New Florence, Greene King Pub & Carvery in Stoke-on-Trent

A great bar, close to home that accommodates children and adults alike, bar can get busy and crowded and take a while to get served sometimes, however that just is a testimonial to the popularity of the place, staff make an effort and its great to see, would recommend as a good local

We had our boys 6th birthday here, and could not fault it at all. I had nothing to, the staff were incredibly helpful and attentive! My boy absolutely loved it.

Was served by libby she has been absolutely brilliant with myself and my child. Very happy and excited to come again.

Had a carvery,ample sizes for a good price, however food was undercooked,not refreshed fast enough as when there was a queue a few items had ran out. A bit noisy for a quiet meal as sport was on tv.

At first we were given a table not suitable for 2 adults and a pushchair, We did book in advance and mention about the pushchair but we're given another table so no big deal.. Good was amazing as always.

Food is amazing as always and the staff are always attentive. Shout out to the young man behind the carvery for always having a smile and asking how your day is going.

Friendly staff, had carvery, good choice of meat and veg, pudding was nice too

Come here all the time with my nan, Glen always treats us with excellent service, hard worker and always puts a smile on my nans face

Good range of options, friendly staff, quick service

Great service glen is really helpful

Grear new menu.Very friendly staff and wonderful food one particularly staff member stood out was kayliegh she always goes above and beyond for everyone even when the team members are low on numbers she always delivers with a smile and a polite and professional attitude and make sure you welcome

Libby in the wackywarehouse is lovely very friendly and extremely helpful enjoy bringing my little boy here every week

Absolutely amazing! The staff were wonderful, helpful and smiling. The team were diligent and took extra care and attention with the children. The carvery was delicious, hot and fresh. Glen, the manager was wonderful and cheerful. Will definitely be returning for that beard

Very nice carvery good potatoes

Great pub. Came here on the weekend with family had a great time. Shout out to Glenn for the great service while we were there. We will be back

Libby was so helpful and kind always a friendly face

Always a fab time and whenever I come elle is on and she is always ever so welcoming...would recommend

Al was amazing in Wacky, very polite, very friendly. Highly recommended, little one had a lot of fun!

Live music Stevie Nicks tribute Amazing

If there's a group of you, don't bother. There were 7 of us, 4 had their meals within 10 minutes, 2 then 10 minutes later and the last person 20 minutes after that, after everyone else has finished. They can't cope or organise tables.

Love coming to take the children to wacky then dinner afterwards. Staff are attentive and helpful. Glen is great and always with a smile

Had a lovely carvery today, very friendly and welcoming staff.

Lovely atmosphere, lovely staff, food was very good but I only give 5 stars to mind blowing.

Not a great experience! It started with the drinks order, which was only two drinks and both were wrong. The meal order was wrong and I was served kept warm turkey which I did not eat, my carrots were hard and tasted like they were soaked in disinfectant. Please don’t hassle customers with Macmillan cakes, let them eat their food in peace, plenty of time to leave a donation after the food is eaten. Please put some toilet paper in the toilets, my partner could not find any in the ladies. All in all, very disappointing.

Myself, my partner and daughter have just been here for a Sunday carvery. We didn’t book a table and they were fully booked so we sat in the bar area. Whilst we were waiting in the queue for the carvery there were a few customers complaining about the mash potato running out which the man serving the carvery told me there was a problem with the steamer and is trying his best but still people were complaining. We were happy to go without but it did come out within minutes anyway so wasn’t a real issue at all. We loved the food and was very good value for money with or without mashed potato

A great improvement on the quality of the food. Very good. I hope its maintained.

Wonderful lasagne. Extremely tasty

Twice now I've been here and ordered on the app as sitting outside.both times I've had to go into the pub and tell them .no apology from bar staff.if someone had difficulty walking or was with young kids and though it was an easier way to order than thez may as well forget it.if bar staff don't check if someone's ordered on the app then what's the point having it!!!

Fantastic carvery,, Mr Wight who served us our carvery meat was very friendly and couldn’t do enough for us,, he has a big smile on his face and was very cheerful and happy!!

The young girl in the children's area is very people friendly shame don't know her name.

Lovely friendly service , food was lovely to , highly recommend to others .

Why do you advertise that you serve food until 9 pm when you don't. I've arrived at 8pm the carvery was closed so we tried to order from the menu and were told not taking anymore orders as there's an hour wait for food. Why not advertise that you don't take food orders after 8pm and save poeple a journey. Piss poor get your act together and stop wasting people's time and money traveling to your venue.

1 star for food is being generous. Waited an hour for food which would of been acceptable as we had been advised it was going to be 45min wait but when people come in 30 mins after you and they get served before us I had to ask where our food was we then got told it is just being plated up and will be with us shortly 5 mins later it came out, where do I start…. Child’s meal got send back as the burger bap was burnt around the edges and the burger was cold and you could have used it as a weapon and the chips were over cooked. My daughter’s meal (all day breakfast) had the sausages missing off the plate so also went back. My daughters partners meal was cold and the chips were dried up, cold and over cooked but he was that hungry he just ate it has he’d already waited over an hour. My own food arrived (chicken tikka curry) 1/2 plate of cold rice and a dish with a spoon of curry in it with 5 pieces of chicken in Luke warm. My husbands meal came over cooked batter on his fish, dark brown dry chips and garden peas when we asked for mushy and we had to ask for the bread and butter that did t arrive. I understand when a place is really busy that there will be a wait but when you wait over an hour with a 3 year old child and watch other ppl getting served after waiting 20 mins when they arrived 30 mins after us and then our food came out looking like it was plated 30 mins ago is just unacceptable and will probably be the last time we come for food as it wasn’t that good the last time we ate here even though it was served quicker, the worst £50 I’ve spent on food

Came with the kids this evening. first in the soft play then for food. The food was amazing. Clean plates all round. Got served by glen who made the kids laugh and Elle was brilliant great service. Carvery was yummy too!

To start off we have been hear a few times and had no complaints but thus time around may have been our last visit. Taking into account its a bank holiday it was fairly busy we got seated no problem and proceded to place our order. We was told half hour wait but waited just over 1 hour for food asked the waiter how long food would take and replied "it's just being plated up" but when half the food arrived it was as though it was plated up stright out the freezer. Cold! Sent 2 plates back as the burger for my son I wouldn't feed my dog. Dry, cold burger and the bun looked although it had been cremated at a funeral home. The scampi dry and cold and my partner had missing items on plate. Again we come here often and is a shame to have write this post.

I had the vegetarian carvery, excellent best meal I've had in a pub for years, cheers.

We called in for Sunday dinner on our way back home. The pub was busy with people watching football and thought about leaving but as we were hungry we decided to stay. The carvery was absolutely delicious, lots of choice and all 3 of the meat options were cooked to perfection and excellent value for money. If we're passing by again we'll definitely call in again.

Served by casey lovely food and service!

First timers here. Great food and very reasonably priced. Recommend the steak and chicken cheese fondue if you're hungry. Briony at The Wacky Warehouse was very friendly, helpful, and accommodating. A real asset. Wacky Warehouse is very cheap in comparison to other small soft plays we've visited.

Holly was very friendly and hospitable today 🥰

Casey was brilliant and super efficient, great experience, food was lovely huge portion size

Casey: lovely lady, very polite and well mannered. Enjoy the carvery- chef is always a inviting character and does the best food in my opinion :)

Katie was amazing great customer service always has a smile very pleasant and polite

Outstanding pub, ace atmosphere, quality service. Was served by a young lady called Katy who was very chatty and polite . I intend to bring me and some friends back to this fine establishment more frequently from now on. Cool.

Kate has been here since September 2023 and has been outstanding in her service and attitude to both the customers and the job in general. I have never known her to be doing nothing. When the bar is busy she makes every effort to get people served quickly and in the correct order. When it's quiet, she finds things to do out on the floor or behind the bar. 10 out of 10

Good food, good service but some of the customers, bare chested inside, not an image I would want and not approached.

I had the Ultimate Mixed Grill, it was lovely. The steak was cooked to perfection. Brilliant service with friendly polite staff

Lovely pre birthday drinks and food, steak cooked to my liking , Victoria wS looking after us today, lovely girl polite, attentive, over all nice afternoon.

Great place for the kids! Staff are very accommodating ☺️ Victoria especially is always very helpful and everytime we come always has a lovely smile on her face! 🩷 10/10 thankyou!

Stopped of from a recent work trip, the outside could do with a clean up the playground is small. Interior needs a revamp but the food and staff are amazing ..

very nice, very friendly, great food, great service, great atmosphere

Went for a carvery and wasn't disappointed. Great food and good price.

Still waiting for my free drink.

Excellent parking. Wacky Warehouse for kids. Reasonably priced. Good quality food. Unfortunately following our visit today no ice for drinks, carvery was cold and unappetising. Definitely the worst meal I have ever had here.

**Fantastic Pub Dining Experience at the New Florence** My recent visit to the New Florence for a pub meal left me thoroughly impressed and satisfied. From the moment we entered, the atmosphere was warm and inviting. The highlight of the evening was undoubtedly the food. For the main course, I opted for the steak, and it was cooked to perfection—juicy and flavorful, exactly how I like it. What truly made our experience exceptional was the attentive service provided by Manager Glen and his team. Glen's attention to detail and friendly demeanor ensured that everything ran smoothly throughout our meal. He took the time to check on our table, making sure we had everything we needed and ensuring our dining experience was nothing short of excellent. Overall, the New Florence exceeded my expectations in every way. Delicious food, a cozy atmosphere, and outstanding service from Manager Glen and his staff made for a memorable visit.

Always a lovely place to come, it's becoming a go to place for everything such as sports, food and even social drinks. Good local pub, nice atmosphere and it's super family friendly, the Wacky Warehouse is a great place for the kids. Outside area woth park and big TV is the only place local like it. Staff are always spot, Glen in particular makes everyone welcome.

Luke served me at the carvery station, very polite and nice to speak.

Good pub with good locals. Touch pricey but got all the sports u want unlike alot of greenking pubs in this area

Brill place . Ace people good food and lukes a good lad . Top service

Please note that during weekdays there is no carvery between 14:30hrs-16:30hrs this is not mentioned on their website. Great food and tasty beer.

If you're ever unsure of where to go for a carvery, this is the place to go to... I highly recommend it! The food is amazing, the prices are good and all of the staff are super polite and helpful. It is a comfortable environment for catching up with others aswell as solo visits. A big thank you to all the guys who work hard in the kitchen and on the carvery. You guys are amazing!

Served today by Anton very helpful and polite

Really good customer service the gentleman was really helpful and happy. Nice friendly atmosphere. Would highly recommend

Friendly atmosphere for drinks and sports. Lots of space outside, and a BIG TV set up for football. The manager Glen is incredibly friendly and offers very warm service.

All staff very friendly, nice food, nice place to meet with freinds and children for a drink and food. Reasonably priced and nice and clean. Nothing is to much trouble for the staff. Thanks for a lovely afternoon 😊

Anton is a superstar, great customer service

22/09/24 We had a carvery was absolutely tasty serving chef was lovely service with a smile, will definitely come again 😊

Booked a table for 6 on 15/6/24 on the website the options were for dining and drinks and euro football , I clicked dining and drinks . When we arrive we were told we had only booked for drinks which was impossible because it was not even an option.(we were accomdated) The pub was busy and loud so we decide to book via the table qr code , unfortunately there was no option to order a carvey even a staff member could not do it . The food was okay some of the fried chicken breadcrumbs were over done and crunchy but edible. Overall okay but nothing special.

Staff are friendly and helpful the food was good but only had big Yorkshire pudding

We had a lovely celebration here tonight for my mums 80th birthday. The buffet food was lovely and the staff were so helpful and couldn’t do enough for us. Thanks so much for everything, my mum had the best time. 😊

The food in here is absolutely disgusting. We've been a few times as our little'un enjoys the play area. Ordered food a few times and it's always 2/10, today it wasn't even that, 0/10. Vile! Absolutely vile! That's the last time! It's not even cheap!

We had a lovely meal cooked and served by Luke the most polite chef I've ever met.... the barmaid Courtney was run off her feet but managed to smile and make everyone feel welcome. It was so busy but Melissa found the time to serve us accurately and made us feel so welcome! The manager Nick was mucking in with his staff and they found the time to light birthday candles for my daughters cake! All round lovely experience we will come again and I will definitely be recommending this place to my friends.... Well done New Florence

Lovely food lovely drinks and nice for a day out plus attached to a wackywarehouse so you can send the kids in there if you want.

Bar service slow.Ordered ultimate mixed grill.Could not do it no steak. Another order fish and chips. Sat waiting about 20 minutes then told there was no fish.So I ordered tex mex loaded chips. guickly .It came was rubbish.Very small portion and tasteless.Two of the meals out of 4 were OK. Very disappointed.

I attended a birthday party for a young boy there.. everything was perfect.. both indoors & outdoors playgrounds are very amusing & the kids had so much fun there.

Went for a lovely meal here with the grand children Friday Afternoon. Then went to the wacky warehouse, kids loved it . And a big shout out to Lizzy/Libby(sorry if I got this wrong ). Entertained the kids and pleasant lady.

Went wacky and wanted play pool with older lad was told we can't because he not 18 even though he played 2 weeks previous so bit confused

Me and my daughter and grandson come every Tuesday with no problem, they save table 33 for me every time great place

Called in this afternoon for a meal with my family. The pub and restaurant and staff worked so hard to serve everyone and at all times ensured the service and quality of the food they delivered was excellent. Staff were polite, friendly and engaging. Thank you so much

Coffee was made from a Coffee Bag - Despite having a pro coffee machine - Ref Breakfast - Mushrooms were all dry and clearly from the day before - Sausages were not browned and ineemic - Very poor -

Wouldn't recomend as the cavary was not up to standard the beef was far to chewy the collyflower was hard and wasn't very warm at all this place was very disappointed 😑 I wouldn't visit it again

Popped in to watch football. Friendly staff and people, had some good food, all around enjoyable.

Walked in and greeted with a smile and a bowl of roasties. Lovely atmosphere throughout. Glen gives nothing but 100% effort to all customers and such a lovely bloke. Much love.

Nice welcoming pub and a lovely carvery. Called in Sunday and despite being very busy we were found a table in the bar. Food so good we went back the next day and had another splendid feast. Small carvery with a whole heap of well cooked veggies excellent value at less than £6. Thanks

Lovely pub, food is good quality & friendly staff.

Too many kids are running wild whilst parents are having a good time. Not my place, food was lovely, though, good value for money. Should have an adult only area, not everyone wants to listen to other people's kids screaming!. Could do with a good clean, and regular table top cleaning and sweeping of the floors. Alcohol, Sunday premier football, kids, and pissed adults don't mix!

Fantastic service, both Emma’s are amazing and nothing is too much trouble

A very nice meal carvery good choice of meat and plenty of vegetables The staff were very helpful and did anything they could to help as they could without being to over the top.

Always lovely here and so much choice of veg on the carvery, will be back 😊😊

Awful service, staff showed no interest at all. We had cheese pie with the carvery. Very little filling , if I’d closed my eyes could not have identified what I was eating. The pastry was so hard the knife couldn’t cut into it. Not pleasant.

Nice place to take the kids so they're entertained but the food and service was OK... We attended on a very busy Sunday so that may have contributed to some of the issues. The best thing was the selection of vegetables on the carvery, very good choices ☺️ and good value for money.

Only marking the atmosphere down because there was a match on the TV with lots of shouting and lots of screaming children.

Food was great friendly staff good great atmosphere

Food and atmosphere so so. Guess it depends on the day.

Fantastic pub, amazing service Emma is always exceptional, a credit to the company!

Amazing pub, great atmosphere a special mention to Emma for her continued fantastic service

Fantastic atmosphere staff were also fantastic and the food was excellent..I was literally stuffed all night from their delicious carvery would highly recommend...

Lovely service and attentive, and delicious carvery!

Food was nice but when ordered another set of drinks from the waitress had to wait over 20 minutes

Booked on line for Mother's Day. In the week got a telephone call asking for a deposit so my table could be reserved. No problem paid the deposit. Set off hungry looking forward to a lovely Sunday lunch only to be told when we got there someone else has sat on our table which my I just say was reserved for us with a deposit taken. We noticed on each table reserved was a mother's day card with your name on and states reserved. So we were shown to another table which they hurriedly cleaned. Don't know what they clean their tables with but they are left all sticky and your hands stick to it and your sleeves. Tables reserved had table napkins and cutlery set out. Our cutlery and napkins were put in a what looked like a painted plant pot and shuffed on the table. May I point out at this stage there was no apology for letting someone have our table. The girl who showed us to our table just said you have an hour and a half. We paid for our carvery,s then and went to get our food. Well what a let down. Instead of having nice slices of meat cut you got bits of meat. The cauliflower cheese was hard and you couldn't taste the cheese it was too dried up. The mashed potato just stuck to the spoon so was difficult to get off and the roasted parsnips had no taste. Needless to say half mine was left. So we thought we would have a pudding. We have sticky toffee pudding. It looked like chocolate pudding with a toffee sauce and my friend said hers tasted as if it was burned. It had a funny taste so she left half of that. And to top it all they advertise outside for alcohol free Guinness and they hadn't got any so all in all we didn't enjoy our time at Florence and certainly won't be going again. We will go back to Hem Heath which is also a Greene King pub but with much better food.