Nando's The O2 in Greenwich

I went here on Thursday 10th October and never again. We queued for over 30 mins just to get in there and they told us they didn’t have half the menu available. We were not notified whilst in the queue, despite staff constantly walking up and down the queue. My friend ended up ordering just sides and I asked a staff member who said they actually did have the items and they just weren’t cooked yet. When she tried to change her order to add the chicken, she was told she would have to pay full price again and could not just pay the difference of a meal. I ordered a butterfly chicken, was charged wrong and the wrong order came out after waiting 40 mins. I didn’t have time to wait for a replacement so tried to eat what came but it was literally inedible. I ordered a butterfly chicken with mash and broccoli and was brought a burger. Only edible thing was the chicken from the burger - the mash was rock solid on the top and cold throughout and the broccoli was so overdone it fell apart when I tried to pick it up with a fork and was also stone cold. Even though I didn’t ask for a burger, if I did I would have been even more disappointed - the bread was so stale it could have knocked somebody out you couldn’t even bite through it. I asked for a refund of the overcharge, not the entire meal even though I didn’t eat it, they tried to give me a voucher and the manager spoke to me like dirt when I said I’d just like the money back - for context the overcharge was about £3. Will never return, the staff were so rude about their own mistakes and I wish I’d have pushed for a full refund. Waste of £22 and nearly missed the start of the concert just to not even have an edible dinner. Avoid!!!!!

I really loved it. The food was sooo delicious and the staff pretty nice. The prices for the food ect. were fine considering that it were big portions.

The food and service was topnotch. Although we waited long getting our order, due to influx of customers, but in all we had the best service and food from Nandos.

Adrian is the best server there, kindest person and great service. Thanks !

I was served by Saga who was very polite and handled my requests promptly and was friendly. I love coming to the O2 branch and the food, service and staff are always amazing!

I love the food. Yesterday my aunt birthday was it. The lady name Bhakti served us. She was amazing with her service. Thanks to her for helping me organise small birthday wish with cake.❤️

We had a meal before we went in to see Janet Jackson concert, from the door member of staff to the person who took and helped us with order to the excellent food itself just added to our fantastic day in London. A great example of a Nando’s restaurant.

shoutout to Saga who really went above and beyond for us :)

Grilled chicken, juicy and with good accompaniments. We tried three sauces to accompany the chicken, one spicy, another with lemon and herbs, and another with garlic... The lemon one is spectacular. Good place for dinner

Lovely service the manager was amazing and very helpful.

Amazing service from Edward. Was friendly and accommodating from the beginning. Food was cooked very well and came in timely manner. Best experience I've ever had from a nandos

Visited today for a lunch. The ambiance was amazing but the customer service was horrible. First we were guided to a seat and after told you couldn’t order on the app and you need to order on counter and I spend more than £50 . The started the staff told me to take it from the counter and not been a table service. Another main dishes a lady came and put the plates on the table without any cutlery, tissues or anything and she left without saying anything.Then I saw another member of your staff serving on another table with cutlery tissues and sauses and I requested for a cutlery and she told if you want go and get it from the counter.So this states may be a mind of discrimination from your staff to us that’s why. So this is the horrible service I ever had from Nando’s which I been to lot of Nando’s on past. So this things will stop me to go back to Nando’s again. Unacceptable service Don’t recommend.

I thoroughly enjoyed my experience at Nando’s . Denise in particular offered excellent customer service and made sure we were well looked after.

My partner and I visited on Saturday 7/9 and had a really lovely lunch! The staff were so friendly, especially Edward who went above and beyond to make sure we enjoyed our visit :) We'll be back again soon, thank you!

Great lunch and service, we came to Nando’s after walking over the 02 and have had a fab meal. Seated straight away, we used the app to order and everything came out really quickly, the staff were great, very attentive and polite. Would definitely come back again,

Edward our server was amazing with he’s service ,provided food rapidly and met our standards would recommend you to go

Food was good and fast but staff were pretty miserable. There were these chains hanging from the ceiling as decor but they had so much dust and cobwebs on them it was gross.

Customer service is non-existent. One particular staff member ( wish I had gotten her name, all I remember is that she had long ginger braids) should not be the first person that customers come across because her attitude is absolutely horrible. I know dealing with the public can be a hard job, because I have experience of it. However, not all customers are the same, therefore, should not be treated as such. Staff members, who treat good customers horribly, unfortunately give Nandos a bad name, and that's bad for business. I'm sure there are some lovely people who work at this particular branch, but whoever that staff member is, she needs a refresher course on customer service because she is definitely lacking in that department.

Great place on Sunday night. We get sit upstairs straight away, waiter explain straight away house rules and we order food on app to the table. Great food, great place and staff was polite.

Poor service. Poor food . Poor atmosphere. disliked it.

Words cannot describe the appalling experience I had. We were greeted poorly at the entrance and told it was a 15 minute wait despite the whole of the ground floor being empty. After 22 minutes, we were seated or shall I say crammed on to a dirty table. The food was cold, dry and not fit for purpose. If you want to waste money- visit Nandos at the 02.

amazing service, edward was so so sweet food was great

The food was fantastic and the hospitality from Edward was stunning. He was very nice and friendly, please give him a pay rise 🙏🏾🙏🏾. Thanks so much for the experience.

Nice atmosphere, freshly served food and excellent customer service From staff

Edward and the team are so great and helpful

I been nando's many times but this one is very good with service Edward was amazing and friendly and you need guy that to cheer us Loved the place 🫡

Had the nicest waiter named Sagar. Was very friendly and attentive.

she was extremely rude and just took the menu from under my arms without an excuse me or anything and her vibe was off completely.

I want to use this review to specifically shout out Edward. He was so fantastic, caring and kind to my friend and me. After queuing for a while, my friend and I were a bit tired but Edward’s warm and welcoming service was refreshing! Really appreciated his kindness and will remember him when I come back. Also the bottomless ice cream is great 😊

I want to thank the Nando’s team at The O2, especially Laci at the Nando’s restaurant at The O2, who was very helpful, wonderful, and understanding. I have been to many restaurants, bars, and different facilities, and I have never had that kind of experience and customer service. I visited with my family and my fiancé. My brother-in-law has some allergies that make him very picky and difficult when it comes to food, without mentioning the rest of us that couldn’t decide on what to eat and the Nando’s team was excellent, especially Mr. Laci. I can't thank him enough for the service and help. I hope this review reaches him as motivation to keep up the amazing work.

Food wasn’t good. No air condition in the restaurant and the seating area is very sultry and very hot. Service is very pathetic as I had to wait for a good 30 minutes to be served , don’t try .

Nando's O2 "Hit the ball out of the Park" yet again with good food, excellent service at a fair price. Seating when things are quiet is on the 2nd floor and the toilets are on the 3rd floor so, keep that on mind. There is a balcony, which give a great view of the road below and the feeling of being away on holiday!

Dined at nandos today at the 02 arena , customer service was shocking qued for 15 minutes to be told that it is cash only and they do not accept any other form of payment , no signs to advise this was the case , Under staffed and staff bad mannered poor customer service

Thanks Christian for the excellent customer care we recieved Food was on time and we didnot have to wait for the food.

Food was nice. Unfortunately my order was not processed properly and ended up being delayed but Adam the manager was really helpful and friendly dealing with the problem. Big thank you to Adam, made the visit worthwhile.

Nice, good food I really liked chicken with sweet corn.

1 1/2 before watching Bad Boys Ride or Die, felt just right to dine at Nando’s inside the O2. Not to mention, at the same time, the Killers concert was in full swing & as well as the semi final of the Euros when England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 was playing Netherlands 🇳🇱 so the O2 was extremely busy If your coming as couple, there might be a waiting time depending how busy the O2 is, however that might be the case with every restaurant inside the O2, so pick & choose your favourite palate

Great experience at this Nando's. Despite being busy our order still came to us hot and fresh and didn't take too long either. We were unlucky enough to be sat outside but the tables were fine although not the most stable. Atmosphere was good and the staff were great.

Great experience at this Nando's. Despite being busy our order still came to us hot and fresh and didn't take too long either. We were unlucky enough to be sat outside but the tables were fine although not the most stable. Atmosphere was good and the staff were great.

The team was amazing! Very attentive and welcoming! The food was delivered warm and tasty. the best Nando’s i have been to, and we’ve been to a few of them, cause we love the food there.

Edward was great. He was very helpful and kind hearted. We enjoyed the food and my grandad who was visiting the country felt very welcomed.

Shocking customer service. We were told upstairs is closed unless there's an event at the O2 - understandable, but the way we were treated when told we'd have to wait was very rude. Manager, Marcus, then said "you have to wait outside" - when the large waiting area inside was empty. Crossed arms, very unfriendly and unwelcoming. I tried to explain that he was coming across rudely but he just interrupted me as I was speaking to repeat his point. Side dish arrived cold. Smaller than normal portions of chips. We came to celebrate my son's birthday and they brought the cake to the table with no candle lit... Then they threw the cake box away so we had to cut up the remaining cake and stuff into takeaway boxes. One error after another and team mostly unapologetic. We asked for a refund; they offered to only refund the cold side dish. After a thoroughly unenjoyable experience, and spoiling my son's birthday, we insisted on a full refund, which was processed. Won't be back. Hope they value future customers better.

I am disgusted with this place!!!! We was turned away at the door just because we had a pram with my baby init and they told us we wasn’t allowed upstairs with it which was ridiculous. They have a two floor store and decide to shut the bottom floor for whatever reason then decide that they can discriminate people with prams by not letting them sit upstairs with their babies. I have never been so disappointed. SHAME ON YOU NANDOS!

Had to wait 30 minutes only to be told I have to wait even more! Didn't even hesitate to go to another restaurant. If there is a queue, avoid!

I had such a great time at 02 Nandos , they had great service and help me with Birthday Cake 🎂, a special thanks to Max B told the manager that I had a cake . Sreelakshmi, Adithya and the manager Marcos the guy with the lighter, he will know what I mean 😀 Thank you.. 🙏🏾. I hope I everyones name right.. I came there last year as well and this one was special because it was my son 13th birthday. 🎉❤️💯 from Dee xx

Brilliant service and delicious food

Very good service, they got one of my friend's dishes wring and IMMEDIATELY fixed it, 10/10 service the staff were very nice and the food was immaculate (as usual).

5 stars to the black girl on the till who was wearing a hijab and maintained professionalism throughout, a great asset to the restaurant & Great customer service from her……..The girl that came out screaming from behind the counter shouting and swearing at another colleague needs to be sacked asap. There’s a time and place for that type of behaviour and not on shop floor, I had to cover my kids ears. How unprofessional in a restaurant full of kids and families. She spoilt the experience but the girl on the till definitely made up for her terrible behaviour.

We was served by Edward really nice man gave us 11/10 service all the staff were really nice but Edward took it to another level so thank you for a nice experience

Spacious dining area, food tastes good and no need queue up for long time.

The staff was extremely unhelpful there was no one to even look at the customers even we called them twice and one of staff was not even speaking english at all,so rude of them and my garlic bread was served burnt, very poor customer service

Came in today for a cheeky Nando's, food was great as always and came very fast. Thank you to Max he welcomed us soon as we walked in and was very attentive during the whole time and was very kind.

Service was the worst thing , I didn't expect from nandos 👎👎👎👎👎

Was look after so well by Sagar and the team. We were a big table and that didn’t affect the service

Found a finger nail in my food. Brilliant.

Great service from the lovely Edward Polite, friendly couldn't do enough for our table . Great staff member 5☆

It was very busy, we had to queue up at nearly 4.30pm but we were seated soon when we said we were okay with sitting outside. We sat on the balcony upstairs and it was fine at first until a pigeon flew overhead, so we didn't feel comfortable sitting there anymore. We asked to be sat indoors and they accommodated and changed our table number on our order. Food was brought quickly but I felt my usual grilled chicken wrap was a bit dry this time, missing the sauce. Nandos is usually great and I rarely ever find the food dry, but this was a bit of an average experience at this Nandos. When we left at 5.30pm the queue was even longer.

My party has a combined 7 severe food allergies. And the manager Marcos at the O2 location made this one of the most comforting experiences when it came to the allergies. He made every everything from start to finish was good and safe for us. After 2 or so visits he remembered our allergies by heart and even prepared the separate cutlery we got ahead of time so it was ready before we even ordered. This location should be a mentor in how allergies should be treated worldwide. We are from the states and we can only DREAM of treatment like this back home

Edward is a credit to the restaurant we had a couple minor issues and he went above and beyond to help us after we were ignored by a fellow member. Thank you Edward we enjoyed our ice cream

We had to wait 20 minutes outside because downstairs was closed. :( and then the food was undercooked. We were on a table of 4 but it was a round table and rectangle table together so very unprofessional. The person outside was nice though . It was extremely mid and ruined my nandos experience. I would say im never going to nandos again but its nandos but coming from outer london . I would not recommend the o2 nandos to anyone

Went to this Nando’s before a gig where it was pretty empty inside yet they still made us wait about 20 minutes to let us in, and the staff were too busy arguing to actually take notice to customers outside who are starving and want a quick meal before a gig. Staff throughout the evening seemed to not care at all. Food was so late I had to leave most of my food to make sure I got into the actual arena in time! Very disappointed as previous times I have been to this Nando’s I have had no issues and had a great pre gig meal

We came to Nandos yesterday to have some food before we went to Boom Battle Bar to celebrate my friends birthday. There was a concert on so the O2 was really busy. I was a bit worried as there were 8 of us and the queue was really long. But a really nice worker came down the queue and noted we were a table of 8. He said the wait would be about 15/20 mins. The queue went down so fast so we were really impressed! The worker was so nice and friendly! He had great customer service skills and overall such a lovely, fun and bubbly person. We were seated really quickly on a really nice table. Service was really quick considering it was really busy. And the staff were all so nice. As we were leaving I asked the name of the really nice guy on the door. He said his name was Tevin (I hope I’ve spelt that correctly). But honestly just want to give a special shout out to him because from start to finish he was amazing! Thank you so much we had a lovely time. And food was amazing as always. I also tried to new warm choc pudding for dessert and it was sensational!! Cannot wait to come back :)

Our waiter Zee was fantastic! He was friendly, welcoming and funny! A real breath of fresh air. Attentive also. He really brightened our whole tables evening. Excellent customer service. I tried the new garlic bread burger too - very nice.

Place was nice but no good customer service.Price was too expensive than food quantity its quite bad experience and i ask for mistake order but they didnot give any compensation.Its good to try other brands to save cost for good food.

Very nice atmosphere at Nandos. You can order your food online from the table by scanning the scan code, which will automatically take you to the site and allow you to order and pay without any problem. You can also choose the level of spiciness of the sauce, which I personally think is great. The food arrived at our table very quickly. The staff was also really friendly and quick. The food was very tasty, the chicken was very well fried and seasoned. Were very happy with everything. The vegetables (broccoli) were a bit hard but still edible. The toilets were also very clean and tidy. You can refill your drink and ice cubes at any time. Whenever I'm in London again, I'd love to come back here.

The staff were friendly and helpful with allergies information. The food was cooked well and tasty. I will go back again for sure! I went back again and the service was even better compared to last time. Really impressed.

Avoid if you have children. I've tried to go to this nandos multiple times during maternity leave and with my partner. They make it unnecessarily difficult for parents by insisting that you leave buggies downstairs, even when you have children under 1 who can't sit in a high chair for long. They say there is no space upstairs for buggies and make you walk through a spacious empty area downstairs that they don't use. If you're on your own how are you meant to carry all of your valuables, your baby and shopping bags upstairs to the cramped part of the restaurant (their staff's description not mine as I've never been up there). Common sense would dictate that a restaurant in a shopping centre might consider the amount of bags people would have. Clearly the management here don't care about this, staff can't be reasoned with, no attempt to accommodate mothers put in an impossible position.

Went here to eat prior to seeing BMTH on January 20th @17:30. Only place I had eaten due to traveling for the concert and time restraints that day. Had some tummy pains on the train home, next day I have food poisoning. Thanks, Nando's @ the O2 Arena.

Great service. Friendly staff. I'm a vegetarian and ordered broccoli. It came on the same plate as the chicken which my friend ordered. The waitress apologised and got another one (and I think she gave a larger portion) Great service goes a long way

We ate here before going to a concert. After standing in a short queue, we were given a table. You have to order at the cash register and get cutlery and napkins yourself, even if it wasn't immediately clear. The food is good at acceptable prices, but nothing special.

Customer service was superb. Incredibly friendly staff. Made our day

Awful customer service and no sense of urgency. Food was average, but the place was nice enough

Nice place, service was quick. Food was also good. Has vegetarian options, too

What a bad Nando’s I was expecting it different especially because the O2 is a wonderful location ! Staff on tills are just chatting between them not caring at all about guests. Toilets, disgusting and embarrassing spend more time to look after it please. Many of the things on the menu were sold out online but available on the till such a non sense. Anyways just don’t go there even the guy at the door doesn’t care about you he is more interest to be on his phone and about his lip gloss looking shiny. Don’t waist time the O2 has many other places to visit:

Nice atmosphere at nandos. That’s on the bright side of the review. Had to wait to be given a table(I understand because place was crowded) eventually got in and was given 2 options for order. At the till or online. Did mine online. It was fast and efficient. Orders started coming till they didn’t. People that got in way after me got their order before us. Asked why and apparently there was a mixup. The burgers weren’t too much to my taste but were ok. Ditto for the corn on cob. Thoroughly enjoyed it. Overall, will hope any other visit will be better than this.

Waiter made us feel uncomfortable and refused to let me speak to another waiter when I needed some warm water to heat up the milk for my baby.

Double chicken burger - Poor food - had to complain and food was taken back. When the new food came it was the same issue (bread was hard, almost stale ). Poor poor Update on this last post - my partner has fallen ill since eating from This establishment. Looking at the last few reviews I can see it is a similar story and I would highly suggest the Nando’s team flag this

Nice service and good atmosphere, but not as good food as in some other Nando’s. The chicken has been really dry a few times now, also the food tastes just okay. Feels like food that was cooked on a low temperature for too long.

Chicken was undercooked Asked for manager to help - she said she would eat it!? Wasn’t offered an alternative - never returning!

Very disrespectful staff. Slow service and cheap atmosphere. Disappointing. The restaurant is very dirty and the toilets smell of rotting faeces.

Super service, thank you so much! Special thanks to Laci and Adam, they were awesome!

First time to try it , the food is nice System is little funny , mix between self service and serviced Over all for me was overrated

Nandos posted following comment to my review. WHAT A JOKE! 'Response from the owner15 hours ago Hey Paul Johnson, we’re really sorry the Manager at Nando's The O2 let you down. We’ve followed up with them so it won’t happen again.' So after having a 'word with the manager', you are going to amend a long-standing company policy to not refund customers who have been overcharged? I am still considerably out of pocket and you have not even attempted to correct the situation. If you think you can simply steal money from customers without the full intention to refund, you have seriously got another thing coming. Watch this space Nando's @ O2!!! ----------------------------------------------------------------------------------------------------- PLEASE BE VERY VIGILANT OF NANDOS SEEMINGLY CORPORATE-SANTIONED THEFT. Dined here with family today. Paid for meal, then realized we'd been significantly overcharged. When we requested refund for the difference, the cashier unapologetically stated 'we don't offer refunds'. Escalated to manager, who claimed refunds are offered, but have to go to head office and can take 5-10 days. Manager then backtracked and said it the refund had to be in form of gift card towards next meal and they cannot reimburse back onto my card. So basically, I'm short £23 in cash which seems to be policy endorsed from the very top. Used to be a regular, but never again Nando's. I'll remain forever disgusted and will ensure as many people are made aware of your attitude and policy.

Waited 15 mins for the table and was given a table on the first floor, the food was served very fast and the service was great. They were clearly busy and as we were going to see a show, we appreciated the speed and good quality of food

The food took ages to arrive and I had to send my wrap back because it was cold. If I wanted a cold wrap, a meal deal at any major supermarket is a cheaper option. My wife was poorly the next day after eating a poorly heated (not cooked) butterfly chicken. I don’t recommend and I would steer clear of the place until they learn about heating chicken properly.

Din punctul meu de vedere este cel mai slab Fast food din lume! Un meniu extrem de complicat fără o logică, totul este invers doar de dragul de a tii diferit in nici un caz mai bun! Extrem de slab! Nu recomand!

Special mention to Morgan who accommodated me when I hurt my foot! Amazing personal skills

The creamy mash tasted stale and old, the chips weren't fried properly. Cups were really dirty

Atmosphere and waiters were nice enough. However the staff told us the QR code was not working and to order at the till, when I ordered at the till the lady told me that they do not accept nandos membership points and do not allow you to collect membership points. When I asked why they just said they decided not to today ?!? Felt quite fishy and then I realised the QR code was indeed working so not sure why we were told it wasnt. The food itself wasn’t great compared to other branches. I ordered chicken thighs and my partner ordered fina pita and received one less thigh and the thighs were burnt. Wouldn’t recommend.

Grilled chicken is superb with peri peri.

Came here based off a recommendation. Was told this was an English staple. We have the hot sauce in my country but not the restaurant. So was looking forward to trying something new. I will certainly not be returning. We had to wait in line to get in... As we stare blankly into an empty bottom half of the restaurant. Not to mention all the hosts looked miserable. You are literally the 1st face we see walking into this establishment, slap a smile on it for heavens sake. Once we were in, we had to wait in another line to order our food (no table service). It was also bring your kids to work day or something because their were just copious amounts of children. And we had to wait in line while the teachers places 30 orders at a time and paid one by one. (Which I know isn't the restaurants fault, since they cater to families) Why are there only 2 registers open? When I'm staring at 4. It certainly was a great place to test your patience. 3 of us went out to eat together, but we didn't actually eat together because none of our food came out at the same time. They did have a multitude of hot sauces, which I didnt enjoy trying. Don't waist your time, the medium, was the best one. You know when the chips are the best part of the meal? It probably implies that the meal wasn't that good. I ordered a chicken burger: it was dry as all get out and the bun was hard to bite into. If you are known for your chicken, explain to me why the 3 chickens served at our table we all dry. Super not impressed. Nothing like covering your meal in hot sauce, ketchup and mayonnaise to get her down smoothly.

Nice location but found the food didn’t come out as hot as I’ve had at other restaurants. I ordered a starter and my friends meal had come out before that did.

Busy as expected, plates to help yourself to were dirty, no spoons, all Ketchups only had an inch in the bottom, didnt get given the bowls for Bottomless yoghut had to go and ask, (response was should have been given at the till) Staff seemed very rushed, been Nandos several times before and they normal see how everything is when they take the Cockerell. The just snatched it and walked off no conversation. Atmosphere ok lots of teenagers and families as expected. Possibly just a bad day, Food as normal just above warm and tasted good.

Nice meal before seeing the Irons 🔥🎸🔥

I ordered the food for dining in and they completely forgot about it for 45 mins and went to remind them twice. The restaurant manager completely refunded the order amount and was very polite and insisted on serving us the food. However, the food quality is much less than before.

Loved the serene, one staff member was rude to us... But we had fun

I visited this nandos yesterday and it was the best experience in a long time as the server Rudy who was extremely gorgeous but also helpful in helping me select all the tasty items but also made some good suggestions about the sides it was mind blowing the service that I received was outstanding and on a top level I would highly recommend it again

Very disappointed with how we were treated on our last visit. Ten of us from the office went to Nandos in the O2. We were told we would have to wait for two tables to be cleared (apparently a glass had been broken) which we were fine with. There were suitable tables available already and for some reason a party of two who were behind us were allowed to take one of those, which seemed odd, but we were content to wait for the other tables indicated by the staff member. After 5 mins those tables were ready and one of them was instead given to another party of two who were also behind us in the queue. We were left with the distinct impression that for some reason we were not welcome and they didn't want to accommodate us. We ended up going to Wagamama instead, who were very friendly and welcoming.

Great Nandos, highly recommend this restaurant. Lovely chicken cooked to perfection 👌

very quick and efficient service despite it being quite busy, very good customer service from Kola - he deserves a promotion and the food was good too