exhausted, and thankfully they had eaten a lot at a friend's place. She also added some extras to my order. The soup and Thai vegetable curry were delicious and spicy and I thoroughly enjoyed this meal. Thank you very much for your hospitality and kindness.

Quick delivery. Reasonably priced. Best hot & sour soup I’ve ever had with lots of meat & juicy prawns. Chips & curry sauce lovely. Duck was succulent & tasty though the sauce a wee bit bland. Overall a v good meal.

Arrived 10 minutes late which would be fine if the food wasn't cold. Very disappointing first order.never order again.

Be warned: my mobile phone used in JustEat order is now subject to unsolicited and unwelcome advertisement coming from restaurant and god knows who else. Result? Sammy have been blocked and I won't be using your restaurant anymore. Shame as ordered takeway, delivery was scheduled and fulfilled. Food was very good, bit on spicy side but still enjoyed it.

I bought a munchy box and the chicken was so dry didn’t have any taste, chips were really bad I couldn’t even eat anything from that box would not recommend

My mother recommended this place, id say the price fairly reflects the quality you get

Foods rotten worst Chinese ever!!!!

Delivery was really quick - and unfortunately that's about the best thing I can say about our meal. The soup was thick, gelatinous, gloopy and tasteless. The BBQ sauce for the spare ribs had the same texture as the soup. I got the wrong main course and am waiting for it to be redelivered. The tofu in my starter has the consistency/look of stale bread and is so overcooked its impossible to eat. The lemon chicken is maybe a 4/10. If you want cheap, tasteless Chinese food that's delivered quick and is really bad quality, this is the takeaway for you.

Thought I'd try this as my favourite Chinese takeaway was closed, but never again. The service was ok, but the food just wasn't nice at all - unseasoned and bland. Even the rice was overcooked. Save your money.

Restaurant strange reply to my review, why not apologies or ask me to call back to sort it? If it was a prank call, would I really go online, waste this effort to review? Why not just call the number I gave you 3x to see if its prank?!!. My review said I love your food so much hence the reason I find this terrible that someone would automatically assume its a prank call because a tap was running in the background!! Really?! Stop losing real customers because of a few stupid kids. Read between the lines, I have been buying for years and I will come to your shop so you can see who you are actually dealing with. I have been there so many times even when you were offering free fizzing drinks with orders. Wake up man! Appalling service tonight from this takeaway I loved. Called up to order, guy asked for my telephone number 3x, gave to him, he told me never to call again that he will call the police and hung up. I rang back to find out what was the issue and he said he could hear laughter in the background, so he is certain that I'm not placing a serious order! Shocker!!. I have been buying from them for years!! they delivered so many times to my address! worst part, it was a tap running in the background!. Appalling and rude. So what if we were even laughing, we could be having a get together, is that cause to send the police?! Terrible!! Never going back there again, what a shame, we loved their food.

Worst Chinese I have ever had! Munchy box meat was covered in fat worst salt and chilli chips ive ever tasted and the chow main tasted burnt and greasy! Phoned to complain and was told i was trying to beg a free Chinese ha would not even give that to a dog....Eventually got half my money back after taking the so called food back into the shop!

food was fantastic and Fairly priced and i am extremely happy with the order.

Been here several times before and had a good experience but this time there was one waiter who was very rude to us and was trying to pressure us into ordering more food than we needed. in my opinion the staff are more important than the food quality so i wouldn't go there anymore!!!

I used to regularly order from here however the last few meals have not been great. On one occasion chicken curry totally inedible. Solid, rubbery chicken breast, was binned, I was offered a free main meal off next order but ruined my takeaway that evening & put me off Chinese food for a while. Since the pricing went up the food standard has gone down! They used to offer Fried Rice with main meal for extra 50p which put them way above others in pricing & we always had a really good meal. I've since been trying other take-aways in the area as it's too hit & miss here.

Best Chinese takeaway in Edinburgh

Sadly the only good thing here was a "have a good night" from the dilvery driver I ordered 2 large chilli chips + a can of coke. The coke just didn't arrive at all and the containers of the chips had fully melted through on to one of the batches. I'm sorry but this is not acceptable for a take away or a restruant

Food not that nice. Delivery poor. Won't use again

Worst food ever!! Noodles where all greasy and after a few mouthfuls, it has gave me an extremely upset stomach. This has happened on both occasions!!! Don't waste your money!!

A few bad reviews which I feel are unjustified. Rival restaurant? Eaten takeaway from here literally dozen of times and never disappointed, doesn't set the works alight for Chinese food but it's cheap, quick, good portions and good quality.

Food was ok ok not that tasty.. so had to put away some of the food

Horrible food, never come back!

Just ordered food from them this evening and paid £13.00. Threw it all in the bin. Don't waste your money buying food from this place. The guy that turned up looked scruffy and put me off the food straightaway. Utterly tasteless and looked awful too. They shouldn't be in business! Well not in such a lovely city such as Edinburgh anyway.

Thought I would give this a try as it was on way home wished I had just kept walking - the food was a while coming and when it did arrive at my door it was not worth the wait the spare ribs not split joined together, the prawn toast was like rubber as was the port in batter not batter balls flat pork in batter and the only thing going for it was the rice but not much you can do with rice would not recommend and will not be trying that one again

Worst Chinese ever. Just spent over £65 on a takeaway for my family and half of it ended up in the bin. Tasteless food and horrible glutinous sauce. Avoid at all costs

incredible. new favorite Chinese

As always order from here at least 4 times a month, food always fab clean plates all round

As always order from here at least 4 times a month, food always fab clean plates all round

amazing. tasty and quick delivery!<3

Salt and chilli chips were just plain chips with some chilli flakes sprinkled on top...

amazing. tasty and quick delivery!<3

Salt and chilli chips were just plain chips with some chilli flakes sprinkled on top...

I have been ordering the same food since I discovered this place. Chicken noodle soup and vegetable spring rolls(normally a good amount of mini veggie spring rolls in a portion).Today when I ordered again the same food as I do every other time I receive one big spring roll with vegetables and meat(I'm guessing pork). She did ask if I want one spring roll where I said no a portion for one of mini spring rolls. On another occasion I ordered for pick up and when I arrived I was told my food was out for delivery with a driver. I do enjoy the food but seriously they have some issues with communication.

Food took 1hr and 10 mins to arrive

We always use this chinese and love it, great prices and food is great

sauces are too sweet, too much sugar.

Chicken & Mushroom Soup - very nice, recomend. Beef Chow Mein Chilli good as well :) Thanks :)

Food was awsome and arrived on time

Generous portions of delicious food delivered by a GORGEOUS delivery driver. What more can you ask for? Couple of minor gripes: - took an hour but worth the wait. - crispy squid was packed with cooked onions and peppers so it wasn't crispy when it got to me. They aren't necessary and only spoil the squid so I'd leave them out.

Always have been happy with this place but the food this time was totally undercooked.

Very good, I would order this meal again. Fast and efficient and a tasty meal.

cant say more than excellent, always speedy and always delicious.

Food turned up after 1hour 45minutes! This service is not good enough... I wouldn't have minded as much as I do right now if the food was any good but the the food was far below par, tasteless and greasy!

When I phoned to check if our order went through (as I had problems with a previous weeks order) the call was taken by a very rude women who wasn't interested in helping and just wanted me off the phone. Nothing worse than bad customer service. I won't be using this takeaway again. Not interested in supporting businesses that don't respect their customers. 😕

I always order from here, there special chow mein is my favourite x

food was tasteless and chicken was very tough. The vegetables were massive and undercooked. Would not order from here again despite the quick delivery

The chicken was slightly dry , besides that a great meal . Thank you .

After messing up my previous order I went into collect next time to give them selfs a chance to redeem a customer after verifying order with lady at counter I went home happy only to find an item missing when I got home I called to go over the order when confronted by not well English spoken chineseman suing I was not in shop 15 minutes ago and hanging up phone and not answering now it's past open hours I'll have to go into shop tomorrow and give them back there disappointing food and ask for my money back

Spicy dish was not spicy, but overall the food was good.

Food was great, order arrived very quickly - no complaints