Nando's The O2 in Greenwich

Absolutamente horrible servicio. El personal grosero y tan lento... verdaderamente terrible. Personal y dirección despistados! Yo también he sido el peor Nando. ¡El orden también estaba mal! ¡La comida era una mierda!

No es lo que esperaba. Fue mi primera vez, y muy recomendable por amigos. . Honestamente puedo hacer un pollo mejor en casa... no desperdiciaría mi dinero...

Very busy on a performance day but wait was quick and food very fresh and good service...

Good food, friendly staff and very nice atmosphere.

Hello, I wanted to share a disappointing experience. Although the O2 Arena acknowledges and promotes the Nimbus Access Card for disabled customers (which we have), I was informed by your staff that neither your restaurant manager nor Nando's accommodate these provisions for disabled individuals. As a result, we were denied the fast-track benefit that is officially listed as part of the card’s privileges when visiting the O2 Arena. This approach comes across as highly inconsiderate and discriminatory toward those with specific needs—in this instance, my younger brother.

went on an event day so understand busy but got food before drinks even after asking for them! food underwhelming and cold. The staff would ask if everything was ok before trying the food so didnt get a chance to mention this to them. Lovely male staff member who was going around and picking everyones coats up from the floor.

Nando’s in the O2 is the best I’ve eaten in! The food is fresh, the staff are friendly and the service is so fast! I would recommend this Nando’s to all my friends and family. Also the food is flavorful! So so happy!

Food was amazing one of the best nandos I have been to in the uk would highly recommend staff are lovely

Was served by amazing staff service was great was greeted with a warm welcome and food quality was so nice.

Went with 6 friends had a great time with amazing service. Highly recommend going here!

I recommend dining here. Great food and service, we were warmly welcomed by staff.

Staff were very helpful and move us to another table when we asked where we could charge our phone whilst eating. The food was great. The right temperature too

Great food, with great service. As always, food was quickly served and to the usual high standard. Mark our server was friendly and very efficient.

Amazing atmosphere and service delivered by our waiter Sagar. Food was great as per usual. Will be returning soon!

Lovely atmosphere and a special thanks to the waitress (Jenny) who went above and beyond for our order.

Never had a bad experience with the food.. always enjoy eating here. However something needs to be sorted out with desserts I've been to the one in London bridge had to wait for the dessert for ages but at this one I had to go over to be able to get my dessert! Either keep on top of things or check tickets (or do both) Also when I went over to the guy didn't say sorry or anything and the same when the pudding arrived at the table.. the one in London bridge apologised. Service needs to improve

A person working there called Mark gave 6 friends and I ice creams because it was my friend's birthday. Absolute legend. Amazing food too.

It had great food and ice cream but the service was incredible. especially mark, he deserves a raise and a bonus. he was so kind and generous, what a legend of the game

If I could give the service 6 stars I would. mark was a legend and got us all ice cream cones for my friends birthday. Food was top notch and ice cream was great. Calm and warm atmosphere.

Nando's at the O2 was a great experience to have. Me and a few of my friends went for one of their birthdays and to say we were treated greatly is an understatement. Our Host was Mark, and his service was exemplary. Always smiling and happy to help, truly one of the best hosts I've had in a long time.

Nando’s O2 delivered an amazing experience with delicious food, a great atmosphere, and exceptional service from this great guy Mark, who went above and beyond—even surprising us with free ice cream! Because of mark i want to rate this 6 stars

Come to Nando's in the O2 with my Daughter, her partner, they're baby 👶 and partners Mum. What a lovely atmosphere from the staff especially Sarha. Her attitude and service towards us was absolutely 💯 beautiful, such a beautiful person inside and out. Will definitely come back here again 😋😋😋

Good food, quick service, but since when did Nando’s get so expensive?

Went for take away!!!! I ordered livers the manager took my order I ask him to put my Nando’s card he said I took pictures to add later but he’s not Soooo disappointed !!!with my order the food is cold liveres came with no ?????bread No napkins or any sauce extra with my meal what awful service and food and service not came this branch any more disgusting 👎 service 👎

Edward provided great customer service and was attentive to my needs. made my time here great, will be returning soon !

food was great, service was even better! Zainab answered all of our questions and was happy to help us with anything we needed :)

Loved my experience here in Nando’s o2 , food was delicious and the service given by Zainab was top tier, she’s a star! and overall had a good time

I really enjoyed my time in this Nando’s. The atmosphere was good vibes and the workers Edward and Sagar were really lovely. Great customer service and delicious food with a nice catch up with my friends.

Nunca había estado antes. Estaba limpio, lo suficientemente agradable. El punto destacado es que era barato. Las pechugas de pollo y patatas fritas eran promedio pensé. Hay numerosas salsas picantes que puedes tomar que presumiblemente aportan un poco de sabor al pollo. En general me sentí bastante agobiado, pero es muy barato y por lo que uno no puede quejarse.

Comimos aquí en agosto cuando estábamos de visita con nuestros hijos pequeños y un amigo. Tomamos una hamburguesa de pollo, un cuarto de pollo, pollo pitta de niño y macarrones con queso de niño. Todo estaba bien y llegó bastante rápido, pero la comida picante suave era sorprendentemente caliente y no ideal para los niños, a pesar de que están acostumbrados a comer comida picante en casa.

My friends and I visited this restaurant during dinner time on a Friday. We anticipated waiting to be seated and served, but the experience turned out to be quite the opposite. Everything was quick and smooth. The waiter mistakenly brought us the wrong fries, but he efficiently corrected the mistake and brought the right ones within seconds. Although the restaurant was crowded, creating a lively atmosphere, it wasn't overwhelmingly loud. Overall, everything was great, and we will definitely return!

I had a wonderful experience overall. The staff are so friendly especially Saga guide us to reach everything.

Ha sido durante unos años. y realmente lo disfruté. tenía la nueva hamburguesa de pollo con ajedrez. La ensalada de tomate era muy refrescante y el brócoli. Olives . Medias patatas fritas de pollo y ensalada de col. Pollo pitta. Todos disfrutamos y todos dijeron que las porciones habían mejorado. El servicio era bueno. Volveré.

Great place to eat after seeing a film. Got the boneless platter to share (4 stars only due to the chicken being a little dry. Flavourful though!) Mac and cheese, Broccoli, Chips and Mash were all winners. And highly recommend the strawberry dragonflies quencher!

They gave me a butterfly chicken and I paid the extra, which was supposed to be included in it, and on top of that there was one missing and I was not compensated. To avoid

Upon arriving at the restaurant at 9:30 pm on 20th December 2024, I was initially delayed because the staff member was chatting with someone outside, rather than attending to my seating. After a wait, I was sent upstairs, where I seated myself and attempted to order through the restaurant's website. Unfortunately, my experience took a further downturn when a staff member approached me with a curt demeanor, asking if I was dining in (despite my earlier confirmation). When I politely explained my intention to order online, she brusquely instructed me to relocate to a different table, displaying no warmth or hospitality. Overall, I felt unwelcome and undervalued as a paying customer.

I visited a restaurant at 9:30 pm with my friends and was greeted by staff who asked if I was dining in or taking away. However, instead of promptly arranging a table, the staff member was engaged in a casual conversation with someone outside, leaving me waiting for several minutes. Eventually, we were directed upstairs, but the delay and distraction made a poor first impression. However, upon seating myself, we received poor customer service. A staff member, an Asian lady, approached me with a rude demeanor, asking if we were dining in (despite already being told). When we politely explained we would order through their website, she instructed me to move to a different seat without smiling or showing any hospitality. The overall experience felt unwelcoming, as if we were not valued as a paying customer.

Went here prior to going to a concert and had to wait in a queue for 25 mins when the whole of the downstairs was completely empty! When we eventually got upstairs we ordered the food and all was fine until we went to get our plate and cutlery and there was no plates! Took ages to get plates and our food was getting cold! Needs to cater for concert volume of people and get more staff to cover the downstairs section Food was good but sadly cold!

Such a bad experience, no one to greet you properly, staff had ob odour, food was just about decent, my hand bag fell from the chair and one waiter asked me if it’s mine, didn’t even bother to pick it up from the floor, honestly something needs to be done about their service

When tonight in Nando’s, the girl who was supposed to make us wait at the entrance was on her phone laughing. After 5 minutes she asked us to go up, she didn’t even open the door. Then the table was greasy, with a curly hair on it. the food wasn’t spicy at all, even if I took the extremely hot level, it was like eating a mild jalapeños. The bread of my burger was so dry, and the chips tasted like cardboard. The chicken was good at least and the lager beer as well. When we left, the waitress was still laughing on her phone and didn’t even say thx bye… worst experience I had in O2.

Food took 1 hour and 15 mins to come.

The food was nice and yummy. Services was also nice and staff Denice was nice as well though our first time Denice guided so well and made our experience so nice we really enjoyed and thank you to @Danice.

Self serving restaurant. A bit unfriendly service and the waitresses are not hospitable.

Eeshan was incredible! He helped us a lot and brilliant and quick service! will defo recommend to friends and family.

Ordered a takeaway service, to witness that one of the workers in the food counter had no gloves and touched my wrap to put it in the packaging upside down by the way, this is not the appropriate way to handle food and nor did she even wash her hands when serving food. I go to this Nando’s quite often as I work within the o2 and quite frankly after today’s health code violations, I will not be attending again.

Rocky who is a manager in Nando’s is absolutely the best I’ve seen. Very helpful and kind . Will definitely comeback for his services what a young handsome fella!

Edward was a fantastic host and server. He was attentive and provided great service!

Worst service by the management, no manners to talk to customers.Especially the female lady.

We went there for lunch on Tuesday, so it was not busy - and the staff we were served was nice. But unfortunately, I had to lower the rate significantly because of hygiene issues. I understand that Nando’s keeps their price reasonable by making self-service, but I don't think we are responsible for washing dishes. The cutlery was the filthiest possible I was terrified. Some of them had pieces of food that weren’t washed off completely. The plates also had some stains and crumbles stuck on the surface. There were no plates or cutlery which looked clean enough. Although the food was good, I felt bad seeing the horrible state before eating. It definitely ruined my appetite. Like I said, customers take some self-service. So why wouldn't you keep the hygiene? There are many other places that are more clean and reliable. I don’t even imagine what would happen if it was a busy time of the day.

Edward gave us excellent service very friendly kind accommodated us so well 10/10 food was delicious and came fast

Nandos is always a delicious and reliable meal, but the prices have gone up a fair bit over the years. Service at this particular branch was okay, but we were a large group (14 people) and when we first arrived they said the wait would be 30-40 minutes. I said we don’t mind waiting, and miraculously the table was ready within 5 minutes… not sure why they wanted to deter us initially by saying a ridiculously long and inaccurate wait time. They did forget part of my order and I had to ask 2 waiters about it, but other than that, the rest of the food was delivered promptly and hot.

Review: I recently visited Nando's in the O2 Mall, North Greenwich, and left feeling deeply uncomfortable and disappointed. While enjoying my meal, I witnessed an incident involving four Asian men who were treated disrespectfully by a member of staff, reportedly a supervisor. Her behavior appeared dismissive and, frankly, discriminatory, which left the group visibly upset and prompted them to leave the restaurant immediately. As a 55 year old British patron, I was appalled to see such conduct in a place that should be welcoming to all. Racism and discriminatory behavior have no place in any establishment, especially in one as renowned as Nando's, which prides itself on inclusivity and great service. This experience has left a sour impression, and I hope the management addresses such incidents seriously by implementing proper training and ensuring all guests are treated with equal respect and dignity. This is not the standard I would expect from Nando's, and I will think twice before returning to this branch.

Yesterday we went there for dining one lady she’s behaving very rude not even responding us she shown racism infront of us… it was a worst experience then we left the hotel… previously i went many nandos but haven’t faced like this… first of all everyone is equal it’s their responsibility to treat everyone as equal because everyone is paying for their food… we’re totally upset and disappointed with the experience…I think she’s a supervisor think soo…

🌟 1 Star "Extremely Disappointed - Worst Experience Ever" I had an absolutely terrible experience at Nando's in O2 Mall Greenwich. What was supposed to be a casual dining outing turned into an uncomfortable and distressing encounter. The supervisor lady on duty was shockingly unprofessional and disrespectful. I experienced blatant racism from her, which is completely unacceptable in any environment, let alone in a place that serves diverse customers daily. Her attitude and actions left me feeling humiliated and unwelcome. Nando’s, I expected better from your team. Such behavior reflects poorly on your brand, and I hope the management takes immediate action to ensure such incidents don’t happen again. I never seen racism from a native british people but from a other country lady. Then we immediately left there and never go again and don't suggest to any other friends or families. Supervisor Lady Statement: " you cant go and sit anywhere without telling me."

AYO!! Rocky served the food so nice made me feel like a king!! What a legend!! Rocky the bossman!

I had the worst dinning experience that I’ve had in years at this Nando’s yesterday. My Friend and I who I have not seen for a long time decided to grab some food in this restaurant over a catch up. We both ordered our food and returned to our table. My friend’s food arrived within a reasonably amount of time. My food however (which was just 3 wings) did not arrive. I was sat at the table waiting over 30 minutes for my wings. At this point, my friend had finished her meal. I have a strong feeling that the kitchen forgot to prepare the wings. I asked up to 3 servers where my food was and all were rather dismissive. After not being taken seriously, and pretty much ignored at this point. I asked to speak to the shift manager (Marcos) Wow! I couldn’t believe how rude and dismissive he also was to me. Marcos offered no apology, and was rather arrogant in his tone when speaking to me. Talking to me like a toddler who was annoying him. Very condescending, and he embarrassed me in front of my friend. I was humiliated. As a 34 year old black woman. I was made to feel small, and as If I had no right to ask where my food was. Considering I’d been waiting over 30 minutes for my food, and my entire dining experience had been ruined. I couldn’t even eat with my friend at the same time. As a Company, you need to do better. Management and staff need to go back and have extensive training on how to provide good customer service. Don’t even get me started on diversity and inclusion. There were racial undertones in my exchange with Marcos and the one particular server who I mentioned above. Had I been a different skin colour, I can assure you my experience would have been very different. Thank you to Princess and Max B who showed me kindness. Otherwise, what a big shame and disgrace!

If I could give 0 stars, I absolutely would. The customer service was downright awful. We arrived at 8:30 PM, only to find that more than half of the menu items were unavailable. Despite the limited options, it took over an hour for the food to be prepared. The cleanliness of the place was shockingly poor. The entire restaurant felt dirty, but the toilets were especially horrendous—filthy, smelly, and completely unusable. It was truly unacceptable. As a longtime fan of Nando’s, this branch was a huge disappointment. I would strongly recommend avoiding this location at all costs!

Amazing food and atmosphere and service all was incredible one member of the team that stands out was (rocky) he gave exceptional service and made the experience many times better definitely some of the best service ive ever had would recommend going here in the O2.

The Service was really friendly and the waiting time for the food was less than 5 minutes.

perfect food and brilliant service!!

Adam served me and was very hospitable and kind, took a lot of care and consideration in the service. The food is always done well and tasty.

I had great customer service on my visit today. Saga was very helpful and accommodating.

When we first got there me and my friend were sat down at the worst possible table and the whole entire restaurant probably had 5 groups of people. When I wanted to order, they told me that I had to order online usually I wouldn’t have a problem with that but just ordering alone took us almost 30 minutes. When we tried to ask how to get the tapwater since we couldn’t order it online. They told us everything was self service. Me and my friend went over to get our cutlery napkins and tapwater. After 20 minutes time we finally got our food I thought that my chicken wasn’t gonna be spicy since I ordered it with Spice. It was the spiciest thing I’ve ever tasted. My face was all red my lips were burning. I could not stand it. So I just asked for some milk. They didn’t have milk so they came back with a tiny little cup of double cream. And charged me for it. I went next-door and got some milk because it was so bad. Worst service of my life definitely do not recommend go to PizzaExpress instead. If you’re thinking of coming here, I wish you luck.

Me and my kids like it here for a treat. Some portions could be made bigger for the price u pay. All in all we've had a good experience here.

Huge thanks to the Nando’s manager (Micheal) for how well he handled our recent visit! Our food was delayed due to some technical issues with the kitchen screens, but he was incredibly professional and made sure we were looked after. He kept us informed, apologized sincerely, and even went the extra mile to make sure we left happy. Really appreciated his dedication to great customer service—turned the experience around for us. Thank you!

I just wanna say a big thank you to Edward for looking after me and mine friends. He was so welcoming, friendly and nice throughout out the whole service. He delivered a very excellent service.

Saga served me, he was very helpful and polite. He provided excellent service

Had a fantastic experience here, our server Andrew went above and beyond for our group thank you for making it so memorable !!!

Hi Nando's, we love your food and coming to O2 Arena soon. Please let us know is the meat in your The O2 restaurant halal certified? Thanks!

Charlie and Saga were absolutely so friendly and helpful with serving the food. They made sure the experience was 10/10.

I had a grilled chicken wrap, which had 3 pieces of chicken in each half the whole wrap and had more lettuce than chicken. My sister also had to wait a long while for her wrap, even though she had ordered first. The air-conditioning did not feel like it was working as it was hot the entire time we were having our meal.

I went here on Thursday 10th October and never again. We queued for over 30 mins just to get in there and they told us they didn’t have half the menu available. We were not notified whilst in the queue, despite staff constantly walking up and down the queue. My friend ended up ordering just sides and I asked a staff member who said they actually did have the items and they just weren’t cooked yet. When she tried to change her order to add the chicken, she was told she would have to pay full price again and could not just pay the difference of a meal. I ordered a butterfly chicken, was charged wrong and the wrong order came out after waiting 40 mins. I didn’t have time to wait for a replacement so tried to eat what came but it was literally inedible. I ordered a butterfly chicken with mash and broccoli and was brought a burger. Only edible thing was the chicken from the burger - the mash was rock solid on the top and cold throughout and the broccoli was so overdone it fell apart when I tried to pick it up with a fork and was also stone cold. Even though I didn’t ask for a burger, if I did I would have been even more disappointed - the bread was so stale it could have knocked somebody out you couldn’t even bite through it. I asked for a refund of the overcharge, not the entire meal even though I didn’t eat it, they tried to give me a voucher and the manager spoke to me like dirt when I said I’d just like the money back - for context the overcharge was about £3. Will never return, the staff were so rude about their own mistakes and I wish I’d have pushed for a full refund. Waste of £22 and nearly missed the start of the concert just to not even have an edible dinner. Avoid!!!!!

I really loved it. The food was sooo delicious and the staff pretty nice. The prices for the food ect. were fine considering that it were big portions.

The food and service was topnotch. Although we waited long getting our order, due to influx of customers, but in all we had the best service and food from Nandos.

Adrian is the best server there, kindest person and great service. Thanks !

I love the food. Yesterday my aunt birthday was it. The lady name Bhakti served us. She was amazing with her service. Thanks to her for helping me organise small birthday wish with cake.❤️

I was served by Saga who was very polite and handled my requests promptly and was friendly. I love coming to the O2 branch and the food, service and staff are always amazing!

We had a meal before we went in to see Janet Jackson concert, from the door member of staff to the person who took and helped us with order to the excellent food itself just added to our fantastic day in London. A great example of a Nando’s restaurant.

shoutout to Saga who really went above and beyond for us :)

Grilled chicken, juicy and with good accompaniments. We tried three sauces to accompany the chicken, one spicy, another with lemon and herbs, and another with garlic... The lemon one is spectacular. Good place for dinner

Lovely service the manager was amazing and very helpful.

Amazing service from Edward. Was friendly and accommodating from the beginning. Food was cooked very well and came in timely manner. Best experience I've ever had from a nandos

Visited today for a lunch. The ambiance was amazing but the customer service was horrible. First we were guided to a seat and after told you couldn’t order on the app and you need to order on counter and I spend more than £50 . The started the staff told me to take it from the counter and not been a table service. Another main dishes a lady came and put the plates on the table without any cutlery, tissues or anything and she left without saying anything.Then I saw another member of your staff serving on another table with cutlery tissues and sauses and I requested for a cutlery and she told if you want go and get it from the counter.So this states may be a mind of discrimination from your staff to us that’s why. So this is the horrible service I ever had from Nando’s which I been to lot of Nando’s on past. So this things will stop me to go back to Nando’s again. Unacceptable service Don’t recommend.

I thoroughly enjoyed my experience at Nando’s . Denise in particular offered excellent customer service and made sure we were well looked after.

My partner and I visited on Saturday 7/9 and had a really lovely lunch! The staff were so friendly, especially Edward who went above and beyond to make sure we enjoyed our visit :) We'll be back again soon, thank you!

Gran almuerzo y servicio, llegamos a Nando’s después de caminar sobre el 02 y hemos tenido una comida fabulosa. Sentados enseguida, utilizamos la aplicación para ordenar y todo salió muy rápido, el personal era genial, muy atento y educado. Sin duda volvería de nuevo,

Edward our server was amazing with he’s service ,provided food rapidly and met our standards would recommend you to go

Food was good and fast but staff were pretty miserable. There were these chains hanging from the ceiling as decor but they had so much dust and cobwebs on them it was gross.

Customer service is non-existent. One particular staff member ( wish I had gotten her name, all I remember is that she had long ginger braids) should not be the first person that customers come across because her attitude is absolutely horrible. I know dealing with the public can be a hard job, because I have experience of it. However, not all customers are the same, therefore, should not be treated as such. Staff members, who treat good customers horribly, unfortunately give Nandos a bad name, and that's bad for business. I'm sure there are some lovely people who work at this particular branch, but whoever that staff member is, she needs a refresher course on customer service because she is definitely lacking in that department.

Gran lugar el domingo por la noche. Nos sentamos arriba de inmediato, el camarero nos explica de inmediato las reglas de la casa y pedimos comida en la aplicación a la mesa. Gran comida, gran lugar y el personal era educado.

Poor service. Poor food . Poor atmosphere. disliked it.

Words cannot describe the appalling experience I had. We were greeted poorly at the entrance and told it was a 15 minute wait despite the whole of the ground floor being empty. After 22 minutes, we were seated or shall I say crammed on to a dirty table. The food was cold, dry and not fit for purpose. If you want to waste money- visit Nandos at the 02.

amazing service, edward was so so sweet food was great

The food was fantastic and the hospitality from Edward was stunning. He was very nice and friendly, please give him a pay rise 🙏🏾🙏🏾. Thanks so much for the experience.

Nice atmosphere, freshly served food and excellent customer service From staff

Edward and the team are so great and helpful

I been nando's many times but this one is very good with service Edward was amazing and friendly and you need guy that to cheer us Loved the place 🫡

Had the nicest waiter named Sagar. Was very friendly and attentive.

she was extremely rude and just took the menu from under my arms without an excuse me or anything and her vibe was off completely.

I want to use this review to specifically shout out Edward. He was so fantastic, caring and kind to my friend and me. After queuing for a while, my friend and I were a bit tired but Edward’s warm and welcoming service was refreshing! Really appreciated his kindness and will remember him when I come back. Also the bottomless ice cream is great 😊