Nando's in Warrington

Had half my food order missing after collection

The food was ok. However, the garlic bread came burnt! It was rock solid and dry. I just struggle to understand how can something so easy be made so badly or the staff making it would even consider sending it out like this. You would think the person would just start again.

Nice Nandos. Nandos seem very good at employing polite, friendly people to work their restaurants.

The staff Riya is very disrespectful and got serious attitude.

After returning my food (double chicken wrap) because there was hardly any chicken it was replaced by the manager (Ames). The wrap then came back, wet, soggy, and falling apart. Then as it opened up it was clear there was still hardly any chicken in it! All I wanted was what I paid for and I was starving. I then got Amy, the managers, attention again and told her I would like to show her my wrap. She then came over and I said "look, that's how much chicken is in my wrap". She then said "well I made it myself and there are two breasts in it." I then said "well just look, it's there, you can see there's not even one chicken breast". She then just kept saying she made it herself fresh. Which was a lie as she replaced it within 2 minutes. Chicken can not be cooked in 2 minutes can it? I then lost patience and said I will just have my money back (I had only eaten 2 bites of my wrap at this point and had not touched the mash or coleslaw. Amy (Ames) said no she will not replace it as she already had and she made the new one herself. I then asked her why on earth would I complain?! What is my motivation? I've just came out for dinner with my wife and would like what I ordered please. I at this point asked how to make a complaint and left. Leaving all my food. My partner had her burger boxed up. What upsets me most is I was accused of lying over a chicken wrap of all things! And the fact my food wasn't replaced after I was not given the correct order for the second time literally makes me feel like I've been stolen from. There was a tiny bit of chicken and the wrap was wet!! I literally didn't know what to do apart from ask how I am best escalating this. I love Nando's so this complaint isn't directed at Nando's as an establishment and I am just hoping this was just an isolated incident that will never happen again.

Really help staff today which makes a difference! Service was quick and for fast food we really enjoyed it.

Visited here one Sunday, early afternoon, great service and good food, one criticism was that the fries were only lukewarm. Other than this the meals, as with my own, were of a very good quality and well presented. Prices on the unlimited soft drinks could be looked at as 2 in our party only had one drink, so £2.95 isn’t good value, and the sprite had ran out so was just carbonated water, we did bring this to their attention but no one came back to us to say it had been replaced. We will definitely visit this branch of nandos again in the future.

Great dining experience at Nando’s Stockton Heath: excellent food and friendly cheerful staff - will definitely re-visit. Thank you to all the staff!

Nice food, friendly staff, James and Dan looked after us on our first visit 😀

Option (the manager) made our experience very pleasant.

The food takes ages when it’s been ordered

Every nice clean place that is easily accessible. Big floorspace around the tables to get around. It's not too cramped, which gives a sense of privacy . Service was quick, and food was delicious.

A massive thank you and well done to Ruby, a staff member working at Nando’s Stockton heath. Despite the restaurant being understaffed and very busy, Ruby conducted herself in a professional and calm way. She complemented us with bottomless drinks and extra food due to our food order being delayed. The food was excellent, packaged well and despite the one particular customer who was rude and disrespectful to Ruby, the level of customer service and food quality was fantastic.

The chicken was cold and mainly just bones and fat. There was hardly any meat on it. Very disappointing for a half chicken . I wrote a complaint immediately but received no response

Absolutely pathetic service. Ordered online to collect and was told id have to wait 25 mins for my order. Wouldn’t mind but ordered almost an hour in advance and when I finally got my food they gave us the wrong sides.

Standard Nando's fayre, butterfly chicken was excellent, coleslaw and mash great. A short wait here, having been given an hour's wait at another in warrington.... why not allow table booking Nando?

Everyone knows Nando's, always consistent, The staff were particularly nice at this branch.

Ordered a takeaway, well packed and right on time

Oli the waiter was very friendly and gave us great service. Would recommend to all people that enjoy nandos chicken

Joel was very nice and careing. he made sure my order was correct and looked after us well.

Adam very kind and helpful😁 took my plates away kindly.

Daughter was treating us to a meal here, totally disappointed as 3 of the items we wanted were out of stock! It wasn’t busy and not weekend so why who know, suffice to say my daughter does not wish to return, and I won’t rush either, cannot fault the chicken that still good but service extremely slow, staff more interested in the music and a burning oven glove! Not impressed

The worst service and food . We've ordered two double chicken burgers and both arrived cold. After complaining we got them re done. Once again served cold. The rude manager said he prepared it himslef, but this only mean he should be booked for the course to learn how quick he can poison people by serving not hot enough chicken. We left restaurant with a partial refund . Never be back again. I wish, could be possible to give no stars at all.

Lucas provided good customer service and the chicken was cooked to perfection!

Not nice at all I ordered the sunset burger and the bun was that hard i couldn't even cit through it. We got halloumi with the Chilli Jam, halloumi was nice but the chilli jam tasted nothing like chilli jam, the chicken that came for my partner was bone dry and then i took my disabled son to the mens toilets as the disabled toilet was locked and the toilet was covered in urine. No apology or anything, some bloke just unlocked the disabled toilet when he heard me telling my Mrs from across the floor. This used to be a great Nando's but not any more. We'll certainly never visit again.

Great food as always but service was slow, tables were dirty and the wrong food was bagged up. The reply below means you really didn't read the review I left. Poor response

The double chicken pitta and loaded chips were delicious. The place is well done out with a nice atmosphere and the staff were attentive and helpful.

Love it here, always friendly staff and the food never disappoints 🙃

Fantastic food, great atmosphere and amazing staff

Great nandos, great service although a couple of items were missed off and had to be requested. Parking in Stockton heath is difficult. So take that in mind when visiting nandos.

Food was good standard Nando’s but table was not clean ( cleaned in a rush ) i checked few tables and it looks like staff don’t have time to clean the tables properly. Ruined it all for me .

full of teenagers on friday night ....never again

Since my last review over a year ago which I gave a deserved 2 star at the time, I have visited the a few more times and the service has been excellent. Food taste great also. My only reservations is that price has gone up on everything. So not on a cheap side anymore.

Don’t eat in it used to be very good But now wood not eat in it for free Got 3 hairs in my food and and when I complained, not one person come to me very very bad service

Whoever just made my wings for Deliveroo should be ashamed of themselves

Best Nandos I've been to. Food always nice and fresh and staff lovely and attentive.

Best nando's I've been to in a long time.

Good food, very quick service. Manager friendly and attentive. Great place for a quick lunch/dinner.

Probably one of the worst Nandos. We had takeaway, the order was wrong and items missing and it just generally felt like no effort or care was put in to the food.

Kids softplay and park area is top notch and cheaper than other softplays nearby. Very good for a rainy day if you live in Lymm. Recommend 👍

Jess was brilliant with our service. Couldn’t have been more helpful.

Excellent food, excellent service 👌

Outside in the sun with a nandos cant beat it

Dzien dobry! Great service and food. Highly recommended.

Lovely staff, great customer service and great food! Stockton heath is a lovely location too.

Very friendly and lovely staff Just N1 in Warrington!❤

I absolutely love nandos it’s one of my favourite restaurants. A person on the grills at Stockton Heath branch needs a telling off! My chicken butterfly was absolutely rock solid on the outside and soft and mushy on the inside. It was really hot but not fresh at all. The butterfly has clearly been sat there after been put on the grill and it’s been thrown back on the grill when my takeaway order has come through. The centre was soft and mushy which would only come off being reheated and then sat in the box. The skin was black too, further evidence of it been grilled twice. The rice was also stuck together and hard. Only thing nice was my peas! Complete laziness, butterfly’s take 20 seconds to grill so I don’t know why I was given a scabby piece of chicken. I will never eat from this branch again and I will advise people not to bother.

Great food and good atmosphere. Service was friendly and quick.

Good food, plenty tables. Classic nandos

Cold,turn your heating on. Overpriced , it's only chicken.

Many times I try to get Nando’s Stockton heath delivered to my flat which is on the same main road less than a mile away. Declined again today. Order placed 1145am text received 1220pm to say cannot deliver.when asked Deliveroo why they tell me usually they stop orders coming in if they’re too busy ! What kind of BS is that ? Well you know what I won’t be going Nando’s ever again. Stick your butterfly chicken where the sun don’t shine. I wouldnt rate even 1 star 🤬

Le ordinazioni vanno fatte prima al banco , si paga anticipato al tavolo servono solamente le portate ,tutto il resto ti arrrangi

Great example of nandos, smiley happy service, clean restaurant and fresh hot food what more can you ask for

Always great food, staff friendly and accommodating, I used the app. Food arrived promptly whole chicken and broccoli

Really fast serving time. Cam was very helpful with showing me the menu.

Really liked it. Addicted to chicken and chips!!

Nandos can be hit and miss, tonight's meal was a miss. Food was cold, hubby's chicken was dry. Nothing wrong with service etc. I will go again because I love the taste of the food. I Don't complain because its so embarrassing , and it's cheap food.

Excellent service as usual good food and nice staff

Mum was given hot sauce on in the smoked wraps she ordered (wasn’t advertised as having hot sauce), mum wasn’t happy, Nor was she happy about one of the waitresses forgetting to bring the drinks, also the toilet didn’t have a toilet seat. Overall a 10 out of 10 experience can’t praise it enough what a fantastic Nando’s🙌

Refuse to order !! We Ordered & my other half didn’t receive his food (chicken, peas ect) not only that but bc they didn’t have peas they replaced it with coleslaw. Only got 1 drink after ordering 2, & the drink was disgustingly warm. Currently fighting for a refund.

Food was lovely staff helpful but there was about 20 people in restaurants it was dirty 3 tables still had food and dishes ,on mens toilet was dirty .

Visited nandos for lunch and am gob smacked at the lack of customer service I received today . Firsty placed order at 125pm and was told 20 min wait until chicken ready ( only one other table dining at this point) which didnt mind waiting although only had an hour for lunch , went to get cutlery and was dirty , hard food stuck on knifes oh only when fork aswell so had to ask for another . 40 mins later the chicken came obvioulsy very hungry by this point so tucked in , as we got further into the meal realised the chicken was awful , breast was hard and leg pieces slimy and not cooked right (as we normally get at nandos) I told one of the staff and she was lovely and said shed get the manager , another 10 min later the so called manager came over with possibly the worst attitude ive ever witnessed talking over me and not listening trying to fob me off with free deserts . Refused to refund our chicken then slammed a piece of paper and pen down told me shed email me a voucher for the chicken ! ( not received anything) Please sort yourself out and maybe go for relevant trainng miss attitude. Came away starving

A smaller nandos location with decent enough food, still not too keen on QR code ordering but did it anyway. Glad they still offer free refills on drinks though,

Had a massive wait when I went but staff were friendly enough

Our experience with the staff is always great. They are young but relaxed and friendly. They happily sorted us with a bigger table because we took a board game. My daughter’s wrap was missing most of its chicken and they replaced it instantly and apologised. We had a fun couple of hours. Like the crockery too 😊

Quick, pleasant service. Would visit again.

Very lovely vibe! Staff were attentive and efficient.

Came for some quick grub Tuesday night the food was nice and fresh the ordering system in place is easy to use and the staff very attentive.

Really not pleased at all with the terrible service.

Difficulty ordering as all done on the app - the food was great though and the staff were really helpful

Excellent service and excellent meal

Always love Nando's. The food is divine and i can't complain about the service usually except this. We went during lockdown and had to use the app. They said they would get the sauces for us. When food arrived we forgot to ask but no one came to check if we wanted any. So i stood up and there was only us in the restaurant and one other couple and staff directly looked at me and didn't come over. So for 5-10 minutes i was stood whilst my food went cold and they were having a chat to the chefs which was frustrating. I had to go over to them and ask which i shouldn't of done according to their rules but they didn't come over to our table. Then the kitchen staff started laughing and banging the pans and the staff memeber assisting me had to apologise. I understand the young work vibes it's fun! But got to remember your customers! Regardless i love Nando's and will be back. This was the only inncodent i had to report. Usually it is spot on!

Just as great as eating in. 👌👌👌

first time in Nandos in covid times, all worked well with the app based booking system food good as ever, service fine

Good service, food was cold but they quickly fixed this issue.

We ordered our food for 7.20 online for click and colect. The food was not ready until 7.40pm and was cold.

Was okay great food but too bothered about Covid and forgot about the service

KFC with a knife and fork 🙄 enough said!!

Awesome people working there! Very friendly and providing excellent service. Good food. Everything you need!

Absolutely shocking service. Arrived to collect my order and was told sorry you need email confirmation. So I went back got my phone and provided the email confirmation to be now told sorry we still can’t give you the order!!!!!!! The manager came out and finally sorted it out. Charlie i would definitely go and get some customer service lessons 👍🏻 Won’t be going back there that’s for sure 👊🏻

I travelled from Nottingham with my wife and 10-year-old daughter. We came to visit my brother-in-law who had been in hospital for many months. We had booked in at the park royal hotel and had difficulty in arranging a click and collect for the Nando's at Stockton Heath. My wife was feeling unwell and could not come out to eat. I travelled to Stockton nandos and George the manager was exceptional and went beyond the call of duty and accommodated us. He removed our predicament efficiently.

Brilliant! Great atmosphere, nice location in Stockton Heath and also lovely inside. The refurbished interior adds a bright, vibrant Portuguese atmosphere with all the delicious hot spices filling the air with tantalising taste.

Pick up, food was good as usual.

Missing items from our order, we were then told we were lying and then promised a refund which never came through.

It's a shame usally great but the food wasn't good at all this time ...

Food was on time for my collection and was cooked just right, the gentleman that served me was really polite and very professional.

I work for a delivery service n trying to get any order is ridiculous

Never any decent times for collection. Arrive on time and food not ready, however food nice as always

Not bad, but not one of the better Nando's. Takeout has issues with the warmth of the food, especially the fries.

Great restaurant. Friendly staff too

Enjoyed food. Safe place to eat!

Just ordered online and got a third of our order!! The rest was cold. Absolutely shambolic. Can't ring the actual shop to query!!! Get through to deliver roo and they are useless. Now got to wait another hour. I won't be using again.

Great restaurant, safe for coeliacs as they take a lot of care in cooking and allergy labelling the food.

Not for me. Hard bread dry chicken .pretty ordinary

I prefer not to be vomiting after a meal, however, the smell of this place really makes me feel vomitish beforehand!

Lovely pleasant staff.. great food as always .

Friendly staff and delicious meal

Chips here are better than any other nandos they seem to cook them a little longer, makes them like 20 times better !!!

Love it great Nando's restaurant in the heart of Stockton Heath serving good Nando's fare.

Had a rare opportunity for a meal with my wife kids free. I choose Nandos because its usually quite nice. However on this occasion it was disgusting. The full experience was rubbish. Got in there at about 5:10, and waited for almost 45 minutes for our food. Place was full of young teenagers about 13 years old. Felt like the school canteen. Ordered 1/2 chicken. Came out as 2 quarters so majority of the meal was leg meat and bone yuk. Chicken was slimy and gooey. Absolutely rank, i wouldnt feed this xxxx to the dog. Terrible place i wont be returning.