Museum Brasserie in Edinburgh, City of

The service in this “restaurant” is extremely rude and the food is anything but tasty. The salad that was marketed as cucumber and tomato salad only had individual cucumbers and NOT A SINGLE tomato and there was no dressing either. The taste of vomit would be more pleasant. The tastiest thing here was the tap water.

I was very well received, in addition to having eaten very well 😊 Fast and efficient

Had great service here, with special thanks to Cara and Michael for being so attentive and ready to help. Food and coffees were great!

From the moment we entered the restaurant area we were made to feel very welcome. There was a minor kitchen issue and the head chef and his staff done all they could to cater for our needs. Counter staff where courteous, and respectful. We had a mixture of drinks from Latte to Coca-cola. Kids had cheesy pasta too! Seems like new kitchen staff lately, who are doing their best to fix any previous issues.

This place has gone significantly down hill in the last few months. Had one of the best pizzas of mily life here last year, today is was one of the worst. The only reason it gets two stars is because the Diet Coke was, at the very least, cold.

served beer with dirty glasses and the staff used this excuse. "yeah, that is just the way the dishwasher washes them". One of the glasses had lipstick on it, which I pointed out to the staff. This was downstairs near the entrance of the museum

Great place, but it's overpriced. Coffee is average... locally roasted beans would make a difference. IMHO

Terrible service. After asking the waiter if I would like to order something else, he took my unfinished coffee but did not clean up the spoon and dirty napkin. The service is a disaster, they take your drinks from under your nose but there is no one to clean the table. As for the coffee itself, it's decent. I didn't order food, but looking at the level of service, I'm glad I didn't.

The food was good and good in quantity. The only thing is that there is not much variety to choose from.

Very poor experience in both cafes. Long queues and lack of apologies. Staff seemed untrained, poorly led and lacked basic skills.

Not a patch on the previous restaurant before Benugo took over. Menu is advertised as Scottish but is more American.

Fantastic pizza in a beautiful restaurant.

Lovely place. Food was very good and service was nice. I would totally recommend when visiting NMS, os even if you are around the area as the restaurant is just by the main entrance.

The food was amazing, we ordered the two salads and loved them. The pizzas are also good, very foamy dough. The menu options were great, creative and versatile and the dishes were well prepared. The restaurant was a bit full and we had to wait like 25-35min but it was worth it.

點瑪奇朵，拿到espresso。熱巧克力太甜膩。布朗尼還可以。價格不便宜，建議改去星巴克就好🙃

This restaurant/brasserie is so overpriced for the food served. Milk for children was only around 150 ml. The pasta for kids was horrible, though my granddaughter did try to eat it. The soup was the second worst my husband has ever tasted and the scones were awful. The only saving grace were the staff, though they were under great pressure. The barista worked very hard on a number of orders at one point. And there didn’t seem to be any support for them at the busiest time. We were really looking forward to lunch after a wonderful time in the museum, but instead it took the shine off our whole visit. We will bring a packed lunch next time we visit the museum.

Recommend the tomato soup with cheese scone. It was hearty and filling. The scone was warm, fluffy, and just the perfect pair to the soup. They have plenty of food options at both restaurants on upper and lower level. Lower level was empty since it is a dark windowless space. Upper floor was very crowded but looks upon the interior courtyard or central space of the museum.

Fantastic staff, good coffee, good prices and a great venue. Huge thanks to the staff. They always work hard, offer a friendly service and make this venue a good place to come to.

I recomend eating here the food is very good and personal very polite

It has just come to my attention that the cute ginger lanky boy is leaving. Currently typing this out as tears fall upon my phone. If he goes so does all business you have with me.

Dry stale cake we had to return, tasteless tea, no napkins, cutlery or glasses offered. So sad how this place has gone downhill.

Very underwhelming compared considering its situation. Food and drink average.

Tasteless watery soup with stale bread, kids meals full of single use plastic - all at an eye watering price.

Hot chocolate that is essentially hot milk with cream on top. “Malteaser” cake that tastes like a regular cheap nasty choc cake with 3 malteasers on top. Absolutely avoid.

Out of three lunch items ordered, two were tasteless and all three overpriced. Not recommended.

Very expensive and very slow service.

Lovely salad very quick service and a lovely pot of Earl Grey tea

You're better off going to a Starbucks... 3 staff members on standby, doing nothing.. including making our drinks. 15 minutes later a from the capsule warm beverage is delivered at a top end price. Hold your thirst and flat out say no why they try to pull you in with "what would you like to order". I wish we had

After reading some of reviews complaining poor and often time extremely slow services received at this restaurant, guess all I can say is that either I was very lucky today (9/23, Sunday), or the restaurant just wasn’t terribly busy at the time I visited (~1:00 p.m.). Ordered fish-n-chips plus a small salad and got everything in about 10 minutes. The server was courteous and checked in twice asking whether food was fine and was there anything I need – Fish-n-chips is nothing to write home about, but his customer-focus attitude is something I would like to highlight. I have visited quite a few museums globally and can only count one or two that offer somewhat decent dining experiences. Normally I wouldn’t count on finding a good one. Besides, I’m pretty sure the main attractions of a great international museum isn’t the food court or restaurant anyway 

40 minutes wait for the soup; 1 hour for yhr stick toffee pudding!!

I don't like giving this poor review. You know I'm always fair and sadly two stars is fair. Let's say first though that the mueseum itself is great. It's well worth a trip any time you have time. In fact make time. And go. Just don't eat in the brasserie. And let's get this straight too. Me and my daughter were in there over 90 minutes and the people sitting near us were having the same problems. One old guy next to us had even more than us! So what's the problems? Well, the kitchen I reckon. Not that I'm a restaurateur. I'm an eater. And a traveller. The Brasserie is very attractive. It was busy, usually a good sign. Lunchtime. Monday 6th August so Fringe on too. And perhaps they get so many folk at this time they just don't care. The servers were all OK. Probably streesed would be the word, dealing with the difficulties getting the right orders to the customers. Not to the right tables, just trying to get things right. Trying and failing. Hopeless. Our food. My musroom soup was watery and poorly seasoned. It had a highly salty Cheese "scone". 35 minutes later my daughters burger arrived. So we atet together alone. Not good. And that despite asking several times for updates and getting no reply. But the man next door still hadn't got his correct starter! I know people have bad days. But they shouldn't in business and never in service. I see from other reviews this standard is all too common here. I don't often give direct advice in my revies. BUT...there's a million places to eat in Edinburgh, the Brasserie shouldn't be on your go to list. If, as I suspect, the Museum franchises the space, they should get the contract torn up. There are plenty of good caterers out there. And it spoilt an otherwise brilliant trip to a great Museum.

Ordered the fish and chips.. possibly the worst meal I had during our visit to Scotland. Totally over-cooked, with just a tiny amount of fish...at £13.50, a rip off

Ok, I’ll admit that I care about service. The way I feel about being in a place is almost equally as important as the quality of the food. This place has been my most epically bad food experience in recent memory. The food was ok- nothing special. I arrived and was initially ignored. I assumed they were busy. An elderly couple came in after me and started roaming around- so a server seated them. Then, rather than return to seat me (perhaps she was confused about who had gotten there first), she started roaming around and wiping random tables. I continually tried to catch the attention of somebody, but was ignored until two other groups came in behind me. Finally I was seated- with a menu tossed on the opposite side of the table from where I sat, and went back to being ignored. I watched people coming in after me being served, and again tried to catch the attention of servers. After about 15 minutes, I managed to catch one. She asked what I wanted. I asked what the soup was and inquired about other things on the menu. Oh- the kitchen closes at 3 (it was 2:50 and the people who had come in after me had been allowed to order). In the end I got soup (flavourless). My tea didn’t come until I had inquired twice more. Salt- the first inquiry brought an empty container, the second was ok- slipped and wound up in the soup, which spilled everywhere. After again flagging somebody, she did not clean up or offer to help, but asked if I’d like some napkins to clean up the considerable mess (yes, I felt badly, but this is not a napkin job). Absolutely awful. Feel free to visit if you would like to have your afternoon ruined.

In effetti i ragazzi al bancone per un americano ed un Earl Grey hanno faticato parecchio, però erano simpatici e la caffetteria con vista sull'androne centrale è una grande trovata. Davanti c'è una riproduzione in mattoncini Lego che sotto sotto fa sbavare più i papà che i bambini. La chocolate fudge cake è una goduria, ed anche i bagels sono da provare. Un valore aggiunto per il museo

Expensive, cold and slow. Poor all round café. Food and coffee was nice though.

We only popped in for a coffee and got proper restaurant service for coffee and cake - all for £5. A lovely find.

Great service, we enjoyed the £5 hot drink and cake of the day deal which was brilliant value. Lovely cakes, nice relaxed environment, very enjoyable.

Tranquillo e carino, poi lenti nel servizio, modesta la qualità del cibo

Nice venue, with good quality food, at good prices for a gallery! Came during the fringe, and the staff were swamped but didn't seem flustered. Food came at a reasonable pace and was fresh & tasty. Recommended!

Langsamste bediednung die es gibt, 10 Minuten warten das man bestellen darf, 10 Minuten warten auf klaten Kaffe und noch mal 20 Minuten das man Zahlen kann.

My wife is allergic to egg .we had to ask and check and still given an agg product she had to take medication and leave while I spoke to manager I thought I gave him some ideas how to avoid this happening again , emailed manager 10 days later still no reply

Not a inexpensive restaurant but I had a reasonably priced cream tea and the underground location really helps beat the heat

Great ambience overlooking the main museum area

Schönes Café im Nationalmuseum mit großer Auswahl an Essen und Getränken. Hinzu kommt ein schöner Blick in die große mehrstöckige Halle im Eingangsbereich.