Nando's in Bury

Ordered food sat around for 40 minutes ... everyone around us got fed... went to explain.. promised a quick takeaway before telling us there was no chicken left.. tripped over the mop as there was stuff chucked everywhere... then took 10 min to get a refund.. a hour I was there.. no food and shocking rude service... never again

The second time I have collected from here now, and the second time part of the order has been forgotten… not to mention it being 20 mins late from the time i scheduled to collect. I am writing this review now as like both times I called to advise that part of the order was missing, in particular my children’s chips did not come, I was asked to wait and then hung up on! The second time I have had to experience this ordeal and disappointment of getting home and missing half the meal you ordered for your family. Honestly Nando’s sort it out!

Would avoid a family meal here. Waited for 45 minutes for the food to arrive, and when it did it was burnt. The application did not work, so needed to order at the till. It only became apparent after asking that there was an issue, and I needed to wait about 10-15 minutes in a queue. Was unable to scan the Nandos Rewards card at the till, and was told they would sort it after. They didn't organise the card despite asking, and I had to ask again. I needed to complain about these issues, and new food was sent out. Other customers were angry too at the wait times, dirty interior and lack of attentiveness from the staff. The bottomless drink machine needed refilling, and the coke wasn't drinkable. Seemed a very dysfunctional restaurant and was an unpleasant experience. The management and staff did not seem to care which made it worse.

We had a racist experience in Nando’s. We visited Nando’s on Sunday and since it was full, we are asked to wait for 10-15 minutes. We had asked for a table for two and as we waited, two British people entered and were given the table right away, despite us already waiting to be seated. We continued to wait until the waitress gave us a corner seat. This is quite shameful and rather disrespectful!!

Always the hygiene issues in Nandos, why cant you clean the cutlery and glasses properly always dried food on them from the previous person who eat with them or drank from the glass.

Old chips mixed in with new but was sorted out shout to the lady that gave me half the bill back 5 for her chef 0 I've ate from hear 2x and the 1st time was great hence the second visit but was left disappointed hey up will try in a months time

20 minute wait for a table . Then sat down to be told order on phone only . Ordered food and drinks and waited 15 minutes before asked where drinks glasses were to be told there’s a problem with glasses but not when we will receive glasses. Asked for refund so could go elsewhere , manager said he would do it so left but would not give me a refund receipt as I ordered online. 90 minutes later no email of refund and the order still cooking on my app order. Had to ring Nando’s call centre to sort out refund and look like I lost my orange reward which I used in this situation . Never again .

Today i was eating alone & sometimes this can feel intimidating, but not today. I was greeted by Charlie, served by Charlie & he even filled my refillable drink for me. The food was spot on and the service was excellent. We'll done Charlie you are a credit to the company. Thanks again.

The chicken butterflies were dry. Very dry. By time you’ve waited for food you’re not wanting to wait for them to cook another lol. Broccoli tasted raw too.

Food ordered online, and arrived promptly with good service. Everything was fine until the grill started burning and a fire alarm went off. To make matters worse a glass fell and shattered in a bomb-like explosion, almost hitting me. But aside for that the food was really nice and the atmosphere was alright.

Good service food always comes correct. 0 complaints

Order took 2 hours and 56 minutes it was a friends birthday one person from our party of 7 got their meal the other 6 didnt get meals until an hour after this ruined our evening thanks alot Nando’s bury xox

Good food and service. Please note that this branch is NOT halal

Not too busy, service was very quick and lovely staff, food was hot and delicious.

This has definitely gone down in standards and quality of food and service. Full renovation is needed, chairs with rips in them, full bins, tables with empty glasses, plates left without the urgency to clear and clean away. The service is as if everyone needs a rocket up their backside, lack of interest from any of the staff which is not very welcoming at all. Food!!! Chicken small portion size and very little chicken for the price, warm at best and then cold chips that have a strange taste and can tell they’ve been sat for awhlle, chicken wings arrive either burnt to a crisp or undercooked. Will certainly not be returning. Cost of the food does not reflect the service, standards or quality. Avoid.

Food was excellent but a bit expensive. Drinks did come with free refills.

Food was quality, service very good but not impressed when a staff member used a floor brush to wipe clear a table!!!!!

Came for lunch with friends today last minute. Great food/service from the team today, special mention to Faith.

Went on a Sunday. Service amazing, staff are friendly, food served quickly. Overall amazing, definitely coming again.

I loved it. I never knew how much hummous was so tasty until I had yours. Mmmm deleesh!

Came in with my boyfriend on a Tuesday night and had a great experience. The food was delicious and the service was exceptional, especially by Charlie who was attentive, helpful, and really friendly

Really enjoyed the experience, food was great and service was amazing, especially by Charlie, he was a really lovely server

Food cold and no chicken in the loaded fries won't be back in a rush

I've never been to nandos until yesterday and What a dissapointment it was. I barely even touched my food the chips was chewy like they have been re heated, the chicken was dry with the nasty lookin bits still on it, the day after both me and my partner are in and out of the toilet with bad stomachs. £50.00 for 2 meals without drinks so all in all high priced low quality food that makes you sick. will never eat from here again.

What an experience! Nando’s is a rarity in our household as I am surrounded by the meat and cholesterol police - in other words, I associate myself with few too many vegetarians. However, as I was paying and reign superior hierarchically on the food chain, Nando’s it was! Upon arrival we were greeted by a chap (Adam, I think) who was fantastic throughout our stay. He made us aware of the stray children causing havoc; Disrupting the rich and complex soundscapes and the interlocking rhythmic flow of their highly anticipated Luso-African bangers. To kick things off, a couple of boccles of beer were supped as we awaited our final guest. For our abstinent guest, the server offered to fill (and refill) their drink. This was a nice touch. We declined as it was rammed. Upon their arrival, starters were served; hummus & pitta breads and some halloumi sticks. The latter dish being mildly disappointing, a little pale for my liking. Hummus was 4x lush. Mains! No portobello mushroom & halloumi wrap for me my led, no no no! Straight in the with Sunset Burger (hot) with very peri-peri fries and some g-bread for balance. Now, I do love a drop of spice but on this occasion, although I selected hot, I wasn’t blown away, it was rather sweet if anything. I still throughly enjoyed this. Chicken was cooked nicely and presented well. My meat-free family also enjoyed their plants and shrubbery. They agreed they would return solely for a vegetarian outing, rather than any of its competitors (geographically). Overall, it is pricey but it’s the experience that counts and we had a lovely time. We will come again. Chicken on a Tuesday!

Went in there sat down noticed the place was messy and even got told what we wanted wasn't even being served today so me and my wife looked at each other and thought this is no good and walked out and the toilets was disgusting

Went to Nando's Bury today on my lunch break, ordered loaded chips and a Portuguese roll. Chips unlike other Nandos wasn't a loaded one at all, just normal chips in a plate with loads of unwanted sauces. Really awful and the roll which used to be warmed up came as a piece of rock , I would say stale bread. Not to mention the noise of loud talking coming from the table next to mine was really annoying. I assume it was the manager doing interviews amd he said bye to me when I was leaving and wishing me a good day ! wish he would have chosen somewhere else to do this kind of business. I regret not saying anything to him there and then. £8 for chips as bad as that !!!!!!! Never going back to Namdo's in Bury again. Money down the drain, I don't recommend this place. One star is because I couldn't choose to go any lower !!

Was at nandos with my daughter and there was a problem with my order and the manager sorted it out immediately excellent help

Food was not good not even the chips and everything elese was not good I nearly was sick on the floor and me and my dad and my brother louie nearly was sick being honest

Order online for a specific time and always always late. They always give the excuse we are busy but it has been dead the three times I’ve come to collect. Pretty rubbish

Food was amazing. The sauce was to die for! We were served by a waiter called Enrik he did amazing customer service and made the whole experience a-lot more great. Atmosphere was great no problems very nice people definitely will go again

Massively over priced for the quality of the food. Unlimited drinks are a good deal but the food is not worth it.

After being let down somewhere else we went with a party of 15 expecting to need to split up. Instead the staff pushed us some tables together and sat us all, very helpful and friendly. Food was tasty too. Thanks!

We got a take out it was awful chips cold and undercooked .we go quite often and have to warm the chips up but these were like cardboard we all left them.It is an expensive take out this was the worst Nando’s I have ver had

Rubbish food and took ages to come I won’t be coming back unfortunately,staff were really polite but that’s the only thing that’s going for the place

Went today on a bank holiday manic Monday. Was totally packed . But the food was great and one of the servers JACK went above and beyond for us with our order. So busy but the staff seemed to all know what they were doing and had it under control . Very good . Well managed

I mean basically it's Nando's. The food is always what you would expect. It does get very busy though and last time we visited the menu was down to about 50% of options.

We 9 went today they lost are booking the manager tonight absolutely brilliant made the evening absolutely 💯 lovely many thanks 😊

Peter was an absolute delight, a great help, nice and cheerful!! X

Me and My Mum went for dinner Dinner was actually really nice chicken was cooked bang on and was succulent and piping hot, got to say Peter was amazing, he was really attentive and polite, he even came off the door to serve us,

Me and my Mum popped in for Dinner, food was fresh hot and actually really Nice. Got to add Peter gave us amazing Customer service, he even came off what he was doing to serve us, he was polite and really attentive a proper credit to this Store.

Good pleasant place to eat.. Happy shiny people.

Excellent customer service from the moment we walked in. Callum and Peter are a credit to ur team. Passionate about their job whilst having a friendly and welcoming attitude . Chicken was good too 👌😉

Staff here were the friendliest I've come across espcially In comparison to the Birmingham Fort branch. Young lad on the till when I visited was very helpful and friendly I visted Monday 12th Feb around 2.30 . Table were cleaned buy chairs were not clean .

I always love Nando's and this is a really pleasant one. The atmosphere is welcoming but it's often very loud, making it a bit difficult to talk. We go quite frequently and usually it's fine, but I think it gets a bit too busy for them to manage, especially at weekends. Twice we've had our meals arrive before the drinks, and last time we went they had sold out of about 50% of the menu (I'm not exaggerating - it was a very long list). I'll still go to Nando's but I think this branch isn't thf best for weekends.

chocolate cake took twenty minutes to come

Finding somewhere to late evening was impossible but Nando's was open. The food was standard chicken standard nosh ao therefore you know already what you are getting from chain restraints. I had chicken it was tastie what more can you ask for.

Good maintenance of the nandos franchise. Staff is friendly and food is tasty !

Food took a bit longer than wanted to come but it was overall a nice experience, food was nice. Hats off to Callum who was the friendliest and most attentive server/busser I’ve experienced at Nandos Bury in years- he does his job perfectly and makes it much nicer to dine there. Stands out from the other staff. Thank you

Always good for chicken at Nandos. Looking a little tired and run down now , with the upholstery needing a makeover and the staff asking you to order from the app when nobody is busy at the tills??.Overall mediocre.

Great food and service food arrived very quickly 👌

Friendly staff, decent space between tables and well cooked, tasty food.

Excellent food with nice choice of sauces and options for sides. Also refreshing to have frozen yoghurt for dessert with unlimited refills!

Long long wait. Please don't accept orders if you don't have enough staff or if you can't make it

I've had a very good experience. Food is good quality and not expensive. The staff is friendly. Only a little minus..., the "bottomless" drink is a bit expensive (£3.50). At the end of the day, you can spend quality time with your loved ones.

Always excellent service and food

It's just chicken with a decent sauce

The food was good as always, but they had run out of serviettes. That's not good for a chicken restaurant.

I used to really enjoy Nandos. You could lie to yourself that it was healthy and it was always pretty tasty. Not the case for the latter any more. This visit was the first visit in about 2 years for me. We had starters and mains. I'm a big eater so had to sharing platter, but I recall the platter being much bigger and nowhere near as bland and dry. The salad my gf had was very poor, not fresh at all and she left most of it. The mains were poor, basic and dry. Someone said to me that they think Nandos is now one of the worst places to eat, something I'd agree on. The meal was £90, which is insane considering its just chicken with some spicy sauce to disguise the taste of basic chicken. Compare this to a meal at Miller & Carter for example. The price will be the same but the quality of the food, surroundings and service will be far superior. Don't go here. It's dreadful. This was my last ever visit to Nandos, ever.

Good food and service but it was very busy been a Saturday and had a long wait.

Great place for Dine in to enjoy the superb fresh food experience.

Nando’s food is good but Deliveroo are giving you a bad name. You need to detach yourselves from this horrendous outfit.

The place is lovely and the food is delicious. x

Great staff food under cooked and music was very loud

Not bad. Great service, little let down by the mushroom wrap though everything else was lovely

Sooooo Slow getting served at a very quiet time. Probably 8 people in the whole restaurant. Too many chiefs n not enough indians. Food was gr8 as always tho

Service very slow. Meals all cooked and left on counter for distribution by waiter(s). Trouble was not enough waiters. When they did turn up to clear the backlog they prioritise the takeaway stuff first, leaving in house customers waiting for food. Shambolic management. Never again.

Slow service. No clue how to organise the place...

Great team! All the team were so lovely and helpful, the chap on the door, I think he was called Erin was so welcoming, super funny and just the perfect front of house staff member. The staff serving all had a smile on their face and the atmosphere was great A special thank you to the wonderful manager, he helped to use my voucher, and showed me how to use the app, Honestly they where the best nandos team Ive found yet!

The service was absolutely perfect, but the chicken in the kids' menu is actually spicier than the regular chicken, so the girls wouldn't touch it. Aside from that, it's not a half bad place.

Your typical Nandos. Decent food, good atmosphere. The staff is very helpful and friendly!

Not enough space, be prepared to sit shoulder to shoulder with other people to eat your mediocre chicken.

Ordered a double chicken wrap received the smallest most disgusting chicken wrap I’ve ever had in my life no sauces and salad inside shocker.

Visited on Saturday 30th of September and the service was atrocious. We were told there would be a 30 minute wait yet we sat anyway as we were very hungry and didn’t bother going anywhere else. We ended up waiting 55 minutes for the food and when it arrived the chicken wraps were stone cold you could tell they had been sat for ages. There was only one person serving food at a time even though there were multiple members of staff stood around doing nothing.

Came here for lunch with the kids. Nando’s is normally great with young kids because the service is fast, but this branch seemed to be in total disarray. Two customers ahead of me in the queue were there to complain. Food took best part of an hour. Seemed to be servicing takeout orders whilst customers were sat at tables unfed. Dreadful

Its always nice to go to this nandos

wrong food was brought out with 2 of our meals then they brought cold food out forgot lettuce on wrap forgot peri salt on chips waitress was just circling round the resturant ignoring the fact our plates needed clearing

Last time I went (a few weeks ago), they ran out of chicken on the bone. The tables were sticky and not cleaned properly. The vinegar bottles did not have any lids on and had fruit flies in them!! Always check the vinegar bottles before using!!!!!

I love love love Nando's, especially Bury branch, it's my favourite 😍

Not been to Nando’s for a long time but won’t be going again in hurry especially to bury…. Me and my son went for dinner today .. I ordered a chicken burger and peri peri chips for myself…. It came the chips looked like they was full of fat the burger was cold and the bun was rock hard I would say stale… told the lady behind the counter she said sorry we will change that now … 5 min later looked like the same full of fat chips and the burger was just the same… what annoyed me more was the lady said we have warmed the burger as well…. No chance £35 down the drain my son ate his but he is a teenager he will eat anything… it wasn’t like the place was busy load of tables empty…. Don’t go trust me horrible over priced ……..

I had an extremely disappointing experience at Nando's Bury due to their abysmal customer service. From the moment I walked in, the staff seemed disinterested and unhelpful. It took ages to get a menu, and even longer to place an order. The employees were chatting among themselves, ignoring the customers' needs. Our food arrived cold, and when we tried to address the issue, the staff acted as if it was our fault. No apology or effort was made to rectify the situation. It's a shame that the delicious food is overshadowed by such unprofessional and uncaring service. They were also using chemical products on the grill whilst cooking my food. We were in two couples and by the time the first couple had finished their food the second couples food had only just come I won't be returning. I want a refund.

Visited Bury Nando's for the first time today, and I have never been so disappointed with the service as I was today. It took over half an hour to finally get our starter, and it was cold, so we had to ask for it to be heated up again. Then, we waited almost an hour before our mains came out. I understand that it was a bank holiday Monday, and the service may have been slower due to it being busier than usual. However, there is no way it should take an hour for one starter and two mains to come out. It was a really disappointing experience, and I will not be returning to this Nando's again. The food was average and very underwhelming, especially after waiting an hour for it to arrive. The customers next to us also complained that their food was cold, and another table had complained about waiting an hour for their food as well.

The delivery service is always subpar. We used to order regularly and it was great. A while back we started to have something missing on every order, and just dealing with issues. We stopped and try again every few months as the food is good. The delivery service is abysmal - this time - half an order missing. I call up and get told there is nothing they can do as it was via Deliveroo. Not even suggested that they’ll drive out the missing items until I prompted it. Terrible service! Not ordering from here again.

Out of all the Nando’s I’ve been to (and I’ve been to many) Bury is by far the best service. Out of the past 5 times I’ve been I’ve been impressed with how hard the staff work and the service is great. Even when the restaurant is packed the team is like an efficient machine and this is what I want from a Nando’s efficient good service and food which is up to Nando's quality, all boxes ticked, expectations exceeded every time, 5 stars.

Take out service great, but food not what it was due to tiny portion sizes and I'm not a big portion person so it was fine for me but my teens were disappointed as the chips were around the same size as the happy meal chips from McDonald's not good value for money in my opinion.

Great food, helpful staff! Daughter had low blood sugar and let us just get a sugary drink right away before we ordered anything.

Very slow on deliveries. Slower than a toddler.

Had my first Nando’s experience here when I was younger always remembered! Good spot for food in bury!

Food good as always. Ben was very attentive and extremely friendly.

Went this evening. Food and service was 10/10 been to Blackburn one and it was shocking. Much better at Bury definitely worth the extra 10 minutes drive

Nandos our food was cold when delivered… In future I will check it before driver leaves. AWFUL

We came on a Friday night, it was really busy, great atmosphere, food was perfect. All service was really good too.

Despite asking for a chickpea dish and even pointing to it on the menu the receipt which I saw on sitting down said chicken. I immediately notified the staff of the error and they corrected the order. Thirty more later.. chicken was served 😫. This was returned and another long wait took place. The manager however was attentive to our concerns and offered us compensation in the form of new side dishes or desserts which he served to us himself. Despite today’s experience being somewhat fraught it won’t deter us from visiting again as the food was quite good.

Friendly and accommodating. Food was lovely and came quickly. Highly recommended

Great fresh food tasted lovely . The wine was rank.. the service was very good The manageress explained everything

Very terrible, very uncoordinated food service, and very rude staff and poor quality food, the whole list of the food we ordered was either not brought or late, and they forgot the children's drinks at all.

Let's be honest, it's a glorified KFC. Get your own cutlery, place your own order, I'm surprised they've not made you go to collect your own food yet. Food was nice but overpriced. Toilets were an absolute state. Hand dryer not working and the Bury skanks had nicely wet all the paper towels left on the sink

An overall nice experience staff was helpful and food was great.

Absolutely disgusting the place really needs a deep clean. God knows how filthy the kitchen must be. The plate they served my food on was covered with dried on food so obviously not washing up properly. The floor chairs windows and fixtures and fittings were filthy. The only clean things in the place were the staff. Needs environmental health calling in if you ask me. I will never step foot on a nandos again. Disgusting.

Went in today, the lady who showed us to our table was lovely to be fair, but it was too cold to sit and enjoy a meal, the benches were absolutely filthy and sticky as was the table, opened the menu and it was covered in ketchup. Needless to say we just left and ate somewhere else. Have eaten at loads of Nando’s and always enjoy the food but just wouldn’t have enjoyed eating in such a dirty and cold atmosphere. Unacceptable especially when the restaurant wasn’t particularly busy at all.