Nando's Dudley in Dudley

Noah was awesome. We had a problem ordering and he was really helpful. A really phenomenal member of the team. Thanks!

Food was nice as always in Nandos, but they need to put a couple of pound in the meter due to it being quite cold in the restaurant. But what really wasn't good at all was the waitress taking my plate and the sharing plate before my better half had finished her meal.. In fact the waitress asked if she had finished whilst she had a mouthful of food and was obviously still eating..

Had a takeaway on deliveroo items missing and had terrible stomach ache the next day

I always end up changing my review to nabdos based on experience of the day today it has reverted back from 1 star to full 5 star nice atmosphere very helpful manager thanks for sorting the points issue :)

Ordered a chicken thigh sunset burger and received a chicken breast between two hard bottom buns. Clearly the workers here don't care. Avoid ordering takeaway from here.

Nando's is soooooooo over rated. Nothing special at all

Don’t go here unless you went undercooked food !

Great food! Staff were really friendly and helpful, great atmosphere although our table was positioned where staff and customers were constantly brushing past and knocking things close to the edge of the table. Otherwise Great place to eat.

Not helpful with our service when my parents are deaf ,ended up walking out very disrespectful/rude servers.

Photos speak for themselves, equivalent of mcdonlads being out of big macs, or KFC having no bargain buckets, shocking.

Food spot on one of the best nandos I've been too lively atmosphere gets very busy staff was quick and alert

One of the best Nando's I have gone to in a long time staff are so nice and the good was really nice I mean cooked to perfection

I had lunch at nandos today with my mother, we were greeted by Bianca who served us with great politeness and care and incredible customer service. The service was quick and the food was amazing, I will definitely be visiting again!

Our experience at the restaurant was exceptional, largely due to Agnus. From the moment we arrived, her welcoming smile set a positive tone for our visit. Throughout our time there, Agnus provided outstanding service, ensuring we were well informed on how to navigate the ordering process via the app and keeping our children entertained by supplying them with crayons and a colouring sheet while we awaited our meal. The food was delivered in a timely manner, and Agnus made it a point to check in with us to inquire about our satisfaction and whether we needed anything further. Her dedication and attention to detail truly enhance the overall experience, making her a valuable asset to the Castlegate team. We greatly appreciate Agnus's efforts and look forward to returning to this restaurant in the future.

On Sunday the 8th September 2024 we went there as a family of 5 and made the order for all of us, all the orders has been paid and we were waiting for the food to be delivered to the table, food delivered but order for my self has not been put through and delivered, the person told us the order didn't went through , dispate my daughter ordered there in person and paid for it, so how that could happen that theirs order was put through and only mine hasn't been put through but payment was taken. So I refused to have that order put through again and asked for refund. The customer service is bad there and the atmosphere there so declining, I would never ever visit the restaurant again, the service people unfriendly and unprofessional.

You know what you're going to get at Nandos. Decent food, good portions and nice service. Nothing special but beats that chicken craving. My personal favourite is the starter, hummus with peri drizzle. The BBQ peri coating on the chicken is really nice too. Good options if you don't like chicken on the bone. The only main negative is that the prices seem to have crept up quite a bit and you're looking at about £30pp depending on what you order. But everywhere seems more expensive now. Lots of free parking and there is a cinema very close too.

Overpriced, badly cooked food. Burger bun was over toasted so fell apart, was akin to eating cuttlefish Brocoli was pretty much raw and i eat a lot of brocoli. Manager told me that it comes cooked like that and they just microwave it. Pretty damn poor.

Standard. We were there on a Thursday about 7:30 and they ran out of chicken. That is chicken on the bone. How can a Nando's run out of Chicken, their signature dish at 7:30 in the evening. I had to have a burger which was OK. Someone rated the best chicken you can get. Yes, if you can get it.

I love Nandos especially here at Dudley, I find that at some Nandos the chips are sometimes luke warm but here they come out fresh and hot, the piri piri salt is a nice amount but if you want more you can simply ask as they are very accommodating. The corn on the cob is something different here, whenever I crave corn on the cob Nandos is the place to go. The staff here are welcoming and friendly. Nice catch up with a friend over lovely food.

Ordered my food online, only received half an order... They will not send out the missing items only review whether I can have a refund, can take 48hrs... Refused to resolve the issue only directed to a email address if I have concerns... Terrible customer service, terrible processes for when they mess up an order.. Beware..

Great restaurant. Quick service although we did go later in the evening. Food was really hot. Women's toilets weren't that great. Overall eating experience was really nice.

The chicken their is very small, all others I've been the chicken size are medium and large. U will feel like u haven't ate after lol sorry to say. Staff are nice and its a nice place.

The food was ok, what you expect from Nandos. But (no exaggeration) it took me longer to order my food, then it did to receive it at the table and eat it. I do not think I have ever been anywhere that’s operated so slow - especially when staff stand around waiting to take orders to tables for 4 or 5 minutes seeing that their colleagues could use help on the till.

Lovely atmosphere and food was awesome. Would recommend 💯

Not my favourite place prior to this visit, even less so now. My only recommendation, go elsewhere!!

My daughter and my partner loves their chicken..Good value of money..and kids menu great..

Friendly staff and food was hot and tasty.

Really enjoyed our meal, and the server was friendly Service with a smile

Dejan was the best. I wouldn’t be in without him today. He helped us in this busy schedule

Nandos is the greatest place to go Friendly staff Great food Great prices Clean and tidy Chicken you can't go wrong

You know what you're getting with Nandos - good simple tasty feed. Service was good, app is easy and the atmosphere is always chilled.

Food usually good, nice n hot. Just the way I like it.. staff friendly and operates efficiently. Utensils and glasses I get are not spotty.

Excellent customer service by Dejan, he is always so friendly and polite! Makes the whole experience so much better!

Awesome experience ambiance wal really good and service was good.

Long wait to be served ànd the chicken was not warm enough when served. Not a good experience I'm afraid.

We were supposed to be a party of eight, but half decided to go elsewhere. Our two companions ordered their food and drinks. My husband went to order ours and came back after a while to check on the sauce for my choice. He eventually returned with our drinks but we waited for quite a while before someone came to check if we had all received all of our food. We had not and they then brought our food order. So my food was not hot, barely warm actually. So we told them about the food to which they said they would replace my order, which they did, and although it still wasn't hot it was an improvement. This was a Bank holiday Sunday which is no excuse. They also managed to duplicate our drinks order. Not a good introduction to a new establishment for us.

The worst visit I've had. No chicken with bone no corn cob, given wrong spice in food it was horrendous! There was 7 of us. Customers were after we sat been told at doorway of chicken shortage etc.

Date 24 april 2024 evening shift staff working 17 oclock and after very un professional and rude when arrived to ask for the orders

Visited this afternoon before going to the cinema, staff were lovely and friendly. Food was freshly cooked and really tasty..... All in all really enjoyable

by useing this it made my journey alot easier thank u

Food was lovely. Tried the new extra hot sauce. Staff polite and friendly. Good food service

I'm a big fan of spicy chicken, I ordered from here for the first time a few days ago and ordered the extra hot chicken (the most spicy one) but when it arrived it was below mild to say the least. I've had extra hot before, so I know what it's like. If I order extra hot, then that's what I want to get, not the staffs concern that I may not like it. I'm a bit hesitant now to order from here again. The food otherwise was very nice and fast delivery, but I would have enjoyed it more if I received what I ordered.

Great staff very helpful and friendly. The food is good.

The only reason I gave a 3 for food, was because if the leg of chicken had been any smaller it would have got lost behind the fries. Otherwise a very pleasant meal and atmosphere

Good atmosphere, quick service too.

First solo dining trip in a while and I am not disappointed! Staff are very attentive and welcoming. When in Dudley(Castle Gate) it is definitely worth a visit😁

Attended recently to celebrate a family birthday party. Our food was delivered quite quickly and was fresh and food quality. All the staff were helpful, attentive and accommodating to our needs. Having not had nandos for a long time, we enjoyed it all the more

Really enjoyed our meal, shame no sweetcorn, but spicy rice was a nice change. Good restaurant for coeliacs, really careful about gluten free....not bad for pre-diabetics either....if they had the sweetcorn!

Little small portions, Over priced, will not be eating from here again for real

Great service just a small problem with food arriving at different times but put wright with a smile 😃 so great customer service 😀

The only complaint was how long we waited for our drinks and food. We'd been in there some time just before 5pm, seemed liked there was only one person on at first.

Love Nando's and my visit today was as good as ever.

*Disgusting Surprise*! Just found a long strand of blond/Caucasian hair in our family platter among the fries today 01/01/2024, 5pm. The so called "manager" unapologetically and casually just said "I can get you two bowls of fries to replace these".! Smh... The so called Manager who needs to get trained on Good Customer care!!! And yes, we did get the fries. The food was "Just flat" from then onwards. Another female staff came to ask how our food was, I said not good and briefly explained why. She was sorry and really did show alot more concern and apologised. Now she is well trained on Good customer care. She offered the kids ice cream as an apology. We had planned to skip desert there but the kids accepted their desert. We left after eating.

Didn't like the fact that there was a couple of big flies buzzing around inside at this time of year should have an insect zapper in the restaurant. Food ok I felt under par so will not be visiting again sadly.

Came to Nando’s for some food and instead watched people order after me and get their order. So I had to scran the menu. Exactly 30 minutes I had to wait and still didn’t get the order. You get a refund quicker than you get the food. Shame cause it used to be rapid service.

Extremely disappointed with my Nando's visit. Despite no prior notice on there website or on Google they were unexpectedly closed for a staff Christmas party when I arrived, ruining my birthday plans. I was really looking forward to this occasion after a long time, but Nando's let me down

Enjoyed our nandos would have been five stars on the food but the Chips and sweet corn were not that hot..

Food was really good could work on presentation on the food more like all the other nandos

I came to nandos for lunch, i was greeted by the lovely TK, he made my visit feel friendly and at ease. Then i was served by Deanna who was an amazing waitress and was quick and efficient. I’ll deffo be back!!

This Nando's is by far the best I have been to so far, and my family and I have been to all the Nando's in the area and to other various cities. This Nando's definitely takes the cake, whether its busy or not. They have a good take on the Nando's menu in comparison to all the other Nando's we've been to. The other Nando's just slap the sauce on top of the chicken and call it done. Whereas, this Nando's; Dudley Castlegate; glazes their chicken with their sauces and not just leave a thick layer of dry sauce on top. The sides are really good in portion but the other Nando's seem to try to give you the smallest portion as possible. One specific encounter, was very recently, with one of the managers; John. As soon as we came through the door, I knew we were going to have a great time. With his level of service as well as understanding because we made a mistake on our order and we asked if we could change it and he happily did, without hesitation. There was another member of staff, but I didn't catch her name but she also served us and she was also very pleasant. This branch is the best out of all the others across the board; food, staff, service, cleanliness, speed, portion, time management, team work and so on.

Good value, cheap, quick service.

Food was poor, service non existent won't go again

Good food, but delivered too fast!

Hands down the worst Nando’s I’ve ever been to in the uk and of 100 plus visits in 4 years at multiple locations this is the only one I’ve ever had an issue with. I get it was a busy night, I waited 20mins for them to even get knifes & forks out after asking 3 times. After 45mins of waiting for food it came out and it wasn’t cooked, sent this back no issue when then next came out after 15mins I needed another drink, only to be told I had to order at the bar which is fine- the issue being is that there was 7 people there ordering food so my food would be cold I said please can I just pay on the card machine to which I was told no.

Staff were very welcoming and accommodating for our family. Food was served quickly and up to the usual high standards we associate with Nandos. Ordered via the app. Not sure if they still accept cash.

Have been at this place several times with no problem, but on 21st of August my experience with my kids and wife was a nightmare, thanks to the staff (George in particular that was never there before) for spoiling our day. Have ordered a full platter with large fries, didn’t check the receipt and when the order arrived it was a full platter with rice, we did complain about it and the answer that George gave us was I did asked you to confirm the order and walked away, it was very easy to sort it out by just replacing it, my kids and wife didn’t want the rice so I did take it back and have returned the rice and upon request of the large fries had to pay another £6.50 on top of my bill, still even paying for large fries we have received 2 small portion of fries very different than we used to have. Our day was already spoiled so we carry on, George was very rude, unhelpful and have completely spoiled our day. It is not about paying for the fries but about his attitude towards the mistake, even if is ours or his mistake giving that answer and walking away without giving us an option to get it right really upset us.

First visit to this branch, all as expected. No issues with Restaurant or food, walked in got table straight away, and plenty of parking.

Great food, served in quick time for a massive table of 13 was very impressed

What can I say....you can always rely on nandos me and my family have been coming here for years and they are consistently great. A place we're the staff always smile and look like they actually enjoy their jobs, somewhat of a rarity these days. Nothings too much trouble the food is always on point. Keep on doin what you do and you will continue to thrive.

Had the halloumi and mushroom pitta. The halloumi was nice, however the mushroom was very unpleasant to eat, quite chewy and rubbery, definitely undercooked.

Usual Nando's experience. Staff were friendly, food was okay, service was quick. Did enjoy the honey BBQ/chili chicken breasts though, and the grilled halloumi and chili jam was a pleasant surprise with the strawberry jam start and chili kick after.

Great food. Great service! Nice warm atmosphere in the place.

For those of us, and there are other people like us, (older).. who don't dine out much, it was funny but stressful that we didn't know how to scan the QR code to order for some time, by which time our 👅 were hanging out! and we couldn't get a member of staffs attention .

Nice atmosphere for kids and adults

The food is exceptional, however I didn't enjoy having to use an app to order food. I feel sorry for the waiting staff as I like to tip

I don't know what kind of people they employ here but every takeaway we have ordered is always missing something, train your staff (kids) absolute joke ! Maybe I'll come in next time and forget to pay !!!!

Great food, an great service. You order at the till which is fine, means you can just leave once finished and don't have to wait to get the bill. We really enjoyed our chicken.

I went there to order a take out. When we got home. The food was nice as always.

I don’t think waiting 45 minutes for food with nobody telling us there was a delay is what I was expecting from Nando’s. It seemed that takeaway orders were prioritised whilst tables of hungry customers sat waiting. When the food arrived, the chicken was hot but the sides were pretty cold/hard. After the long wait, we were desperate and ate everything anyway. Just disappointed in the wait.

Always good food and service. Clean restaurant and good value for money. I always leave full! The waiter was friendly.

It was coming closer to a hour before I asked where our food was, and then they came up to us and informed us that one of our orders was missing. Requested a full refund and left. Really disappointing as it wasnt busy at all. Couldn't comment on the food as it never arrived.

Always have the sharing platter with my daughter very good quality more than enough for us both

Came here for a quick meal before going to the cinema, with just two of us they were able to seat us immediately and provided us with menus catering to vegetarian and vegan options. Staff were friendly and organised working as a team to keep the tables clean and the customers happy, food came out in less than 10 minutes after being ordered and maintained the high standard of quality. And considering the price was much better than the other nearby food options, 100% will be having it again soon.

Dissapointed chicken looked cooked than grilled Wasn't properly grilled and also not tasty, not enough sauce as requested extra hot. won't eat there again. I usually visit at Bentley Bridge and is better there.

lovely service from Amy. although it was busy, food was served quickly and the other waiters & waitresses were very polite upon entry.

20:00 30/4/2023 very bad experience waiting inline for what felt like forever at the tills while the lady who clearly didn’t know what she was doing on the till asking every few minutes for help. Nando’s Dudley need to take the time to train their staff on the tills. Training is essential and time taken to train staff on tills is always a must!

Although food was ok it was overpriced for what is was i.e. £15 for a chicken pitta with a sweetcorn and glass of sprite. Customer service needs attention though. Not the friendliest bunch in there!

Great team, great service and Dong, Cloud, Callum.

Lovely food, lovely staff, fast service a bit quiet but was a Monday afternoon

We had a great meal there with the family

Cute little Nandos. Not too big, not too small. The staff were friendly and the food is always consistent

Small but enough. Good service and exactly what you expect from Nandos.

Was not aware that butterfly chicken comes in a half too! Disappointed on the portion of the chicken, clearly is CUT on halfes and made up to be as a two full chicken breasts. Have attached a picture, so cant claim that the breasts were any bigger than a average size breast fillet.

The chicken butterfly peri was good but the chips must have contained gluten which made me seriously ill for 24 hours. When I asked if they had gluten I was informed wrongly that the chP who took my order was not allowed to say if it contained gluten or not "by law". Don't know what law as UK law says they must tell me. I will NEVER go to Nando's again and am considering legal action

Popular location in the area so if going on an weekend evening would recommend booking a table in advance

I have really taken to Nando’s lately. I find the price is very good for what you get. I find the service very quick in particular although I’ve been to a few Nando’s the staff at dudley are excellent

Friendly staff. Food choice ok.

Always a safe and trustworthy place to get a meal. Service has always been quick, and food served hot and tasty. We went to eat early so we could get to the cinema and food came within 10 minutes of being ordered but we arrived before it started to get busy. Great value, and we will return.

One of my favourite restaurants. Love the fino pitta and peri chips

Lovely staff, quick service and delicious food!