Nando's Liverpool - Stonedale in Liverpool

Food was average but not amazing this time, service had a lot to be desired but the part that last me flabbergasted was overhearing an employee bragging about getting a trainee fired where he lied and played a victim.

I was sick after my food and felt sick for 2days

The best Nando’s in town, food is always delicious and big portions, halloumi is just perfect 🥰

Fast food! Just an ordinary fast food.

Ordered deliveroo. They sent my sides and no burger. Refused to help and kept pushing back to deliveroo. Their mistake but i have to make calls to deliveroo and ask them to ask nandos to remake then redeliver. Original delivery taking 1h.. Disgusting. £58 to eat rice and a cold piece of garlic bread.

I was so shocked at how bad the food at Nando’s is I hear everyone always raving about the place and thought you know what let’s try it for the first time. I got the chicken butterfly with medium periperi and side of mash and broccoli the chicken itself was appalling I mean there was next to no sauce and all you could taste was this burnt charred flavour I ended up leaving nearly all of the chicken. The broccoli was harder than the plate the only redeemable bit was the tiny portion of mash and the drink I got with the meal. Never in my life have I sent food back and I came very close to it today.

Just wanted to say how kind and friendly one of the workers Ryan was! He was lovely always coming over checking up and going out of his way to give good customer service! Made the experience so much better I hope Ryan gets lost of praise as it’s truly deserved!

Great place and even better staff. We are visiting from the US and don’t have a Nandos near us. So the lovely guy behind the til gave us a gift to take back. Supers customer service and amazing food

Was beautiful the burrito, but my avocado on it was missing, I was not informed till I was eating it, and then no discount added, as you know if you ask extra avocado they will charge you... So why not remove it from your bill ? As burrito with 2 sides it's nearly £18 And nearly £5 for a drink, yes it's unlimited, but it's from draft, taste it's well... I closed orange Fanta and was likely a schewps Everything else was ok, but

Really lovely place, a group of us went after work, so easy to order and not a long waiting time for food to arrive, chicken livers .....amazing!!

Very nice place food very nice staff were brilliant

Good service and delicious food. My main dish came out within five minutes, which amazed me. Initially couldn’t find the restaurant as Google Maps brought me to a different building

The best service I have ever received in a Nando’s. The ladies on shift when I came here were so lovely and so attentive. The gas in the drinks machine had a problem and they sorted it straight away. Couldn’t fault any of them. And of course the food was brilliant as always

As usual nandos offers a great product at a great price, although prices have been sneaking upwards recently. Service was mostly excellent, food was great Only small issues are that it is cold in during most months, probably due to high roof (i leave my coat on and i dont think I am nesh). There is a bit of a queue during peak times, and for some reason of late, when we order a nandinos (kids) meal, they always bring out the ice cream before any other food. They do take it back after they our look if confusion (I think they might just put the bowl in the freezer until later). After writing the above review I read other peoples review and was supprised to see so many negative comments as I go to this nandos at least once a month and dont have any of the issue I see mentioned, and find it on par or better than Aintree and St helens Nandos.

Me and My family had eating here to find a hair in my chicken from one of the kitchen staff. They sent my complaint to head office and I was offered a £10 gift card for nandos by a ladie called imogen. Which didn't even cover 1 meal so this shows to me this must happen all the time. Stay clear

Me and My family had eating here to find a hair in my chicken from one of the kitchen staff. They sent my complaint to head office and I was offered a £10 gift card for nandos by a ladie called imogen. Which didn't even cover 1 meal so this shows to me this must happen all the time. Stay clear

Visited stonedale for dinner today, was greeted by a lovely lady named Courtney, her customer service was excellent. She made the visit very pleasant and ensured that we had everything we needed . Thankyou

I'm trying to make an order online they'r website doesn't work 😡

Staff are friendly and helpful, food is simple and comes out quick

Terrible customer service. Not a good response from the waiters.

Good service and good quality. Parking available. Would be good if they give deliveries from inside as it gets wet

I go here regularly on the way to the Game. You know what you are getting. Restaurant was previously poor Frankie & Bennies and is now modern stylish Nandos. It is always busy and seems they love a cheeky Nandos up on Merseyside. It js matchday so wonder if that’s why it’s busy.

Visiting Nando's is always a delight, but the true star of the show is undoubtedly Joe. Much like SpongeBob crafting his Krabby Patties with love and care, Joe brings that same level of dedication to every dish he prepares. His attention to detail and passion for his craft elevate the dining experience to a whole new level. Just as SpongeBob's Krabby Patties are known for their exceptional taste when made with heart, Joe's creations at Nando's carry that same magical touch. The flavors are not just ingredients mixed together; they are a symphony of taste crafted with precision. Joe's commitment to excellence is evident in every bite, making each visit to Nando's a truly unforgettable experience. Kudos to Joe for turning a meal into a culinary masterpiece!

Only accepts card payments every other Nando’s accepts cash boycott

Clean, great food, excellent service

Very cold in the restaurant felt like they had air conditioning on cold

Fast service great staff and a very clean store. Gets quite packed on a Friday and Saturday evening. Down side is it's a cashless store.

Not very good food was not that nice ether

As I ordered my food , I seen people after me getting their food when I ask the staff they said sorry we are too busy, hh that not an excuse to use it for customer, and 2 munits later one of the staff came saying your food will be out in 20 to 30 munits hhh now I been waiting for my food one hour and half and food was cold

Good food friendly staff. Looks a bit different inside to your standard Nando’s, triple height ceiling, with cool lights.

The best Nando’s I’ve ever had. I think the food was really fresh. Georgina was so approachable and caring and I’d definitely come back here after work for dinner again

I ate here today, food was great and the staff were absolutely lovely! Really enjoyed the hospitality 👍

I've had a really lovely experience tonight in Nandos Stonedale. I was immediately made very welcome by first Hannah who greeted me and then Cara who served me. Both of them took time to chat, and spend a little time making me feel at home. I'm travelling solo and don't always enjoy eating on my own, and I almost didn't go in, but I am really glad I did! They made me feel really not weird for being on my own. They took time to explain how things worked, they checked up on me and stopped to chat when they passed by. They're both an asset to your staff.

I would not waste my money the food was cold and the place was super unclean leaving food all over the floor and just generally messy

Visited yesterday on Easter Sunday there was about 4 tables in no more than 10 people in total so no exuse , food was absolutely freezing chips were warmed up & the coke was flat will never visit again

Super food, top service, clean place. Manager super helpful with food allergies. Would highly recommend.

Food was very nice, staff were very helpful, but it did take a whole fir the food to arrive.

Family get-together. Great food, service and restaurant. Best nando's I've been in. Great location. ❤️

Food arrived hot but the restaurant itself was freezing couldn’t wIt to get back in the car to warm up.

Had to wait 15 minutes for a table but the place was packed, ordered on the app food was tasty as usual took about 30 minutes to arrive all staff friendly

Food was luke warm at best. Couldn't be bothered complaining just won't go back.

Very bad customer service. Avoid by all means. I was told to wait for 30 minutes before they could take my takeaway order, that is not the time to cook the food, just for my order to be added to the system 😅.... poor poor service 😢

The food was ready when I went to pick it up at the right time but was a bit cold. The chips especially tasted like they’d been sitting for quite a while which was a let down. The Spiced Grains & Butternut Squash salad clearly has feta on the website and doesn’t look like the picture on the website either, but at least it didn’t taste bad. Staff were nice when I picked up my order.

Never had a bad meal. Nando’s stonedale staff are lovely. Not too expensive. Well worth the visit. Thanks 😊

Very disappointed it was my daughters Birthday so we telephone order an got order wrong an was cold an very greasy an they had no corn on cob so they put brownies in order instead we weren't ask an would liked money back instead,

Don't bother, go to kfc next door. Arrived at 20:30 made an order through the app, only got our starter at 21:15 (Hummus + bread), waited another 30 minutes and then complained to staff about the wait. Staff told us that apparently our food had been in the window for 26 minutes but no one had bothered to bring it to us. If the wait had been 5 minutes longer we would of asked for a refund and gone to kfc next door. Hard hard hard avoid, won't be coming back anytime soon.

Love Nandos, great staff brill food can't go wrong

The most incompetent ignorant staff I’ve ever encountered. Ordered on the app. Food arrived along with dirty plates asked for clean plates and 2 pots of sauce. Server arrived I offered the £1.50 in cash…turns out its card only. Pulls my card out and her machines not working. Told you can’t have and that’s it in a very abrupt manner! I ask for the manager she arrives and was more ignorant than the server. 10 minutes have now passed the uneaten food is now cold, I’d have a long wait for more chicken as she only allows staff to cook small batches so I ask for a full refund, she can’t send me a confirmation email for at least 24 hours and the refund would be 10 days! I point out that email is instant, I’ve not had what I’ve paid for. So she decided to just storm off as she didn’t want to listen to what I had to say! NEVER EVER AGAIN WILL I GO BACK TO NANDOS. And tomorrow morning I WILL be contacting Environmental Health, Trading Standards and Nando’s head office!!

Ordered a takeaway via Deliveroo but Deliveroo messed up the delivery and it never showed! Phoned the store and Nando's were great even though it was Deliveroo's fault. Shout out to Ian who was beyond helpful and sorted out the replacement meal for us in a timely fashion. Most helpful Nando's I've ever been to.

Awful. How do a company as large as Nando’s get away with opening restaurants selling fulll price food but appalling service. And then employing rude Mancunians In liverpool ? Will stick to Southport in future.

Wonderful restaurant, delicious food, friendly staff, quick service, great value.

Quick service, easy to get to. Food is what you'd expect from nandos

Always a friendly atmosphere when we've been, food is always lovely and have never waited too long to be seated or served

Good, spacious, nice ambience, good service

I've been here tonight for tea, the chicken was so greasy I couldn't eat any of it, i actually feel sick now I am home like I might vomit. There was grease all over the plate off the chicken and it just tasted of oil, ive been here once before and it was nice but whoever was the chef today needs to rethink how their cooking!! Ill be back at nandos again but definitely this one!!

Had eaten in previously, but this time tried takeaway. Food to same high standards as eat in. Noneed to order ahead either, which is always good for spur of the moment choices.

The staff here are all really lovely, there is plenty of parking and the food always seems to be cooked as expected here, this doesn't seem to be the case in most nando's anymore but this one is honestly the best I've been to so far. Please don't change.

Can't use cash, eve on till was helpful and polite. Food was nice

Great service as usual. Staff are attentive and couldn’t do more for

Great service fast and didn’t need to wait long it wasn’t very busy but was nice to just be sat down and not have the wait but what a fantastic place the staff seem to work together well and make sure everything runs smoothly

you don't except cash. that's awful. i thought i would treat my niece and her friend to the new Nando's only to be turned away because i only had cash. (my card is broke so waiting for new one). i felt awful and had to take them somewhere else. i will not be returning

Decent grub. Expensive for what you get but the chicken was cooked well and the chips were crispy. Did feel hungry a couple of hours after eating it. Nice building, friendly staff. Will be back.

Fantastic place. Got an extra side for waiting 20min, the staff is very helpful and nice, food is lovely.

Free parking for Diners. Food was great tasty chicken!!

Customer service was amazing. Staff were so attentive. The food was hot and fresh and the restaurant was very clean. Will defo be coming here again.

Wouldn't go again. Place itself is clean enough but food is just meh. Wrap was very small for the price, hardly any chicken and just luke warm. Chips were ok. I got given a very dented can of coke so got that swapped. It was my childs first time in Nandos but unfortunately wont be going back anytime soon.

Absolutely shameful orders a plain hot wrap put salad on it now have to drive back and get a new one wouldn’t recommend

Worst Nando's ever, attitude of staff is that they are doing you a favour and zero customer service. KFC is half the price and thirty seconds away.

Great food staff are excellent take cash with you for a tip its all card 👍

Very beautiful decor. Good ambience. Open kitchen concept. Chicken grilled to perfection. Please ignore all the 1 star ratings of bitter c*** saying they cant book a table. Its rate the resto food and place, not rate your self entitlement.

Clean food was nice and staff were very helpful

Really nice food and good service.

No garlic bread but otherwise usual standard of good food

Lovely building but service is still too slow despite being open for a couple of months now and even additional leaflet being provided stating service may take 25 mins. I think we waited at least 40 mins before our food arrived.

Food was disgusting,tables small for a family. Never would go back!!!!! Stay away

Went here for a surprise meal. A wonderful gem right on our doorstep! Food was delicious and hot, restaurant was very clean, staff attentive, very helpful and friendly, service was very quick. Good value for money. Gets busy Friday/Saturday/Sunday.

Having seen the reviews I didn't know what to expect but the experience was excellent. Clean restaurant, prompt service, really good food and friendly staff. Ordered on the app using the QR code and everything just appeared. Spot on.

Food is alright but it's freezing in here. No one cares.

Very slow service with lots of mistakes

It's as good as any Nando's is really. It can be as little interaction with staff, if you're concerned about limiting contact as you can order and pay through the app/website. Clean, efficient and the usual Nandos menu and quality.

I’m glad there’s a new Nando’s but when we visited it wasn’t great. We placed our order but we didn’t get any cutlery, or the drinks or sauces that we ordered. We had to ask for all of these. When the food arrived it wasn’t very warm and I didn’t want to bother the staff again. The place was less then half full. Hopefully it gets better in time, otherwise will continue to go to the aintree Nando’s instead.

Wish I could give this place a 0. Absolutely disgusting service tonight. 40 minute wait for food and it came out cold. sent it back and it came back with no chicken in the pitta, yep no chicken. no apology from the actual manager and made to feel like we weren't welcome with no one coming to check on us at all, all staff diverting the other way around the restaurant. awful customer service with staff muttering when putting plates down, not even bothered about their customers. Was told the meal would be refunded by the supervisor who couldn't be bothered to come tell us themselves. only had 1 meal refunded. we will be taking this further. Even the ladies, who came in after us, on the table next to ours, said their food was appalling and wouldn't be returning and their food came before ours as well. If I was you, go to Aintree, 1000 times better.

Second time going here and was a little bit disappointed because our first visit was fantastic, this time we didn't have to wait to get in which was a plus but the food was not on the same level, mains came out in record time but felt rushed, we then ordered wings and most of them tasted burnt more than charred, staff walked past the table multiple times leaving empty plates at the table, will definitely go again as I believe they will get better in time.

Cant book a table,phone not answered,what kind of place is this,a total joke

Slow and not very polite or friendly service service, the double chicken wrap having barely any chicken in. Had two poor meals here, will go to a different nandos in future.

Me and my son called to this branch was told there was a 45min wait so they took my number and said I would get a text when our table was ready, over an hour later still no text giving it was a Friday and busy we went back in to be told our table was cancelled for some reason (no apologies) told they could add us back and it would be 20 minutes.... 30 minutes later still no text! Just came back home with a very disappointed child!

Seems like they had a few teething problems when they first opened but that doesnt seem to be a problem now. Lovely food. Staff were lovely and will be back again.

Considering this restaurant has very recently opened, it is so very well ran! We arrived and were told there was a 45 minute wait. We love Nandos, so didn't mind waiting in the car. A text came through saying our table was ready within 20 mins. Food was fresh, service was fast & efficient, waiting staff were accommodating & we will definitely be returning. Considering that this store has literally just opened with a lot of newly trained staff, they done very well and service was great. Would definitely recommend a visit!

My boyfriend and I went to go for our anniversary. You can't book tables so we turned up at half 3 to be told that they weren't taking any more people in as they close at 4pm. Nowhere online, on the website or at the store did it say they closed at 4pm on this day (it's not a bank holiday or anything just a normal working day). It says they are open until 10pm. It's only just opened and flooded with negative reviews on Google already. Says it all really...

They had no peri salt,no perinaisse but didn't say at the counter ,we had to ask for our glasses for our drinks.we had to wait 40minutes to be allowed in and when we got in there was loads of empty tables

Tried to book online but this isn't something Nandos offer. Called the restaurant to double check to be told "there's plenty of tables, don't worry". Got there an hour or so later to 3/4 of the restaurant empty to be told they weren't taking any walk ins.. we were going the cinema and out for a meal due to it being our 15 year anniversary and child free for the first time in ages. Didn't have enough time to drive to the Aintree branch. We were SO gutted 😔 McDonald's in the car didn't have the same feel 😢

Lovely food and lovely staff. Had an issue trying to use my giftcard, as you can't use the app so I went up to the till and it said my giftcard was invalid (when it wasn't) - I would like to thank Ian and the team for being so accommodating and sorting this out for me. It is newly opened so obviously having teething problems but would definitley return because of the helpful staff.

Chicken was not well spiced, and tasted burnt, like they did not clean regularly the grill

Went to nandos stone bridge on monday 13 december first time ever asked for menu and manager came to table went through what was available We ordered and our meal was brought quickly and was delicious When we asked for bill we received it with act of kindness written on The manager explained the bill had been covered by them This really cheered my sister and myself up as we had just come from the cemetary after visiting our sisters grave Huge thank You to nandos for cheering us up

Ordered food got starter and drinks in timely manner. However after waiting 35 mins had to ask where our order was was told system crashed and wiped our order off so been waiting for nothing, so would have to cook it from the start. Not only that had to be in work and because of the error on there behalf now having to get a take out in order to get to work!! Wouldn't come back here!

Absolute joke just tried getting a table at 7.30pm place is empty said not taking anymore people in the orders are backed up. Must of been about 20 people in there if that. Not been open long probably won’t be much longer. 😧

Arrived to find the restaurant half empty with plenty of tables available. Then to be told the wait was at least an hour and you can't wait in the restaurant. I could understand if the restaurant was super busy but there were plenty of tables available. Can't see this place lasting and it's only just opened.

Couldn't book a table online. Turned up with only a small party of 2. Half the restaurant empty and told it would be an hour wait. Couldn't wait in the restaurant either. A bit of a joke really.

Couldn't book a table via the app, website or branch telephone. Turned up in person instead with my wife and a hungry four-year-old only to be told it would be a 45 min wait for a table despite there clearly being numerous tables free and the restaurant not looking all that busy. Bizarre.

Waited ages for food people who came after us ate before us and left when we finally got our food one of our party was missing most of their order