Nando's - Elephant & Castle in Southwark

Extremely uncomfortable and cramped atmosphere. I was disrespected by this bald waiter staff member. He looked at me, called me “weird” when I didn’t see him and he took the menu. Other servers also had negative energy and eye contact as they walked past, making the experience extremely uncomfortable. The bald guy server, then came back to my table as I was leaving it and gave me more negative looks and a fixed stare as I was leaving. As if it was offensive that I had already paid at the beginning and left. Throughout my time there, he gave me very strong passive aggressive energy, insults, and strong targeted disrespect with zero accountability from the staff. The staff here is poorly vetted, extremely disrespectful and had no interest in letting me eat in peace. Food was fine, but overall, the staff and atmosphere negate this all majorly.

We stopped by Nando’s in the afternoon after a long, exhausting day of moving house, and Ajoke was an absolute highlight. Despite how tired we were, she made us feel instantly at ease—greeting us with a warm smile and getting us seated quickly. Her energy was exactly what we needed: attentive, upbeat, and genuinely fun. She checked in at just the right times and made the whole experience feel relaxed and easy. The food was served very quickly and was hot and fresh, so kudos to the kitchen. Ajoke brought such a positive vibe that it turned a draining day into a really enjoyable one. Nando’s is lucky to have her!

The food is excellent Validated by the street

* Nice Chicken Restaurant * Need Improve Toilets Cleaning

A very tasty and juicy grilled chicken, with the possibility of seasoning it with various sauces, from the mildest to the strongest. But I stuck to the weakest ones, and even so... 😁 You can read on the walls the legend of the Barcelos rooster and the history of Nando's I'll repeat it every time I go back there!!!

We are so pleased how the staff here made my Birthday and Mother's Day a very memorable one for me, my daughter and husband. It was their first time to dine in at Nando's and they were impressed how the atmosphere, the friendly staff did not fail my expectation! Pleased to have been waited by Nai, she was fast serving our food. Their Manager, Frank served us in the till and was so helpful with our orders and gave us NHS discount and may be some for Mother's Day and my Birthday, what mattered was we had a great meal! Thank you and we shall be back soon!

Disgusting! I ordered online via Deliveroo very disgusting! I orders spice and the chicken came very dried and nor spice. Not creams at all! 70 pounds waste and also delivery never respond!

The Restaurant is great, they have got delicous foods.

Just ordered wings and chips .Wings are burned ,not grilled Think they gave us this one knowing they can’t be contacted via telephone Very disappointed .

James, the manager. Very, very good

Jose was a 10/10 waiter, he was friendly helpful and deserve a raise!

Nando's Elephant & Castle offers a lively atmosphere, friendly service, and consistently flavorful peri-peri chicken. The restaurant is clean, conveniently located, and well-staffed, with team members often praised for their service. While occasional issues like undercooked chicken or order inaccuracies have been reported, the overall experience remains positive. It can get busy during peak times, but for fans of Nando’s, it’s a solid choice.

Not a very pleasant experience… Order was given to us incomplete initially. We were then asked if food was fine so many times, it felt intrusive. Staff asked if they could clear table when fries were still being eaten and bowls were full…

Very juicy chicken, very tasty food and be careful with the spiciness.

Ok food but very very overpriced. Slowly increased prices over the years.

Good food and the friendliest staff! Ajoke and Daniel are always so warm and friendly!

Very nice branch of Nando’s. Was seated immediately and ordered via the QR code. The food came out in less than 5 minutes! The rice bowl was tasty, hot chips (bigger portion than other branches I’ve been to :) and soft yet crispy garlic bread. Everything was clean and good service from the guys working.

James really made up the night! Polite & attentive. Food was a little slow because it was busy but James (manager) made sure it was hot & tasty.

Order was mixed up and so was delayed (almost an hour until we got our food!) but it was hot, well cooked and very tasty when we did finally get to eat. Staff were lovely, especially Ajoke!

Been here many times. Always, delicious. My favourite is the chicken livers Peri peri!!!

Tasty chicken and rice but broccoli was cold and the stems a bit too hard.

Shout out to Lili! Such warm and friendly energy. Makes the whole Nando’s experience feel like 11/10

Best Nando’s in the whole of London!! I love Nando’s and I’ll always go for a cheeky one when I can, but this one is always on point! Super friendly staff, quick service, food always fresh! I think it’s important to give credit when credit is due! Keep up the good work! You guys are great!

Great service from irlando. Big up yourself. Appreciate your service

the food was very good and the waitress Ajoke was really nice! great service!

just before closing the staff lete do a massive poo in here legend

Service was amazing . The servers were polite and accommodating. Everything was clean the food was tasty and exactly how I wanted it, cause you know Nandos‘s life. I loved it thank you good meal and atmosphere.

Food was great and the service even better. Im definitely going back

The food is average, you order via QR code, you pay immediately. The service is only there to seat you and bring you beer and glasses. A small plus for asking if we have an allergy to anything. You buy soft drinks, cutlery, etc. yourself at such a counter.

That staff is brilliant - always welcoming and smiley! Best Nando’s in London!

Excellent food and very nice service. The food was fresh and perfectly seasoned, the manager took care of us from the very beginning. I definitely recommend it

Perfect service from waiter Sammy

A place where you can enjoy with your family, a place where you can have good food and a nice ambient to hear nice Nando's display music.... All the stuff iare very and very polite and much appreciated 👏 💐

i was in a rush i ordered a salad it was 15 minutes past and i asked where is my salad, they said that it is out of stock, and if i didn’t ask i wouldn’t eat

Was served by James and as someone who worked years for nandos ,this is a good and fast service at the till. I ordered the Livers and it was undercooked unfortunately and too dry.the the food wasn't good .also my garlic bread was just burnt on the side.

The concept was something completely new for us but it was fun. The food was really very tasty. I can't really rate the service as no one actually takes the order etc. and the ambience was standard but we'll be happy to come back on another visit to London.

Ordered via the app and it was easy and straightforward but when the food arrived it was hot but my very dry and over cooked . worst was we ordered Garlic Bread and just got a bread roll ! - Might be best to look at other Nando’s if choosing delivery

Staff very friendly, happy and even moved us to a bigger table with us asking

Nice food and great service, the lady looking after our table was super.

Nice location to watch the relatively new Elephant 🐘 and Castle 🏰 public realm layout

Really nice atmosphere, we went in on the 16th of September around half 4-5 ish and Edison was really kind and helpful, very cute, and there was another helpful lady but I don’t want to spell her name wrong, but she was also really nice

Jose was amazing very polite and respectful I really recommend as a worker thank you again I really appreciate it

Best nandos in London. Frank and the team and very friendly and lovessssss the food ❤️❤️

Probably my fav Nando’s spot! Thank you Jose for always looking after me and providing 10/10 service every time! :)

Great atmosphere, great food, and excellent customer service. Special thanks to Frank

Love this Nandos!!! We went a month ago and wings were a bit burnt, but this time I just flagged to manager if it can be a bit less cooked, and it was perfect. Thank you for being to attentive. Also, all the kuddos to Dilan our server, who was very energetic, humble, and made our experience brilliant. Also, noticed little things like I'm pregnant, and offered to use a bathroom on the same floor instead of going downstairs. Give that man a raise or a good bonus!! He really deserved it. I wish all people who work in hospitality were like this. You have a bright future, Dilan, ahead!

We ordered the fino pitta and the full platter and everything was absolutely amazing and cooked so well. Our server Dillan was absolutely fantastic he was very friendly and attentive and at one point even offered to refill our drinks for us. He went above and beyond to offer a service to us. We highly recommend this Nando’s and to be served by Dillan as he made our experience lovely

First the app didn’t work, then we got given food that wasn’t ours, then we got told that the food we ordered wasn’t available, then the food that supposedly unavailable arrived at the table but… it was cold. Oh the staff were terrible or there hearing must be bad may need to get it checked. And at the end of this whole polava we got a refund for one meal. Thank you Elephant and Castle Nando’s you really did a crappy job. (Also ruined my mums birthday dinner.)

Food was lovely and Dilan was amazing such a happy bloke and very attentive :)

The food is delicious! Really appreciated the free re-fillable water in glasses!! We didn't expect that also the food of kids' menu is hot...it was ok, but next time better to order without sauce for our child. Dilan really nice makes you feel very welcome :-)

My first time coming into this branch lovely staff especially Dilan very talkative and helpful waiter, you can tell he cares and provides excellent customer service.

Fantastic service from Dilan who was incredibly attentive and enthusiastic

The food was great as always. Our server Dilan went above and beyond for us and the other tables he served. The rest of the staff were nice/polite and the overall cleanliness was very good. Would happily come back again

Ate here yesterday, ordered the sunset burger which was delicious! Everything was super hot which I’ve not had from Nandos in a long time! Dilan was our host and went above and beyond and always with a smile. Thanks to the Nandos team.

Nice location and food down well! Dilan was an amazing server and was really kind will definitely come back!

undoubtedly my best nandos experience! food came out so quickly, and the servers were such great hosts!

Brilliant service from Dilon. He went above and beyond during my visit - an absolute credit to this branch!

Food was great. Dilan was very welcoming and kind to us. Should be happy to have him

Dillon was absolutely great - such a positive attitude with a friendly and welcoming smile straight from the moment we walked in . He was very attentive and went above and beyond to make our dining experience at Nandos a memorable one.

I had an amazing time here. Frank and his team were very good, the food was very good. Wonderful atmosphere.

Great service from Dylan - he was super helpful and gave great customer service

We just got here after watching football at a nearby bar. They were closing up and still invited us in to take what they had left. Whilst sitting there, we witnessed the ‘family’ they have there - folks greeting each other like siblings and that love extended to us as customers. They asked us how we’re doing, they asked me about my team, they made sure we had everything we wanted and I’ve not felt that welcome in a 5* place! So throw your assumptions, your distastes and any biases away. I’ll be going back here again and again for the amazing people who showed us what they’re really about. Incredible service. Loved you all. Thank you! 🙏

Tried the new chicken wraps. Got my stomach full, but the chicken could have been a bit more spiced. Service was great and we were greeted with a smile.

This is my local Nando’s and it is amazing! There is a server, dhillon, who is the best Nando’s server I’ve ever come across. He is attentive, kind and brings good vibes to the Nando’s. He always makes sure you’re okay and deals with any complaints quickly and professionally. He honestly is amazing and makes me come back to this Nando’s time and time again. On top of that, the food comes out fast and the quality is always great. Would highly recommend ! Update: I’ve had to knock off a star despite loving this Nando’s. There is an older male manager with white hair that shouts at his staff in front of customers for making simple mistakes. It was really unfair and these poor staff members are only trying their best! All the customers felt awkward when this was occurring on 1/8/24

Food was very burnt and bread rolls were dry. Commented in my feedback but Nando’s didn’t respond. Shame as this used to be a regular spot for me, but not with food that’s clearly overcooked. Outside seating area is nice though when the weathers good but could do with more cleaning between guests as tables/floor was covered in food when we arrived.

Decent pricing. Quick service. Food isnt mind blowing as one would expect from a seni-fast food restaurant but you get good portions of chicken. Bottomless fizzy drinks and ice cream. Free tap water and ice.

Favourite Nando’s in London hands down

The service was so slow. I placed an order for a takeaway, had to repeat my order to the person at the till twice and even then he still got the spice level wrong (I asked for medium twice, my order came as lemon & herb - not even close!). I asked for spicy rice and corn on the cob, somehow fries made its way into my bag. & it took so long, people that ordered after me got their food before me, likewise I got my food before people that had ordered before me. It’s a shame because the food is good, as you’d expect from Nando’s.

Friendly and attentive staff. Food was very nice 😋

Dillon is a gem! He makes all the difference. Always happy and full of energy! Dziekuje!

I liked the food but the service was very bad, they kick people out and they have no care or patience, it was a very bad place to share a good time over lunch or dinner, they were very rude, I only recommend the food.

Had an amazing lunch here today. I had one of the most friendly waiters called Dilan, he should honestly be promoted, he was super helpful and made my whole family's dinning experience wonderful. Also the food was fresh and delicious as always. would 100% recommend this Nando's !!!

Something completely different. Definitely a recommendation for friends of Creole cuisine. Be careful with the sauces. Sometimes very spicy. 😂

Dillan is an absolute star in this place. He goes above and beyond for everyone and won't stop until you're satisfied with your meal and service. I certainly hope Nandos is recognising the guy, or someone else should scoop him up to manage their restaurant or customer service. Food was decent as usual.

The food was everything that my friends advertised! So good!

Everything was great staff especially! The peri-peri sauces could be spicier though...

Dilon was a great server (i think my 15 year old fell a little bit in love...) and food was great.

Very good food and atmosphere but make sure that you can handle all the spice

Manager mansuv amazing very good helpful and happy to help customers keep up the good work x

Dilan is a top waiter, 10/10 service!!

Me and 6 friends went here for dinner, and every single one of us commented on how brilliant Dilan's service was. He was funny, charming, polite, informative, and went above and beyond for us. The best waiter I've ever had the joy of meeting - I hope the team @ Nando's value him as much as we did! A total asset.

Very lovely food and great service, the staff are very attentive and great a welcome. 😁 Thank you.

Came on a Sunday, the food came really fast, the lighting and the vibes are really nice and a special thanks to Dilon who had amazingg customer service really made my day!!

Had the best dinner tonight! Dilan was a brilliant waiter and couldn’t do enough for us! Every time we go in he’s always so enthusiastic and diligent with his service, top waiter🙏🏻🫡

Great restaurant, and fast service. Our waiter Dilan is always really friendly and polite.

Best Nando’s experience of my life, without a doubt! Dillan’s the man and deserves a raise!!

I always come back! The staff are lovely and the food is delectable.

Best service i’ve had. Server made us feel very welcome and made sure we had everything we needed. Would definitely recommend.

Dylan was an amazing member of staff. Super helpful and polite!

Disappointed that they didn't do halal meat so ended up ordering the beanie burger as there weren't many options at Elephant & Castle.

Today I enjoys a fantastic meal and excellent service from this resturant today the servers were very good. Their customers service was extraordinary thank Moiza and Eiti for your exceptional service it was a pleasureable dinning experience.

Food was so great, but even better was the service! Our waiter, Dylan really made us feel welcomed and during our stay he made us laugh and was so friendly. I wish more waiterss were this considabrle like him. 5/5 would recommend! Special thanks To Dylan!

Very good to eat there and the Service is top👍

Favourite spot!! Food is a good price!

I came to nandos Recently in Elephant and Castle with my sister, food came rapidly. We were served by a lovely Nigerian lady called Ajoke. She was very attentive, polite and had a great smile. Another great Nandos experience

We ordered a platter for 2 and 10 wings for 4 people. Wings were spicy and good, but the chicken breast was a bit dry. Side dishes were tasty, especially the Mac and cheese!

Good service from Dilan. I sincerely hope they make him a manager. He is so attentive to all customers. It felt like we were in a fine dining restaurant. You can't go wrong with nandos food. They have the formula to the tee. The staff are super lovely. Big shout out to Dilan though.

Standard Nandos can't go wrong here.

Excellent service from all the crew, particularly from Ajoke, who looked after our table. Food and atmosphere were great.

Good experience. Nice to be able to I place my order using the Nando's app. Mobile network connection wasn't great in the restaurant where I sat, but eventually it all worked out fine and the food came quick enough.