Nando's Speke - New Mersey in Liverpool

Unbelievably bad parking and the service was so long, I don’t wanna be asked 50 questions about your service while I’m trying to order just give me my food

Not one of my favourite Nandos. Many tables are really close to the entrance door and it was really drafty because people kept opening it. We had to keep our jackets on not to freeze. The atmosphere was a bit like at an airport. Food was tasty, though the burgers were rather small. The staff was friendly. All in all an ok experience, but I prefer the Nando's in Aintree.

Book in advance as it tends to get busy. Staff were lovely and we were seated after a short wait. Food was lovely and came very quickly.

Great welcoming and service from Hugh, made sure I knew how to order and that everything was good with my meal. Food was great and I’ll definitely be back! Thank you

i normally have a great experience in any nandos i visit…this nandos could have possibly been the worst. walked in to a rude member of staff who clearly had no interest in giving a warm welcome, then after ordering through the app my food comes out 5 minutes later…which is pretty obvious it wasnt made fresh. i ordered mash and broccoli with my food, the mash came out FROZEN…i did ask the guy who brought the food out to swap this for me. i later asked a member of staff if there was any knifes and she just pointed to the other stand (where more knifes were kept) and then gave me a dirty look like i was the one in the wrong? i probably have been put off going to any nandos at this point now, i work in customer service myself and find it hard to understand how difficult people find it to just be kind

Good food, excellent service big shout out to Una who made us feel very welcome, as a retired restaurant owner very pleased

A 20 mins wait was actually only 5 mins ,friendly staff and delicious food, restaurant was busy and every diner seemed to be enjoying themselves

Myself and my wife enjoyed our visit to Nando’s this evening, we where seated by a member of staff named Ryan, he was extremely helpful explaining the menu and the different spices available, and the standard of food was equally as excellent as the service, we shall be returning soon.

It was really good I am really impressed by it we came late and they gave us extra chips and when we ordered it came straight away it was really quick and I highly recommend it 🍗🍟🥙👍

Too many flies everywhere couldn’t enjoy meal although food was ok but a tiny bit undercooked staff were very nice though a little disappointed..

Very spacious and good quality in every area

Good service from Ryan, who did more than required while I was visiting with baby grandchild.

Lovely service, albeit a few minutes wait. I was shown to a table and smiles all round.🙂😊 Even the cashier was very bubbly and professional. Meticulous cleaner servicing the self-help drinks station when i was there on a tuesday evening. They have two serving areas for drinks and sauces. The gentleman restocking the one area paid exceptional detail to cleaning and you just know they keep it 💯 perfect. Loved their little sign about thieving seagulls, made me giggle. 🪶🪶🪶 I love a good Nandos when travelling for work, because I know I don't have to stress about the quality of the dishes, they consistently deliver! 😋

This evening (tuesday 9th july at 20.20) i visited a local Nandos branch & walked in to an older lady (who looked like the manager) greeting us with a 40 minute wait despite the restaurant being completely empty except for maybe 4 tables in total.. i was shocked and surprised however my curiosity agreed to sit and wait as I couldn’t believe the lies. 5 minutes later and 2 tables turned down due to the 40 minute lie. A younger larger lady, (sorry never saw her name badge) came over and confronted the manager then immediately sat an arriving table down and ourselves. She was absolutely lovely and she needs to be promoted! 40 minutes had gone by and at 9pm we finished our meal and left the restaurant. Im just really angry and frustrated how somebody especially a potential manager/supervisor of the store at the time would lie to us. Advice to future customers… ignore the wait time and just wait. Food was lovely as usual.

Duty manager Una and all staff that served us today were exceptionally polite customer service excellent. Food delicious so cleared my plate.. will return x

Fast fresh and tasty, usually quick service but have waited 15-30 mins a couple of times. Keep the Saka sauce it's great!

Great service good food, plenty of parking outside

Just got here and ordered food, I will update when j get it but I got the glass and some fanta and it's very delicious. Food just arrived it looks so nice I will update after wating I ate sunset burger and fries sooo good i love it

This is my second time here. My first time was amazing the staff very friendly and interacted with my nephew with crayons and colouring in paper. However this time they didn’t acknowledge him and got the order wrong.

We have our dinner there , food was good no complain but staff was so disappointing, especially the cleaning staff, throwing stuff on us while cleaning and his manager kept insisting it’s not their staff fault instead of simply saying sorry that ít happened, ruined our evening . There was a group of youngsters at back and they were also throwing papers on purpose , it came to us twice . Tried to complain with staff ans they didn’t care . Never going back there again

Very pleasant staff, extremely helpful.

Fantastic experience very, very helpful. Thoroughly enjoyed my meal. Lovely staff

A huge thank you to the manager AJ who went above and beyond today to look after us. She is a huge credit to the team and her customer service was impeccable. Thank you.

Lovely staff gave my child a second desert food was very filling

Didn't get the drinks quickly but food and ambiance was nice

Got it delivered and received half boxes of rice, complained and nobody sent me a link so posting it on here as it’s daylight robbery. They charge you like £3 something for some rice and fill the box half way up. I could put both rices into one box. If I’m going to be swindled over some cheap rice, I ain’t returning.

Really poor delivery and service. Plus second time they have got an order significantly wrong at Nando's in Speke. Multiple missing items. Really unhelpful in trying to sort out the problem, no evidence of competent management in store. Really Avoid at all costs

I had the new garlic bread churrasco burger, it was delicious, and the service was great, despite it being really busy! 😃👍🏻

Brilliant food and service. Our waitress, Emily, couldn't do enough for us.

Attentive staff and food served quickly, my chicken was dry, advised by the server to ask for more sauce next time !

Food ok not as good as I thought it would be. Chicken was cold

One of the best Nando’s we been too. All the staff working here where friendly, polite helpful, the food was fresh and portions where a lot larger than other Nando’s we been. All round a good lunch

Nando's offers a delightful dining experience with its unique peri-peri flavor. Their chicken is consistently tasty, and the menu provides a good variety. The casual atmosphere is inviting, and the service is generally efficient. While it's a great spot, an improvement in service during peak hours would make it a solid five-star choice. Overall, a flavorful and enjoyable dining option.

Best nandos in city I reckon, food was quick and hot upon arrival

It is a nandos after all I had a burger, bum was not warm Corn was good Chips was over cooked, it was not good

I recently visited Nando's at the New Mersey Shopping Park in Speke, and unfortunately, my experience was far from satisfactory. Upon arrival for my scheduled pickup, I was disregarded by a young male staff member who seemed more invested in conversing with a female colleague than attending to customers. Despite acknowledging my presence, he continued to pack away food and eventually walked off without assisting me. This led to a frustrating 12-minute wait, during which I watched Deliveroo drivers, who arrived after me, being served first. By the time another staff member attended to me, my food had started to cool down. This lack of attention and poor service, especially from the young man who prioritized socializing over customer service, reflected poorly on Nando’s and left me deeply disappointed.

Great food as always. I love coming here

Had an excellent experience Dani was very helpful explaining the chili points after me not understanding them for years. She did not stop cleaning, serving etc the whole time in my visit. Asked several times if everything was OK and very friendly. Shame she couldn't be cloned to all Nando restaurants

Friendly staff, food arrived in good time, a small plate was missing and was sorted promptly, best Nandos in Liverpool

Waited 40 mins for undercooked chicken Looked like no workers on the floor poor manager was the only one keeping it together

It was awful service food was late, service person was not trained at all to serve customers. After waiting a long time food was finally served but with NO plates for two of us to eat. Service person for the table said, no plates will give them when it’s available and left with no apologies or anything. Waiting over ten minutes while food was getting cold and finally had to get the manager to come and give us plates. Agian no apology or service. Horrible service all around and very disrespectful. Not family oriented at all.

Quite a small portion compared to the price. Foods are tasty, spicy sauce is great.

Our food hideout everytime we visit our daughter.

Manager was very rude and judgmental chicken didn’t taste right how it normally does got my food about 20 minutes after everyone else overall I wasn’t impressed

Used to be my favourite but manger seems abit rude and judgy, chicken was overcooked and drinks where practically water, overall bad experience wont be coming back for a while. Change of manager has made it gone down hill.

Seems like chaos at Nando’s tonight ..lots of very junior staff we waited 30 Mins for a table even though there were plenty available and other people who arrived after us were ushered to tables that would have sat our number.They had not waited or placed on the waiting app. Table we were taken to had not been cleaned even though another 6 seated table was clean and empty.(We saw it being cleaned) Definitely need to look at fairness of “table finding” and organisation.! Along with the vaping policy which mean you can have vaping exhaled breath in you face as well !

My partner and I went there 3 weeks ago, it was raining, the staff refused to accommodate us, they said they are short in staff, but we can still order online There were available tables and all the service required is someone to put the food on the table, as you get your drinks and sauces yourself. Whatever the situation is I find it rude that you say to customer who are soaked with the rain, we can't accommodate you. But we came back after two days, the food was nice, the atmosphere is okay, but the service wasn't good, we had to ask for glasses for drinks.

Definitely need more staff on shift on a busy weekend. We were waiting 45 minutes for a table and not the first time it's been like that. Staff looked overworked and stressed out. Deffo needs sorting as alot of tables wait and obviously didn't fill them due to understaffing

Terrible experience. I will seriously not return to this Nandos. We arrived on Saturday evening, only to be turned away because they "do not have the staff"?? We then returned last night to be told there was a 15-20 minute wait for a table, even though there were about 5-6 tables clear and empty? Why? After 5 minutes I asked if we could just sit at a table, considering the tables were free and we were just waiting. We got told that we must wait for our slot, only to be shown to an empty table 2 minutes later. WHY do you let customers wait when there are multiple free and empty tables. It's absolutely ridiculous.

I love Nando's and I absolutely adore their variety of chicken wings and pretty much everything they do. This was my first time in Speke and to be honest it was the worst chicken wings I had! Was over cooked to the state of burned and as we got the menu we didn't really know if we should order or some one will take the order and totally ignored for the first 10 min. Never mind that but the food, was just not what I expected. I still love any other Nando's except the one in Speke. I will always love Nando's and their amazing food but if you are a big fan don't go to the one in Speke as to my own surprise it is next to TjFridays and not a big fan of TjF. food I did have a much better experience there! Such a waste of time and money. Never again in Nando's Speke.

Had an amazing chicken pitta here with a nice large mushroom. Really nice coleslaw. Good vibes.

Beautiful decor. Not to close to each table so some privacy. Easy to locate everything.

I rarely visit Nando’s, however on the occasions that I have been I have really enjoyed the food (especially the spicy rice) staff friendly, reasonable prices and lots of variety in term of sauces, spice and vegan 🌱 options. Desert menu isn’t much variety, however cake was nice 😊

Love the 10 Wiing Roulette, Peri salted fries, Brocolli and Halloumi ❤️

The burgers are small but tasty. That's when they have the rolls to make them. 2nd time in a row I could not get a butterfly chicken burger.

Kanon mat, trevlig personal m.m Minus för renligheten

Service was dreadful. Waitresses seemed disinterested in wanting to serve or work. Gave up and left without certain foods that had been paid for.

Great food, good portion sizes, speedy service. The prices have gone up but that's the same everywhere.

Absolutely amazing food great staff

Always my favourite place to go and never disappoints, I have tried the take out and it didn't seem the same.

do not stand up because you will get kicked out just stay sat down and enjoy your food

Just a fantastic experience! It was busy around 6:30 and was worried we wouldn't be able to have a decent table, but the staff member let us have a spacious area at the back of the restaurant. Perfect for us! From the minute we walked in the customer service was spot on. Asked how our days was, any allergies, any questions etc. A manager came over to talk through the allergens guide and find suitable options. The food arrived quickly and was really tasty. Staff came back to check all was ok, and had a quick chat at the end as they cleared our tables. Every single member of staff was friendly and had a positive attitude, but a big thanks to Matt for going through the allergens guide with us! (6:30pm 21st Feb)

Me and my partner visited Nandos for a meal together whilst visiting the retail park. As the Nandos is based on a retail park there is plenty of parking available, including disabled parking outside. There are also plenty of shops and even some activities you can do during your visit. When we arrived we were seated immediately. We visited around 3pm so we were alittle early for the tea time rush, it was very quiet at this time. We were asked if we had been before and were given the option to order at the till or scan a QR code to order. I honestly prefer ordering at the till but we used the QR code to see how easy it was and it was very straight forward! The QR code brings up the menu and you just add to your basket what you want. You have to place your table number in and then pay. Nice and simple. The food arrived very quickly and was hot when it arrived, nice and fresh. I love how you can personalize how spicy you want your dish to me. My partner would still like something more spicy! The food was delicious and relatively healthy too. The restaurant was clean and the toilets were relatively clean too, just some tissue on the ground. There were alot of staff member and they even had some training happening during the time we were eating but this was also kept out of the way. It was a very relaxing atmosphere.

Food was spot on, service was great, but the bathroom was disgusting, needs checking more often.

We ordered a takeaway and was served by K8. K8 was superb! Great customer service, polite, informative, and just clearly cared about the customer experience. Was great at taking the order but made sure we got our order, got everything we needed and diuble checked our order was all there. The food and atmosphere at the Speke restaurant was great but K8 made the experience even better. An asset to the team and brand 👍🏻

Fuming. Ended up going to macies over the road because we were starving and couldnt be bothered waiting in Fridays speke retail. Firstly order didnt get put through after paying for it. So people who had come in after us got there food before us. When order came x1 grilled chicken rice and sweetcorn and x1 grilled chicken garlic bread and chips, the chicken came on side plates, and all the other items came on one big plate.....minus the sweetcorn. Thought the food you asked for would come on same plate. Odd really.Couldnt be bothered, the diet coke was off aswell, dead watery

Had exemplary service from Danny and his team. All very professional and courteous. Seated promptly and food was served quickly too. Would definitely return when next in the area. Thanks.

Great food, lovely chilled vibe and the staff were really helpful and friendly. Would recommend

Busy nandos beautiful food and excellent staff

Dreadful takeaway service Never get the orders right always missing food items Will not use takeaway service ever again worst in Garston!!!

Very quick service and ordering. Food was good, in as first opened that's why quiet.

Restaurant was clean, we had good service and the food was hot and fresh.

We went for my.husbands birthday the food was terrific

Big fan of the roomba dish collector knocking about. Made me chuckle every time it passed saying "yum yum yum...". Typical YO! Fast and delicious.

Tasty food and a lovely member of staff who went above and beyond. Thank you.

Loved it and excellent food and service thanks.

Nice food, cheaper than most places near by

You can tell the new manager is trying to hard with cut backs by not cooking enough chickens, not making garlic bread available and by telling customers it is an hour's waiting time while the place is half empty. They seat you in crammed areas while the other half of the restaurant is not being used. The place has gone down hill in recent times and not an enjoyable experience

Food came quick but was wrong, no one came to check until we'd finished

As always best namdos ever staff friendly, food quick, excellent and hot, came for my sons 14th birthday . Must place to eat.

Lovely Afternoon, originally going xmas shopping and started in Nando's great service and great food. Thank You

Waited a while but there were 11 of us including kids. Salt & pepper fries shouldn't be charged at the price they are as only a sprinkle of piri piri dust on top. But overall good.

Great service, food was as always, good as you can't go wrong with a cheeky Nandos. Staff, post COVID19 have been very friendly. Speke Nandos manager is very customer focused and even gave us a discount just because they have not been able to source corn on cob. His customer skills and how he deals with his staff is exemplary.

Good quality quick service. I just don't get the Nando's hype.

Bit chaotic with organizational skills, was told we could order at the table via QR Code bus one was very badly scratched and the other was snapped so had to order at the till. I was asked to wait for a minute then someone came to the till and started serving other people even though I was still waiting to be served and was first in line? However I don't think it was bad service it was just very minor things, the staff were great and friendly and the food was amazing and they served the fresh food very quickly. Would definitely recommend!

Excellent staff and Manager helped me negotiate the Nando's app and place my order. Goes without saying that the food was amazing. Will be going back as soon as I can.

Always great food. I love the chicken livers there. Have been going to Nandos for a long time.

Good food and staff where wonderful

Not had a Nando’s for ages. Was a great experience here. Delicious food and friendly staff.

Went with my family. I ordered the Pita bread with Hot Peri Peri chicken inside. The food was very good and the service was friendly. They ran out of liver again though, so we couldn't get that. Somehow that always happens to us.

Speke - I was served by a lovely Guy think he is the manager, who has lovely smile and kind. Food was amazing and the portion size of rice was very perfect as normally the portion used to be bit small. i really love Speke Nando's

My wife was given a very hot plate that burnt her hands plus the food she had was cold they did change it but it was still not hot

The service probably isn't the best but Nando's you're there for the food and this is the nicest Nando's for food in the country.

We came for the food one of the staff said they will serve food after we sat down and waited for 15 min then other person came to us and said they can cook food and said they will take 45 min to cook ,, we waited that long for that. Very disappointed the customer service is very poor and personally felt its a kind of an resist act

delicious food, good service! long to serve the food

Food is delicious, staff are very friendly and helpful we go several times a month. Ame parking and disabled parking too free of charge.

We eat at nandos a lot this was ok but not the best

Always love nandos but this nandos is hit and miss lots of things not on menu and sometimes it's poor quality got a pitta with just a chicken breast in sauce and grate of carrot

Wont take reservations No halloumi No coke zero One salad option as other not available It was good but could be better

Staff friendly ans helpful. Cater for allergies. Love Nandos!