Based on 520 opinions finded in 2 websites
Based on 520 opinions finded in 2 websites
Nº 178 in 421 in North Hertfordshire
Nº 3 of 5 Thai in North Hertfordshire
Opinions
Ok food, not authentic. Service wasn’t great. Ordered a sea-bass dish for £17 only had 3 small pieces of fish, seriously!
plubbyy . 2024-10-18
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Service is top notch, good friendly environment You know this is a good place ax it gets really busy! The standard of food does not slip though...highly recommend 👌🏾
Joe . 2024-10-12
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Always great food, very speedy & incredibly friendly service. Thank you :)
Eda Celik . 2024-10-09
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The restaurant was so hot and extremely noisy. I couldn’t hear my friend talking to me. The food was delicious, but they were so busy they forgot one of our dishes. The food and staff are really really fantastic.
Hannah Knight . 2024-08-29
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Lovely restaurant been going here for a while and couldn't fault it until recently, customer service has really gone down hill, went last time and we had to keep getting up to ask for service, went today my children were still eating and she past me the bill though it wasn't busy at all. found 2 hairs in two separate dishes also. Shame as we used this regularly, will return to give them one last chance as the food is Devine but if we have the same experience as we have had we won't be returning.
Hailey Body . 2024-08-29
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been loads of times, takeaway and dine in. 10/10 every time. staff are lovely and the food is top notch. one of the best restaurants in hitchin❤️🔥
Max Kinsella . 2024-08-24
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Fantastic restaurant with very friendly staff. We were made very welcome and had a good time. The food was amazing and very good value for money. If you haven't already been, I would highly recommend it.
Paul Goddard . 2024-08-10
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Nice food! The noise levels are very high so it was hard to hear my table at times but we would return. Lamb shank massaman is delish
Vivien Blunden . 2024-08-06
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Exceptional service, exceptional food. Must try!!
Akshay Saxena . 2024-06-13
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Fast efficient canteen with reasonable prices
C Vlijter . 2024-06-01
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Very friendly and helpful staff. I needed to food in a short space of time as I had a bus to catch, and they tried their best to accommodate for this. Thanks.
Maisy Lu . 2024-05-23
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Rang up to order as asked on menu. Told to use deliveroo as they were quite busy, but set menu not available on deliveroo. So will go to Bhui Thai as great service and lovely food
Simon Jenner . 2024-05-18
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Wonderful food, service good but unobtrusive. My sister wants to go again next time they visit from up North
Barbara Ladd . 2024-05-15
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Delicious food and amazing service. It's a new favourite for me.
Adriaan Engelbrecht . 2024-03-15
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Such delicious delicious food - ordered the pad Thai, green curry and panang curry - everything was amazing. Even better, they came and delivered even after official delivery time was closed. Would recommend to everyone!!
Louise Sheppey . 2024-03-14
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Our favourite Thai restaurant ever. Visited on many occasions with different friends and family and we’re always blown away by how delicious the food is and how great the service is. Thoroughly recommend the beef massaman and the softshell crab.
Joanne Boyle . 2024-03-03
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This is not the first time we've eaten here, The food is great and so is the service. Well worth the cost and we never leave hungry.
Bryn Daniel . 2024-01-27
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I have experienced both eat in and takeaway here. It is great for eating in and superb food/experience. However, I found that the takeaway seemed expensive. It is around £13 a dish and it is in a takeaway container. Just seemed slightly steep. Cannot complain about the quality of food though.
Jefferson Kibble . 2024-01-18
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Nearly a year since last getting a takeaway from here. Food tasted just as good as i remember, however, somewhat dissapointed with the portion sizes. 4 very tiny pieces of squid, 4 tiny pieces of prawn toast, 4 small spring rolls. Noticeably fewer pieces of meat and fish in the main meals. I understand that cost of food has gone up but Sukawatee have increased their prices. I will not be buying from them again anytime soon.
Abs Ahmad . 2024-01-17
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First time visiting Sukawatee and we are so glad that we did. On entering this tantalising and tasty thai restaurant we were greeted and made to feel welcome by some of the most polite and friendly staff we have ever encountered. Luckily there was a table available and after being shown to our seat we opted for the set A menu. All i can say is wow! The starters, which included Golden bags stuffed with minced pork and prawns, chicken satay and some other delightfully delicious thai titbits all tasted amazing and would happily order again. Onto the mains, we were served a creamy and flavoursome thai green curry and Beef with basil and chilli a good selection of rice and some mixed veg.....this was sublime and i could have eaten double if for the fact that the portions were so filling. Desert was a shared bowl of deep fried ice cream which tasted so good if not a bit indulgent which was a great end to a wonderful meal. I cant recommend sukawatee enough , well worth the money and we enjoyed it so much that we have booked a table for our anniversary. To all staff Khàawp-khun mâak.
Darren Wakeling . 2024-01-14
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Really nice place . Such a friendly staff. Food is authentic Thai and super tasty.
Chris Marsden . 2024-01-13
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Waited 2 hours for food horrible service
Luke . 2024-01-09
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One of the most delicious meals I’ve had in a long time. Restaurant interior very basic - but honestly - the food is mouthwatering. Staff lovely. Service excellent
AC Mack . 2024-01-04
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Food is nice but a bit expensive for what it is as it’s very average and basic but lovely staff can’t fault them the atmosphere feels a little cold really needed dimer lighting Mixed rice in a pineapple looks nice but it’s just rice and expensive for what it is I would go again if it were cheaper cost us 98 pounds but I’ll not go again
Zara Richards . 2023-12-31
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Had an excellent meal, fast service, friendly staff and wonderful food. Only negative is the price is on the higher side but well worth it. Authentic menu and certainly somewhere to try something new!
Nic “Nixtotoxin” Watson . 2023-12-29
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It was a splendid experience to have lunch here. Good service, yummy food with sufficient portion size.
C.T. Chiang (Jonathan) . 2023-12-17
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Good food, quick service, reasonably priced
Andrew Shinn . 2023-12-17
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Absolutely delicious! I’d never had Thai before but the food was amazing and full of flavours! I’ll 100% be returning.
Ally Drummond . 2023-12-04
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What makes this place special is the friendly, attentive staff. They're lovely! We came for my wife's birthday and kept a low profile, but the staff still picked up on it and birthday dessert with sing along appeared. Amazing food, as always. The fish dishes are the star of the show. Super starters. If you like the classics, you'll also be very happy. The green curry has all the heat without being uncomfortable, but has all the flavour. Superb 😋
Paul . 2023-11-30
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Girlfriend nearly died from the mild heat but otherwise great, she needs more spice.
Lyle Miller . 2023-11-25
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Quick service, great food, kind staff. Can't go wrong!
Lauren Dewar . 2023-11-19
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Been there a few times now. Delicious food and amazing service! :)
Chiara Nicolini . 2023-11-19
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Great place to eat with a great selection of beers… lovely food and service.
Marky GRocks . 2023-11-17
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Good food and great service on a Tuesday night. A hitchin regular slot. Remember to book at weekends
stewart peter . 2023-11-07
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Great food great service could do with a little bit of Aircon to remove all the cooking moisture It was a little steamy - having said that It was lovely and we will go again soon.
Dave Humphrys . 2023-11-07
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Our favourite Hitchin Thai! We've eaten here a few times and always delicious but tonight's takeaway was sensational!
Katie Cronly . 2023-10-28
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Went for a Thursday lunch and was suprised and impressed how busy it was. Great food and friendly service.
Daniel Telfer . 2023-10-27
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Nice food, but staff a bit rude.
Michelle M . 2023-10-21
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Incredible food. Has to be the best thai in Hertfordshire. Gets busy, definitely book in advance
Karol Madetko . 2023-10-08
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Lovely fresh food, spotless dining area. Really polite staff
John Antoniou . 2023-09-26
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Ate here for a birthday meal. The staff were friendly, helpful, and most accommodating for our large group. The food came quickly and was good quality. Would definitely come back.
Dale Chapman . 2023-09-24
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Terrible hygiene,Friendly Staff. The food is average but the serving portions are not worth the money. The glass I was served had food on it which I had wiped with my tissue which was also slightly dirty,when I was served the plate it had some food on it which the waitress wiped with a tissue right in front of me. They accidentally dropped a fork on the ground and wiped it with a towel they were carrying around then layed it on the table again. The food wasn’t doing authentic Thai food any justice and when I ordered a ‘spicy’ dish it was very sweet, Will not come again.
flint . 2023-09-17
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We ordered Thai green curry and Drunken veg tofu and noodles. Thai green curry was very flavourful and delicious. Must visit!
sachin keshavan . 2023-09-16
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Great place with good good and a nice atmosphere. Staff very friendly and food is reasonably priced
Moshhud Miah . 2023-09-13
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Best Thai food I've had outside of Thailand by a long way. All the dishes we had were really tasty and the prices are fair too.
Horatio Hilfiger . 2023-08-26
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The food is always excellent and the staff are so friendly.
Suzie Hankey . 2023-08-22
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Food was delicious, some of the starters didn't arrive and it was quite noisy.
Helen Andrews . 2023-08-20
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Fantastic flavour filled Thai food. Great menu with something for everyone. The service is quick and friendly and the restaurant is a lovely place to eat with friends. Very reliable and always good quality.
Laurence René . 2023-08-17
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Lunchtime. Only ones in until the end. Small menu, but very tasty. Excellent service.
John Birch . 2023-08-15
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Really good food and fair prices. The ice teas were clearly home made and tasted very different and nice. Good vegetarian options.
Tom B . 2023-08-12
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Lovely food,great atmosphere, friendly staff
md j . 2023-07-30
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Good food. Polite and friendly staff. The food was served really quickly and of excellent quality. It's a pity I've only been here once. Maybe I will visit this place again during my trip to the UK
Slawek PTM . 2023-07-27
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I came here with my extended family after a rainy day in Hitchin. The staff were extremely accommodating and helped us with high chairs putting the buggy out of the way and putting our coats away. We ordered a lot of food for the table but the service was fast and the food was perfect. We took anything leftover home as it was too good to leave! I’ve also had takeaway here before and the quality is the best that I’ve had
Kirsty Warren . 2023-07-27
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Delicious fresh, food and quick, friendly service. Lunch menu is excellent value for money.
Anna Dean . 2023-07-26
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What a lovely place for a meal. Went with work colleagues, they are regular customers but it was my first time. Prior to the visit,everyone asked had I been there before and said I would love it. The staff are really lovely, always smiling and seem to genuinely enjoy being there. Great selection on the menu and the food was great.
Marc Carter . 2023-07-18
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Beautiful food. Attentive and friendly staff. The food was served really quickly and excellent quality. Highly recommend and will visit again.
Rebecca Miller . 2023-07-15
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Great food. A little pricey and canteen like.
Michael Beckett . 2023-07-09
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Decides to get a delivery from here as fancied something different. Pad Thai Noodles for me and Beef Curry for OH. Food arrived at suggested time which was good. We were rather disappointed at the presentation of the food. My noodles looked like slops and Beef Curry was very runny, almost a soup, but 10/10 for flavours!. The noodles looked awful but tasted absolutely delicious, as did the curry. We loved it. Just pep up the presentation (as in the restaurant) and we’re onto a winner.
Sonia Reilly . 2023-06-29
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Nice clean place… friendly staff and tasty food 🍱
Albert Bejerano . 2023-06-23
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One of my favourite food places in Hitchin. Excellent food and attentive staff as always.
Matthew van Buuren . 2023-06-18
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Sub standard Thai food. Service is terrible. They try to get you out the door as quickly as possible. Food arrives more quickly than mc Donald's. Atmosphere is non-existent.
Özlem 3 . 2023-06-07
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Lovely atmosphere, very attentive staff, nothing too much trouble and food was delicious...
Caz Long . 2023-06-03
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I love this place! Came here last week with a friend, the food was delicious and the staff were super friendly. Will definitely come here again 😊
Georgie . 2023-06-02
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Food was excellent very enjoyable well presented and the flavour was brilliant. Will come again when I'm in the area next
Mike Newsham-Chaney . 2023-05-28
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Always a pleasure to visit, great choice on menu, reasonable cost and great sevicr
Graham Harris . 2023-05-14
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Great selection of lunch specials and great value. Food was so good we ordered another meal to take with us when we left
Marc Lucas . 2023-04-29
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Super friendly service, great food and speedy service. The great thing about this place is that there’s never a wait.
Alejandro Piccone . 2023-03-18
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Great friendly staff and amazing food. If you happen to be in Hitchin give it a go!
David Hillis . 2023-02-22
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Lovely food. Enjoyed the beef panang curry. Friendly service. Would visit again.
Ian Smith . 2023-02-19
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The service is very friendly. The food is reasonable priced but the flavours were not very deep and too salty. The acoustics are such that the restaurant is very very loud.
Dani D . 2023-02-12
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Always amazing, never disappoints
Gareth Leech . 2023-02-11
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Lovely tasting food and service 2nd to none. Only downside, and not that much of a problem, is the restaurant is a bit noisy due to lack of any soft furnishings and the fact it is always very busy due to the very good food.
Barry Cutler . 2023-02-10
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More busy than expected so make sure you book for Saturday night. Nice food, decent service. Be aware that your clothes will smell thoroughly from food.
D . 2023-01-31
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Such lovely friendly and courteous staff. Great service and lovely spicey dishes.
Cheryl Sinclair-Day . 2023-01-28
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This is a great place, nice mix of food and lovely staff. Got a tip from me!
Amzy Singh . 2023-01-28
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Lovely restaurant! When you get a full house at lunch time, midweek, you know its going to be good! Great quality food, fast and friendly service (even at full capacity), and reasonably priced! Win win! Strongly recommend 👌
Luke “Chef” Adams . 2023-01-26
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We went on a Friday night and it was a very bustling restaurant. The waiting staff are really welcoming and friendly. They are attentive but occasionally it felt a bit rushed. The fishcakes starter was really good. The salmon dish my friend had looked good and I had the king prawn pad Thai. You get complimentary prawn crackers with the meal. My pad Thai didn't have much in the way of spice in it and I wish I'd been more adventurous and tried something else but the dish was well presented, cooked to perfection and had a lot of prawns in it. I will return and try something I haven't had before next time.
Helen . 2023-01-23
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Everything about this place is amazing. A must go. Staff are so friendly and helpful. Food is delicious and good portion sizes too!
Charlotte Weal . 2023-01-19
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Food was amazing, staff were so lovely. Have to book as very busy. Atmosphere was great for a Friday night. Highly recommend anyone who wants a great Thai meal 👌
Clair Davidson . 2023-01-16
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I have eaten here many times and really enjoyed the food. Tonight I ordered a dish called 'roasted honey duck' when it arrived the dish had 4 pieces of fatty duck, which cost £15. When I called and complained they did nothing at all. Very disappointed and I will not be eating here again.
Amy Gypps . 2022-12-30
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It is a very beautiful place to eat and the staff here is very family friendly.
DEV Saini . 2022-12-16
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Very good food at a very reasonable price. Didn't have non-alcoholic beer though to go with it.
Graham Duff . 2022-12-16
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It was a wonderful experience. Really lovely people behind the counter. Very friendly and felt welcome. Not to mention the fact the food is lovely too.
Norm Ozols . 2022-12-15
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Really nice restaurant. Tasty food and friendly owners.
Tom J . 2022-11-10
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Delicious food. Went in for weekday lunch. Great menu and friendly service.
Sarah Keay . 2022-10-25
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Nice but a bit pricey if you have stated main and side of rice or noodles.. all adds up!
Rebecca Michael . 2022-10-23
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Great customer service. So attentive despite the restaurant being busy. Amazing tasting Thai food. Probably one of the best I've come across - and I've come across many! Would highly recommend the cashew chicken dish and the Thai green curry
Raiyan Choudhury . 2022-10-10
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Lovely yummy food freindly staff 😋
Robin Smith . 2022-10-06
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Once food. Limited veggie options but the few there are are fine.
Matthew Rowell . 2022-09-29
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Good food and service but if a lot of people in the restaurant it can be noisy
darren livesey . 2022-09-17
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Great restaurant, lots of choices and the team are super friendly and engaging. Only small downside is it does get very warm, however you can just step outside for a breath of fresh air.
aidan hazelwood . 2022-08-24
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Absolutely top notch food! The prawn sesame toast and wings were unbelievable, makes it all the better with the chicken being halal! Defo recommend 10/10
Jahid Ahmed . 2022-08-21
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The orders sometime not as impressive
石竹心 . 2022-08-15
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Good quality food and friendly staff
Vijay Dalal . 2022-08-12
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We had a nice meal but I didn't like thai fish cakes, crispy squid, pad Thai ( room for improvement). However chicken satay was tasty. The service was pretty good and family friendly.
Suzy . 2022-06-23
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A Good place to stay and the food was satisfactory.
Enroy Nugent . 2022-06-12
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Had my eye on this place for some time but only went in last week to try their food. And oh boy… they did not disappoint. Food came quick and smelled delicious 🤤 the food was very tasty, we really enjoyed it. The lady serving us was really nice and friendly. I had to grab their takeout menu on the way out as it’s definitely one of my favorite places now. I haven’t tried everything on the menu yet but I’m sure it’s going to be tasty
Iryna Julius . 2022-05-24
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Amazing food and friendly service. Was very lovely to our 6m old too :)
Iain Hutchinson . 2022-05-21
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Really friendly staff and great food. Love the bento box lunch deal.
tim leach . 2022-05-21
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Heard really good things about this place and it did not disappoint. Great food , lively atmosphere. Can't fault the staff
Catriona Ewan . 2022-05-21
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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443 Opinions
take out was excellent place was busy inside and thats a good sign food was really nice will go there a sit down I'm a veggie and there was loads to choose from, every dish was ace, sticky rice was really good and the tofu was nice and crispy and the heat level was spot on.
441 Opinions
If you are looking for authentic Thai food or something close, don’t go to the Thai Rack. The food is disappointing, as is the service. Simply too busy to pay attention. Everything is over sauced and heavily laden with sugar and salt. We were told that rather than serve authentic cuisine, they cook for the local palette. That’s understood. They are catering to the market. But to be told that we, as customers, should request authentic Thai food is problematic. Surely the onus is on the restaurant to offer both as does another Thai venue in Royston? This restaurant has clearly found its niche that is to trot out British style Thai dishes for locals. So if that’s not for you, please don’t bother and if you’ve travelled in Asia then stay well away. The sweet and sour chicken was drowning in sauce: more a soup than a stir fry. The chicken was thickly cut; a basic mistake on a good stir fry. When I poured the stir fry liquid onto an empty plate to show how much sauce they had served, then asked if they would eat all that liquid, the response was ‘no’. So why would they expect a customer to stomach this? The dish tasted more Chinese than Thai. Just chicken drowning in too sweet and too salty a sauce. Also the colour was a high red. Perhaps artificial? The vegetables were limp due to too much fluid. The rice was plentiful and moist but lacked any flavour. The crab tasted musty. The pork belly was over cooked, as if reheated. No crisp on the belly fat, where any fat could be found. The fat had more of a stretchy consistency than a crispy one. The pork itself was hard, and dry. Clearly overcooked. Perhaps reheated in a microwave? The colour was off too. The papaya salad rather than fresh and fragrant was also over sauced and limp. The same sauce as used on the soft shell crab starter, but diluted down. Again, super sweet. No bite to the vegetables. No standard citrus, lemon grass or chilli notes, more glutinous sugary and salty soupy sauces. Apparently, made this way for us locals. Customer service was embarrassingly poor. No one asked how our food was once we started to eat. Admittedly, the venue became more busy. But there was no interest there aside from banging out the order and leaving you to it. We asked 12 times for the bill, which they didn’t want to provide. However, the conversation about the whole experience was very much one of excuses, and had a sickly, patronising whiff of ‘you’re trying to run a number on us’. We paid in full, of course. We wanted to pay. We insisted. Having asked over and over for the bill, it was left for us to walk up to the bar and insist to pay again and again. At the bar, we were greeted with more excuses and contradictions as to why the food was so disappointing. It’s not about making payment or not, it’s about the restaurant taking on feedback and treating the customer with respect. It was very much about them; their excuses and ‘guilt’ (as they said) about the food, rather than about truly listening for improvement or to grow the customer base. Please provide a positive, respectable dining experience than tell me you feel guilt. If you love authentic Thai food, you’ll likely know where to go in Cambridge. This experience is for people who like heaps of food on the plate that heavily tastes of sugar and salt. No notes. No flavour. No fragrance. It was essentially a high class ready meal. We ate well less than half of the dishes. Just gave up. This is the third time eating with the Thai Rack in three years as each experience to date has been a farce. We’ve always paid in full and tried to give it a go because we want to support our local venues. But no more to the Thai Rack, and refusing to pay is simply to let them off the hook as they can convince themselves it’s a con rather than genuine customer feedback. They don’t care. That was the sentiment and clear by the response and behaviour. Then again, they have a niche but it’s not for diners who seek authenticity, or at least balanced flavourful cooking. No star rating. Thanks
96 Opinions
Really lovely meal. Staff were very attentive and hospitable. Ceiling light was too bright would be my only small gripe.
80 Opinions
Never again, ordered a takeaway for family over £60 told it would be an hour which turned out to be over 2 hours, kept telling us when we rang that it was around the corner (it wasn't) cold when it arrived. Vegatarian dish had chicken in it. Promised a, refund which we never got.