Based on 2.253 opinions finded in 2 websites
Based on 2.253 opinions finded in 2 websites
Nº 235 in 655 in Greenwich
Nº 10 of 16 Other european cuisines in Greenwich
Opinions
When tonight in Nando’s, the girl who was supposed to make us wait at the entrance was on her phone laughing. After 5 minutes she asked us to go up, she didn’t even open the door. Then the table was greasy, with a curly hair on it. the food wasn’t spicy at all, even if I took the extremely hot level, it was like eating a mild jalapeños. The bread of my burger was so dry, and the chips tasted like cardboard. The chicken was good at least and the lager beer as well. When we left, the waitress was still laughing on her phone and didn’t even say thx bye… worst experience I had in O2.
paul Mony . 2024-12-15
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Food took 1 hour and 15 mins to come.
Akshay Sakhrani Entry . 2024-12-13
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The food was nice and yummy. Services was also nice and staff Denice was nice as well though our first time Denice guided so well and made our experience so nice we really enjoyed and thank you to @Danice.
Bimal Upadhaya . 2024-12-09
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Self serving restaurant. A bit unfriendly service and the waitresses are not hospitable.
bk Med . 2024-12-08
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Eeshan was incredible! He helped us a lot and brilliant and quick service! will defo recommend to friends and family.
Sharusan Manoharan . 2024-12-06
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Ordered a takeaway service, to witness that one of the workers in the food counter had no gloves and touched my wrap to put it in the packaging upside down by the way, this is not the appropriate way to handle food and nor did she even wash her hands when serving food. I go to this Nando’s quite often as I work within the o2 and quite frankly after today’s health code violations, I will not be attending again.
Leah Cassera . 2024-12-05
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Edward was a fantastic host and server. He was attentive and provided great service!
Kevin Tran . 2024-12-04
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Rocky who is a manager in Nando’s is absolutely the best I’ve seen. Very helpful and kind . Will definitely comeback for his services what a young handsome fella!
Ivan Florin . 2024-12-04
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Worst service by the management, no manners to talk to customers.Especially the female lady.
Omkar Jadhav . 2024-12-03
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We went there for lunch on Tuesday, so it was not busy - and the staff we were served was nice. But unfortunately, I had to lower the rate significantly because of hygiene issues. I understand that Nando’s keeps their price reasonable by making self-service, but I don't think we are responsible for washing dishes. The cutlery was the filthiest possible I was terrified. Some of them had pieces of food that weren’t washed off completely. The plates also had some stains and crumbles stuck on the surface. There were no plates or cutlery which looked clean enough. Although the food was good, I felt bad seeing the horrible state before eating. It definitely ruined my appetite. Like I said, customers take some self-service. So why wouldn't you keep the hygiene? There are many other places that are more clean and reliable. I don’t even imagine what would happen if it was a busy time of the day.
Itsuki Yoshida . 2024-11-26
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Edward gave us excellent service very friendly kind accommodated us so well 10/10 food was delicious and came fast
Marcelle Small . 2024-11-26
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Nandos is always a delicious and reliable meal, but the prices have gone up a fair bit over the years. Service at this particular branch was okay, but we were a large group (14 people) and when we first arrived they said the wait would be 30-40 minutes. I said we don’t mind waiting, and miraculously the table was ready within 5 minutes… not sure why they wanted to deter us initially by saying a ridiculously long and inaccurate wait time. They did forget part of my order and I had to ask 2 waiters about it, but other than that, the rest of the food was delivered promptly and hot.
Preeta . 2024-11-25
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Review: I recently visited Nando's in the O2 Mall, North Greenwich, and left feeling deeply uncomfortable and disappointed. While enjoying my meal, I witnessed an incident involving four Asian men who were treated disrespectfully by a member of staff, reportedly a supervisor. Her behavior appeared dismissive and, frankly, discriminatory, which left the group visibly upset and prompted them to leave the restaurant immediately. As a 55 year old British patron, I was appalled to see such conduct in a place that should be welcoming to all. Racism and discriminatory behavior have no place in any establishment, especially in one as renowned as Nando's, which prides itself on inclusivity and great service. This experience has left a sour impression, and I hope the management addresses such incidents seriously by implementing proper training and ensuring all guests are treated with equal respect and dignity. This is not the standard I would expect from Nando's, and I will think twice before returning to this branch.
Jonathan Miller . 2024-11-23
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Yesterday we went there for dining one lady she’s behaving very rude not even responding us she shown racism infront of us… it was a worst experience then we left the hotel… previously i went many nandos but haven’t faced like this… first of all everyone is equal it’s their responsibility to treat everyone as equal because everyone is paying for their food… we’re totally upset and disappointed with the experience…I think she’s a supervisor think soo…
Mothis . 2024-11-22
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🌟 1 Star "Extremely Disappointed - Worst Experience Ever" I had an absolutely terrible experience at Nando's in O2 Mall Greenwich. What was supposed to be a casual dining outing turned into an uncomfortable and distressing encounter. The supervisor lady on duty was shockingly unprofessional and disrespectful. I experienced blatant racism from her, which is completely unacceptable in any environment, let alone in a place that serves diverse customers daily. Her attitude and actions left me feeling humiliated and unwelcome. Nando’s, I expected better from your team. Such behavior reflects poorly on your brand, and I hope the management takes immediate action to ensure such incidents don’t happen again. I never seen racism from a native british people but from a other country lady. Then we immediately left there and never go again and don't suggest to any other friends or families. Supervisor Lady Statement: " you cant go and sit anywhere without telling me."
G. KASINATHAN . 2024-11-22
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AYO!! Rocky served the food so nice made me feel like a king!! What a legend!! Rocky the bossman!
André Tavares . 2024-11-21
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I had the worst dinning experience that I’ve had in years at this Nando’s yesterday. My Friend and I who I have not seen for a long time decided to grab some food in this restaurant over a catch up. We both ordered our food and returned to our table. My friend’s food arrived within a reasonably amount of time. My food however (which was just 3 wings) did not arrive. I was sat at the table waiting over 30 minutes for my wings. At this point, my friend had finished her meal. I have a strong feeling that the kitchen forgot to prepare the wings. I asked up to 3 servers where my food was and all were rather dismissive. After not being taken seriously, and pretty much ignored at this point. I asked to speak to the shift manager (Marcos) Wow! I couldn’t believe how rude and dismissive he also was to me. Marcos offered no apology, and was rather arrogant in his tone when speaking to me. Talking to me like a toddler who was annoying him. Very condescending, and he embarrassed me in front of my friend. I was humiliated. As a 34 year old black woman. I was made to feel small, and as If I had no right to ask where my food was. Considering I’d been waiting over 30 minutes for my food, and my entire dining experience had been ruined. I couldn’t even eat with my friend at the same time. As a Company, you need to do better. Management and staff need to go back and have extensive training on how to provide good customer service. Don’t even get me started on diversity and inclusion. There were racial undertones in my exchange with Marcos and the one particular server who I mentioned above. Had I been a different skin colour, I can assure you my experience would have been very different. Thank you to Princess and Max B who showed me kindness. Otherwise, what a big shame and disgrace!
S S . 2024-11-18
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If I could give 0 stars, I absolutely would. The customer service was downright awful. We arrived at 8:30 PM, only to find that more than half of the menu items were unavailable. Despite the limited options, it took over an hour for the food to be prepared. The cleanliness of the place was shockingly poor. The entire restaurant felt dirty, but the toilets were especially horrendous—filthy, smelly, and completely unusable. It was truly unacceptable. As a longtime fan of Nando’s, this branch was a huge disappointment. I would strongly recommend avoiding this location at all costs!
Pallabi Roy Sonkovics . 2024-11-17
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The Service was really friendly and the waiting time for the food was less than 5 minutes.
Severin Willi . 2024-11-16
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Amazing food and atmosphere and service all was incredible one member of the team that stands out was (rocky) he gave exceptional service and made the experience many times better definitely some of the best service ive ever had would recommend going here in the O2.
Rylee Sangwin . 2024-11-16
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perfect food and brilliant service!!
Nadim Brändli . 2024-11-16
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Adam served me and was very hospitable and kind, took a lot of care and consideration in the service. The food is always done well and tasty.
Stella Maris Alozie . 2024-11-14
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I had great customer service on my visit today. Saga was very helpful and accommodating.
Rosey Dan . 2024-11-11
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When we first got there me and my friend were sat down at the worst possible table and the whole entire restaurant probably had 5 groups of people. When I wanted to order, they told me that I had to order online usually I wouldn’t have a problem with that but just ordering alone took us almost 30 minutes. When we tried to ask how to get the tapwater since we couldn’t order it online. They told us everything was self service. Me and my friend went over to get our cutlery napkins and tapwater. After 20 minutes time we finally got our food I thought that my chicken wasn’t gonna be spicy since I ordered it with Spice. It was the spiciest thing I’ve ever tasted. My face was all red my lips were burning. I could not stand it. So I just asked for some milk. They didn’t have milk so they came back with a tiny little cup of double cream. And charged me for it. I went next-door and got some milk because it was so bad. Worst service of my life definitely do not recommend go to PizzaExpress instead. If you’re thinking of coming here, I wish you luck.
Elsa Schelander . 2024-11-06
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Me and my kids like it here for a treat. Some portions could be made bigger for the price u pay. All in all we've had a good experience here.
Kayleigh Evans . 2024-11-04
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Huge thanks to the Nando’s manager (Micheal) for how well he handled our recent visit! Our food was delayed due to some technical issues with the kitchen screens, but he was incredibly professional and made sure we were looked after. He kept us informed, apologized sincerely, and even went the extra mile to make sure we left happy. Really appreciated his dedication to great customer service—turned the experience around for us. Thank you!
Char W . 2024-10-30
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I just wanna say a big thank you to Edward for looking after me and mine friends. He was so welcoming, friendly and nice throughout out the whole service. He delivered a very excellent service.
Sheilla Ldn . 2024-10-30
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Saga served me, he was very helpful and polite. He provided excellent service
Seth . 2024-10-29
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Had a fantastic experience here, our server Andrew went above and beyond for our group thank you for making it so memorable !!!
Rachel Corbett . 2024-10-27
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Hi Nando's, we love your food and coming to O2 Arena soon. Please let us know is the meat in your The O2 restaurant halal certified? Thanks!
N O U . 2024-10-26
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Charlie and Saga were absolutely so friendly and helpful with serving the food. They made sure the experience was 10/10.
Ashwat Prabhashankar . 2024-10-22
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I had a grilled chicken wrap, which had 3 pieces of chicken in each half the whole wrap and had more lettuce than chicken. My sister also had to wait a long while for her wrap, even though she had ordered first. The air-conditioning did not feel like it was working as it was hot the entire time we were having our meal.
Jade Walker . 2024-10-20
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I went here on Thursday 10th October and never again. We queued for over 30 mins just to get in there and they told us they didn’t have half the menu available. We were not notified whilst in the queue, despite staff constantly walking up and down the queue. My friend ended up ordering just sides and I asked a staff member who said they actually did have the items and they just weren’t cooked yet. When she tried to change her order to add the chicken, she was told she would have to pay full price again and could not just pay the difference of a meal. I ordered a butterfly chicken, was charged wrong and the wrong order came out after waiting 40 mins. I didn’t have time to wait for a replacement so tried to eat what came but it was literally inedible. I ordered a butterfly chicken with mash and broccoli and was brought a burger. Only edible thing was the chicken from the burger - the mash was rock solid on the top and cold throughout and the broccoli was so overdone it fell apart when I tried to pick it up with a fork and was also stone cold. Even though I didn’t ask for a burger, if I did I would have been even more disappointed - the bread was so stale it could have knocked somebody out you couldn’t even bite through it. I asked for a refund of the overcharge, not the entire meal even though I didn’t eat it, they tried to give me a voucher and the manager spoke to me like dirt when I said I’d just like the money back - for context the overcharge was about £3. Will never return, the staff were so rude about their own mistakes and I wish I’d have pushed for a full refund. Waste of £22 and nearly missed the start of the concert just to not even have an edible dinner. Avoid!!!!!
Amber Anderson . 2024-10-15
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I really loved it. The food was sooo delicious and the staff pretty nice. The prices for the food ect. were fine considering that it were big portions.
Lindsay Ladewig . 2024-10-15
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The food and service was topnotch. Although we waited long getting our order, due to influx of customers, but in all we had the best service and food from Nandos.
Faith Ernest Wondoket . 2024-10-13
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Adrian is the best server there, kindest person and great service. Thanks !
WRLDD visuals . 2024-10-11
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I was served by Saga who was very polite and handled my requests promptly and was friendly. I love coming to the O2 branch and the food, service and staff are always amazing!
Priya . 2024-10-10
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I love the food. Yesterday my aunt birthday was it. The lady name Bhakti served us. She was amazing with her service. Thanks to her for helping me organise small birthday wish with cake.❤️
Nafisa S Chowdhury . 2024-10-10
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We had a meal before we went in to see Janet Jackson concert, from the door member of staff to the person who took and helped us with order to the excellent food itself just added to our fantastic day in London. A great example of a Nando’s restaurant.
Eric John . 2024-10-01
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shoutout to Saga who really went above and beyond for us :)
Sigred Martinez . 2024-09-27
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Grilled chicken, juicy and with good accompaniments. We tried three sauces to accompany the chicken, one spicy, another with lemon and herbs, and another with garlic... The lemon one is spectacular. Good place for dinner
Esteban Gutierrez . 2024-09-26
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Lovely service the manager was amazing and very helpful.
jude jubey . 2024-09-21
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Amazing service from Edward. Was friendly and accommodating from the beginning. Food was cooked very well and came in timely manner. Best experience I've ever had from a nandos
Adam Aywok . 2024-09-20
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Visited today for a lunch. The ambiance was amazing but the customer service was horrible. First we were guided to a seat and after told you couldn’t order on the app and you need to order on counter and I spend more than £50 . The started the staff told me to take it from the counter and not been a table service. Another main dishes a lady came and put the plates on the table without any cutlery, tissues or anything and she left without saying anything.Then I saw another member of your staff serving on another table with cutlery tissues and sauses and I requested for a cutlery and she told if you want go and get it from the counter.So this states may be a mind of discrimination from your staff to us that’s why. So this is the horrible service I ever had from Nando’s which I been to lot of Nando’s on past. So this things will stop me to go back to Nando’s again. Unacceptable service Don’t recommend.
SACHIN BS . 2024-09-11
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I thoroughly enjoyed my experience at Nando’s . Denise in particular offered excellent customer service and made sure we were well looked after.
Maximilian Murariu . 2024-09-10
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My partner and I visited on Saturday 7/9 and had a really lovely lunch! The staff were so friendly, especially Edward who went above and beyond to make sure we enjoyed our visit :) We'll be back again soon, thank you!
Shannon Hayes . 2024-09-08
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Great lunch and service, we came to Nando’s after walking over the 02 and have had a fab meal. Seated straight away, we used the app to order and everything came out really quickly, the staff were great, very attentive and polite. Would definitely come back again,
Karen H . 2024-09-07
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Food was good and fast but staff were pretty miserable. There were these chains hanging from the ceiling as decor but they had so much dust and cobwebs on them it was gross.
Emma . 2024-09-05
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Edward our server was amazing with he’s service ,provided food rapidly and met our standards would recommend you to go
mercy nagarajah . 2024-09-05
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Customer service is non-existent. One particular staff member ( wish I had gotten her name, all I remember is that she had long ginger braids) should not be the first person that customers come across because her attitude is absolutely horrible. I know dealing with the public can be a hard job, because I have experience of it. However, not all customers are the same, therefore, should not be treated as such. Staff members, who treat good customers horribly, unfortunately give Nandos a bad name, and that's bad for business. I'm sure there are some lovely people who work at this particular branch, but whoever that staff member is, she needs a refresher course on customer service because she is definitely lacking in that department.
Donna Henriques . 2024-09-04
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Great place on Sunday night. We get sit upstairs straight away, waiter explain straight away house rules and we order food on app to the table. Great food, great place and staff was polite.
Flavio . 2024-09-01
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Words cannot describe the appalling experience I had. We were greeted poorly at the entrance and told it was a 15 minute wait despite the whole of the ground floor being empty. After 22 minutes, we were seated or shall I say crammed on to a dirty table. The food was cold, dry and not fit for purpose. If you want to waste money- visit Nandos at the 02.
Petrice Tomlinson . 2024-08-26
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Poor service. Poor food . Poor atmosphere. disliked it.
Jasmine . 2024-08-26
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The food was fantastic and the hospitality from Edward was stunning. He was very nice and friendly, please give him a pay rise 🙏🏾🙏🏾. Thanks so much for the experience.
Jason Ameh . 2024-08-24
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amazing service, edward was so so sweet food was great
Kajol Deb . 2024-08-24
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Nice atmosphere, freshly served food and excellent customer service From staff
yae Del . 2024-08-22
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Edward and the team are so great and helpful
Afsana Haque . 2024-08-16
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I been nando's many times but this one is very good with service Edward was amazing and friendly and you need guy that to cheer us Loved the place 🫡
The Random Guy . 2024-08-15
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Had the nicest waiter named Sagar. Was very friendly and attentive.
Binafsha Malekzadeh . 2024-08-14
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she was extremely rude and just took the menu from under my arms without an excuse me or anything and her vibe was off completely.
oluwabukunmi adeniran . 2024-08-07
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I want to use this review to specifically shout out Edward. He was so fantastic, caring and kind to my friend and me. After queuing for a while, my friend and I were a bit tired but Edward’s warm and welcoming service was refreshing! Really appreciated his kindness and will remember him when I come back. Also the bottomless ice cream is great 😊
Jemima A . 2024-08-05
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I want to thank the Nando’s team at The O2, especially Laci at the Nando’s restaurant at The O2, who was very helpful, wonderful, and understanding. I have been to many restaurants, bars, and different facilities, and I have never had that kind of experience and customer service. I visited with my family and my fiancé. My brother-in-law has some allergies that make him very picky and difficult when it comes to food, without mentioning the rest of us that couldn’t decide on what to eat and the Nando’s team was excellent, especially Mr. Laci. I can't thank him enough for the service and help. I hope this review reaches him as motivation to keep up the amazing work.
Nana Aurelien . 2024-07-31
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Food wasn’t good. No air condition in the restaurant and the seating area is very sultry and very hot. Service is very pathetic as I had to wait for a good 30 minutes to be served , don’t try .
Selvin Joseph . 2024-07-30
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Nando's O2 "Hit the ball out of the Park" yet again with good food, excellent service at a fair price. Seating when things are quiet is on the 2nd floor and the toilets are on the 3rd floor so, keep that on mind. There is a balcony, which give a great view of the road below and the feeling of being away on holiday!
Paul Brown . 2024-07-29
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Dined at nandos today at the 02 arena , customer service was shocking qued for 15 minutes to be told that it is cash only and they do not accept any other form of payment , no signs to advise this was the case , Under staffed and staff bad mannered poor customer service
greens exterior . 2024-07-25
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Thanks Christian for the excellent customer care we recieved Food was on time and we didnot have to wait for the food.
Miriam Nakato . 2024-07-24
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Food was nice. Unfortunately my order was not processed properly and ended up being delayed but Adam the manager was really helpful and friendly dealing with the problem. Big thank you to Adam, made the visit worthwhile.
Aldred D . 2024-07-20
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Nice, good food I really liked chicken with sweet corn.
Rasa Sakal . 2024-07-20
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1 1/2 before watching Bad Boys Ride or Die, felt just right to dine at Nando’s inside the O2. Not to mention, at the same time, the Killers concert was in full swing & as well as the semi final of the Euros when England 🏴 was playing Netherlands 🇳🇱 so the O2 was extremely busy If your coming as couple, there might be a waiting time depending how busy the O2 is, however that might be the case with every restaurant inside the O2, so pick & choose your favourite palate
Armszy Armszy . 2024-07-13
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Great experience at this Nando's. Despite being busy our order still came to us hot and fresh and didn't take too long either. We were unlucky enough to be sat outside but the tables were fine although not the most stable. Atmosphere was good and the staff were great.
Harrison Dimelow . 2024-07-07
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Great experience at this Nando's. Despite being busy our order still came to us hot and fresh and didn't take too long either. We were unlucky enough to be sat outside but the tables were fine although not the most stable. Atmosphere was good and the staff were great.
Harrison Dimelow . 2024-07-07
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Edward was great. He was very helpful and kind hearted. We enjoyed the food and my grandad who was visiting the country felt very welcomed.
Jayla Mirembe . 2024-07-06
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The team was amazing! Very attentive and welcoming! The food was delivered warm and tasty. the best Nando’s i have been to, and we’ve been to a few of them, cause we love the food there.
Javier Laguna . 2024-07-06
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Shocking customer service. We were told upstairs is closed unless there's an event at the O2 - understandable, but the way we were treated when told we'd have to wait was very rude. Manager, Marcus, then said "you have to wait outside" - when the large waiting area inside was empty. Crossed arms, very unfriendly and unwelcoming. I tried to explain that he was coming across rudely but he just interrupted me as I was speaking to repeat his point. Side dish arrived cold. Smaller than normal portions of chips. We came to celebrate my son's birthday and they brought the cake to the table with no candle lit... Then they threw the cake box away so we had to cut up the remaining cake and stuff into takeaway boxes. One error after another and team mostly unapologetic. We asked for a refund; they offered to only refund the cold side dish. After a thoroughly unenjoyable experience, and spoiling my son's birthday, we insisted on a full refund, which was processed. Won't be back. Hope they value future customers better.
Melissa . 2024-07-02
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I am disgusted with this place!!!! We was turned away at the door just because we had a pram with my baby init and they told us we wasn’t allowed upstairs with it which was ridiculous. They have a two floor store and decide to shut the bottom floor for whatever reason then decide that they can discriminate people with prams by not letting them sit upstairs with their babies. I have never been so disappointed. SHAME ON YOU NANDOS!
Gulsah Alver . 2024-06-07
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Had to wait 30 minutes only to be told I have to wait even more! Didn't even hesitate to go to another restaurant. If there is a queue, avoid!
Vanislav Yordanov . 2024-06-01
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I had such a great time at 02 Nandos , they had great service and help me with Birthday Cake 🎂, a special thanks to Max B told the manager that I had a cake . Sreelakshmi, Adithya and the manager Marcos the guy with the lighter, he will know what I mean 😀 Thank you.. 🙏🏾. I hope I everyones name right.. I came there last year as well and this one was special because it was my son 13th birthday. 🎉❤️💯 from Dee xx
Deirdre Roberts . 2024-05-29
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Brilliant service and delicious food
Tade Adeniji . 2024-05-18
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Very good service, they got one of my friend's dishes wring and IMMEDIATELY fixed it, 10/10 service the staff were very nice and the food was immaculate (as usual).
Herlan Abdi . 2024-05-15
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5 stars to the black girl on the till who was wearing a hijab and maintained professionalism throughout, a great asset to the restaurant & Great customer service from her……..The girl that came out screaming from behind the counter shouting and swearing at another colleague needs to be sacked asap. There’s a time and place for that type of behaviour and not on shop floor, I had to cover my kids ears. How unprofessional in a restaurant full of kids and families. She spoilt the experience but the girl on the till definitely made up for her terrible behaviour.
Regular Reviewer . 2024-05-13
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We was served by Edward really nice man gave us 11/10 service all the staff were really nice but Edward took it to another level so thank you for a nice experience
benjamin p . 2024-04-30
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Spacious dining area, food tastes good and no need queue up for long time.
Shirley Tsui . 2024-04-28
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The staff was extremely unhelpful there was no one to even look at the customers even we called them twice and one of staff was not even speaking english at all,so rude of them and my garlic bread was served burnt, very poor customer service
Sweety Jones . 2024-04-28
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Came in today for a cheeky Nando's, food was great as always and came very fast. Thank you to Max he welcomed us soon as we walked in and was very attentive during the whole time and was very kind.
Genie Carby . 2024-04-23
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Service was the worst thing , I didn't expect from nandos 👎👎👎👎👎
anisan k shaji . 2024-04-21
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Was look after so well by Sagar and the team. We were a big table and that didn’t affect the service
Serena Nuhu . 2024-04-20
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Found a finger nail in my food. Brilliant.
A L . 2024-04-14
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Great service from the lovely Edward Polite, friendly couldn't do enough for our table . Great staff member 5☆
Freda Warne . 2024-04-11
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It was very busy, we had to queue up at nearly 4.30pm but we were seated soon when we said we were okay with sitting outside. We sat on the balcony upstairs and it was fine at first until a pigeon flew overhead, so we didn't feel comfortable sitting there anymore. We asked to be sat indoors and they accommodated and changed our table number on our order. Food was brought quickly but I felt my usual grilled chicken wrap was a bit dry this time, missing the sauce. Nandos is usually great and I rarely ever find the food dry, but this was a bit of an average experience at this Nandos. When we left at 5.30pm the queue was even longer.
MissRP95 . 2024-04-10
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My party has a combined 7 severe food allergies. And the manager Marcos at the O2 location made this one of the most comforting experiences when it came to the allergies. He made every everything from start to finish was good and safe for us. After 2 or so visits he remembered our allergies by heart and even prepared the separate cutlery we got ahead of time so it was ready before we even ordered. This location should be a mentor in how allergies should be treated worldwide. We are from the states and we can only DREAM of treatment like this back home
Dominick C . 2024-04-08
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Edward is a credit to the restaurant we had a couple minor issues and he went above and beyond to help us after we were ignored by a fellow member. Thank you Edward we enjoyed our ice cream
Lucy P . 2024-04-04
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We had to wait 20 minutes outside because downstairs was closed. :( and then the food was undercooked. We were on a table of 4 but it was a round table and rectangle table together so very unprofessional. The person outside was nice though . It was extremely mid and ruined my nandos experience. I would say im never going to nandos again but its nandos but coming from outer london . I would not recommend the o2 nandos to anyone
kayden . 2024-04-01
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Went to this Nando’s before a gig where it was pretty empty inside yet they still made us wait about 20 minutes to let us in, and the staff were too busy arguing to actually take notice to customers outside who are starving and want a quick meal before a gig. Staff throughout the evening seemed to not care at all. Food was so late I had to leave most of my food to make sure I got into the actual arena in time! Very disappointed as previous times I have been to this Nando’s I have had no issues and had a great pre gig meal
Logan Anderson . 2024-03-30
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We came to Nandos yesterday to have some food before we went to Boom Battle Bar to celebrate my friends birthday. There was a concert on so the O2 was really busy. I was a bit worried as there were 8 of us and the queue was really long. But a really nice worker came down the queue and noted we were a table of 8. He said the wait would be about 15/20 mins. The queue went down so fast so we were really impressed! The worker was so nice and friendly! He had great customer service skills and overall such a lovely, fun and bubbly person. We were seated really quickly on a really nice table. Service was really quick considering it was really busy. And the staff were all so nice. As we were leaving I asked the name of the really nice guy on the door. He said his name was Tevin (I hope I’ve spelt that correctly). But honestly just want to give a special shout out to him because from start to finish he was amazing! Thank you so much we had a lovely time. And food was amazing as always. I also tried to new warm choc pudding for dessert and it was sensational!! Cannot wait to come back :)
Rosie Bissett . 2024-03-16
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Our waiter Zee was fantastic! He was friendly, welcoming and funny! A real breath of fresh air. Attentive also. He really brightened our whole tables evening. Excellent customer service. I tried the new garlic bread burger too - very nice.
Lee Galvin . 2024-03-09
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Place was nice but no good customer service.Price was too expensive than food quantity its quite bad experience and i ask for mistake order but they didnot give any compensation.Its good to try other brands to save cost for good food.
Sanjaya Bishwakarma . 2024-03-05
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Very nice atmosphere at Nandos. You can order your food online from the table by scanning the scan code, which will automatically take you to the site and allow you to order and pay without any problem. You can also choose the level of spiciness of the sauce, which I personally think is great. The food arrived at our table very quickly. The staff was also really friendly and quick. The food was very tasty, the chicken was very well fried and seasoned. Were very happy with everything. The vegetables (broccoli) were a bit hard but still edible. The toilets were also very clean and tidy. You can refill your drink and ice cubes at any time. Whenever I'm in London again, I'd love to come back here.
Meryem Sahan . 2024-03-02
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The staff were friendly and helpful with allergies information. The food was cooked well and tasty. I will go back again for sure! I went back again and the service was even better compared to last time. Really impressed.
Y C . 2024-02-15
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Avoid if you have children. I've tried to go to this nandos multiple times during maternity leave and with my partner. They make it unnecessarily difficult for parents by insisting that you leave buggies downstairs, even when you have children under 1 who can't sit in a high chair for long. They say there is no space upstairs for buggies and make you walk through a spacious empty area downstairs that they don't use. If you're on your own how are you meant to carry all of your valuables, your baby and shopping bags upstairs to the cramped part of the restaurant (their staff's description not mine as I've never been up there). Common sense would dictate that a restaurant in a shopping centre might consider the amount of bags people would have. Clearly the management here don't care about this, staff can't be reasoned with, no attempt to accommodate mothers put in an impossible position.
Maria Perrett . 2024-01-26
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Went here to eat prior to seeing BMTH on January 20th @17:30. Only place I had eaten due to traveling for the concert and time restraints that day. Had some tummy pains on the train home, next day I have food poisoning. Thanks, Nando's @ the O2 Arena.
Shane . 2024-01-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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