M&S Food in Sefton

Cafe staff can't cope with demand...very typically M&S.

Clean well stocked store. Busy car park so keep your wits about you.

Lovely food, always find what I want even with the limited stick they can carry in such a small space. M&S regular ready meals are quivalent of other supermarkets best ranges, so prices are similar, if not cheaper in M&S. Relying of ready meals and easy prepared dishes due to a disability, the quality is important to me so I enjoy and appreciate the lovely range here. And don't get me started on the chocolates, ice cream, fresh bread, and oh the cheese aisle......mmmmmm!

Please start to enforce the disabled spaces.

Mocha was very poor. I always order a mocha when I visit a cafe, never have I had one with stuff like this stuck to the bottom?

Good place to go for the food and drink shop which has deals that my Mum likes to look at, they also have good bargains on the chocolate and sweets as well as other products that I like to purchase when I can. Visited at the beginning of the week with my Mum and Sister after having our dinner in, I then bought Mum a small peace lily plant which I got a percent off with my sparks card. Had a look at the chocolates and picked up a net of gold chocolate coins with my sparks card and also apricot and Wensleydale cheese with more percent off with my sparks card so it was quite a reasonable price for all three products.

Good quality goods but expensive

I has my bra fitting by the most friendly lady name sue she was SO helpful today As lm a wheelchair user l know I will be back if l need any help THANK YOU SUE !!!!XX

The cafe staff need to up their game having to stand in a queue for nearly 15 minutes just for hot drinks isnt much fun. Oh nearly forgot the shop is just fine.......... Since first posting my review. No response received or change to the service

Took my daughter shopping to m,s over the weekend larger store than I thought I found it hard to get round due to being in a wheelchair apart from that found a lot of lovely clothes and accessories which were well priced and was able to see a large range of sizes. Handy parking and you will find friendly staff .

lovely store and really fresh food

It's a lovely place, lovely produce but expensive (in my opinion) but it was very busy so maybe it's just me. Still, it was a treat to go there but not somewhere I could go all the time. Nice and spacey and clean.

Visited the Aintree cafe yesterday. Advertising sourdough on menu board but when ordering told only tiger bread available because sourdough is hard! Really? I always buy and eat M&S sourdough, lazy poor excuse! Ordered a falafel and halloumi wrap, it was more red pepper sauce and I had to search for the halloumi! What’s gone wrong M&S? The tables were dirty with plates and cups just left and not cleaned. I think you need to rethink this cafe, staff need to be retrained, food needs an upgrade and change your menu board if not serving what your advertising. What a disappointment

I got what I wanted, friendly, helpful staff and great produce. Well worth visiting

Brand new store , superbly laid out immaculately clean. Although a very busy day ... loads of space , no fuss, no crowding. Best marks and Spencer I've been In . Very very busy car park . Good to see Aintree thriving again

Awful. Quality of your food is poor. Half the menu not available and tiger bread slices is not sourdough! Poached eggs were cold. I would recommend your clothing and food range, but not M&S Cafe. Get a grip!

As usual excellent and very competitive prices.

Great place to shop thanks to Paula & Verity!!

Had bra fitting with Rita, what a lovely lady, very experienced, made myself and daughter feel relaxed and pampered whilst trying on bras.. Thank you

Veggie option absent from dine in for £12 However chose Italian option, microwavable: so all good 👍

The shop is ok but the m,s app I had for years has now stopped working and I cannot get it to work again it is off for over three months I have asked for help but none so far tried again today still not working so I will shop somewhere else

Went for lunch today in M&S aintree table's not clean dishes still on empty table's nobody cleaning table's

My baby son had cheese jacket potato and glass of milk today. He vomited all over himself 45 minutes later. Never going there again.

This is a great new store. It has a massive selection of food available. The staff are always friendly. They have even made an internal entrance through to the main M&S clothes store next door so you can walk straight between the two stores. Definitely a great addition to the retail park.

Mid day Friday no bacon left no chips no jacket potatoes no festive small sausage. Is this really a restaurant??? Someone in charge of supplies is not doing their job are they. Staff are pleasant and couldn't care less. Just smiling whilst saying "we haven't got that" time and again as I desperately tried to purchase some food. Really not good at all but what would you expect nowadays. Really struggle to find anywhere that does actually care or have any form of pride in their job or service offered.

Cafe has a nice layout. Not the best selection for gluten free, but they have a couple of items. Best part was definitely the gluten free Double chocolate mufin. So nice, very moist

Cafe in Church Street, Liverpool. Visiting from NZ and looking forward to reactivating old memories. Really poor food. Unable to cut bacon roll as bread was too hard, bacon dried up . Also waited 15 mins for it to be delivered. Overpriced and inedible.

Abigail on the food hall till was very patient and helpful to me and my elderly mum today. Friendly ☺️ Aintree store

Virtually never any staff on the shop floor in the food hall so if you need assistence you've got no chance, other than ask at the tills by which time I can't be bothered. Have avoided shopping here but nipped In today, same old, no one to ask if an item was in stock. Poor. Won't be going back that's for sure.

I would have marked 0 if that had been an option. Very disappointed with lack of customer service. I wished to speak to a colleague in a particular store. The website gave a local number, however they will not permit you to speak with the store directly and I was transferred to an international call centre. I will not be shopping with them again

Went to the cafe here today, and I must say it was a very big disappointment. The food was terrible, I had a baked potato with beans and it was drowned in cheese when it does not say cheese on the menu, it also tasted like it was cooked in a microwave, the late was also like dish water, I had to pay for an extra sandwich and a different drink, £10 down the drain. But the lady serving was a lovely lady, just for such a high branded retailer in food I wish we would have went to costa now in Aintree as this was a total waste of money, also it’s funny how costa are selling M&S food now and it’s actually better stocked and a better selection in M&S, lastly you should get the tomato soup back on the menu as the selection on the menu is very poor, 2star food but 5star customer service

The store is quite well stocked and the staff are pleasant and kind. But there is quite a big problem regarding hygiene standards. I have noticed during most of my visits than the employees from the bakery section are always touching products like bread and pastries with their bare hands, either to add or rearrange them on the shelves. You would have thought that after a pandemic people would be more aware of issues like this.

Probably the worst cup of coffee I’ve had just burnt and thrown into a dirty cup. The staff are miserable and rude, didn’t . About half an hour wait for a couple of toasties whilst staff just lounged around laughing. Never coming here again

Fabulous friendly service as ever.

Aisle are too small when it's busy you can berly move. Shelves are always empty with popular items sold out. Overall, disappointing.

Terrible customer service for such a big company. Tried to exchange a Christmas present one day past their return date only for an exchange no refund required. Only to be told that they can’t do it due to being late by one day I explained I had been isolating and un well due to COVID and this was the first time I had been able to get there. Spoke to a manager who wasn’t interested said they had no discretion what a joke they gave me a customer service number they are totally useless and didn’t help told me to go back to the store??? They gave me your number to sort this??? MS returns policy is a joke along with there staff they have no customer service skills especially the Aintree store I will never shop here again or in any of there shops.

Shocking and appalling. I bought a jacket in December. It did not fit well. Unfortunately I haven't been too well and couldn't return earlier. Upon trying to return it- along with tags, receipt and in unworn condition- I was told "tough". Shameful.

Nice, big M&S food Hall. Next door to the main M&S, the old Mothercare store. Last visit was for Christmas food, we got there around 7.00 and it was already busy. Plenty of stock out and staff to assist you if need be. Cleanliness was as you would expect from M&S. Not the cheapest, but always high quality food and fresh produce.

Absolutely love This shop. Just too expensive for me

There was a long queue at the self service checkout. A lovely gentleman called David helped me by scanning my items in. I also witnessed him help an elderly lady with her shopping. He’s an absolute asset to M&S

Will not shop in this M&S ever again. Wanted to try on several pairs of trousers, and had to remove shoes to do so. No seats in the changing room. I asked why, but the attendant was dismissive saying it was policy. Given the age profile of their customers, where balance may be an issue, this is disgraceful and neglectful, contrary to all health and safety considerations. When a client catches a foot in a trouser leg and falls onto the head or face M&S will be absolutely responsible. I’m shocked that a scammer hasn’t engaged a no win no claim solicitor yet. They’ll all get rich.

Nice clean, well organised M&S store. Women's clothing and Food Hall on the ground floor, Children's and men's clothing, Café, Toilets on the first floor, accessible via escalator or lift. Disabled parking outside the store.

nightmare place to shop, avoid at all costs at xmas

I went to the food Hall today. It was absolutely packed. No social distancing at all. All aisles were packed with people. No chevrons on floor for distancing. Some people were not wearing masks. An absolute disgrace. Freedom is not for another month. This was horrendous.

New Food Hall is very disappointing. No stock being replaced, empty shelves, organised chaos. Asked for both portobello Rd gin or Monkey gin and rhubarb fever tree again sadly none stocked. Must try harder especially for M and S!!!!!

Lovely clean shop and the staff are so helpful and extremely nice. Especially Jenny. Lovely woman who went above and beyond to help me . She found the items online and ordered them for the next day . All without any effort at all. I hadn’t shopped in M&S for years , but after that experience , I’ll be there frequently now. Jenny is a credit to your store and I for one will never forget such a lovely , patient lady . Thank you Jenny Your an amazing lady xx

Great choice in the food section.

Bought a couple of clothes bargains & did my food shopping. Felt safe. Staff ensuring social distancing and very polite and helpful. Plenty of choice and temptation.

Loses one star because I wanted a style if boot they didnt have and queue at till took ages. Otherwise ok.

Good to shop but did not have what I wanted

all very helpful and everything easy to find good customer service

Good selection of products and food.

Ni lift or escalator stair are very steep not any good for elderly

Busy location and very little social distancing being enforced

Never seen marks looking so bad. It was almost like a closing down sale. Complete mess, not a good experience

Cafe very dirty, felt very uncomfortable, so much for the Covid-19 deep cleaning.

So glad it's open again including the cafe

Plenty of choice. Pity some customers don't know social distancing. Nkobs

Excellent morning in M&S today. First vanilla flat white there since March. Great to see staff Laura and Tash and like the refurbishment. Bargains on top and shoes. Good to be back in Aintree Retail Park 😌

Queue to get in the store, then have to queue again for the food. Really!!!! I'm a bit fed up with queuing now so I walked out.

Orderly queue. Hand sanitizer available Good social distancing. Friendly staff.

The staff were great, and the social distancing measures were spot on, well done M&S, i reccomend their garlic mayo and peri peri mayo they are lovely

It was well organised during present situation food hall was very good

Very helpful and friendly staff

Lovely staff and quality products!

Got everything l wonted . very organized .

The store was very well organized and staff very helpful in showing you the way in which you had to go around the store to get to where you needed to be.

The usual excellent planning for social distancing. Excellent foods, shelves full even at late hour. Got all we wanted nice chat with friendly cashier. All I would expect from MS

Very organised queuing system, excellent pleasant friendly staff,

Great to see they had Covid-19 precautions in place. Staff were fantastic. Shelves were fully stocked.

Never have any problems at this store. A big shout out to one lady on the tills in the food hall, Lorraine. Nothing is too much trouble for her and she always has a lovely smile

Great small well stocked store and food hall. The staff are also helpful and friendly!

Extremely poor service, I recently purchased a pack of socks from the Liverpool store, it should have contained 7pairs, unfortunately there were only 4. A week had passed and I decided to take them back, admittedly I threw away the receipt but nonetheless mistakingly believed I would be treated as the honest customer I am, like most honest customers, but was treated instead, like a common criminal. All I wanted was a simple exchange, after all it's only socks, I cannot explain how bad they made me feel. This all happened at the Aintree branch at approximately 14.30. I am a better and more honest person than any of those people they employ.

You just can't beat M & S food hall. A little more expensive but well worth it.

Love this m and s. Always seems to have a wide range of stock and it's nice and quiet

Good free parking. Clean two storey shop with lifts and escalators. Large stock but not for large men. I wanted a suit but most were slim or tailored fitting and chest sizes above 46" were largely absent. Staff helpful but could do little about stock levels. Masses of suits for smaller men.

Good well organised store .also well organised food hall

Great store fab quality in food and clothing great service

Having never previously written a review for a shopping trip before, I’ve given this review one star, as zeros stars is not an option. Firstly I was approached by a staff member in the beauty department who gave me misinformation regarding the offer of 2 products for £30. Having queued to pay for my shopping & subsequently paid for them, I realised that I had not been charged £30 for the 2 items but the full price for both items- when I queried this with the cashier I was told abruptly that one of the items wasn’t included in the offer; I then asked for a refund After asking a colleague to assist with crediting my card & then me paying for the rest of my shopping again I realised that on neither of the 2 occasions that I’d paid had my sparks card been moved from where I’d placed it on the desk, even though I had offered it to her on both occasions - when I mentioned this, she asked if I’d like the Sparks points; to which I replied that I would. Resulting in another wait, for another colleague to assist with another refund. The whole payment experience took 5 staff members & over 15 minutes, resulting in me being late for a prearranged engagement Human error is inevitable, however the one thing that stuck out to me most is that at no time did any staff member offer me any kind of apology Maybe some retraining courses should be considered

Great little store. Has a great selection and a nice sized food hall.

Cafe is slow. I’ve never seen so many people behind a counter do so little.

Clothes seem for more mature person. Nothing there I liked

Great customer service from sales manager Nicola would highly recommend this store for customer service

Taken taste of Asia ( Tai ) from the ready meal menu. My favourite clean tasty spices I stead of Chinese gloop

brilliant staff very helpful. prices very resonable.

Great shop. Smaller but with a good range and nice cafe. Plenty of parking.

Decent sized store with a good selection of items

Staff always friendly. I go mostly for the food. Usually great quality and tasty. Car parking is another issue though...

Lovely place helpful staff very friendly

Staff very helpful and courteous. Easy to find what I wanted, quick at the till xx

Lovely shopping experience today. The staff were amazing, very very helpful, nothing was too much trouble. There were no queues, plenty of staff on the shop floor to help you. Plenty of stock in all departments & staff were quick to order items for customers. It was a pleasure to visit there.

LOVE MARKS & SPENCER. THE STAFF ARE FABULOUS XX

Good choice of products. Lovely helpful staff. Got outfit for grandaughter for Christmas. Had a warm mince pie with clotted cream and a coffee. Feeling festive

Not too big, so easy to find what you are looking for

This is one of my favourite shops I love having a look around to see what there is as online you can't feel the materials in clothes which I like to and you can try them on to make sure they suit you or your needs

You can book an appointment for bra fitting on line or by going into Mark's & Spencer's

Visited today .ordered coffee and toasted sandwich. Twe nty minutes later still waiting for sandwichasked how much longer it was going to be was told it would be out as soon as?.got a refund and left.very disappointed m&s.

Just wondering if there is a reason the speedy checkout is never open of a dinner time? Many people including myself don't get long for dinner and so much time is wasted standing in a line.

I was in marks with my mum yesterday with my mum and lost my car keys .I was looking for a while and no one could find them a lady who works their will a purple bob (l0vely )helped me and was sooo kind I would like to say a big thank u ,u were sooo kind thank you xxxxxxxxx

Very disappointed today at cafe in aintree very limited today scones were smaller and looked overdone when I questioned the assistant she said it depends on the setting of the oven no butter out no glasses left appreciate cafe was busy and big quies with no tables left really think cafe needs upgrading quite a lot of other customers not happy floor had papers over everywhere not the standard of other ms cafes