Nando's Luton - Hatters Way Retail Park in Luton

Waited over 25 minutes for my child’s food, over 3 other people who were behind us in being served received their meals, whereas my 5 year old son was left crying for his food. Never coming to this branch again, and all the manager could do was say sorry. Other Nandos have had better service. Maybe have someone more experienced at managing situations. The least they could’ve done was seen there were chips on the meal to have handed that to him whilst they act on getting it done. I had to request it myself. They really are clueless and have no empathy.

Great service (Asked us how we were) . Definitely coming here again. Food tastes great. No raw food. Looks fantastic. Great parking.

Nice Ambience,good food and lovely staff. what else you need. Enjoyable dining experience

Well, I enjoyed the food.. service was quite good.

Good experience been there few times before... Of course being from Luton for me personally I think food is pricey

What an awesome experience. The ambience, the customer service and food were perfect. The food came out so fast. 😋

I tried here full menu All item’s test was amazing, but here’s wing was so so so good. I recommended wings here.

Get to this place before it's gone. You won't be disappointed with father of Peri Peri chicken.

Maleek, Daniel amazing guys love great customer service

Ordered through deliveroo they accidentally misplaced our order which I can understand but the staff were that lazy they didn't bother to remake our order. Complete fools!!!

I was impressed at how seriously they took our allergies - gluten, dairy & tomatoes. Friendly atmosphere. Free Available parking. Spacious interior. Delicious food & serve Halal too; Whole chicken regular combination (medium spice) with 2 sides (chips & spicy rice) with another large chips & large sweet potato wedges. Please note that the sweet potato wedges portion is not enough for 2 people as advertised though.

Food was good, atmosphere and service was excellent, of note was kieth who met us at the door, was very friendly and despite how busy it seemed, managed to balance all his roles excellently and not neglect a single one.

wonderful service from the beautiful roxy. always doing her best

Amazing food. Lovely staff. They are always happy to help. The service is fast and efficient. Thank you

UPDATE SEPTEMBER 2024 Been here numerous times since my last review. A pleasant meal once again. Staff adhered to request of cooking chicken with extra sauce. Food came out fresh and quick. Staff were great as always. PREVIOUSLY MAY 2023 Excellent meal once again, fresh chicken and food. Friendly service by Jasmine on the tills. One concern, there is a cold breeze blowing from the top of the restaurant which is an unpleasant experience. PREVIOUSLY Great to see a Nando’s in this side of town rather than having to travel to the town centre which is always busy and due to that the quality of food isn’t as good. However the food here was fantastic, came out quick, tasted fresh and cooked perfectly. Service was excellent. They also have a mezzanine floor and the premise itself is fairly big. Good Nando’s experience after a long time.

the only thing wrong here was its too busy other than that all stars

Excellent customer service by Javarn!! Definitely coming back!!

Quick service and fresh, well cooked food.

I’ve came to this place a few times now and I can say I’ve been grossed out each time, I don’t know why I keep giving this place a chance, from finding a blonde strand of hair in my rice to finding feathers on my chicken thighs, I can safely say I will not be returning. The staff were nice enough to deal with the problem swiftly by offering me a fresh meal but I was too put off to eat after that. The manager apologised and refunded me part of my order and stated that “sorry it’s not our fault, we don’t wash the chicken or prepare it, we just cook it”, that was enough for me to make my decision not to eat here anymore.

Staff eye balling outeside on arrival chicken felt like elastic band staff looked angry won't be comming luton again

I ordered 2 family platters and ordered 5 regular sides of rice and as you can see it’s barely half. It’s not even filled to the top even though they have charged me for the whole thing. They really need to improve their customer care!!! If they’re charging me full they should give me full. The sides are the sizes of the box so they should give the correct portion.

First time at Nando’s, chicken was very good I’m a spicy food guy so the sauces were rlly good.

I would like to formally write this complaint about the service within this Nando’s restaurant. I am currently here with my three friends, Me and two of my friends got our food quickly however it tasted pretty funky. My friend ordered a meal with a side of broccoli and it was the last order to arrive. we had a young male approach our table and said the broccoli order was on its way and be a maximum of 2 minutes… 10/20 minutes later cold broccoli turned up at our table. To make matters worse, it’s the idea that Tom’s principles has been violated. My friend Tom states that the principle is - “The food is meant to arrive together, however it arrived seperately by 10-20 minutes”. The garlic bread was soggy and, I also believe that the food made my stomach curl, I felt a violent outrage coming from my bowls. The outrage had me sanctioned in the bathroom for several minutes. I will attach photos of the state my friends have been left in.

We would like to say a huge thank you to Anna!!! She sorted out our issues with food and gave outstanding services. Anna definitely deserves a medal for her customer service

Anesti was brilliant with us So kind he helped us with everything we needed He made this experience great Thank you and I’ll definitely come again

Atmosphere was good Food arrived quick Good company

Lovely service lovely food 5 start , best nandos in Luton

We all became very ill after eating here

It was amazing staff did their job people around were extremely friendly and the food was incredible! Definitely worth more than 5 stars!

Ordered whole chicken and waited half an hour. They weren't cooking for awhile don't know where they have to get the chicken and the guys just chilling.

Amazing food and amazing service. Someone called Jamie helped us alot and was very professional. Overall experience and food was lovely. Will come again!!

A conveniently located drive thru restaurant for a favourite Peri Peri purveyor- this new experience makes the visit all the more memorable.

Feta cheese was clearly off, manager denied that it could be off, as everything is "fresh". Disappointed.

I've had tastier Nando's elsewhere. The food was a bit on the cold side, especially the fino pitta, I expected piping hot chicken. Overall, it was a middling dining experience. The service was alright; nothing particularly noteworthy in terms of customer service.

Good Nando’s takes a long time to serve and frozen yogurt is usually broken

Went to this particular one for the first time and the service was amazing! All the staff were so friendly and helpful. The food came out quickly and was served as expected. Great experience

Terrible. Long wait for cold food. Worst of all, there was bits of charcoal in the chicken thighs (see photos) - this is a serious health hazard, cancer risk!!! I would advise to avoid this nandos joint unless you want to risk your health. Go to Galaxy centre instead.

Tried to use my blue light card as its advertised NHS staff receive 20% off in the restaurant. The lady at the till refused to let me use it saying the manager had changed the rules? And that I had to have a staff id with a picture of me on it despite me having my BLC on me. She then questioned me saying “you work for the NHS”? Shocking

Even after reading the bad reviews we still decided to pay a visit. Unfortunately we should have taken heed. The customer service sucked. It was like being monitored by the FBI. Some lady called Tasha was walking up and down looking at everyone’s plates (I have made a video which I will not post). As we were eating she asked my husband abruptly if he had finished his meal. It was more of a demand rather than a question. She already had her hands on the friggin plate! So my husband just let her take it. We would have appreciated a bit more time as the place was not full but our plates were. We were sharing our food. There were plenty of empty tables so I don’t understand what the urgency was. Rude, unfriendly, discourteous staff. The Peri Peri across the road is tiny but awesome. Only 2 tables but they don’t snatch your plate off you. Retrain your staff or employ new ones. As you can see from the photos it wasn’t exactly buzzing in there. Shameful.

Lovely experience at this location,staff very friendly and helpful! Thanks

Overall positive experience. Food was good as usual and the staff was nice. Just one request, fix the downstairs toilet as all people that require accessibility have to go upstairs.

It's always great to come and enjoy a meal here. Really tasty food at a reasonable price with good service too.

Good food, as always. Service was ok if you take into account self ordering and fetching your own drinks.

Great service, friendly staff and Nando’s food as you would expect it.

The service is very bad and staff are very rude specially a lady with a blue top,the restaurant was very cold which I said to her I like to sit somewhere where I won’t feel cold

Today served by a brilliant gentleman name SHAHZAIB he was very kind professional and arranged the table according to our requirements usually we don't receive such a kind service he was very polite and friendly whole experience felt amazing afterwards good role model Dr Samad

Really bad service!!! Placed order on the website which did not get delivered. Unprofessional manager! When asked for compensation or replacement order, got a blatant refusal. Highly unprofessional management staff.

Bad service, bad food ! Cold chicken no flavour . Un friendly staff . Don't waste your money . Better chicken in a peri peri take away shop .

Very bad service We are told to wait outside for a table in the cold with no explanation or whatsoever Do not go to this brunch

Was first time here The staff are young but very polite and made me feel comfortable Better than galaxy nandos

Like the food - service is DIY - (expected) - lacking in atmosphere

Went for a quick dinner on our way home from Luton Airport. Was very busy like other Nando's. The positive is there's plenty of parking outside. Nando's food is Nando's food, so nothing to say much. The service was to the satisfactory level.

we're regular visits to Nandos as we're up & down the country with our son for swimming competitions one of the best Nandos we have visited with friendly helpful staff food arrived fresh well presented & quickly also easy parking nothing to fault well done to all who work here 😀

Stopped off on our way to Luton airport for lunch. Nice clean table and restaurant, a long time since I've been in a nandos but was impressed....only marked down as service was a little slow but we were the first in.

Very bad service and absolutely rude manager! Never seen anyone as unprofessional as him. Food arrived after 30mins with half cooked chicken and half cooked/cold garlic bread, cold sweet potato fries and spicy rice. The manager didn’t listen and gave us back the same garlic bread back. He replied back saying “it’s busy”, doesn’t mean you can give anything. Will never be back, please avoid. Teach your manager some manners and how to deal with customers and apologise instead of giving attitude. Customers brings the business.

Deliveroo guy went to the wrong place - did not deliver as per address. This branch refused to do anything about it and our order was over £100 for a work conference. Poor customer service and lack of empathy. Do not recommend this place at all!

I think we waste money because your duty manager very cheap and bad behaviour and not good service too and food cold too n also chicken not good grill even we send back and again same situation too it's Asian manager with cheap mentality and will be bad for your business I come from Italy with family but bad impression too never back again n will inform all friends too for not go Luton Nandos never

The main thing that made my visit great today was Qayyum. His customer service has fantastic and he was so patient during my big order. This guy deserves a promotion!

Waited for 10 wings 40 minutes and after that i received some wings boiled not grilled done in a few minutes

Simona provided exceptional service during our visit to Nando's today. Her warm and attentive approach made us feel incredibly comfortable, and her knowledge of the menu helped us make delicious food choices. Simona's dedication to ensuring a pleasant dining experience truly stood out. We highly appreciate her outstanding service and look forward to returning to Nando's because of her hospitality. Thank you, Simona!

The food is always on point and my nieces love the frozen yogurt

Got a takeout was really good. Staff were very polite and service was excellent

Chicken was not cooked on both my wife’s and myself. We asked to cook a bit more. They took the plates and brought back after a while. Still wasn’t cooked well and both of us didn’t enjoy the meal and couldn’t finish the meal. I also felt the male waiter who served us wasn’t interested of the job he does. Left the restaurant disappointed.

Amazing burger and good portion size.

Really nice. Took care of my gluten free needs.

Always good to eat here. Food is always cooked perfectly

Food is too blend, atmosphere is good but food needs a lot of improvement

Really nice Nandos, great attentive staff, food was very quick!

Great place to eat delicious food good service modern decoration

Food was average so the service. Waiting time was lot more compared to other Nando’s around the area, Maybe due to its convenient location. You will have to park in the retail park as the parking right in front is hard to get. Overall an average experience.

Good taste. Very convenient distance, very local.

Loved it! 3rs time eating there within 6 months and I think luton has defo upped its game! Its wasnt packed or noisy. It didnt give me old vibe, it gave me trendy, urban contemporary atmostphere with mixed diversed customers. Even the staffs were lovely, they were playing uk hip hops songs which to me was good rather than that nandos jazzy salsa type of song 😂

Nothing special here, standard food and service.

Manager I believe his name was Moras, was very rude, and didn't seem to want to stop and serve any customers. Workers were very helpful and overworked at the time due to busy service. Manager needs to help his team out rather than ran up and down like a headless chicken. No wonder he's bald.

Lovely food made and served by lovely people, Abbas, Malik and Maisha were absolutely amazing and were very respectful and took great care in doing their job.

I've been to nandos enough times to know what a sunset burger looks like. Imagine the end piece of a loaf of bread but it's been cut so finely, you have to ask, where's the rest of the bread. So you get it sent back. It comes back and then you look at it and realise, I should have stayed at home. Then you speak to the staff (Qayyum) and he was lovely. He could see the burger was embarrassing from the first instance and on the return. I asked for a refund and he politely took the food away and apologises. What I found disrespectful was the kind lad was trying to resolve the issue and manager kept snapping his fingers to bring Qayyum away. Is he visually impaired to not see Qayyum to servicing a customer. The manager on shift (Moorad) came back with the plate and he had the biggest chip on his shoulder. I've worked in service industries and I don't appreciate the hostile tone and aggression to ask me repetitively what was wrong with the burger as if I offended his ancestors. The manager didn't even have the courtesy to bring me the refund as you can see he had a face on the whole time at the till to process my refund. Embarrassing.

Very bad experience. Pathetic food quality. Me and my family went for dinner on a Saturday night and we were served with undercooked chicken. We all were ill with diarrhea & vomiting for the next 3 days, i couldn't sleep that entire night. Service was also poor as they did not deliver the complete order. the staffs in Nandos especially in the kitchen are having fun , chit chatting & cracking jokes , with less attention on the food quality. I still regret spending money for something that makes you ill and eventually take 2/3 days from your busy schedule. so i decided not to visit Nandos in future and do not recommend this to anyone. Finally , "YOU & YOUR FAMILIES HEALTH IS MORE IMPORTANT than anything else . SO STAY AWAY FROM NANDOS".

Was served by young lady called raeesah. Always received top notch service and she is always friendly and helpful. A true asset to this branch and will always revisit because of her

Been to this Nandos twice now and on BOTH occasions the chicken has been undercooked and doused in sauce to cover it up! First time I ordered 1/4 chicken (leg) and second time the thighs. I am expecting and mentioned it to one of the workers and she laughed it off saying it’s cooked! Won’t be coming back here, could cause serious harm to health/pregnant ladies.

A visit to the fairly new Nandos on Hatters Retail Park produced a lovely meal. The food was cooked well, flavoursome and plentiful.

There’s this guy Emmanuel. He’s such a nice guy, helped us through the menu and everything. Humble n kind. I wish there were more people like him.

Food is good but not the service

My father's day was ruined we had the worse experience ever and unfortunately we won't be coming back .we found a maggot in our rice and after I told the staff they try to change the story and did not inform the manager . When I told the the manager my self she wasn't aware of anything until I showed her the proof..she was polite and we got our refund. The staff need more training on how to deal with complaints and not ignore the customers.

The food was rubbish, looks good but horrible

I recently visited the Nando's branch in Luton, and unfortunately, my experience left much to be desired. From the moment I stepped in, it became apparent that this particular location did not live up to the reputation I had come to expect from Nando's. First and foremost, the food quality was severely lacking. The dishes I ordered were disappointing in every aspect. The chicken was overcooked and dry, lacking the succulent tenderness that Nando's is known for. The sides were bland and lacked flavor, as if they had been prepared with minimal effort or care. It was truly disheartening to receive such poor-quality food, especially when I had previously enjoyed meals at other Nando's branches. To make matters worse, the customer service at Luton Nando's was nothing short of abysmal. The staff seemed disinterested in their work, standing around laughing and engaging in idle conversations amongst themselves. It was as if they were oblivious to the fact that customers were waiting to be served or needed assistance. The lack of attention and professionalism displayed by the staff was truly disappointing. Additionally, the prices at this branch were exorbitant compared to the quality of food and service provided. I understand that Nando's is generally not the cheapest option, but the prices at Luton Nando's were simply unjustifiable. It felt like a blatant attempt to take advantage of unsuspecting customers who were expecting a certain level of quality that was clearly not being delivered. Overall, my experience at Luton Nando's was disheartening and left me with a negative impression of the brand. The poor food quality, coupled with the terrible customer service from staff who seemed more interested in their own amusement than attending to customers, made it a regrettable visit. Combine that with the overpriced menu items, and it was a disappointing combination that I do not wish to repeat. I would strongly advise potential diners to consider alternative Nando's branches that uphold the standards and experience that the brand is known for.

Very convenient location and nice food.

I went for dine in with my family, I believe staff has no value for customers, never use word ( please ) for them it's not on dictionary. The peri peri chicken was raw, water was leaking out from the chicken. (that chicken was grilled) chicken🐔 stings, I will never go up there, also I have not seen that much chicken feather on the cooked chicken, unbelievable.

Great staff consistently good food

Horrible place With Horrible disinterested staff Ordered from the table Forgot our glasses Forgot our desert When asked gave a look like how dare you Then proceed to ask for a receipt for the for the food they Forgot If you want to go to a nando go to town centre Atleast they have management who can handle their staff would not come here again And ps it wasn't even busy

Great atmosphere. Lovely interior, customer service was prompt… Run out of what we order and then gave us alter options but the food was cold … not a good experience at hatters way nandos. Disappointed

Hi I love nandos because they have the food that I like Thank you nandos very much

Great, family-friendly location, atmosphere is always nice, food is amazing and served quickly. Service is always great, staff are friendly and accommodating. My fav dish is half chicken peri flamer with peri chips, garlic bread & halloumi cheese side to add to the garlic bread. Kids meals are a good price at around £7. Can’t go wrong with Nandos!

Excellent hospitality/customer service. Special shout out to Shahzaib, welcomed us and made us feel very comfortable. His service was exceptional. Thank you.

Polite, welcoming and very efficient. Received A+ customer service by Shahzaib!

تجريه رائعه بشكل لا يصدق لو كان المكان اكثر اتساعا يكون 5نجوم

Pleasant Birthday evening with a fabulous service and respectful staff. Will be visiting again .

Incompetent staff who clearly don’t care about their customers. Invisible management who don’t step up to speak to customers. No suitable waiting area whilst you’re waiting for a table so they insist you stand outside regardless of how bad the weather is. Worst Nandos I have ever been to. Avoid it like the plague.

I visited this restaurant on the 17/03 and I’d say it’s the best Nando’s Ive ever had. Food was quick to come, chicken was fresh and not dry. The staff were lovely and the service was amazing. Kudos to all the staff working that night. Keep up the hard work it doesn’t go unnoticed

Good service and good food. Can't go wrong with nandos.

Never again. Everyone was staring at us. Not willing to mention why but wasn't a comfortable experience. Felt like we shouldn't have been there and felt like we stepped out of place. Cannot fault the food.