Nando's in Manchester

The food was really good. We were there just as it opened and had to wait a bit for our table, but the staff were super friendly and attentive.

Good food, nice place to eat and team very professional

Clean, attentive fast service..Food had taste & plenty of it..👍

I have always love Nando’s and this branch got quite full really early. The queue was long but the wait wasn’t so bad really. I probably lined up and waited for about 15-20 minutes. The food is absolutely delicious. The staff was very friendly and kept checking up on me to see if I was doing fine.

I don’t normally write reviews but I work in customer service myself and just wanted to share my experience here. Today was the first time I’ve ever eaten in a restaurant on my own with my 3 month old baby and was so nervous that I nearly didn’t end up doing so as I thought it would be too much hard work. I’m so glad I did as the staff in there today were so so friendly and made me feel so comfortable. A youngish guy (didn’t get his name so sorry) brought my food over and noticed I hadn’t managed to get my drink or cutlery etc as I was feeding my baby. He instantly asked what drink I would like so he could get it for me. He also brought over my cutlery and napkins etc. A few minutes later he noticed I hadn’t managed to eat my food yet and asked if i wanted it taking to the kitchen to keep warm. I know this is only small and probably meant nothing to him but it just really helped me massively and really made me feel at ease. As well as this Andrew (I think his name was) offered to get me more chips if mine were cold by the time my baby had finished feeding as I hadn’t managed to eat my food yet. Fatima was also amazing and kept an eye on me. So sorry for the long review however i just left feeling so looked after by all the staff that i had to share. They continuously checked on me and asked if i needed anything bringing over and as a new mum who struggles juggling everything it just meant so much so just a huge thank you again! I would be so proud of my team if they went out their way like this.

I was in hurry and I wanted to use the toilet for my child, but the waiter lady didn’t allow me. So definitely after such staff attitude I will not come again to this place !!!

Awful! Service was shocking. Wrong order came to my table. The women staff were so rude. Food was cold and not even cooked. Absolutely disgusting. Not worth it at all

Top class service (Saturday 19th of October 2024) received our drinks and a few seconds later our food arrived in very good condition. Love visiting here when we come to Manchester. Top class service from our waiter James, keep up guys see you soon as we came from kendal for a day out

I happened to enter Nando's, which seems to be a familiar place in the UK. There seemed to be some etiquette, but we were confused because we didn't understand English. I don't know if this is correct, but it seems like it's basically a self-service shop. When you are guided to your seat, you scan the QR code and complete the order and payment process using your iPhone. Either ordering at the register or using the QR code seems fine. When you order a drink, the staff will bring you a glass and you can pour your own drink. The food is delivered to you, so if you want to add seasonings (mayo, salt, pepper, spicy dressing?), you have to pick it up yourself. I ordered a main (sunset burger) and a side (broccoli and mashed potatoes). Delivery is slow. Even though it's self-service, there are so many staff? That's what I thought. The taste was just delicious. I really wanted to eat chicken, so I really enjoyed it. The bun was hard, but maybe British people like hard buns? I'm very interested because I want to experience different cultures.

Safe to say I will NOT be coming back here. Waited over 45 minutes to get starters alone never mind the food! All the food is sat on top under heat lamps drying out with flies buzzing round them and the staff just standing around chatting. WHEN we eventually got our starters, they were freezing cold and the Halloumi was burnt to a crisp making it inedible. The main meal (both had chicken butterfly) was so dry we had to coat it in sauce to make it edible again! The mash was crumbly with no structure to it meaning it was falling through the fork, definitely not ‘creamy mash’ as stated on menu! No service from staff as all the want to do it stand around and chat and when I asked a question I got ignored! Terrible service so I highly DO NOT RECOMMEND this specific Nando’s!!!

Had to write a review for the welcoming and great customer service from James in the Manchester Arndale Nando’s also loved the food was piping hot and tasty as usual.

I absolutely love Nando's. This was my first time at this location. The service was good. The food was served hot and delicious. This restaurant did not disappoint. You got to eat here. I highly recommend this location.

It’s so delicious that all Chinese people eat it!

Excellent service from James & Izzy & the dark skinned lady who I don’t know name but always helpful 👍

Me and my brother always come here on a weekend, most staff are use to seeing our faces great customer service and always smiling James and Izzy can’t fault them at all. They both need a promotion :) in my eyes.

Great staff, tasty food and very hot and fresh.

I have always watched YouTube and I’ve seen that people of the UK loves Nando’s, so I wanted to try it in my visit here. It wasn’t what I was expecting, the food was too spicy even if you orden no spicy food, I think that for the quantity is a expensive restaurant. You basically self order everything and they took a long time to bring us our Coke Zero (we had already finished our food)

Me and my Dad went there today. Great food, reasonable prices. The only thing I didn't like was having to pay on my phone.

Late lunch today with my wife and daughter.. Greeted with a friendly smile and took to an appropriate table for the pushchair. Ordered via the app and glasses came quickly. Staff were great with the little one interacting and chatting! Little hick up with the food it was our fault yet they sorted it out very swiftly. Definitely recommend.

I don’t know why Nando’s is even relevant. I tried it for the first time today and seeing the crowd there I thought it really must be something. People are crazy for paying 9.45 pounds for such low quality burger , that is not even filling, served cold. And what are those spice levels for when you don’t bother to make it spicy? I ordered a loaded fries - might be the most overpriced, one I have had, didn’t have enough chicken, or mayo or sauces, the fries tasted bad and it had zero spicy even after me selecting the hot spicy variant. I can’t believe it spent £18 pounds for that meal!!!!!!! So bad.

I know nando’s well from cape town and the kids really wanted to try again. Overall a good experience clean area and well prepared chicken. Really enjoyed this💪

The food was glorious. I was struggling to finish off my meal as I reached the finish line. HOWEVER, Izzy came out of nowhere swiped my remaining chicken onto a fork and said ‘here comes the aeroplane’ calming me down and allowing me to finish my lovely meal

As one of the cleaners for the arndale shopping centre I believe I have seen some sites. As I was going up the lift to clean the top floor I looked outside to gather the view where I noticed out of the corner of my eye a man getting fed like a child. By reading their lips I believe she mentioned an aeroplane alongside the noise ‘neeeowwwnmmm’ finishing it off with ‘I have been Izzy I hope you have a lovely rest off your day’

I was having a meal in slim chickens and I was just looking around, I looked down in to the Nando’s and seen a waitress serving a young man, he looked to be facing some trouble eating the rest of his meal, she very selflessly picked up his fork, scooped it up, and did what I can only imagine is a plane noise, feeding the young man. Assuming from other reviews, no doubt this was the work of Izzy.

Not only was the food served quickly; it tasted as good as it looks. Izzy who served us gave an experience like no other, I saw from a table across the room, a young gent couldn’t finish his chips. That’s when Izzy gathered a few chips on his fork, I heard here comes the aeroplane and allowed him to fit in the last few bits. The gentleman looked very pleased not to waste a crumb. Amazing 👏🏻

Izzy was amazing she was great with us My name is Krystal barber

Server spat in my son’s face because she didn’t have control of her mouth and took the drink out of his hand without even addressing me. Food was dry but half acceptable. I won’t have my son disrespected again due to the risk of elbow meeting nashers

Chicken must be from frozen . Hard as wood few of the staff are very rude but majority are nice . Disappointed. Microwave rice and frozen chicken 🐔

Absolutely rude staff!!!! Waited over 20mins for my meal, went to the counter to complain and was shocked to get refund after waiting so long!!!! Unbelievable!!! Never again

Great, consistently good quality, meal from Nandos. On this occasion from Manchester Arndale Centre. Only had an hour before a theatre date and enjoyed excellent service, very quick despite some tech issues. Special shout out for Isuka and Fathima for their exceptionally friendly approach and their hard work observed around the restaurant, keeping everyone happy, serving, cleaning and smiling 😀! xxxx

Fantastic service here- the staff were exceptional. Friendly and so helpful- the manager was lovely too and it was a pleasure to eat here. Really perked us up. We’ve been to a lot of Nando’s and this was the best. Thank you

We went to Manchester for the Take That concert, and it was so busy at the food venues near the AO Arena that we ended up in the Arndale Centre in the hope of a bite to eat, and not a long wait. The staff at Nandos were so lovely and helpful, we found a table easily, and the food was good. My mum wasn't all that hungry so they kindly did her a meal without the wrap, no problem. Would definitely go again! 😍

Great food but think the service could be better

Food is nice but you’ll be sharing your table with a thousand fruit flies. Good luck keeping them off your food.

Great grilled chicken with hot sauce

My wife devoured the food and enjoyed it fr

This place is amazing the service is incredible and it's very children's friendly and they always keep the food 4 us even if we step out to do something and the staff who served us the most, Isuru is absolutely the best he works very hard to keep us happy and always has a smile on his face.

The service was really good here! We were greeted by Fatima G, who was friendly and attentive throughout the course of our visit. Would definitely recommend!

A fast food restaurant with pretensions, it is a chain of restaurants, if you like spicy it is your place, little variety of beer, it is supposed to be Brazilian but they do not have Brahma beer, the most typical in Brazil, they call you Sagres which is Portuguese and bottle. The same few and French wines, the food the chicken is rare, always a little spicy even if you ask for it without spicy. Service that took orders quickly, generally friendly.

Great service as usual from Fatima and Abbie, food was good and the chicken was cooked right. My friend from abroad was impressed.

It was such a great experience, great music, amazing vibe but it was a little bit hot in there.

food is good and they serve us quickly

Waited 35 mins for our food. Mash was cold and hard Coke was off Tried to take plate whilst still eating when said no gave a funny look. No apology.

Excellent food 🥘 amazing service ☺️

Visited on 09.02.24 evening Everything was great apart from the chicken and the service during the meal, service was spot on to start they sat us straight down ordered no problem then the chicken was stone cold when it arrived told a waitress who passed us who said she would swap the chicken, chicken never arrived spoke to a manager who knew nothing about this then was told she got side tracked and not informed the kitchen when I asked about the chicken nobody checked back on us to sort the initial problem so ended up just having the chips and coleslaw very disappointing and the manager just refunded the meal poor service on this occasion would not visit this Nando’s again

Fast service and the food was delicious, everyone was really nice but special mention to Fatima and Isuru they took really good care of us :)

1st time ever at nandos as a family really enjoyed it. Girl at the till was really welcoming and took her time explaining how to order food etc. Food came and it was lovely..10/10 for service and food

Wonderful location inside Arndale Shopping Center. Very good food with an excellent customer service.

Been visiting this restraunt regularly for the last year as well as the excellent food cannot compliment the staff enough, always friendly professional and helpful 👍

Very nice service excellent food and customer service fast service to everyone in uniform looking their best what more can you ask for

Needed to get some vouchers for Christmas presents, thanks for making it so easy on a stressful day!

Popular place inside the shopping mall. I tried 1/2 checkin with spicy rice and creamy hash it was very good. The staff are so friendly and caring .

Had an amazing experience not only because of the food but the staff are exceptional and very friendly especially the manager.

Not great service, to busy not enough staff

The chicken wasn't cooked it was still red on the bone they took it away and did another chicken and that was the same so I left

Staff were lovely and helpful. Food was brought out quickly and was nice.

Staff and service very attentive.

It was very busy at lunchtime but the food came quickly and was surprisingly good.

We ask for chicken breast and it was the size of a thighs, ridiculous

Good grilled chicken, in an generous portion.

Venue was clean and staff quick to clear tables. A lovely welcome when we arrived.

Came here with a friend for lunch, we ordered on the app and had been waiting for about half an hour, everyone around us had received their food, when we asked for help they told us to go to the till. We showed the manager the confirmation email and she proceeded to tap around on my friends phone, even though we had shown the correct information. They made up some excuse that “our order got lost”. A very irritating experience. Won’t return

Large, clean space with well prepared food and friendly service. Atmosphere is nothing special though as you're sitting in a shopping mall.

My friend and I, were served by the lovely Andrew, who provided exceptional customer service with his friendly and attentive professionalism. Andrew went above and beyond to ensure we both received a great customer experience. Food was tasty and warm and we felt very welcomed and would definitely visit again. Thankyou Andrew :)

Essen ok, Bedienung hat mit deutschsprachigen Touristen wenig Geduld

Service was really disappointing especially as they wouldn't even let my pregnant partner sit down and wait for a table but they let people they knew wait instead which is really out of order. When we eventually did get a table we ordered starters which came out in good time only then to be followed by our mains 2 minutes after which we obviously weren't ready for. This didn't seem to bother our waitress who just dumped the plates down anyway. At this point we still hadn't got our glasses for refillable drinks so we had to go up to the counter and ask for them. There was a lot of empty tables and loads of people waiting that didn't get seated. No one checked on our food which is a first for nandos in my experience which I can only assume was down to the lack of staff and there ability to actually care about the customers in the restaurant. Needless to say we won't be returning to this nandos again as it's the worst experience we've ever had. I'm surprised if anyone regularly uses this one if this is there normal service.

We ordered a shared platter plus two double chicken pita and they were super tasty, same with the sides! Wasn’t expecting it just purely for it being in the Arndale.

As ever great value. Piri-Piri chicken wings, spicy chips, brocoli + beer for £20 for two people.

I visit this place almost every month and I love everything about it. from the food to customer service.

Nando’s is just great! You know what your getting food is great! Service is fast will be returning!

food was okay, not the best nandos i have eaten at, service was meh, done the bare minimum. the coca cola had ran out of syrup so we politely asked them to change it and they did nothing. tasted like fizzy water with a dash of that 17p cheap cola you get at aldi.

I eat at this Nando's more than I’d like to admit and I’ve never been disappointed by the food or service, especially when James is in, definitely the ambassador for this Nando’s!

Nandos!!! Always amazing! Found this to be a better Nando’s than what I had in london! Surprising right! I agree! Only drawback was food took too much time to arrive. Staff is very attentive to your needs and will constantly ensure you are okay. Thanks you team!

Rude staff with no Etiquette on how to talk to customers & manager just turned a blind eye too it, ignoring my comments. Food had to be sent back as it was cold. Shocking service all around. AVOID.

Food on the table in 10 mins. Usual Nandos great food!

No halal food available, staff are amazing

Was told to order on the website give email address etc...Well... I want to buy something to eat, not order from Amazon. Worst service I've ever experienced. Do not go to nandos 👎👎👎

Not a great experience - that’s it for me with Nando’s. A lot of money for fairly average food. The chicken was luke warm - which made me nervous! I ordered it with mild lemon and herb spice but on arrival found it covered with a mild ketchup - which was actually quite spicy. I ended up leaving nearly all the chicken as a result. On mentioning it to the waiter, he advised me that it does say on the menu that they put this ketchup on the chicken as a matter of course (why offer mild spice then?!). He did offer me something else but I said no. The experience with the chicken and the burnt garlic bread - which actually tasted of the grill itself - made up my mind that the only thing I wanted to do was to put it down to experience and leave.

The groves in the 6 seater tables where full of grime and old food. Months of build up not just something that had been missed by accident. The whole place needs a good clean, well worn and tired.

Just overpriced rubbish. Nothing appeals.

Consistent beautiful peri peri taste. This joint has good space for dine in.

Heerlijk gegeten, Top locatie, mij zie je hier niet meer terug

As usual the food is great and the staff is super friendly, professional. The atmosphere is little bit noisy since it is a open area.

Absolutely awful customer service was sat down for 5 mins deciding what I would like to eat went up to order to be told they are not serving after I was literally just seated not an apology just told there is another one around the corner. What a joke!

Great food, Friendly service, busy but vibrant atmosphere.

Public safety announcement: This particular branch is NOT HALAL. Halal Nandos is noice

Food is good, however, the restaurant’s owner must think about the prices again. The prices are higher than the average of nowadays market pricez

This place opens late, which is convenient. Food and service is standard of Nandos, but quicker than the Nandos in Salford Quays, or maybe we went at a really good time (6-7pm on a thursday).

A lot of Muslims come here to eat. Its NOT Halal. Staff dont even warn people either. We saw some hijabi ladys there too

Good food but need improvement regarding table preparation

For chicken and sauce lovers ❤️. For sure Nandos is one of the best retailers in regards to chicken. The food is amazing and you can select your own sides. You are able to choose your level of spice from bland (no spice) to 3x spice. Tasty chicken 🍗 🥰

Ordered food on the app and got it really quick whilst it being busy too, staff were lovely

Having my cousin who is a regular meant VIP service and access to some sauces not on the menu yet. Nandos os always great and the new sauces in addition to the experimental ones compliment the chicken very well. Location, restaurant is very clean and well maintained. Staff very attentive and service minded.

30 minute wait to be seated despite many empty tables. Once seated and ordered via the app waiting 40 minutes for food. Food was hot and nice but the chicken was mostly a big bone with very little chicken on it. We also noticed the two girls on the table next to us waited as long for 1 of their meals and we had fully eaten ours and leaving with the 2nd girl still waiting....

Go there if u prepared to eat with ur hand We got our food with no cutlery , I asked them they said they r washing it now And we ended up eating with our hands

Love nandos in any town, nice food and atmosphere. Staff usually gives crayons and paper for kids to keep them busy. In busy dinner time usually queue time around 20 30 mins

Weren't asked how the meal is, no cutlery, atmosphere was chaotic.

Brilliant way of ordering online and the food didn’t take too long to arrive! Everything was delicious and the staff who seated us was patient and calm.

Tables available when I visited. Staff friendly and helpful. Food hit the spot.

Amazing food , always need to wait for a table