Nando's Rushden Lakes in East Northamptonshire

Scarlet went above and beyond with our collection, asset to Nando’s, outstanding service.

I ordered 6 halloumi sticks and they gave me 4 and the sauce was half gone. My friend spent £10.50 ordering four boneless chicken breast but received the tiniest chicken I have ever seen in my life and it was soggy, rubbery . Never going back there in my life

Came in last week and really enjoyed the new dessert, (chocolate pud with spiced orange curd) The rest of the meal was great too but that was stand out amazing! Friendly smiley staff too. See you again soon 😊

tommy’s customer service was absolutely impecable, such a smiley and kind man! get him a raise!

As always we had a great time. Luckily we popped in early and requested a table for an hour later which luckily was available, so when we got back from crappy flip out next door we walked straight to the front of a long queue :D internet was rubbish and Wi-Fi didn't work so had to go up to the till and queue with the riff Raff and didn't get my chill on the app for my order. Gutted. Staff were really friendly and food turned up super fast, so that was good.

Food was great. Unfortunately we had an incident. We are from a supported living home for young adults with learning difficulties. One of our residents unfortunately threw a glass unintentionally towards a cubicle which smashed by a couple. Our guys aren't the most patient but we bare with them. The customer involved grabbed the tenant and then throughout the rest of our meal we were made to feel like monsters. Staff guarding the couple even though we only tried to rectify what had happened. Even as we left. Shame on staff for this. This made our guys anxious and were all human. This wasn't some drunken thug and we shouldn't have been treat that way

Great food, Great service, Finn was brilliant, really made my daughter's 4th birthday very special!

I like to go Nando’s because I feel the best service and courtesy from Miles every time I visit this store. Thank you Miles!

Poor costumer service, Ben kept for almost an hour to be sit, whilst there were plenty free tables !!! But one of the staff , Tommy , was great Respectful

Can’t beat a decent Nando’s! Their new cocktails are also lovely! Expect a little wait as this branch is always quite busy.

Tommy is the absolute GOAT. Despite the restaurant being busy, he kept moving on like a trooper, making sure that everybody was happy and seen to with pure power and enthusiasm. You go Tommy you absolute lad!

Tommy and kassidy made our Nando’s experience excellent as always even tho it was really busy!! i was very sad about no mac and coco cola xx

The new girl Chelsea was so lovely and polite, very helpful. She was on the tills and seems to be a pro already, very good customer service, give that girl a pat on the back. 10/10

all i have to say is my server tommy, what an amazing person. made my experience better by 100% give this guy a raise!

food was munchtastic. atmosphere was lit. but ehat really counts was the service. i had a server called tommy. realistically, thats all i need to say! he made my day shine much brighter and the food tasted better when he was talking with us. he was so kind. keep it up Tommy and the rest of the staff!

My experience was amazing Tommy was my server and he was so kind and polite. He seemed so nice and funny. Keep up the work Tommy hopefully you will be manager one day, you deserve it

Food was as good as always, the staff forgot our order of halloumi with our meal but were very quick to rectify when reminded and within 5 minutes it was hot on our table, we are all human things happen but I was very impressed. Then we were pleasantly greeted by a lovely gent named Tommy who made sure the food was good and that we were happy. My girlfriend was very touched by tommys excellent service and we felt it was only right to let everyone else know too! Thank you rushden lakes Nando’s and Tommy for a lovely meal!

I ordered food online, and everything arrived perfectly.

Terrible service, second time foods arrived contaminated with other food spicy rice had Coleslaw at the bottom of the dish. Last time there was mac and cheese in a spicy rice dish no apology just given a refund. Manager has no people skills , requires some training in customer service.

Went to rushden lakes for a pick up from nando's.. service was stellar from Ella..so friendly and professional. Thank you guys.. food was good and fully enjoyed which is saying something as I am a head chef..

Worst Nandos I’ve ever been to. Staff were unorganized, none of them had any clue whatsoever.

This Nandos makes me regret moving to Wellingborough lol -- London Nandos are definitely superior to this nonsense Updated June 2024: order cancelled by Nandos because it's taken them well over an hour to deliver a chicken wrap and chips :/ wasting my time again

Such a great branch, all the staff are so friendly and welcoming. Joel, the manager was very understanding and helpful

As someone who also works in the restaurant industry, I refrain from leaving bad reviews but I could not in this instance. Ordered wings for myself and my mother, the wings were practically falling apart and they smelt off (rotten fish), I did speak with Manager and he did assure me that for healthy and safety guidelines that the meat is always cooked fresh in the mornings etc etc and are kept in drawers. I completely understand that, but those wings aren’t going to be smelling foul after 4/5 hours being in a drawer. I was given half chicken as compensation which was decent but both me and my mother practically left our meals. He handled the situation like any other person would with the ideal answers any company would say. But this is not ok, I don’t even care about the money I’ve spent, if you’re not selling as much meat as you thought you would be the day before or whatever, throw it in the bin! My mum is a chemo patient and if she had fell unwell- imagine the consequences afterwards because clearly I’m not going to mess around. Keep a standard throughout the kitchen. Not acceptable.

After being sent away from a half empty restaurant to wait 30 mins for a table, we then ordered our food waited over an hour for our food to come, having 4 tables be served before us even though they arrived much later. The food then came stone cold with half the order missing and we could address this as no one came back to check on us!

This Nando’s must have the most inept staff in the world. I work in the service industry so I don’t like to leave negative reviews. In the last 10 or so occasions we’ve ordered a hummus and pitta starter. Something is always missing like the pitta or hummus. I’ve always glossed over it. This time they sent me chicken instead of a great imitator, no mistakes… it was the same as my partners wrap. I haven’t eaten meat in 22 years I’ve just thrown up my meal. Cheers you incompetent, useless bunch… Highly recommend you do not order from here if you have an allergy or need a vegetarian or vegan option. They are incapable or getting the basics right!

Tommy was really nice and helpful, great server

Lovely bit of chicken, great service from Tommy, lovely and postive

My order was delivered with no sauces and the fries were cold.

Lots of options for gluten free, you do need to look at the ingredient list as it's not listed on the menu. But as long as you tell the staff they are careful and everything comes out with a little allergen flag on. My go to is butterfly chicken, macho peas and rainbow slaw. Yum!

It is what you would expect for a Nando's easy access from the A14 if your looking for a break & next door to a supermarket petrol station

Really disappointed with our meal here. I understand service can be slow when busy, but I have never had to wait 40 minutes at a Nando’s for my food before! There was no signal or working wifi so the orders had to be placed at the till, there was only one member of staff taking orders and the queue was long. The scanner for the Nando’s card also wasn’t working so we missed out on a chilli. The food was ok, however I had some bone in my boneless chicken, and was unable to finish my meal as this made me feel uneasy (I have autism and sensory issues). Safe to say I don’t think I will be returning

Nice quick bite to eat. Quick service. Tasty food. Inexpensive.

Tepid central Tepid food and attitude ,a place manned by individuals who have lost hope in everything even the hope to invent hope hence they turn up to work here with a scowl

Josh was an absolute diamond as was Craig, both very attentive and welcoming. Fizz came over and spoke to me and my husband, he was also very helpful & humorous. The only complaint my husband has is when Tommy came over, he interrupted us mid conversation and continued to speak about football. Overall though a good experience

Lovely place to grab some lunch

Waited for nearly an hour and didn’t get our food till we brought it up to the staff. When we got the food our order was wrong and we received a medium spiced butterfly chicken burger when we ordered the burger plainish. We asked for a new one because it was too hot and the waiter told someone else who visibly wasn’t happy with the complaint.

This has been one of the best Nandinos I've been too. It's consistently good, very rarely have anything out of stock (although the ice machine is hit and miss) tables are always clean and service is fast.

Come on Christmas Eve, all staff were excellent and very welcoming. The food as usual was amazing. Not the best day to work but had the best service

Can't beat a cheeky nandos! I have been there many times and the food is always good quality and the staff are really attentive too. Even when it's busy the staff are good at organizing wait times and getting you seated.

As expected, good chicken , great service , gets very busy Friday nights ,

It was quite busy when we went but service and staff were great, as was food. Tommy in particular worked very hard and is clearly very committed to the brand.

Had a great time at Nando’s today, Miles the manager provided exceptional and fast service

Better than a lot of other nandos in the area

Had a great experience at this Nando’s, George the managers service was top tier, I’ll definitely be back again!

Went here on 12th Oct with my partner. The manager Denise was an absolute delight , she was friendly , helpful, approachable, funny and lovely she made our stay memorable and enjoyable she was truly a delight. We shared a whole chicken , had garlic bread, hullumi side , rice and peri chips and coleslaw and we finished every single bit , our 1st round of garlic bread was a bit hard but one of the waitresses replaced it which was lovely. Will definitely be back. Thanks again!

Staff don’t know how to do their job properly, apart from a lovely blue haired lady, the rest are inept, food was messed up on 2 occasions and staff were unwilling to help, very disappointed

Unfortunately the Chicken was overcooked and dry. I love Nando's but was not impressed.

Very very bad service I did not expect it

Disgustingly dirty. I couldn’t eat here. Shocked at Nando’s. Baby wiped our table and this is what came off. Surprised I’m the only one who can see this!

Always amazing and delicious food!!

I just wanted to give a big shout out to Yaa! Thank you for being such a sweetheart ❤️ from table 25 x

Find it hard to review because you never get in the place. Restaurant is always half full, yet you’re constantly told “half an hour wait” even though there’s 20 free tables. Most pointless Nando’s in the country.

Excellent servos especially Malachi I’m so impressed by him 😃👍👍

Nando's at Rushden Lakes offers an exquisite dining experience that beautifully balances its popularity with its undeniable charm. The restaurant's bustling atmosphere, coupled with its inviting ambience and lively music, creates a dynamic backdrop for an unforgettable meal. While the crowds might test your patience, the wait is undoubtedly worth the tantalizing taste that awaits. Nando's has managed to maintain its reputation for delectable flavors and succulent grills, making each bite a burst of culinary brilliance. From their signature peri-peri chicken to a variety of flavorful sides, the menu is a celebration of taste that leaves you craving for more. The restaurant's vibrant atmosphere enhances the dining experience, allowing you to immerse yourself in the joy of shared meals and engaging conversations. The rhythmic beats of the music further add to the sense of camaraderie and enjoyment that fills the air. Despite the bustling setting, the attentive staff manages to provide efficient service, ensuring that your dining journey is as smooth as possible. Their dedication to customer satisfaction shines through, making you feel valued and welcomed. In summary, Nando's at Rushden Lakes is a culinary haven that thrives amidst the crowds. With its irresistible dishes, lively ambience, and a touch of musical charm, it remains a top choice for those seeking an exceptional dining escapade. Whether you're a devoted fan of their peri-peri creations or a first-time visitor, the experience is bound to leave an indelible mark on your taste buds and memories alike.

Would like to say the young gentleman called Tommy who met us at the door was so friendly he then took us to our table again so polite and friendly we ordered on the app and again Tommy brought us our glasses for our drinks just want to say what a lovely young man you have working there

Food was good but the wife’s butterfly chicken was a bit dry and her corn was burnt other than that it was a positive experience.

This is my favourite restaurant in the area. Always a friendly welcome. Nice and cool inside, a great escape from today's sun. A great menu choice. Bottomless drinks choice. Quick service, fast and efficient. Good value for money. I highly recommend the sunset burger.

Although we waited 35 minutes to get into the restaurant, our server Tommy was so polite and such a friendly face in the restaurant, food was great as always. Definitely recommend!

We ordered a Nando’s delivery through their app and the order was completely wrong when it turned up, there were items In the bag that we didn’t order and the food was cold. We tried to contact Nando’s stressing how angry we were and they hung up, we called back and got the manager and they told us to contact Deliveroo (which we didn’t order through), Nando’s manager was completely useless and didn’t help at all, they said we had to re order in the app to get the food we wanted which meant spending another £40 + delivery and service charge and we weren’t willing to do that. So we couldn’t eat our food because it was wrong and cold and we were told by Deliveroo we had to wait over 72 hours for the refund, last time this happened I waited over a month for a refund. Don’t think I will wait for the ‘third time lucky’.

Great food... It came out at record speeds, atmosphere was brilliant and staff were friendly.

Awesome, just the app doesn't work, and I'm not sure why.

Went there today with a friend for the first time for lunch, the food was cold but I was so hungry I ate it, normally I would send it back, the pitta bread was not toasted as it said on the menu , and neither was the patty , very disappointing and very overpriced for the size of the portions ,first time at any Nandos I always heard people rave about Nandos , but I was not impressed and dont think I will be going back , asked about the vegetarian option and the staff did not seem very knowledgable about the Menu

The food was absolutely delicious and the people and manager were lovely and very helpful, especially the manager with the short red hair, as she was very nice.

Avoids at all cost manager does NOT come Over to speak to you very incompetent staff walk past orders and laughing amongst themselves food gets very cold I would be embarrassed to be a manager of this place no wonder it is low ranked on the performance table this branch needs to be looked at by head quarters immediately manager to be moved on another member of staff the uni guy smirked cost I complained of cold food

If you like the taste of charcoal, with an added taste of bad management and poor customer service then this is the franchise for you. After last night's dinner I won't be ordering from Nandos in Rushden Lakes again. The chicken was charred and overcooked - you know... when the chicken is so overcooked that it turns to rubber. This is the 4th order I've placed with Nandos Rushden lakes, and it will be the last. There has been issues on every order. 1st order - Waited 2 hours for the food, after the order had been sent for collection at a specified time. 2nd order - Missing food, overcooked chicken ( not charred, a bit rubbery this time) unattentive staff members. 3rd order - Missing drinks, no condiments, they ran out of chicken according to the staff member, but there was just enough . Lucky me.

Having trouble with ordering through the QR code, it wouldn’t log me in without first sending a code to my email. Seven times I clicked on resend as I wasn’t getting any code through for minutes, then all at once all 7 codes came through so I had to pick one without actually closing the screen!! Impossible!!! Then I managed to get logged in, but the stupid thing couldn’t locate what restaurant I was in (lol)! So, yeah we had trouble. Was a great shame no one approached us and asked us for alternative methods of ordering. I usually wouldn’t leave a bad review for a rubbish system, however the staff here had plenty of time to sort things, but they never. Shame as I had rewards too. Think Nando’s is a miss from now on until they remove the rubbish QR ordering system.

Sat here as I type at table 2. Probably known locally as the invisible table because 22 minutes after being shown to my seat, no one has even acknowledged me. Walking out now. Can’t comment on the food obvs!

It's Nandos. It's one of the nice ones.

Tommy was our waiter and he was lovely and friendly. He welcomed us with a lovely smile! Good food too. Food took a bit long to come out but overall was good!

had a wonderful experience, the supervisor on shift ( George, i think) was so helpful and welcoming. would definitely come back.

Such a positive experience, really friendly staff. In particular the supervisor on shift (wearing a really funky shirt!) was superb couldn’t fault his service and really helpful as it was my first time eating here and talked through everything, 5 star experience.

Nandos Rushden Lakes is the best Nandos hands down! Weve just had a bad experience with Deliveroo, however when I spoke to George, he arranged to remake our whole order in a fast time as otherwise we would be left without food! It was piping hot and delicious. The service is always AMAZING and the food, AMAZING. Thankyou to the staff of Nandos Rushden, we come so often and every time is spot on!!

One of the best nandos I have had. No vusa sauce bottle though. Big no no for me. Hot food! Quick service. Friendly manager. Thank you!

This is the worst Nando’s I’ve ever visited. The staff got my order wrong, and then was rude to me when I asked for it to be rectified. Then I found an unwanted hair in my food, to which the manager stressed her immediate apologies, she then told me I’d be receiving a wonderful £25 voucher for their lovely establishment. Am still waiting for this to be received over a week later. The coke machine ‘hasn’t worked properly for weeks’, and the overall cleanliness of this Nando’s is well below par. With staff who would rather be suited to working somewhere where manners and smiles aren’t needed, it’s safe to say…… I won’t be coming back.

Went for a meal and it was great the service from Luca was top notch definitely will be visiting again as he made my experience above and beyond😁

Went for dessert, chocolate fudge cake, and it was delicious but the tables could do with more cleaning.

So disappointed with our food it was cold! Not acceptable. Will not be returning.

Ordered food to collect at 8.30pm walked in at 8.20pm and they hadn't even started cooking it. Food was eventually handed over at 9.30pm! Will never be using this place again.

OK, but did mess up food order & ended accepting a meal not requested.

I love Nando's food however, if you are very hungry this is the last place you want to be because their food take long to arrive however its worth it when it arrives

Very bad service today, we saw a lot of empty tables but we need to wait in the queue for around 30 minutes. Next the staff didn't care about us ,we need to ask about glasses waiting for a food, we waited fir order next 40 min after ask they bring us the food. The worst Nandos which we visited, very slowly and rude staff

Food was great as usual and the sitting in meal made it special to enjoy

Best place for chicken staff are awesome 👌

20 minutes wait for a table, even though there was few empty but not cleared. Clearly under staffed. Got a table then was told there would be a 30 wait for chips. Went to Blue Mountain yard a few doors up. Bloody marvelous.

My first visit to a Nando's restaurant, with my wife, daughter and her fella as a birthday treat for me. Food was good, chicken moist and the spicy chips very tangy! I chose medium spice level on the chicken, which turned out to be quite high, but just within my tolerance range. The only downside was that the food was only warm when served, any cooler and it would have been sent back. But overall a good experience and one that I see being repeated.

Always consistently good service and still offers good value.

Very nice the wait was about 50 mins but worth it as it was very delicious. The staff was very nice and friendly as well thank you for the customer service x

The food is amazing there and that red headed chick, was hotter than the peppers....for real. Check it out for yourselves.

My Corn on the cob was cold, the rest of the meal was good. They were very busy.

Only my 2nd visit to any Nandos and was impressed by the service and food.

When I ordered a quarter chicken I was presented with a chicken leg which no matter how you cut it isn’t ever going to be an equal quarter. Value for money is not at the standard I expect and the way my issue was dealt with was completely unprofessional and I was spoken to in a very rude tone.

If you have 40 mins to wait everytime u visit this nandos then sound. 3 tables taken, restraunt empty, 40 min wait. Madness. Bua on the door 1 star aswell

As usual the burger and chips was very good.

Every time we come into Nando’s, Tommy is always there to great us, he always seems happy and makes the experience a lot better.

I love the food and I really love how the worker Tommy is always so happy and nice. Always looking forward to seeing him there :)

Could do with a bit of urgency as we were made to wait a long time. Drinks machine did not work. Staff were courteous and smiling but the service was a bit slow.

Really slow, didn't look particularly busy, ordered at 15:30ish for a 18:30 collection, order was ready at 19:05ish

Lovely place. Not a fan of online order in the restaurant, but that was the only negative aspect. Great food, and peri peri chicken. The staff was helpful and I will comeback for sure.

First and last time I have ordered from here for delivery. Order placed at 4.30pm, collected by driver at 5.50, delivered a 3 mile drive, in 20 mins. Food cold and inedible. Called the restaurant to be told its not their problem. Now having to fight to get a refund. Poor service from both Nandos and Deliveroo.