Nando's Manchester - Fallowfield in Manchester

Thanks to the Congolese guy for the excellent service xx

Food was excellent but manager needs a customer service course. If the customer doesn't like chicken legs shouldn't be told he can't have 2 breats and then told to leave because I complained about the service. After some discussion and me explaining about hospitality and customer is king we were allowed to stay and eat. The food was excellent

Best nandos ever.been going to nandos for 20yrs and there is always something wrong, but in this branch, everything was 100%

Staff were super friendly and food was also amazing, hot and generous in sizes. Thankyou so much

@NandosUK you guys need to sort out your branch in Manchester wilmslow road really poor service took 45mins to bring food and we didnt eat the food and only partial refund from manager. She did nt wish to refund the drinks we had while we waited 45 mins poor customer service.

Very good service, the food in just the right measure

Need to improve the service No disposable spoons are available We have asked for water glasses three times and nobody was bothered to give us a glass.

Very good taste and excellent staff to food survive

Amber sat us down and took our order at the till she was super friendly and helpful

Staff was lovely, food was great, tried to do survey by email but didn’t come through.

Came order over a £120 worth. Off food all came separately people was watching people eat was hot or fresh all came warm part from the wings staff and manager had a very bad customer service skills had a very bad attitude and gave the the reference to the brand comes under food done when it’s done I order last my order came 1st and And my freind who order 1st was last very bad experience and puts a bad reputation on Nando’s get a be manager

We arrived after a long shift at work. Greeted nicely at the door and despite them closing at 10pm they allowed us to eat until 10.40pm without interrupting our meal. The manager on duty Lorrenna thank you for taking extra special note of my nut allergy.

had a great time, excellent food and service

Awful!!!!! I’ve never known a nandos to run out of chicken butterfly and thighs. I got something else, my friend order about ten minutes after me and it was brought out at the same time. My food was freezing- they had to make it all again. Absolutely awful nandos.

great service, food was lovely and came really fast

Served by Abbie today! Amazing customer service so helpful and kind please give her a promotion or pay rise 💕

It was a very busy service and the manager Laura was especially amazing and sorted our meal quickly when some items didn’t arrive properly. Definitely will return to this Nandos!

Amazing staff , chicken was fantastic , done just like i like it, the young lad Joe i believe was very polite while serving me and also made the banging chicken.

made me wait 43 mins for my meal and it was a 4 thigh meal with fries. the chicken also tasted undercooked, don’t recommend

The restaurant is quick service flavorful food. The staff were friendly and accommodating. We appreciate the communication and help with taking our large group to eat. No one on the entire staff acted mad or out done when we walked in the door. We enjoyed our meal. Thank you.

I had a really nice time with some friends. The food came fast and service from our waitress Saffron, was excellent and made to feel really welcomed.

People come to Nando’s for the food, not for the rudeness of the staff. I’m sure this girl is the manager as a restaurant owner. I’m shocked how she treats customers.

Went here today, food was lovely as usual and service amazing as usual. Best nandos in Manny x

As an avid Nando’s goer, this review cuts a little deep. This is my first time reviewing the Fallowfield franchise and I have nothing to say except disappointing. The food was stone cold Steve Austin, my fino pitta had a slither of lettuce and 1 measly string of caramelised onion. As for the halloumi, I am half tempted to package that up and post it to Ukraine as I am pretty confident that could protect you from multiple rounds of fire from a heavy machine gun (please see attached photo for reference). Overall 1/10

Usually nandos. Food was good, although out of stock on our dessert. Long delay on the dessert we ordered and had to ask staff again.

Thank you Lara for an amazing meal. Great and fast service and great food.

Great food and service. The staff were very friendly and polite. Tried full chicken. The sauce was on point. Peri peri chips were so good. Didn't enjoy spicy rice that much. The dessert tried was chocolate cake with ice cream on. Enjoyed the pudding as well. PS: Non halal food serve here.

I’m a big fan of Nandos, but this place was let down by the service provided. Myself and my girlfriend went at about 8PM on a Sunday night and were met with a queue of people waiting for a table even though there was many tables free. It seemed like it was taking ages for the staff members to remove the leftover plates and clean the tables. Seemed like it was one lad trying to this along with greeting people and showing them to their tables. The wait wasnt too long, but you would think it would be non existent on a Sunday night. Food took quite a while to come out, waited half an hour for hummus and pitta bread to come out and then later on waiting half an hour for a salted caramel brownie that I had to go up and ask for because it was taking so long. Not sure if it’s understaffed or not (didn’t seem like it) or just poor management. I’m back to edit my review (2/12/23) as I have since been back to this establishment since my original comments. Unfortunately nothing has really changed. We turned up on a Thursday at around 9pm and were met with a large queue of people waiting for tables. Although there was a queue, there seemed to be plenty of tables completely empty and clean. However no one was sat down. I can’t imagine attending this restaurant during peak hours on a Friday or Saturday. We ordered food and drinks via the app and waited so long for glasses (around 15 minutes I think) that I ended up going up and grabbing them myself. As we were waiting for our food we observed 2 tables returning their food as it wasn’t satisfactory, although I am not sure of the reasons. When my girlfriend’s food arrived, her peri salted chips were quite lightly salted. As I tried some I mentioned to my girlfriend that they were quite sweet as this was unusual. I had a look at them and could see granules of sugar on them, I thought maybe it would be salt so told my girlfriend to try one. She did and it was definitely sugar. We were both quite bewildered as why on earth were her chips seasoned with sugar? When my food arrived we asked for more peri salt and were given a couple of sachets. The salt from the sachets had a different appearance and didn’t contain the large granules of sugar. Other than that it seemed to go okay and the staff were friendly. Original Rating : Overall - 3 Food - 5 Service - 3 Atmosphere - 5

Bad service, rude staff and no apologies for long wait for food. The food costs enough to be able to get better service from the staff. Learn better customer service it will help. 👍🏻

Whenever I order a takeaway from here it's as if it's been made by blind children with no hands

Every time I order on Deliveroo something is always missing from the order. I love Nando’s but don’t quite understand why this branch can never get the delivery right. So dissatisfied and disappointing. There I am looking forward to my Nando’s, exited to see that the delivery driver has made his way to my front door, only to be left without my garlic bread 😭 devastating actually.

Brilliant customer service - Becky was extremely helpful and very friendly, even though the restaurant was very busy. Really enjoyed my meal and experience.

The food is fantastic but sometimes in a busy day they forget to get your order. Else then it's a great place for a meetup and have spicy foods for dinner.

First time I’ve brought food online from any Nando’s. I came before my allotted time which was 7pm. I left with my order before 7pm. Everyone was so polite & friendly. I got asked 4 times by four different people if I had been served. A lovely fella said I was early but it didn’t matter he would have my food ready soon. I ordered some extra sides with a voucher that I had & that was added to my order. They were all super efficient. I’d definitely go back there again. Maybe next time eat in instead of take away just for the ambience of the place.

Great chicken and loved the veg sides

Food nice very slow in service Pluse made mistakes on our order had to wait 20 mins for our chips by then we have eaten our meal but said keep the garlic bread

Poor service, dirty cutlery food was okay though. My 2nd visit to a nando's, probably try another venue.

Staff were great and chicken was good

I've eaten in Nando's before so I know what to expect. Easy to order: I ordered at the counter and the staff (forgot his name but I think it begins with A) was super engaging and friendly. Food: It came swiftly and hot in temperature. The food items and the flavours were as stated and described on the menu. Atmosphere: We were the first ones there then it got busier which was good. It's a nice place for work lunches or simply for a gathering.

Always have a great time in nandos fallowfield! Service was fabulous waiter was called Scoty, who was I think a manager very pleasant and helped us with our order. Food is always consistent

Ordered on the app at the table. Starters came out fairly quickly but then a 40 minute wait. My partner said he could see his dish under the hot light for most of that time. I asked the lady running the floor where our food was (clearly had been missed) 10 mins later it came out and was woeful. Garlic bread nearly took my teeth out, chicken thighs were over cooked and dry. Never again at this site as this is not the first time there was issues. Tables that had left 30 minutes earlier still sat with food waste on them. Priority given to takeaway/deliveries. If you want to run a takeaway close your tables.

Amber the manager is so lovely! Great manager we come to this Nando’s all the time the food is good, fast and service is always great

Great service from Sophie at Fallowfield Nando’s! Happy with the food and was very polite. Was also great with the kids!😃

A good little Nando’s, hidden away set back a little from the main road. Handy location. We had a great meal here. No parking, but that’s usual for this area and to be expected.

So we visited Nando’s Manchester Fallowfield Branch for my daughters birthday and was the worst restaurant experience ever. We were left waiting for our food for well over 1 hour with people who came after us getting there food 30 minutes before us and it wasn’t even that busy. So after waiting 40 minutes then asking where our food was, then being told it would be 20 minutes, so looks like they hadn’t even taken my order properly but not being honest about it. Then they had the audacity to ask how my meal was when it finally arrived at which point I made my feelings abundantly clear. The manager then said he would come back to see me to get my feedback on paper but surprise surprise he didn’t bother to come. The food when it came was no where near the standard you would expect dry chicken overcooked. Paying somebody for this level of service is a joke and they should be ashamed of themselves. Honestly they ruined my daughters day and I will never ever be going back. Don’t bother with these guys looks like they no longer care about the customer and service far better places out there to spend your money. Well done Nando’s!

No table service, orders done via scanning QR code. If you're paying with a voucher, then you can't order via QR code and will need to go to the bar. Get your own drinks from the machine and get your own cutlery from a pot. Food was OK for the price. The waitress with blonde hair was very polite and helpful.

Kevin was the most welcoming server so nice and helpful a credit to the establishment! Will 100% be coming again! He deserves so much praise :))

Andreas is lovely! His customer service skills are amazing, he always makes our visit perfect start to finish. Thank you so much!! 😊

Lily and the team were superb, we got our food quick and they took great care of us! Would definitely come again!

There is a broken toothpick inside the gelato (nandito menu) my son was eating. It was very dangerous if it get swallowed. I told the waiter about it and he did say sorry, but that's all to it.

Food was good. Very hot which is great as nothing worse than cold food. I did have to wait over 35 minutes for the food to be served but the girls were very apologetic and the food being good made up for it.

We came to nandos Fallowfield today and amber the manager was so helpful when the drink machine ran out she kindly re-filled and made our drinks for us an brought them too the table. I know this isn’t the standard service in nandos so she really made our experience. Can’t thank her enough for the amazing service.

Best nandos!!! Couldn’t thank the manager Amber enough - went above any beyond and was the best service ever 😊

Me and my family (9 persons, 2 toddlers 1 kid and 6 adults), for dinner, at first they said that they were without chicken in bones, and then, after we wait around 30 minutes, they told us that there was 3 chickens in bones and we had to order very quick. The restaurant has a good vibe. A little bit pricey, but it was worthy.

For those new nandos they are a reliable quality chicken chain. They pride themselves on a selection of marinades ranging from mild to really hot. It wasn't too busy when I went (4pm) and I love the idea of paying via an app and the food being brought to my table. Will come again 👌

Service great, lovely lady who served us, super friendly it makes all the difference!!

First Nandos' I been to decades ago. Still my fav.

Bad experience for delivery guys. They make to wait for 15 to 20 min by saying food is nearly packing

Staff very disinterested if anything goes wrong. They just dismiss you and fob you off onto someone else they can blame. They have the belief that they can do no wrong and so when they do, they blame someone else. Just an apology and form of resolution would've been nice. Instead we got told go speak to someone else.

Nice place but very difficult to get parking space.

Decent food at decent prices. A little dark inside and blinds would benefit the restaurant as the sun made it difficult to see anything. My family enjoyed the meal here and would return.

The food was cold we predicted the spicy rice the rice weren't even cooked and then the bread on the burger was hard aswell first time experience and it was bad never eating from here

Great Service. Amazing Tasty Food.

Sehr nette Bedienung, gutes und preiswertes Essen.

Nice view but the car park is small

I ordered our food via the app and the food and drinks arrived very quickly. We were missing a part of our order but this was rectified very quickly. The food was fine but no better than that. My chicken in my chicken burger was very tough and had been overcooked. It tasted ok though. When we arrived we were seated immediately next to quite a large table which had obviously had people at it prior to our arrival as there were empty plates and glasses as well as used napkins etc. This table wasn't cleared the entire time we were in the restaurant even although there was loads of staff who could have been tidying up. I've been to better Nandos.

Staff friendly and attentive. Disappointing that Nando's no longer serves hot drinks.

Not to busy and service was very quick, deffo preferred it to the parrswood Nandos

The food was hot and tasty, and was quick to the table the staff were very helpful and a tentative. Even though it was busy. Will definitely come again.

Quite place to eat with friends or family. The service or the food aren't the best but it's ok. Little expensive having complete dishes about 10-12£. Have refill.

Usual decent food, good service.

I want to thank Megan and the team! They the customer service me and my family received was beyond amazing… I’ve been going here for years and this is the reason why!!

My favourite place for a protein meal.

Staff were informative and helpful. Environment was buzzing. Ended up having to order via the website which was a bit of a pain as Internet connection wasn't the best. I don't mind restaurants resorting to customers ordering this way, although it seemed slightly impersonal and also should have an alternative option for those who dont want too order this way!

first time in nandos really good food and the spicy made it better we both loved it very kind service loved the place

Very nice staff, we were there past closing time and they were very polite today.

Delicious food. Great service. Friendly staff. Lovely Evening 🌟 ⭐ 🌟⭐🌟

When I went there always busy in all evening

Was served raw chicken, tried to communicate it with staff but they weren't having it.

Great little Nando's. Nice and quiet during the day. Staff friendly and quick service. NHS discount available too.

Great food. Very nice chicken. Nice staff and the manager was cool

Nothing wrong once, you can get inside!!! I have arithmetic arms and hands, it was a job just to open the door, it was so stiff and heavy!!!

Furniture is too old & bad condition need to change service is so so order came in episode & some was missing

12/10 Absolutely amazing experience, nice and welcoming waiter, food tasted amazing and was quick on the table. Definitely will go again!!!!!

always polite staff and food is always hot and tasty

A decent Nandos - accommodated 11 people quickly on a long table and food served promptly

The staff were brilliant and helpful, but the place seems a bit tired.

Excellent service. Food was served quickly and guys were only too happy to help.

My local and one of the flagship of the company. Great friendly customer servivice and the chicken/chips+++ is GREATER!!!

I love nandos, but my chicken was dried and no taste to it.

Great service and Covid measures. Staff were lovely and helped when one of our party incorrectly ordered, fixing it quickly. Only issue we had was there being no peri salted chips.

MANAGER MO LOOKED AFTER US VERY WELL. AMAZING. FOOD AMAZING TOO.

Great food, wait was pretty bad though. And the 10 wing roulette isn't really roulette, there are only 3 different spice levels and you can easily differentiate betweeen them because they have different colours.

Had a fantastic time. Great service and food. Cannot fault it. Would definitely recommend and will be back. Thanks for a great time.

Rachael was absolutely lovely! Had a chat with us all the way through and made us feel so welcome! Loved her. Thank you!

Very quick delivery! Good food, nice staff (When dining in pre-corona virus)

Ambiente agradavel, funcionarios cordiais

On the whole really nice food here and the staff were great .

Helpful staff and went through order to make sure it was all correct

Hmm. Went there yesterday & I actually didnt have a good experience. Ordered online, went to pick up the food & was asked a whole load of questions by member of staff. Made me and partner feel like we were trying to steal food. Telling me it was for security purposes but the man who came in after me wasnt asked ONE question. Yes, I'm black! The other customer was white!