New Royal Grand in Bassetlaw - Phone Number, Reservations, Reviews

Food was lovely however it took over 2 hours to get to us! I had to ring up twice, firstly they told us the food was on its way (only ten minutes down the road) then waited another half an hour to ring again and she said it is nearly here! When it arrived the delivery driver apologised and told us that the owner has to wait for a few orders to come in in our area to send it out for delivery, that is not acceptable, how can I get a refund because there is not option?! Disappointing!

Great taste will definitely be using again

food came late and cold had to microwave food to warm back up.... phoned takeaway up to tell them and all I was asked was what do you me to do ?

Absolutely disgusted, celebration tea ruined, lied to twice, over three hours wait, children fed as they were hungry. Unsurprisingly won't be using again

So delicious, and the portion sizes are great for the value for money! I've had food from here a few times and I've been impressed every time. I was sad to see the reviews aren't better because the food is excellent. We collected our food, so can't say anything about the delivery, but I definitely recommend it here. Love the sweet and sour chicken and the Royal Grand duck. Thank you.

Very nice food, fast delivery..

Very nice food will definitely order from there again and again

Food took 2.5 hrs to be delivered. Website stated 1.5 hrs. Food was cold on arrival. Very disappointing. When I called the takeaway they said they only had one driver. However, order was accepted even though they knew they wouldn't be able to deliver on time.

Ordered at 730pm through their own website. Food still hadn't arrived at 930pm after the website said 80mins delivery time. Called at 930pm to be told that they only had 1 driver and my order would be another 30mins. No apology or refund for delivery. Food was cold when it arrived. Very disappointing.

I ordered online at 20.20pm,my "estimated" delivery time was between 21:45pm and 22:05pm..we waited,and waited AND WAITED....in the end I phoned royal grand up at around 21:30pm and 21:35pm and asked where our order was.. After 25-30 seconds of shouting I heard in the background,the lady who answered the phone,and put me on hold a minute,came back to the phone and said "it's coming now"...after anoylther 20 minutes,the food EVENTUALLY arrived.. this was 22:55pm..I was close to telling the delivery driver to take the food back,and to tell the restaurant to "shove it",but we had waited that long,we were hungry! I did question him as to WHY was it SOOOOOO LATE

Ordered from here after our usual one changed hands and isn’t as good and well it was amazing - portion sizes huge, ribs were amazing. All very very good. Our new regular Chinese

I placed a preorder at 3am for 5:50pm the next day and the said it was cooking then cancelled it 40 minutes before it was meant to be delivered!!! This is a joke!!!

Delivered on time..food was beautiful..100% will be ordering here for Chinese food in future. Thank you Royal Grand.

Our preferred Chinese in the village we do tend to collect as delivery can take a while.

It's not as nice as some others we've had. The waiting area was cold. The lady who was serving us was wrapped up like she was in an expedition to the South Pole.

Still haven’t received my meal when I have called they haven’t even cooked it

Daughter waited 2.5 hours for her order when they phoned up it said delivered they said no not been sent out we order regular after this no more orders from us 3 NEVER TURNED UP AVOID THIS SHOWER OF .........

Appalling delivery time nearly 2 hrs since placing order. This isn't acceptable for a takeaway.

Waited over 2hours for food rung restaurant and didn’t even send order out

Ordered at 5:30pm received at 19:44pm!!

Took ages to find a number to get through to restaurant, order was due at 20.15, telephoned restaurant at 21.00 and was told it would be about half hour. No apologies, will not use this place again

Used these a lot was always good but after waiting 2 and a half hours for a delivery with no update apart from when I contacted them to see where it was when they told me they would be 10 minutes and were another 50 minutes I will NOT be ordering again terrible service

Didn’t even deliver in end as we had been eating over an hour and a half and chased up twice so went to collect. Shame as the food was lovely but won’t be ordering again!

Food was well over an hour late being delivered, all food was soggy and cold as it had been sat in a car for over an hour - we know this as called the restaurant and was told it was out for delivery an hour before it turned up but that the driver had had car trouble! No apology was given on the phone and staff were quite rude and abrupt

Order was an hour late, rang them and was told 15 mins then it was another hour and rang again to be told it would just set off

Food was an hour late. Everytime i rang it was in the bag ready to go. The food turned up and it was warm to cold. It didnt taste great either so went in bin. They said it was because of the shortness of drivers. To me they should of stopped taking orders if they cant get them out the door. Simple

Waited over 11/2 hours for me delivery , the duck meal was disgusting . That’s the second time I have been unhappy with my meal . There won’t be a third

the delivery driver was polite and on time, the food was very disappointing, the chips were re heated, the curry was watery and lacking flavour, onions un cooked the rest was just ok, we ordered £49 worth of food, we won’t be ordering from them again

Lovely meal, best we've had in long time!

Has to ring them up to ask how long it would be to be told another 20 min as they are short on drivers this is the second time this has happened from here won’t be ordering again

We'd pretty much stopped using the royal grand as the food was getting worse every time, but yesterday 7/10/22 we tried again... Wow!! What a fantastic meal, I don't know what has changed but it was back to how it used to be a few years ago, great mix of actual Chinese food instead of just green pepper and onions! Really really enjoyed it, let's hope it continues to improve and carry on with the better quality food 😊 Sadly not... It's just back to onions and garlic and peppers in most dishes, and at well over two hours on a delivery I don't think we'll be using it again 14/10/2023 it's gone down hill in the past few months

Absolutely terrible the food turned up late and was not even what I ordered shocking

I can’t recommend this takeaway enough. The food is absolutely delicious and it’s full of meat and not just stuffed with veg like some. It’s hot, it’s fresh, it’s full of flavour and the portions are really generous! The service is brilliant, they are so helpful and catered to a large order for us for a birthday and everything was perfect! Best around!!!!!

Estimated time before order said 50 mins to an hour. The order took 2 hours and 20 minutes to be delivered

Excellent food, nothing to fault. Thank you!!!

Absolutely fuming.Over an hour late.Called the chinese who said its on its way in 10

2 an 1/2 hrs wait and still not here

Grade A* ordered a few times and never disappointed thank you 😊

2nd time ordering here, order was wrong both times. I'd suggest they read the order back to people after ordering. Delivery time is crazy slow too.

Delicious take away tonight. Very tasty. Enjoyed by us all.

8 years we’ve been getting our take aways here. The best satay and salt and pepper chips I’ve ever had! Since moving we can no longer get delivery to auckley but it’s worth the drive.

Hot, came before delivery time and was delicious 😋

Genuinely the best Chinese I’ve had in my life - we got a mixture of food, and it was all incredible, especially the salt and pepper chicken, and the crispy wontons - 100% recommend!!! Xoxo

we did phone once and was told it was on its way but it obviously wasn't as I had to ring again 10 minutes later . We live 10 minutes from the restaurant

Just had take out, it was delicious, value for money. Will be ordering from you again:-)

Not one of the best Chinese takeaways. The crispy duck was very dry.

took quite some time to be delivered and it wasn’t that great quality

Ordered several times and can honestly say we've not had a bad Meal. Saturday we ordered 8 or 9 dishes, all hot, tasty and filling. An item was missed from the original order and after a quick phone call, the missing dish was delivered. Great service, will continue to use them.

Took ages to come and I wouldn't give the food to my dog, absolutely vile food

Food fab & hot! Will definitely order again

chips were cold and curry sauce was missing

Had to throw the prawn udon away since the prawns tasted nasty but everything else was ok.

Food wasn’t hot, it was just warm.

Food arrived hot and extremely tasty as always! Portion sizes are really generous and I highly recommend! Thanks guys for a really lovely meal.

Great authentic chinease food, good flavours and quality increadiants allways at a good price 😋 very recommended 👌

Food good, but doesn’t seem as fresh as usual …possibly owing to being 30 mins late, so made it feel really late eating

Below average quality. Took almost 2 hours to arrive.

Food was lovely, delivery time was a little long but came on time.

Great Chinese takeaway. Delicious food!

Late due to being busy, but worth the wait!

Lovely :) would definitely eat from there again

absolutely banging as always, delivery time much better this time

The sweet and sour chicken is usually really nice but it tasted off this time kind of fishy. really disappointing

Ordered at 6:45pm, came at 9pm, rung the restaurant to ask where it was, they didn’t even apologise. Chow mein was very bland when it eventually did arrive. Won’t be going here in future. Would advise to avoid at all costs.

Terrible quality food Got a munchy box and struggled to find anything edible All tasted of grease Ended up throwing the whole thing in the bin and cooking something else Won't be ordering from here again

Usually really good for delivery times from here but was over 45min late! Food wasn't overly hot either. Such a shame

I usually order from here frequently, however I will not be ordering from this takeaway again. The sweet and sour chicken came cold, hard and the sauce was jelly like, the whole dish was inedible. Absolutely gutted because I’ve never had a problem with them before but this has put me off. And to top it off just eat are refusing a refund of the dish. Disgusting!

Waited over 2 hours for delivery ordered around half 7 and arrived at 10 o clock when was ready for bed food was cold. Shouldn't take orders if can't keep up with the volume

Extremely poor an estimated delivery time of 50 mins and 2 hours 20 mins later order was received. Will be my last order to this restaurant.

2 1/2 hrs from ordering to delivery

We ordered the Salt and pepper munch box and satay chicken skewers which were both truly terrible. Had to fish around in the box looking for edible pieces which were still only just passable. Do not know how this managed to leave the kitchen and only more than 2hrs after we ordered it and 15mins after the latest delivery time stated. Just a shocking poor experience and won’t be returning

Ordered at 19:15 arrived at 21:45. Rang restaurant several times, didn't really apologise or try and make things better. Currently very pregnant so delay of food and eating so late in the evening is not great. Quality of food on arrival was good.

Do not bother. We used to order here all the time but stopped when we realised our local was better. The problem is our local is cash only and we had a few beverages and no cash- we ordered here. 2 hours to wait and horrible. Never ever again

Ordered lamb dish , received a beef dish so not entirely happy x everything else in order was great

We've ordered multiple times from here and it is always great quality and super tasty!

Food was very bland and generally poor quality. Won't order again.

My order has not been delivered… I will be taking this further as there has been zero notification of cancellation of order or a refund being processed…. Appalling customer service!!!!!!

Beautiful food, great portion size, always order from here

As always food and service from takeaway was great. I pre ordered as we were working...so whilst an early delivery is a good thing usually it isnt always.BUT the issue I have was it was left on the doorstep... this is hot food ordered for a specific time for a reason. As usual the just eat app doesn't tell you when out for delivery or even when delivered unlike other apps. As it happened I had just arrived home but to "press the bell and run" without making sure someone is home if you are early especially isn't great service. Tempted not to pay upfront in future as they wouldn't just leave it then. Such as shame as I had to keep it warm as my husband wasn't home its never the same doing that hence ordering for specific times or at very least update status in app so people are aware

Salt and pepper chicken wings were beautiful. Portions too much but I wouldn't complain about that

Thanks for quick delivery and some really great food

Good food and super quick for collection

Order hasn’t arrived. Keep ringing restaurant and no answer. Rings out or cuts off. No happy. Would like a full refund.

Nearly 3 hours for delivery and everyrime I rang up they said it was out for delivery. The food is nice but not worth.the wait

A slightly longer wait than I anticipated for the time I ordered. Ordered at 17:40 and didn’t get my food until 19:20. Having said that the food was lovely when it came.

Took 2 hours to arrive and had to call them twice. Not worth the wait

Fantastic as always . Our favourite takeaway. All staff very friendly and will do anything to help . Excellent

Ordered a selection of food to be delivered at 8pm and it came right on time. Pretty much all the food was delicious, hot and plentiful apart from the 2 x spring rolls which were like nothing I'd had before. (Flat fried pastry and goey filling.) They didn't effect the meals and we were very happy with the rest of our order. Definately recommend this takeaway and will use again (minus spring rolls).

It was awful, it was tough meat, vegetables was brown and tasteless not happy at all £16 wasted

Food was piping hot and delightful. Thanks to both kitchen staff and delivery lady.

Edited my rating it's gone very down hill.. I won't be coming back. Also it says 5 star food hygiene on the window but it is a 3 online. I eat at Heaven now and you can watch them cook it.

food tasted like the same oil had been reused a lot on all the crispier dishes and the chips were very cardboardy , thai green curry was the only decent dish. chow mein was soggy and the noodles were all in bits, wouldn’t order again.

Absolutely foul, rang to complain and was told to go away by the woman in the background.

Awful food, awful service, avoid

Great food. Highly recommended

Noodles about mushy, pork a bit dry, did come hot but not great. Average

Absolutely disgusted that after two hours of no order arriving I had to phone up to hear the conversation in the background stating my order hadn’t even been cooked yet. This isn’t the first time I’ve had to wait this long for an order from this restaurant. I understand busy times but to find out my order hadn’t even been cooked after two hours was extremely disappointing. I definitely won’t be ordering from here again. No apologies were made and nothing was offered as an apology to make up for the extensive wait.

This is the worst service I’ve ever received. I ordered this just before 20:00 it arrived just before 22:00. After it was estimated at less than an hour! Had to ring the takeaway twice. Was told it was on the way first time. Rang back after 30 minutes to be told it was now on it’s away. Arrived 25 minutes later. It had clearly never been on its way. Probably not even cooked until I rang the second time. Not worth the wait or the cost.

Really good food, large portions.

Best Chinese we’ve had! Fresh and flavourful. Delicious!!