Domino's Pizza - Luton - Central in Luton

Yesterday I ordered I payed almost 30 GBP, i did not get my food and I try to call tgem they not answered, how can I get my refund?

Delivery status was changed to delivered... After 10 minutes delivery man arrived with pizza for my daughter. She ordered pizza, cookie and drink, but delivery man forgot about the drink and when I told him about it, he said "you need to confirm drink, before I give it to you" seriously??? I paid for it already)) it is my... And you was tried to take it with you... Unbelievable...

The delivery time was stated as 30 minutes, but it took about 1 hour. The courier was fast but I ate a cold pizza for £26. This was the last time I ordered from here.

Most worst Domino’s that i ever had in my life. We ordered pizza with two big dips we paid extras for dips but we haven’t got any dips. They delivered dips after 20 minutes meanwhile pizza was got very cold. I never recommend this domino to my any of the known person.

Various choices, There is ice cream for children

They give large pizza-1for £12.00,But they giving deals Buy one get one free ,And they charge will be £24.99(There is no free Pizza extra charge 0.99p)

not a bad £5.99 individual meal deal

There pizzas are good but late delivery is some cases.

Ordered pizza and followed the app which tells you each step of the production and delivery process. When our pizza was out for delivery the driver went off grid for close to half an hour. On contacting the store, they said he only had our order to deliver. When he eventually showed up, I asked him what the hold up was, he replied he was stuck in traffic!?..this was just after 12am..what traffic???... The roads are empty at this time! Hence very cold food.

my wife was craving pizza and we decided to take a stroll there rather than order. it's good place and they have a nice customer service. the attendant attended to is well and made us understand the best offers. we planned buying for my wife but we ended up getting for two (at the price of one). the ISH is they don't have chairs, so we had to wait standing but it's understandable. The waiting space is small, and they probably do not want people staying too long.

Excellent customer service service

Please don't explain how much you care about your customers because everyone knows you are rubbish. Extorting money from online orders for sick people is disgusting. The management of this company is to be fired long time ago.You are pathetic. Never again. Amen.

Yummy pizza and also good service

Just call them to ask for correct address.rude service and hanging up on the phone

the guy with the grey shirt was soo rude , didn’t behave nicely with the customer !

I ordered at 2:00am in store their shift manager named GHULAM was very rude. All remaining staff was helpful everytime. I am regular customer but this was first time i saw such behaviour. Head office should take notice on it as he is affecting other team as well.

The shift manager was soo rude they don’t behave nice

The guy named Ghulam behaviour so rude. He dont know how to talk with the customer. His behaviour is really embarassing for your store. I didnt except this type of behaviour

The shift manager behaviour is soo rude. He didn’t know about the customer service.

Very rude staff!!! I ordered some pizzas and they never came . They said that the driver called me (this is not true, I never received any calls) but they supposed to ring the buzzer

I'm glad the wraps are back, therefore I changed my review from 1 star to 3. However, it's still not worth it of 5 stars because they've implemented a minimum order, and the prices are just too high. On top of a delivery charge too. It used to be a good takeaway place, but now it just seems greedy. I don't like the forced minimum order requirement, because you always end ordering more than you need,and it's a waste.

Had one hair in my pizza, probably the guy that makes, his arms , much hair.

Ordered from just eat delayed by an hour arrived cold. Called the restaurant 3 times to be abused by staff and hung up and told it was my own fault as they called me which they did not. Was vile and in the bin. This place should be shut down and the staff need not just a little training but a whole adjustment. Avoid at all costs you will just lose money time and be spoken down to. Awful beyond belief

On the app it says pick up for £11.49 for a large pizza but won't let me order while I was in the store. Then I asked the guy at the counter how much for a large pizza? Bro told me £14. Basically dominos want me to order online and pay more or pay more at the counter SMH

Dough didn’t seem fresh at all, toppings was very little it’s as if the staff just rushed it all, unless they were short of ingredients which I doubt

I am writing to express my disappointment with the pizza that I recently ordered from your restaurant. Unfortunately, I found a hair inside the pizza, which was not only unappetizing but also a health concern. Aside from the issue with the hair, I also found the pizza to be not tasty. The toppings seemed to be haphazardly placed, and the crust was dry and overcooked. Overall, the pizza did not meet my expectations, especially considering the price I paid for it. I hope that you take this complaint seriously and take measures to prevent similar incidents from happening in the future. As a customer, I expect a certain level of quality and hygiene when it comes to food, and I feel that my experience fell short of that standard.

DIDNT GIVE ME MY GARLIC DIP! FUMING.

Worst experience I had ordered 2 pizzas one of the pizza was over baked and was sticking to the cardboard and atleast need to have a paper underneath the pizza and less cheese ,toppings better to go tops pizza or pizza junction

Pizzas deals are confusing and can't explain properly. Little bluffing for buy 1 get 1 free. Pizzas taste good. Pick up customers service very poor...

Dominos will not do door delivery if you live in flats after 6pm...trouble is I've ordered before during the day, and before that it was policy not to delivery to flats...what a waste of time...First time ordering since July and can't be bothered now...especially when every other food delivery brings straight to the door...FIREAWAY PIZZA do a better service and don't come up with random policies to get out of walking up a couple of flights of stairs.

Twice in a row I got wrong order already, and information who to contact is well hidden, so I ask for contact here. I understand you can run out of something, but then you should have CALLED ME, not just trown whatever you want on my pizza. My number is there for a reason. If I’m ordering two diffrent pizzas, and I recive two basically the same, THEN WHAT’S THE POINT? You cannot just miss a key ingredient, add something completely different and call it a day???

I ordered 4 items last night they delivered only 3.the delivery guy said he would come back with the 4th pizza and he never did. Really disappointed about the quality of customer service you provide. After paying the whole amount they didn't even bother to apologise for their mistake.

I have ordered a veg -A-Roma pizza, where I have got an extra topping, which I have not even added. Actually in our religion we don't eat beef, but in the pizza I ordered I have got meat Balls. This is completely unacceptable.

Stone cold when I got delivered

I ordered to New yorkers and they only gave me one no good Domino's Pizza Luton Town customer services no good there should be a shame

If I could I would give 0 stars ! On the 18/11/2022 at around 0340 HRS my friend placed an order for me and herself on dominos website for a total of £30worth of food that meant to be delivered from Luton- Central store. This store was still open at the time. At 0403HRS as my friend’s phone needed a charge so, I called dominos central to confirm that they have received our order in case if u didn’t we would order from different opened place.The female who picked the phone stated the order was received and it’s being prepared (after checking order number and address). We continued to wait but the pizza was not arriving from a store which is around 10 min drive away. At 0441HRS we made another call to ask how long it would be (again gave the order number and address) we were told this time by a male ‘it’s on its way! 3 minutes’. At 0507HRS we called again as the order was still not delivered. The same male (with Indian accent)on shift said that the store it’s now closed, they will not deliver it, they don’t have our order and that we need to find a number online for a refund department. ( policy states that we need to call store for any issues and refunds clearly domino’s staff don’t know they own policy ridiculous!!!) We complained and asked for an refund as our movie night was ruined and we have been lied too by incompetent and very rude staff! We asked for the male’s name on few occasions during the calls I made and he refused to give his name he hanged the phone up on us in the middle of a sentence after we tried to settle. I never experienced so bad customer service in my life! I felt offended by the way male spoke to us and the way we have been lied to! It is just such a shame that people like that are representing domino’s brand as we were regular customers and now I doubt that we will order from them again!!!! Shame shame shame !

On the 18th of NOVEMBER 2022 approximately 0340 HRS I placed an order for me and my friend on dominos website for a total of £30 (after discount) worth of food that meant to be delivered from Luton- Central store. Central store was open for online orders and delivery at the time. At 0403HRS as my phone needed a charge, my friend called dominos central to confirm that they have received our order. Just in case if they couldn’t make it we would order from another store. The female who picked the phone assured us that the order was received and it’s being prepared (we produced the order number and address). We waited patiently but the pizza was not arriving from a store located nearby. At 0441HRS we made another call to ask how long it would be (again gave the order number and address) we were told this time by a male ‘it’s on its way! 3 minutes’. At 0507HRS we called again as the order was still not with us and the same male on shift said that the store it’s now closed and that we need to find a number online for a refund department. We complained and asked for an immediate refund as our movie night was ruined and we have been lied too by incompetent staff! So we asked for the male’s name and after he refused to give his name he hanged the phone up on us in the middle of a sentence after we tried to settle. Checked dominos policy online and it states that if you need a refund, you call the store first…. Seems that staff at dominos Luton Central does not know what they are talking about… Called again next day and spoke to the manager that gave his name as Adhil/ Adil. He politely explained that he only works part- time and he is unable to process a refund. Called back again today, explained the situation and provided all the relevant details. Male on the phone who introduced himself as a manager (male with Indian accent- no name at this point) said that he needs to investigate it and that he would call me back as he cannot find my order. When I said that I am not happy as I don’t have all the time in the world to be keep calling Domino’s to ask for my money back, the money I need to work hard on to earn…the male than said in the rudest way possible ‘you can complain if you want. BYE!’ and he hanged the phone up on me! I then knew that he was probably the same male who lied to us the day I made the order! I called back to get his name this time and a female picked up the phone. I explained that I called 5 minutes ago and that I need a name of the male manager that I spoke to. I could hear the manager with the Indian accent in the background telling the female what to say! She said his name was Adhil/Adil…!!! I said that I spoke to the manager who said his name was Adhil/Adil yesterday and he had Luton accent!! I said to give me the manager to the phone as I can hear him in the background. The male with the Indian accent said then his name was Joah? And he hanged the phone up again. Just thought I will share this with everyone as this is actually ridiculous situation, lack of customer service and no respect to persons money. Why do I as a customer need to waste my free time calling someone to get the money back that I payed for a service which I have not received!

Excellent experience with friendly staff.

We ordered our dinner from here and asked them to ring on the number given in profile. They marked my order delivered after an hour saying (rudely) your number didn’t work so pay us more for redelivery, when I said them to check the number again he went aggressively rude and said give me right number then even though my profile got my right number on it It’s been more than 70 minutes still no delivery. Horrible service Better not waste your money and time

Order take way Veggie pizza without tomato, they made the mistake ( pizza come out with tomato) Still sell me the pizza with full price And the manager saying we can make new pizza wait 30mins , or buy this pizza for full price only cash Cusomer service is 0 ( from now I will using topps pizza )

Worst delivery ever, taking more than 1 hour, very unprofessional staff , 1 star for customers service

I preferred this place before when there were more choices. But apart from this, the staff is nice.

We had a meeting taking place in our offices and ordered a total of 23 pizza's. They arrived on time and nice & hot. The driver was polite and friendly. We will definitely use them again and would recommend.

I had ordered pizzas for my staff it did not meet my staffs expectations, rude driver, food wasn’t as described. TOPS PIZZA was fare better in every way that I can’t even describe. Better service, more choices,Delicious food. Five stars all the way.

Order first time from this place and very happy with ny order. Tryed there full house small pizza. Big enough for 1 person. Also got garlic and honey mustard dips both good.

Tasty pizzas but no sauce included like they used to do. For that reason I give only 3 stars

Staff was not very happy all just standing there customer service was not very good the guy befor us had to ask if that was his pizza that was just sat there

Poor costumer service waiting 3 hours for pizza and Eva was very rude over the phone and keep cutting the phone each I ask for time they sed 15 minutes but is take 3 hours

Awful service in store. Ordered for collection and went in to collect. Didn't even get acknowledged by staff for 10 minutes while they were all pacing around mumbling to eachother. Could see my order on the side ready for collection but no one spoke to me. A disgrace to the brand.

It's hard to cockup a dominoes You kno what your getting

Ordered a tandoori chicken large pizza… during eating found there were 4-5 slices of chiken on it and rest all rubbish green peeper making a taste like dessert. Shame on your generosity. If You people show such greed on amount of toppings better close this business and open a pound shop. Worse experice. Dont defame name of Dominoes.

i ordered garliz pizza bread at 9pm on 31st dec 2021 he give magaritw pizza with 2 garlic dips and 500ml coke

Went in to do an order as BOGOF on any size pizza for walk ins. And tasted great. A bit of a wait but definitely worth it. Allergy information is placed on the counter as well to see for allergy information 😉

I'd give negative if I could, cold pizzas delivered going on trips around Luton, rude driver and rude manager, worse ever and will never go back, waste of time and waste of money

Very fast delivery and polite driver. Pizza could have done with another min or two cooking time Thats why 4 stars and not 5 stars.

Great food but they don't provide sauce for free.

Got a deal and it was VERY VERY POOR

Very poor quality pizza. Always have to go down the street to collect pizza from the drivers,they never deliver to the door. Still waiting for a refund for cold pizza and melted ice cream from more than a month ago, but doubt I'll get it.

Two chicken wings delivered as a bone and tomato sauce was missing even though I have added two types of tomato sauces

Excellent pizza... Specially the dough has a unique taste (fibre rich) nd feels good....... I only tried their tandoori wbich is halal as well by the way, i m sure other flavors are as good too.

Fantastic dominos. Always a good service, and never any issues. Completely professional and reliable.

I love their Pizza. Excellent service.

Good but don't offer pizza to anyone who has allergy or at least can't guarantee it

Tried to find proper Halal Food But not confirmed here So left the place I dont know the detailed menu Wether suitable for vegetarian and/or pure authentic halal options available here or not So be careful and ask what u mean and what u need before placing the order Thanks

Customer service needs to improve and friendliness! Pizzas don't taste very good as they used too, needs big improvement!

Excellent pizzas, cannot fault taste. However, even largest is smaller than papa John XL. High prices vs competition

More than happy with my order , fast and hot , everything as expected , more than happy to recommend to everyone , my wife loves to make all the orders , we always receive what we ordered , any preferences , they make sure to be as you wish 👊

Dobre jedzenie i przystępne ceny

Amazing service very friendly staff,

I have ordered my pizza and DOMINOS did not deliver that!! After the call they said ''we were trying to deliver''. That's joke or what?! Im at home waiting for them and they don't care about customer at all. During the phone call person just hang up and never respond anymore. They steal my money and they don;t want to give it back!! DO NOT ORDER FROM THIS PLACE!!

Bad Customer service! Ordered online on the deal buy one get one free pizza. Paid full price for both pizzas. Rang them to say I paid for both pizzas when one should of been free, man told me not a problem next time I order I will be delivered a free pizza, called next day to try and get the pizza different man on the phone, told me no he will have to speak to co worker. Said can I speak to the manager no manger about to talk to. Said he’s manger won’t be in till 6 and he will call me at 6. No call. Called next day to see if I’m able to revive my free pizza was told no asked if I can speak to manger, no manager till Thursday. He said this is not my matter and hung up the phone ! Very very poor customer service. Whoever was working on phones at Luton store and around half 8 27/01/2020 are very rude !

wish they had a minus star rating as they would definitely get a minus revue will be contacting their head office about there service and customer service

The pizza are really good and delicious on thing I love is the calzone pizza which is my favourite. If you are emergency services they do give you a special discount. 👌👌👌

bad service that didn't come at 5 o'clock but wanted delivery at 3pm at night

Took more than an hour for delivery. Very rude customer service!

Lovely customer service and open to new ideas about tech 11/10

Less Items for Vegan People. Like India, No Cheez Brust :(

My favourite pizza is Domino's . I can have the whole large size pizza just for myslef. They cook dough perfectly. Yummm🤪

Did the guy who cut my pizza have Parkinson's disease

The food is nice but a bit expensive

Expensive and it is just eatable

Had a terrible experience with the delivery deliver, been a regular customer since a very long time and very disappointed with dominoes Luton central, thinking to file a formal complaint. She literally throwed the food at us, and constantly rang the bell where it took 5 seconds to answer the door. The franchise should be more careful in recruiting driver, I mean we don't expect a top class customer service but at the least not throw your food at he customer. Very disappointed never gonna order from this store. I'd recommend fellow customers to take actions against such incidents.

Can't go wrong with Domino's great quality even if it means paying a couple quid extra here and there I don't mind

So many times I eat vegetables pizza

Pretty expensive standard menu, but better value during the week if you can use a deal offer.

If I could give no stars I would. Called at 11.45pm on 11.4.19 to order pizza (just so you know who you are) got put on hold and left there for over 10 minutes. So I put the phone down. Waited 5 minutes and called again. Same man answered phone and said can you hold. I said to him you already put me on hold and left me there for over 10 minutes and asked him to not forget about me this time. He said okay and as opposed to putting me back on hold he put the phone down. Bad customer service and a waste of time. Won't be using them again and in future will use papa Johns.

They offer smaller pizza than before but the prices keep increasing !!!!!!!! NO THANKS

Splendid service, they were prompt and had a polite attitude

It is expensive but the people and the food is pleasant.

Ordered pizza from here and not satisfied at all. Not sure if they're really busy and just rushed it all, but it just didn't taste like "Dominos"! Had from other branches and have been very satisfied in the past.

Goood place and good food to.thx

Very nice food & customer services

So disappointed... don’t remember when I was eat pizza which don’t have flavor/ taste at all 👎 definitely I do not recommend this place anyone 👎👎👎👎 waste money

The people that work there are the most incompetent people I have ever dealt with, the level of English spoken in this place is horrendous, I don't know how they manage to get anything done. I spent 20 minutes on the phone with one of the freshies that work here because he didn't speak English and they didn't know how to work the till system properly, I would definitely not trust the hygiene in this place, it's run like a sweat shop.

Poor delivery and the pizza is not good and expensive aswell

I'm from out of the country and decided to order pizza for a late dinner. I patiently waited as I knew it was late and they probably had a limited staff. After an hour of waiting I called to get a status and I was immediately given an attitude because of having an international number. Apparently they couldn't find the address. It's a bit surprising if you ask me since they're website gave me the address? The delivery form is different then what I'm use to (USA) I didn't even ype the addresse, the websit had a list of address to select from... After the attitude I asked the guy what was going to happen, he quickly said that I needed to go pick it up. At that point I was flustered and just asked for a refund as having to pick up the pizza defeated the whole purpose of ordering. The guy told me that they would not refund/cancel the order because they had made it.. I was left speachless. Safe to say I'll be disputing the transaction with my credit card. I disagree paying for something that I never received, especially when they didn't try to provide an alternate solution.

The meal was nice well worth what I had

Very bad customer service. The worst ever.

Tasty and fresh always good presentation

No clue what many people are talking about. These guys really do hard work. They tried to fix my situation and, even though I ended up ordering close to closing, they did such an amazing job. These people deserve so much respect, I will happily order from them when I crave something quick!