Nando's - Lakeside in Thurrock

Junaid was lovely and delivered great customer service. It was a lovely experience.

We want to express our sincere appreciation for MEGAN, RITA, and JUNAID at NANDO'S LAKESIDE- THE BROADWALK. Their customer service during a recent challenging situation was truly commendable (Saturday the 2nd 2024). They handled the matter with professionalism, efficiency, and genuine care. Their efforts did not go unnoticed and were greatly appreciated. Thank you again for a job well done!

Rita’s service is awful, so rude. BILLY ON THE OTHER HAND…. Amazing guy.. 10/10

Extremely rude and unprofessional young lady with glasses , uncaring and super disrespectful towards all customers . You could tell she didn’t want to be there and lacks customer service skills.

I would like to rate Billy’s service. He is very bubbly, engaging and welcoming. The queue builds up and his customer service continues to shine at an impeccable standard. Keep employing colleagues like this please !

Food was cold by the time it came.

Went in to have lunch, i have the blue light card and in the app it shows i can get a little discount so went ahead and asked for it in the till. I was for asked ID which I provided and then I was told unfortunately it’s only for emergency workers which I don’t understand because if it’s showing in the app I can get a discount and in the shop they say you can’t have it, it doesn’t make sense. We have the blue light card for a reason so I don’t understand why would they refuse to give the discount. Very disappointing and felt very intimidated and it’s a hut discriminating as well to be honest. Not going back again in there after this experience

Delicious food, very clean place Ben has high customer service skills was very helpful and polite. Highly recommended !!!

Good food as you'd expect from Nandos, took a little while for someone to come to the front to show us in but wasn't much to complain about. Only real complaint was small insects in our water, we suspect they either flew in at some point during the meal or were at the bottom of the cups from the get go.

Food came to us cold. So sent it back then we had the RUDE manager Shaun charge in our faces accusing us of lying that it wasn’t cold. When I stated we wouldn’t send it back if it wasn’t cold he proceeded to be rude and try to push us into backing down. Will not be going back to this one thanks to Shaun. I’ll stick to basildon.

Typical Nandos, nice food with reasonable service

Were short staffed, waiting times were lengthy and food was under cooked. When asked for it to be cooked properly, we were given burnt chicken.

Great views over the lake if you sit outside... Food good and very busy at the weekend but worth it..👍

The whole family enjoyed the lunch.

I find it very disgusting to show your underwear in front of everyone, no one is interested in seeing that. And you cook 🤦‍♂️. The rest of the staff was good, but this one needs some education. One star because management finds this acceptable

absolutely amazing hot and fresh nice staff can’t not ask for any more

The worst Nando’s I’ve been to. My order of a ‘medium’ chicken was brought up with extra hot flags in it. After telling them it was wrong, they told me it was just the flags that were wrong the chicken was ‘medium’. The chicken was not medium, they just couldn’t be bothered to recook. My brothers chicken was also not cooked properly, pink bits everywhere. avoid this particular Nando’s, waste of money. Staff can’t be bothered either.

Ordered whole chicken when they brought it. it was cooked properly so I asked very nicely for new chicken since I’m not happy with this one and the manger came start giving us attitude and saying the chicken is cooked and saying that nothing is wrong with the food. The women manger I’m not sure if she is the manger.

Your Lakeside Boardwalk restaurant is a disgrace managed by Chris. We visited tonight a birthday treat and 20 mins later was told by an employee that they had no meat on the bone ready at all and it had just been put into the oven. She said it would take an additional 40 to 50 minutes before it was ready. We were not told this when paying (served by Chris )as we were short of time and would have eaten elsewhere where basic ingredients were ready and customer service existed. The Manager didn’t offer us a free starter to placate us so we asked for our money back. As we had paid part gift card and part credit card the Manager Chris didn’t have a clue how to refund us so in the end took our details on a piece of till roll and said we would be sent a code that we could use in a restaurant to the value . The guy was absolutely clueless and his customer service atrocious . This was meant to be a birthday celebration instead turned into a Nightmare. Stay away from this restaurant as they have no idea how to run it . Chris the Manager is a disgrace and needs suspending

Really lovely Nandos. The best Nandos food I have had and it was my birthday so that made it even better. I loved the fact the server gave my toddler crayons and a colouring sheet. This kept him entertained so we could eat our food and he could eat aswell whilst being occupied. Not given it 5* only because it does feel slightly crammed in there but overall nice place come early though.

Such a lovely place to it, inside and outside. When it’s warm I forget that I’m sitting in England- it’s that nice. Great hot food as always and very attentive staff.

Poor service Been told to wait for table for about 20-25 but 1 hour later and around 20 people being sited we was still waiting and when asked what is happening she told us no table free yet for 5 people, but outside she had 2 tables empty all the time we were waiting. We went to Bella Italia where service is better and staff know how to communicate and look after customer.

Not Halal!! There are 3 Nando’s in close proximity and not a single one is Halal.

Really rude girl called Lauren worked behind the till, worst attitude i’ve ever seen. By the time I sat down and ate, my experience was completely ruined.

Good meal and customer service was excellent

Been here a couple of times, on every occasion the staff out shine themselves. The staff are very welcoming and helpful. Upon our first visit we were served by Lewis and because of his phenomenal customer services skills we decided to visit again during the same week, but with more guests. We still had the privilege of being served by Lewis upon our second visit, he excelled once again. Lewis was very attentive and very assistive. I would definitely recommend you visit this place as it is a hidden gem, which is situated in such a beautiful setting. Keep up the good work team, can't wait to visit again very soon.

One of the best nandos i have ever visited. Quality of the food was amazing and service was fantastic would Highly recommend

We had the lovely Sarah take care of us and she even brought over some free loaded fries!!! Amazing time and lovely friendly staff 🙌🏼

Brilliant service at a busy time, although despite how busy it was, a table was allocated easily by Megan, many thanks to her. After ordering, the food took around 5 minutes to arrive which is outstanding as it was busy. The food was really nice and I would definitely eat here again.

The drinks are heavily watered down. Considering you’re charging over £3 for a refillable drink, I would expect it to at least be worth £3. You might as well ask for tap water for free because the Coke Zero is just as tasteless. My garlic bread was burnt which was disappointing.

Went here today for some lunch, wasn't too busy so seemed ideal for a quick stop. Me and my friend both ordered on the app - my friends food came very quickly, waited ages for mine - could actually see it sitting on the counter for a good 15 minutes, the waiters were all standing around not doing much at all whilst many food orders sat on the side. I ended up having to ask a waiter to check on my food and it was the plate that had just been sitting there, so when it wasn't hot anymore by the time I got it. In addition to this when I went to get a drink the women at front of house turned and almost knocked out of my hands and didn't even acknowledge me let alone apologise for crashing into me. Not very impressed with the service considering it wasn't even that busy when we arrived.

This is one of the busiest Nando's have been, The environment by the lake is wonderful if you don't mind waiting. The food is at a good standard and serve at a good pace. The things that make this place score so poor is the standard of cleanest of plates and cutlery, no one wipes them once wash?

Nando's Lakeside offers a delightful dining experience! From their flavorful peri-peri chicken to their friendly service, every visit is a treat!

They forgot one of our meals on a table of 3 so by the time it came after we had to ask, the food wasn't very hot! It was never a great place by any means but I cannot begin to understand why people queue for nandos in the cold! I rather go hungry. Drinks were flat and kids were climbing over the booths.. wasn't my choice to eat here, haven't done it in years, won't do again for sometime, hopefully !

Nice place. Busy. Food could have been hotter. Left on pass too long and some of the areas did not have the lights on above . Apart from temperature food was good.

Great afternoon with friends from school

Quite busy which tells that they have what people want. It was overcrowded, I can’t be angry with that. The chicken was undercooked, I got my food to go, had to toss it in the air fryer when I got home. The staff were very nice and in high spirits. Will definitely be visiting again.

Popped in on a Saturday night and we didn't have to wait for a table. We ordered on the app and the drinks were very slow to come out, they only arrived just before the food.

It was like every nandos I've been to. Good food, nice staff. Atmosphere was very laid back. No complaints.

Awesome. The food arrived in a short space time after placing the order. Chicken was cooked to their usual standard. No real seasoning but the sauce makes up for it.

hanat ,tomi, grace great service and help and the food was amazing , highly recommend!

The food is not as good as the other nandos we've been but the staff are very friendly

Very busy and loud and the food took very long

Great place to be. Good food. Great services from the staff. Neat environment. Loved it.

Great interiors, great food, great service!

This is probably one of my favourite restaurants to eat out at! The staff are extremely kind, helpful and polite! Definitely coming here again!

Ignorant hostess! we were standing waiting for our table with other people, but she claimed she called our names, but she never did! Instead of apologising, she was arguing. Anyway more shocking was the kitchen, while waiting to order at the counter, I saw one of the team members making a burger, using her hand to lay down the salad, then using her hand to scratch her lower back and then using the same to spread the sauce on the burger 🤮! Felt sorry for whoever ordered that burger.

Thank you so much Magda for taking a lot of precaution with my allergy which made me feel so comfortable and confident. Even multiple thanks won’t be enough. Will definitely be returning when I’m around the area and will definitely recommend 😊 x

Your store is one of the best around very clean staff friendly and the food was lovely the young man who served our food to our table was called billy he was very polite and made us feel very welcome he’s a credit to your team it’s a shame not all Nando’s are as nice as your store will definitely be returning again 👍

The staff, Brianna was of great help and made us feel welcome and we enjoyed the food. She's what hospitality is about. Thanks so much.

Very good nandos, everything you expect from this franchise to a high standard. Nice and clean and friendly and the food very good..well done Boardwalk ✔ lakeside

Always great food and lovely helpful staff!

Very busy great staff great food

Great place to eat, i recommend a whole chicken if your area big eater like me, also you get full for a very good price.

Great restaurant to visit. Staff was very polite, food come to the table fast and tasted delicious. Ordered a takeaway after our meal and they offered to bring it to our table which was very convenient. Five star experience!

It would have been nice if it was Halal. I would have been able to eat something. I was surprised it wasn't given the variety of people that go to lakeside. It's shame they could have more business.

Food is cooked really well and is a firm favourite after shopping at Lakeside.

Fantastic Nandos, great service here and a brilliant location by the lake!

I couldn't believe the size of the chicken I got and very dry. Looked like a child portion. I would rather pay money but get a proper portion size.

We only came here because the Miller & Carter sunk. The concept of ordering at the counter or via app after being seated is the gastronomical equivalent of a super market self-checkout. The waiting staff were lack lustre too add to the de-humanising experience. Shame as the food was really good.

Great food, Great Ambiance....Good service... You can have fun with ur family.and friends...

They're improving. Every week staff is being more affable with us. I recommend! Also, they correct some issues with the food and table service quality.

Just for everyone to no I enjoyed me grub was pukka...as you all should no if you do or don't no there is a nandos in lakeside shopping centre at top floor aswell...as this one is next to the lake if you find Brompton walk go down there down stairs do right and nandos is there.... but is other way to get there also.... been going lakeside since I was 15 years old a d still to today 38 years old I'd rather here than Westfield all day long

Served by Freddie in lakeside food court who was very helpful and went above and beyond for our table.

Food is always amazing at this location. Staff are so welcoming especially Sarah, very accommodating to my family’s needs

I've just had the most disturbing experience at Nando's. The manager, was the most aggressive, rude and totally unprofessional manager i have ever had had the misfortune of meeting. Our food was so disgusting, we left most of it. Complained to the manager, who could not care less. The place stank and was absolutely filthy, with lots of big flies buzzing around. The worst Nando's I have ever been to.

We have visited this branch on the 2nd of May for my son's 2nd birthday and had an amazing experience. The staff went out of their way to make our day soecial, even found candles and provided a complimentary cake and ice-cream for my son. Very pleased, we will continue coming back there. The food was great too.

It's a nandos, it sell chicken. Nothing else to say really..

Nice place but service not so good

Food as expected. But restaurant filthy , tables not cleaned , sticky, floor covered in food.

couldn't eat there. Had to take my food home, it was filthy.

Not very good tasted like plain chicken think it was due to rush cause of half term children's holidays wouldn't go back

Excellent attention to detail, manager Gemma and staff attentive ,thoughtful and helpful.

Best nadmndos I've had in a long time, although I'd say their special edition VUSA hot sauce is pretty tame.

Always stunning food. Gotta love a cheeky nandos

Staff rude, and put out the momement we walked in, very dirty restaurant, sticky table food, napkins, and sauce, all over the floor, with no-one making any attempt to clean anything up. Stood at the bar waiting to order for about three minutes before being acknowledged. Toilet stank, music really quite, so all we could hear was constant clamour of noisy kids. Food passable, but just a horrible place to eat it. Been to probably 10+ Nandos. This is by far the worst one we have ever been to!! Never ever going here again. Gives the chain a really really bad name.

friendly staff good food nice atmosphere 👌

Food was good quality. Unfortunately as customers we seemed to be disturbing the personal life of our server

Toilet sinks have what appears to be algae and mould. Think how long it takes for that to grow. No idea what the rest of the hygiene is like, but it’s not a good sign 🤮

Cutlery was dirty, toilets were disgusting. Staff were OK apart from 1 person who was just plain rude. Food was average, have eaten in nicer Nando's

Great place, great food and great service 👍🏽

Quick and easy to collect a online order. Staff were good.

Twice dined in and both times was an awful experience. Waited, both times, for at least an hour or more.

The lady that collected our plates asked if we was done ( which we was). She then laughed and said something about it being a joke. Then was staring at us while we was our delicious cheesecake. Other then that lovely staff!

Popped in for a quick meal,we were greeted straight away and given table,by the door,but comfortable to sit with toddler,speedy service,food was good but chips were warm,not hot.

Took my family to this restaurant and I have always had a pleasant experience. Just wanted to take a moment to make sure the team were recognised for looking after my daughter. Sadly it is recognisable she has a feeding tube and no hair that she is going through chemo. But they made a table available, offered to pay for dinner which I declined but they insisted on a desert which was gratefully received. Lovely team and super leadership. Thank you for helping.

Possibly the worst Nando's I have ever been to. Stay away from this place! Don't waste your money The smell was disgusting, it was so bad I couldn't even eat. I wonder if they ever cleaned that place! The glasses smelled so bad, I couldn't even drink water. Even the coke was disgusting. The food was horrible, it didn't even look like Nando's! The wrap was super cold, the food was tasteless, and it looked like the ingredients were gone bad. Usually they give you Perinaise in a sealed package, but for the first time they gave it to us in an already opened one. There was barely any inside! Unbelievable. I also felt so sick after my visit, which was inevitable given the quality of the food. Do they even do quality checks? So many customers were complaining, so clearly there's something wrong with this place! Very disappointed

Staff were really noisy food stood for ages as staff were busy chatting was luke warm, note to staff just because the restaurant is empty have a bit of respect for the few diners that are in.

Top notch service lovely food never burnt just right

Very good services and good food

Excellent service and brilliant food as always

Chicken was disgusting ordered over £50 worth of food, costumer service was disgusting waited over an 1hr for the food to arrive COLD! Don’t bother eating here!

Very rude staff on the door will never go there again

I used to eat in nando's a lot but this one in lakeside the chicken is not cooked properly and I order the chicken liver it was dry and over over over cooked till it burn so no more nando's lakeside for me anymore

It was rammed when we visited and the poor manager was being grilled by a customer for having a 45 min wait for their food. All felt a bit rushed but the staff are great and tbh the new feature of filling the first glass of soda felt unnecessary in terms of complicating the process for the service staff. Access to the toilets is past the service delivery point from the kitchen which doest work well as you navigate the poor staff trying to collect food. Needs a re design tbh

Big kuddo to Tamerah for welcoming and accommodating our needs and to Ben for the service throughout the night.

Really good food with a very lively atmosphere.

Adam was an amazing host, who made our party feel welcome. Ps the smack on the head helped :) Tomi was also very helpful and had lovely customer service! Thank you everyone!

Food was good, price very reasonable, ok for children

Didn't get in was half an hour wait