M&S Café in Castlereagh

Customer service really is appalling. I was actually quite shocked. Called in with my wife today for coffee. She ordered coffee, tea and two scones. When she asked for the scones to be heated, the lady taking the order (older lady with relatively short grey hair and glasses) visibly rolled her eyes and said out loud: 'for God's sake' 😂. Such a ridiculous response for a basic request. A colleague behind her actually overheard and stepped in saying it was no trouble. Not the type of experience you'd expect at M&S café, especially over such an innocuous request.

Went here today 16th august.we have always orderd the sausage baps and 2 teas.which has went up to over £15 but today the sausages were so spicy they were unedible.plus u always got a good cup of tea.not today it was very weak and tasteless.sorry wont be back.i like to be able to eat my food and not to have to leave it because its so spicy it burns the mouth of you.

See photos below . Table was wiped but soaking . I dried table and rubbed it down for myself. See photo . Should have been done thoroughly and correctly by staff. Floor underneath table disgusting . Seriously is this M&S at its best . Terrible and needs looked at . Partner didn’t want her coat trailing on ground as too dirty . No chocolate for coffee and pretty poor cappuccino. Foam

Opening hours says 8am today but didn’t open until 9 am and member of staff rude when asked what time they open

Service was good. Food served git coffee good, but paid 5.75 fir a breakfast wrap which consisted of a pair of small cheap tasting Sausages and about a tbsp of bacon. Stingy and low quality from m and s.

Called in 8th June for coffee & snack, made my order was given a number for my order, went and sat down, 25 minutes later went back up to ask about my order and was told I should have waited to get coffees. I should have been told this when I made my order! 25 minutes for both, what a joke, £15 for terrible service. Won't be back near it.

Now I know why I don't shop in forestside, stopped at cafe for coffee and a bacon roll, place wasn't busy when we arrived, placed order given a number, however 25 minutes later we still had not got our bacon rolls or coffees, checked at counter, was told should have waited for the coffees!! Which wasn't explained while paying, comment from staff for the delay 'thought you had left' 🤔after paying £15, I don't think so, we were on the verge of requesting a refund, won't be back....

Cafe is fine but I disagree with their promotion for Magic Coffee as being velvety smooth without a hint of bitterness. Most bitter coffee I’ve tasted, spoilt my coffee break. Maybe I’ll stick to my regular one shot cappuccino in future.

M&S cafe wasn’t nice I have to say. Staff were rude and showed no interest in their work or customers. I brought my grandmother, grandfather and brother for lunch, ordered a kids meal which my little brother enjoyed, a bacon roll, cheese and ham toastie and a jacket potato with beans. The bacon roll was nice, jacket potato wasn’t cooked enough and beans were far too sweet. My grandmothers toastie was atrocious. The cheese was like silicone, the bread wasn’t toasted and it was like cardboard! Wasn’t impressed, do better guys!

Just a bunch of old men reading English newspapers?

There is more work in a sick line than in the staff here…. No wonder the queue is so long… totally disorganised more time spent talking to each other than serving customers…. Seriously time to get your act together!! There’s lots of places now serving coffee there !

Slow, rude staff. Cashier no interest in dealing with us to busy laughing and watching other customers. Sandwiches not fresh. Even waiting on hot drinks was an issue as they weren't paying attention. Limited choices also

Always a busy spot but service is slow and I watched people put their trays back and leave. Limited soft drinks and the cake prices are a tad on the expensive side but they are fabulous! How much chocolate could they pack in? 😍

Excellent quality and good food for coffee and soft drinks

Not a bad cafe. Good coffee and a fair selection of food. Still only takeaway

Nice place for a coffee, if you're shopping in forestside. Good for a snack. Can be busy.

Really good layout, clean and tidy with staff constantly washing tables. Small changes and reduced menu but still a nice cup of coffee when out shopping

Was its usual m&s self, average coffee and selection of food

Very nice, but not enough coffee in their cups

Reasonable prices in a busy shopping mall. Friendly staff. Usual fare of hot and cold snacks

Very nice and very popular. Always packed.

Big range, always busy. Best babycino in all of northern ireland