Nest Restaurant @ Novotel London Heathrow Airport T1 T2 and T3 in Hillingdon

3rd time ordering from here.. everytime the food has been lovely but everytime there is something wrong (something missing) no peri peri sauce on my wrap or no wrap or no peri peri salt. Delivery says approx an hour but always takes minimum of an hour and a half so be prepared to wait (order early or collect). Rang up to say no wrap and they brang it round no questions asked within 15 mins but still no peri peri sauce... rang to ask where food is after 1 hour 20 and always get told it is on the way!. Will eat from here again but will no longer ask for delivery as 3 times is too much to get wrong.

Manager needs to pay attention and get of his phone, apparently this is a standard muffin size, as you can see egg is bigger, toffee latte bitter and overly stronger, again manager dismissed any comment made.

Abysmal customer service, food took an hour and twenty minutes and was stone cold when it arrived

Please provide a number students can call!!! It's very annoying when the food comes late with no notification and I have to walk to the collection point!

Placed an order, waited 1 hour or so to be prepared, and was cancelled after driver come to pick it up....