Nando's Metro Centre - Blue Mall in Gateshead

On the whole the food was absolutely delicious but the sides were slightly cold and burnt. Luke assistant manager went out of his way to rectify the situation.

Great Nandos, fab service. Our waitress was Molli and the service was great 👌

Chips was great. The first chicken wing was great, the other two felt a bit bitter. Big portions. If you want to wash your hands, you don’t have to go in the restroom, you can do it in front of the restrooms without touching any doors, which I really appreciate. The place is a bit loud.

Been here umpteen times over the past few years. Prefer it to the one in the yellow mall as it's always quieter. Food has always been spot on, staff have always been friendly. Nothing to fault!

Went there for lunch today, the restaurant is large in size, and despite the restaurant being empty, we had to negotiate to get a good table to seat 6!! Made a big order and the food took ages, no communication, after about 1 hour and everyone who came 20-30 minutes behind us got their food, the told us that some ingredients were out of stock with communicating anything!! After long wait, the food arrived and was slightly messed up in regard to the spice level. Food quality was not that good and the service was a joke!! Even if you place a big order there are still no one to help you to get the glasses and sauces!

we were served by danisha such a kind girl and such amazing service

Absolutely shocking service. Waiters were idiots and rude, whilst the other nandos was jam packed they were closing for the England match. They were convinced there were no tables despite there being more than 30 available. Ridiculous and would not go back

Had lunch here today, the staff was very friendly, welcoming and polite . Food was delicious and very clean and nice 👌 place.

As always, good service and succulent food

I'm writing to share my disappointment with my recent visit to Nando's Blue Mall. The manager, Rachel, displayed a stinking attitude throughout the entire interaction, leaving a sour taste in our mouths. During our visit, my group of four received only three of the meals we ordered. Despite showing receipts and bank transactions to prove our purchase, Rachel insisted we were trying to cheat the system. Her refusal to apologize or acknowledge her mistake, even after other staff members admitted issues with the POS system, was disheartening. What's worse, Rachel made sly comments suggesting we were attempting to get free food, and that she would check CCTV later. Even at the end of our ordeal, there was no apology from her end. This experience was unfortunate, especially as we've been loyal customers and fans of the Nando's franchise. While the other staff members were friendly and positive, Rachel's behavior overshadowed their efforts

I had recently visited this Nando's branch and I am appalled by the behaviour/attitude by the manager named Rachel. As a group of 4, we had ordered and waited patiently for our food but had received 3 meals. As someone who has worked in a restaurant, I understand that mistakes happen and empathised with the staff’s error. However, the manager Rachel was convinced that we had supposedly ordered 3 meals and attempted to cheat the restaurant out of a free 4th meal with our report. Consequently, we had displayed our receipts and bank transactions to prove our statement. Additionally, the other staff members admitted that they had issues with POS system at the checkout. Despite the clear abundance of evidence, the manager Rachel was adamant to believe us, therefore, was hesitant to serve our 4th paid for meal. In hindsight, I believe the manager Rachel had a stubborn reaction as her ridiculous claim was disproven both quickly and clearly. Regardless, this caused a bit of a conflict as were shocked at the manager Rachel’s attitude and poor attempt to rectify the situation. Eventually, we were given our 4th paid for meal by the remaining staff members that recognised their mistake. This was an unfortunate situation as we are returning customers/fans of the franchise. Also, this was a shame as this establishment has a lot of potential as showcased by the friendly/positive employees. However, it is managed by an obnoxious clown that has no humility to take accountability.

Started with halloumi and chilli jam. For the main had medium butterfly chicken, spicy rice, and peri salted fries. Halloumi was cold, which was a little disappointing. Main served hot and was really nice.

Perfect, gave us dates because we were fasting, highly recommend this place

Amazing service, best nandos ive ever been! Food came really quick and the chicken was very well cooked, wasnt dry at all and we were taken care off very well. Would definitely come back again :)

Great Nandos right at the entrance of the MetroCentre after coming off the bus or train.

Very quick service, food was good, staff were friendly.

Went to Nandos in Blue Quadrant. Much nicer than the one on the Yellow Mall and less busy/hectic. Lovely, tasty food, delivered quickly and no hassle for frazzled shoppers.

Great place Zila is a legend always looks after you

The food was delicious. It's a bit costly, though. I 6 3 stars to service because they gave me a table which was not quite suitable for my 4 - and 5 years old kids. There rest rooms were not clean.

Nunca había probado uno de estos Hay mucha variedad y clases de pan Te tienes que descargar la aplicación para poder mirar, pedir y poder pagar al mismo tiempo, para mí es lo más engorroso que tiene, por lo demás me encantó

מסעדה בתוך הקניון, מושיבים אותך ואתה סורק ברקוד ומזמין , רק מי שלא גר באנגליה לא יכול להשתמש באפליקציה , ובמקום צריך ללכת לקופה להזמין אוכל ולשלם במקום. יש שתיה למלא כמה שרוצים , מים וקרח חופשי, מזמינים עוף בכל מני צורות ויש מספר רטבים שניתן לבחור מהם בדרגות חריפות שונים, סכום מפיות ורטבים לוקחים לבד , יש מנה של כנפיים שנקראת רולטה , ובעצם אתה מקבל כנפיים עם רטבים שונים שהם בוחרים עבורך , יש אפשרות לבחור תוספות ליד העוף או הכנפיים.

I found a very long strand of hair in my chilli jam dip which goes with the halloumi sticks. This was curled up and at the top of my chilli jam. It put me off my food. I’ve probably been to nandos 500 times and i’ll never be coming back to this one.

Delivery drivers avoid at all cost between the hours of 11am and 8pm.... (basically their whole yrading hours) often waiting for 30+ minutes to pick orders up, staff very happy to tell you it will be a couple of minutes, every 5 minutes you wait. If it's gonna be 20+ minutes, tell us😡we don't get paid by the hour

Nandos is literally one of my favourite places to eat and we came here during the day on Saturday just gone after a long day of shopping. I was very disappointed mainly due to the lack of condiments there was no garlic perinaise or garlic Nandos sauce or even the vusa hot sauce which is my favourite. I got up five times looking to see if anyone had put any back until I asked someone if there was any way we could get some or if I could even buy a bottle but no one came back to the table to let us know until the third person I asked I didn’t get her name but she was lovely and very young and helpful. But she came over with a bowl of the garlic peri sauce but couldn’t find the vusa sauce and couldn’t get any from anywhere else which I found to be odd. This did spoil my experience as I always have them three sauces and there was only one available to us. I always use the vusa sauce and I feel like buying it myself and taking it with me but I cannot get it anywhere. But yeah that’s my only problem and Iv not once had an issue with Nandos until then

Friendly servers, absolutely terrible manager. Don't leave your food unattended or they'll bin it even if you've left all your worldly belongings literally on the table. Enjoying my full refund for their appalling service. Cha-ching. Edit: in response to the content below, appreciate the apology, it was more than I got from the manager or whoever processed the refund.

Hananah is a amazing waitrist she's very polite and kind

It was ok. As chicken was not cooked properly and rice is the worst but Rainbow slaw and peri chips are best. Good service.

Nando’s food is what it is. Reliable and delicious. This particular Nando’s is without doubt the friendliest. My son is a boisterous 16 year old with severe autism and it’s easier for us to attend the same places so he’s comfortable. The staff know him and go out of their way to make sure we get a table that’s tucked away so he can have his meal without stress and other diners can have their meal in peace lol! We wouldn’t go elsewhere 🫶

Very good and test amazing thank you

Food excellent 👌. Service very good. Paulo very helpful 👏

Missing things from order , what was there was the wrong items, and the corn 🌽 on the cob looked like it’s been dragged through the mud

The service was appalling the food pretty nice not that spicy but kinda expensive but mid place good food also very mid

Fantastic customer service, probably the best I have had in a restaurant. Food was great too and chicken cooked to perfection, definetely be back!

Very rarely leave bad reviews but this needs one. There was a hair in my food, reported it and had to fill out a “foreign body” form. One week on and no email or resolve of the issue. Terrible customer service. Would not recommend and will not be back.

Me and my family is visiting this nandos for 6 years now. Before the place was amazing but now the quality of service as dropped massively!!!! After ordering the food, we had to wait for nearly 45 mins! The hummus they brought was all dried up looking very weird! The garlic bread was all burnt!! After we told them, they said they will get another garlic bread and again there was a wait of more than 15mins!! For a Monday where it was very quiet and the restaurant was empty, we still had to wait all those time for this quality of food!!!! I took photos but I can't see where I can attach them. We are very disappointed with this kind of service!!! Thank you for making this our last visit!!!

I’ve never had a bad experience in this Nando’s. Food is Devine and service is brilliant! Ever staff member is lovely. I go so often & will continue to do so

The worst place ever been.If I know,I would prefer a sandwich from Greg's.

You place your order at the checkout. Food is being served on your table. There are plenty of sauces bottles available to use. Staff are very friendly and helpful. Food was tasty, too. It is worthwhile. The chicken is Halal for those who have preferences.

A marvellous chicken pieces in a lovely sauce with chips too and unlimited drinks polite and courteous staff .

Ok for a quick bite. Food wasn't the best we've ever had, but acceptable. Service was too slow for my liking. Not quite how I remember it, but prices weren't too bad.

Food was what you would expect of a Nando. Every time I have been it's has been very busy which clearly is a good sign. Price is pretty good compared to many rival outlets in the area.

Arrived at a busy time, told it would be 5-10 minute wait, we only ended up waiting a couple of mins and were promptly seated. Informed that food may be up to 30mins due to how busy but again it was out within 10mins! Staff were great, dealt with everything swiftly.

Went for food. Good choice of menu. Good service

Got a butterfly burger had to take it back as there was the smallest pieces of chicken on there for £18

Short wait in queue to be seated! Very polite staff who were rushed off their feet but still very friendly and attentive! Food was very quickly served and tasted delicious!

We were seated immediately and then just left, no-one decided to tell us it was an hour minimum wait for food. Very poor management, they kept taking in more and more customers, despite being understaffed and overloaded with orders. Food came cold, items were forgotten, staff were rude, cold and blunt, honestly it was a very uncomfortable experience all the way throughout. I wish they had just explained how busy they were before showing us to a table. No apologies when food finally came either, no apologies when it had been an hour and we were asking how much longer it would be, nothing.

Halal food, tasty and delicious, and excellent service

Ordered 4 meals, two came together other two had to wait alot longer for because had been delivered to wrong tables! This made us in a hurry for a booking at the cinema

It's a Nandos. nice food, excellent service. It's a bit noisy and chaotic, but that just comes with being a chain restaurant in the metro centre

Always come here on a trip to the metro, a few times a year but getting more frequent with 9 and 10 year old girls. Ran out of tomato sauce the other day due to a supplier issue, the staff couldn't have been more helpful - asked at other restaurants who weren't prepared to help, so ran to poundland. Very much went the extra mile! Saved the day for my autistic child who is already somewhat picky. Thanks!

Lovely meal with excellent staff that was more than happy to help.

Delicious food and fast service. Perfect for a quick half hour food before the cinema.

Usually a good resteraunt providing the usual quality nandos food and service. Lazt vosot was a mess as they took 50 mins to serve amd served cold food. This led to a complaint. A refund was promised via voucher and our details taken by the manager. But they then never contacted. Poor service.

The service was excellent, The food was good

Great food, friendly staff, and swift service.

Not bad, tender spicy chicken and some delicious sides, much needed at the time

Finger lacking tasty chicken... nice! Food was good.. fresh and didn't take too long but was fairly quiet! Not amazing but tasty enough.

Great food at reasonable price.

Great branch with. A lot of seating space Quick service and tasty food. فرع متميز. الكثير من اماكن الجلوس و خدمة سريعة طبعاً الدجاج في ناندوز حلال

Absolute amazing food and great customer service! The staff, even though the place was bustling with people, managed to serve our food in record time and it looked delish! 10/10 Would come here again.

It's nandos bro! Stop messing about and reading the reviews, order your food.

Shocked at the lack of customer service and empathy for people who are fasting. The restaurant had about 7 tables free and staff were turning people away, including myself which meant that we will end up opening our fast nearly 1 hour late. The staff excuse was ‘we are understaffed’ however it only takes 2 minutes to offer a glass of water or apologise to waiting people. Just a lack of understanding and basic manners and when we complained she said ‘well it’s just me working’ when in fact that’s wasn’t the truth. No apology given and just moody staff. They acted like they were doing us a favour by giving us one of the many empty tables. The main issue here is the lack of an apology once called out. Some cultural sensitivity wouldn’t go amiss :)

Always really good, lovely FOH staff, speedy fresh good food. Can't go wrong 👌

Don't get me wrong, I love Nandos, but this is legit the worst. The service was terrible and got the order wrong twice. Understandably, staff shortage is to be expected due to covid, but it wasn't busy, and there was plenty of staff standing talking to each other. Do yourself a favour and walk round to the Qube one 😉

First time we had been here & it was a bit confusing when we were given our table because it appeared that we had to order through the QR code. As we were having difficulty a member of staff informed us we could pay at the counter, this wasn't made clear at first!!! The food to be fair was very good and enjoyable and more than enough, better than I expected. We didn't have to wait long for our order so that was a plus 👍

Why are the chicken thighs so small? Quite dry as well, really needed the sauce.

Tasty food, fresh, I subtracted a star because they forgot one of the sides and we had to chase it. Otherwise service was fine and food arrived relatively speedily (you order your own food at the table and pay via the website, which makes things simple, but means you need to check offers to take advantage of any deals).

Food fresh and tasty as always, only downside no longer serve coffee??

Great service from lovely staff

Good place to visit, menu can take some improvements after so many years of same things. But then again the quality and variety is good, if not great.

Often quieter than the other nandos

Very bad taste and they reduced the quantity.

Typical nandos but unfortunately had to play toilet paper roulette in the toilets. Paper came out all ripped and in bits, snapping right off the edge. Then disaster struck, it disappeared inside itself, taunting me with its window showing that it still had pleanty left in it. Secured by a lock so I am was unable to access it myself. I hope I have better luck next time I play...

Best food i have eaten in the past year. Would reccomend!

Order via scanning QR code on table. Entered our order only for it to freeze multiple times when trying to pay. No help from staff or offer of assistance so ended up walking out and going elsewhere.

Chicken burger was cold and small, and it took ages for the order to arrive, first time at nando's and won't be returning.

If the yellow mall nandos is busy, try this one as its more hidden local means it tends to be emptier

It is amazing and I recommend everyone to visit it

Great food nice place to visit with friends and family

Came during summer 2021 when there were shortages due to all sorts of issues and orders made electronically from the table due to the pandemic... The staff were fighting hard to make the meal work for us in difficult circumstances and did their best to look after us... They communicated clearly and sorted out all issues, they are a credit to nandos. Great meal, great service despite all the present issues.

Great experience, we travelled from manchester with kids and looked for a place to eat. Most places were closing at 10pm, we were provided with a table at 9.10pm knowing they close at 10pm, and we had not booked through the app. The food was fresh and piping hot.

To start MetroCentre was rammed so we expected Nandos to be busy. We were told 45 mins for a table and we'd get a text when ready...90 mins later we got the text. Only half the restaurant seemed to be open, I suspect due to staff shortages but the staff that were there didn't seem that busy. We ordered via the website as you need to nowadays, as did someone else in our party. About 10 mins later a staff member arrived with a glass for our friend but none for us, when we asked they said they hadn't received our order even though my wife showed then the payment had been made. A manager came over and said we'd have to order again and that the app was rubbish (but the only way they will take orders) and explained that the initial payment wouldn't be taken. All of this led to food being delayed. And guess what, we were also charged twice. These are challenging times we are in but this was just inept.

Not too busy, some food not available. Quick table service

Glad come back to Nandos after 18 months. Appears a little more expensive than I remember. Ordering via website is OK, but rather slow. Some of the kids options no longer on the meal deal. Quick service. Helpful staff.

Call me old fashioned but I'm allways put off when our food is presented at a different table first. Happened starter and mains. Also wow the gents toilets. I fear it wasn't the spicy sauce that gave me a poorly stomach, please employ a cleaner even once a week would improve it, just repulsive and when will you fix the second urinal? Honestly. The food was average nandos and why can't those working have their own soda fountain? Sweaty staff drinking gallons of cola is a bit off putting.

Food lovely as always, staff helpful and cheerful, took my daughter and grandkids for the first time they were proper impressed it's the place too go.

Excellent meal beautiful 10 /10

Easy parking outside. Excellent food and service, although you order and pay for it everything on your phone.

After not visiting for over 2 years was not disappointed. Service was great, all covid safety precautions were in place was great. X

Food was not fresh. Not up to its usual standards.

Don't seem to get as much chicken these days

Poor service in an empty restaurant

Supposedly shut at 10:30pm but dimmed all the lights by 6pm when there was no customers in there and refused anyone in because they wanted to go home early to watch the football while the other nandos were rushed off their feet. Avoid

Food absolutely delicious as always Brilliant staff felt really well looked after. Only problem restaurant only had 6 customers inside and we were told the wait was 35mins for a table

Best service. Been going to the one at the Blue Mall Nandos for more than 10 years.

Save your money go some place else, was waiting the whole time for things to get better so that I can eat in at Nandos because you know "The Sauces" first my favourite two were not available because apparently they are waiting for the stock to come, leave that wouldn't matter if the chicken would have bern of nando s standards i orderd chicken thighs and have never seen them so overcooked! Such an disappointment Nandos increase your price, change menu but what matters is the juicy chicken whivh was a complete failure.

It was a great family day out and the staff.... well what can I say they were exceptional.

Staff are excellent! So attentive giving the current climate. Food came in good time and their Great Imitator burger was very good for a plant based option.

lovely food.. Always.. The mananger is a cool dude.. he's always at hand.

I decided to go out to Nandos with a few of my friends. I decided to order the “butterfly chicken burger” in “plain”. I’ve never been too good with spicy food as it makes my tongue burn!🌶🔥🥵 Very disappointed as it came out as it came with an odd white sauce (that was not clearly stated on the menu and had no idea what this was😖) and the chicken was rather bland, overpriced and quite frankly disgusting!🤮 The interior decor was lovely so you should defo go pop along to Nandos to try the “plain butterfly chicken” with white sauce! Yours faithfully, Thomas Hall