New Ruby Chinese Takeaway in Fife

Sent boiled rice ordered noodles meat was dry in chowmein seagulls enjoyed it

Tonight was the third time that our delivery (booked over an hour in advance) was over 40 minutes late. Having been loyal to the New Ruby since it opened, we've now had enough - very unlikely to order again

Best crispy beef and satay sauce and chips I’ve had in years! My new go to Chinese takeaway- yummmm!

Been a regular customer here for about 12 months. Lately the quality of the food has been getting worse and worse. Today our fried rice was simply shocking. Hard and all stuck together. Went into Rubys with the rice and all they could tell me was that any replacement rice dishes would be the same as they’d changed suppliers. No apology no nothing. They offered me a bag of chips instead. Said I’d take my money back and they gave me 60p. Customer service at its best, NOT!! We won’t be returning.

Chicken was not cooked, it was pink in the middle , didn’t eat any of it it went straight in bin, I’m so glad I cut a bit chicken in half before eating any. Won’t be going back not impressed

Placed order for 6 pm and didn't arrive till 6.40 , ordered chicken curry with chips but was sent chicken curry and boiled rice .

Thank you given us delicious food, it’s awesome food, and I enjoyed every time I get my food from yourself.

The food is amazing but when you ask for large version of what you’re wanting and there was a mistake from myself and the restaurant about the order they said they would send another out in 15 minutes wait over 15 minutes they don’t show up.

So my first time here. Staying local, felt like having chineese takeaway. So the staff member was plesant and the waiting space was clean, well lit, modern and comfortable. So the food! I order chicken and sweetcorn soup. Which was nice. Then i ordered sweet and sour chicken balls and also ham fried rice. So the rice it tastes very greasy looks like it was cooked in week old recycled oil, the texture of the rice and meat was moshy at best and the taste well its hard to describe it was almost of nothing except for the reused oil taste! I only ate 3 spoonfulls! The chicken balls were ok though the biggest issue with that was that by the time i got back to where i was staying and opened the bag.....no sweet and sour sauce! Improvements are needed.

Go in regularly. Always get great food well prepared and amazing choice. Service is excellent and very friendly. Good value for money.

Food has always been excellent.

Amazing food with amazing service. Slightly cheaper if you walk in rather than order on line. It gets very busy but they will tell you when you order how long the wait will be and this is always accurate.

Pity that they didn't allow card transactions. Cash only.

Always a good meal the girl behind the counter is very nice and polite also love the fortune cookie it's very tasty

Ordered twice recently, both orders were delivered on time with the correct items. 1st order was completed over the phone, and the staff member was professional and completed the transaction swiftly. 2nd was done online using the restaurants website, which worked well with no issues. Food was good, great portion size, reasonably priced

This is the 2nd time using New Ruby. The 1st time everybody enjoyed their food but tonight I'm sorry to say was very dry and bland. We had the same both times, chicken chow mein, chicken and pork fried rice, salt and pepper chicken, duck and mushrooms and sweet and sour pork balls. Deeply disappointed.

Our favourite Chinese by far. Food is always amazing. Staff are super friendly. I just need stronger muscles to open their door 🤣

Does a mean Singapore Chow Mein!

Best Chinese cuisine ever in Kirkcaldy ,

The curry sauce is the unreal, so tasty! Defo reccommend ..

Just got a takeaway to try it out. WILL BE BACK.

Was tasty let’s hope they keep it up the satay sauce was amazing

Great food and great staff Richard is a star

Decent quality and good value take away Chinese resteraunt.

I used another ‘happy’ Chinese for decades before, and Maxins before that. They closed I found this place. Sooo much better than any other Chinese restaurant in the area, fresh clean looking rice and seafood, the best sweet and sour sauce in Kirkcaldy, it’s just a godsend. I didn’t think I’d ever find a takeaway worth ordering in Fife, they’re all sub standard, but New Ruby is actually really good. Just hope the standard stays high...5/5

Best Chinese takeaway in Kirkcaldy.

Never had bad food from here. Always tasty. They can also do gluten free food.

could have been tastier the spring roll's were just pastry the curry was okay

Given I witnessed a staff member come out the kitchen entrance to put out rubbish with a cigarette hanging out his mouth I will never use them again. Disgusting.

I really like this takeaway, food is good and has always been hot, Only gripe is I normally order and pay for my order on their app, I wait at least 25 mins before going to collect, but I often still need to wait another 20mins in the shop before its ready. Food is worth waiting for but would rather not have to

I love the food over there. I frequently order from there. The food is not only tasty but also more than adequate.

Food ok, you always offer free prawn crackers but never get them with my delivery,

Ordered a chicken chow mein and crispy honey chicken. Sadly the food was disappointing. The chow mean had a few dried slices of chicken on top of mainly noodles. The crispy honey chicken was soft and still had the skin on it. Unfortunately we won't be back.

Ordered and payed online. Food arrive within the hour as said. Delivery driver very polite and the food was excellent. First time we have used the New Ruby and certainly will again.A++++++++

Great service and food. Very polite staff. Thank you.

I've only ordered from this chinese once but I will certainly never be back! If you like salt and chilli wings or anything like that, it's tasteless.

Every meal we've ordered has been spot on.

Wot kdy needs best Chinese am fully impressed keep up the good work I want another

Really nice!!! Decent prices, they are quite fast depending on choice and going to collect, I have not tried their delivery. Food is tasty and the menu is very extensive in Chinese food. Located in Kirkcaldy, Scotland, town centre where there is plenty of parking space. Totally recommend it 👌

Ordered food from here, The main meal an soup were average at best, ordered chicken rolls As there my favourite, Order tuned up an there thin triangle shaped things will hardly anything in them, just tasted of grease, raised a complaint to be told they are all Kirkcaldy offers, checked online etc an no where else in the world Does this chicken rolls Avoid this Dump

My wife specifically asked if the meal she had ordered was vegan and was assured it was - however the meal delivered had chicken in it. When she phoned to say her order was wrong, they did not offer an apology and said they would send a replacement meal. However, this took another 45 minutes to come. When we finally sat down to eat, the food was below average. There are many Chinese restaurants far superior to Ruby in Kirkcaldy.

Consistently good Chinese at a good price

Went there yesterday. Service was great and fast, would recommend this takeaway from anyone

Go to order online and can’t find specific options for dishes, so I phoned the shop and placed the order. They phoned back in 5 minutes and the order price went up by 10% because the shop “didn’t realise how far away the house was” when we live in the same town, less than 3 miles away. When asked if we could cancel the order and go back to ordering online they said “no, the food is already on its way” which is a total farce.

Great chinese, best i have had in ages!

One word yummy 😋 just had a special fried rice my hubby had a chicken breast fried rice and my son had the salt and chilli chicken bits. All of us very happy will be back x

First time on a phone delivery. From the start I said I was older and didn't do on line menue. Riley the lass on phone was great couldn't have help me enough. So bosses there give her a big thanks. The delivery perfectly timed halftime fitba ha. Again a great young lass delivering. The food great the portions massive for me just finished tonight the last spring roll. Thanks folks told my mate about you so no doubt he will try.

Great food, amazing and quick service, polite staff, always clean very satisfied

Absolutely brilliant food and I'm fussy love it

Food was good and service was quick

First time having anything from here. Nice food 👍

Meal was really delicious, good service and lovely lady serving. Will definitely be back!!.

Fantastic meal we had tonight. Good quality with good portions. Lady serving was so nice and helpful. Kirkcaldy has a new No.1😀

Just had a delivery from them food was excellent service was excellent will be going back again and thanks for the wee gift can't fault anything about it