Neptunes Fish bar in Southend-on-Sea

Went there on a recommendation, well we arrived, waited about 10-15 minutes before our order was taken, when the meals arrived, my fish was hot, my wife’s piece of cod looked more than a scorpion, obviously the oil was too hot and where it was too hot her piece of cod curled up. Chips were warm, only 1 person cooking and 1 person taking the orders. You had to pay for your food before it was served, not normal practice in my view. We certainly won’t be going back there unless there’s massive improvement on service and quality of food 2 cod and chips and 2 drinks £31.00, not that cheap.

We went in Neptune's on Saturday, and it wasn't a pleasant experience. Service was slow, and our mixed grills were, if I'm being kind, poor. There are far better places in Southend, so Neptune's is best avoided.

Great food, can't complain. Staff ok but don't say much, i know its a chip shop but theres no atmosphere. They all seem to hide or chat to each other. Basically eat, leave, job done.

Found so many bones in my fish that couldn’t eat anymore of it . Batter was raw. Never going again . The chip were okay ish and the staff were nice

We come here every year . We visited last night . Food was lovely . Staff welcoming . We got our food quite quickly . There was 11 of us yesterday and every meal was tasty . Fish was dripping with all like some places , see you all soon , thank you

Unfortunately gone downhill!! Food prices have increased immensely. Food was just ok, portion size a little on the small size. The toilets were absolutely disgusting!! Clearly not been cleaned in a very long time. Grime round the taps, floor and the hand rail going up was gross!! We won’t be back which is a shame as we used to go here all the time.

Unfortunately not the best of food sorry folks, understand the menu states fish may contain bones but blimey it was definitely not filleted properly.

Very good food, decent prices, nice dining space outside. Friendly engaging crew. I've been before and I'd go again, definitely recommend.

The service was rather slow and the servers looked like they didn’t want to make the effort,considering it wasn’t busy we waited 20 minutes for our order to be taken. I ordered cod, chips and peas. The batter was so thick it was soft inside and I was unsure what the fish was and wondered if it had been sliced extra thin because there wasn’t much there when you got through the batter. For any future customers I hope this was a one off, it sure is for me. I know where I’ll be returning for my next fish and chips meal where the batter is always perfect and the fish is big and flaky.

Reliable and good quality fish and chips, All as it should be. Good service and very good value for money.